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DiDi Shopper App Training Guide

The DiDi Shopper App training document outlines the steps for initial and shopper registration, order reception, collection, payment, and delivery processes. It provides detailed instructions on using the app, including handling out-of-stock products and canceling orders. Additionally, it emphasizes the importance of communication with customers and supervisors throughout the order process.
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0% found this document useful (0 votes)
84 views17 pages

DiDi Shopper App Training Guide

The DiDi Shopper App training document outlines the steps for initial and shopper registration, order reception, collection, payment, and delivery processes. It provides detailed instructions on using the app, including handling out-of-stock products and canceling orders. Additionally, it emphasizes the importance of communication with customers and supervisors throughout the order process.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

DiDi Shopper App

Training - Adecco
V.01
Content
1 Initial Registration
2 Shopper Registration
3 Order Reception
4 Collection
5 Scanner
6 Product Out of Stock

7 Cancel Order

8 Payment

9 Deliver Order
Record
Initial Registration

1 The first step is to click on the following link to register.

[Link]

2 3 4 5 6

Add your phone and click Add the city Select the area where As a Shopper, you will not use Download the App from
in registration to verify your corresponding, the area and will your supermarket be vehicle, please select the Android store or
number. delivery method. corresponding. the option "No Vehicle". iOS.
Shopper Registration

1 2 3 4

Add your phone and click Once you accessed your Enter the section of Within settings, do
in record to verify your account, use the menu of the configuration to advance to click on Account and Security.
number. left to see the the following screen.
available options.
Shopper Registration

5 6

Within Account and Security There they will put the code
please click on Code ADECCO2 in order to have
from Provider. in the application the
Shopper functionality.
Picking
Order Reception
1 2 3 4

1 To start searching
2 The application will start to
3 Once you receive an order,
4 This is the main screen
orders please slide in search orders, make sure it will change to the name of the to see the orders, you will have
Connect to be inside of the store and you will have to slide to click on the that
Supermarket. upward to see the order Do you want to start collecting?
that arrived.
Collection
1 2 3 4

You can receive more than one


1 order at the same time and
2 Each order will have its
3 They can organize the list of
4 Each product contains its
descripción, cantidad a
select them to keep them corresponding number and products, by category or collect and its category. Do it
all together. Make sure to a color that identifies it. by order number. click on scan when
finish before time you find the product.
established.
Scanner
1 2 3 4

1 Bring your camera closer to the code 2 Confirm the collection on 3 If you were unable to scan the 4 Add the code manually.
to be able to add the amount product, click on 'No is The last option will be to take
register the product found if it is equal to the could scan" and select photo of the product, if you do it,
found. required. Click on Enter the Code. verify that it is the correct one.
Confirm
Product Out of Stock

1 2 3 4

1 It is very important to read the 2 The instructions can be: 3 The app will remind you if 4 You can talk to the client through
indication of the client. For cancel the entire order You have not contacted the client. chat or phone call
to know what action to take, if a product is not available, Click on accept and clicking on either of
in case you don't contact the customer, contact him if he mentioned it in the options.
find the product. continue without contacting. the instructions.
Cancel Order
1 2 3 4

1 To cancel an order 2 Click on the button of 3 Select that you have a 4 Select the order and cancel.
you must return to the help next to the button to problem, in order to choose the Always remember you must
reception screen of start collecting. order to cancel. contact your supervisor beforehand
orders. to cancel an order for
review the reason.
Payment
Payment
1 2 3 4

1 Once they have been 2 Can you expand for 3 Before making the payment 4 You will pay for each order by
collected the orders, it confirm those products you must mention in boxes separated, you will go to boxes and you are going to
they will place in the section of what are you going to pay, click on the code DiDi. Please, scan each product.
"Chosen", the products Pay for Products always remember this step
not found will remain Ready to proceed to the checkout. before paying at LaComer.
Irregulars.
Payment
1 2 3 4

1 You will use your Edenred card. 2 Upon completing the payment, please 3 Once you have paid, 4 Remember to follow this step for
to make the payment take a photo with the app to please use your bags all orders. Please
corresponding to the order, the tickets or vouchers of for packing correctly consult the questions
check that the products and the pay and upload them to the platform the order. Be careful with the frequent in case you have any
amount match. to be able to move forward. fragile products. doubt at all times.
Order Delivery
Handshake
1 2 3 4

1 Upon finishing the payment, for 2 Go out of the supermarket to the point 3 The delivery person will give you a code. 4 Check that the delivery person
please contact him established meeting of which you must verify in the delivery process begins
delivery person to see his LaComer, where you can the corresponding application for your responsibility
location or its status. deliver the order. to each order. end at that moment.

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