Jason Landrum: Global CIO at Sedgwick CMS Executive Profile
Jason Landrum stands as one of the most accomplished technology executives in the insurance claims
management industry, currently serving as Global Chief Information Officer at Sedgwick, the world's largest
third-party claims administrator. Sedgwick With nearly three decades of experience in insurance technology,
Landrum has driven transformative innovations including the award-winning Sidekick GenAI platform that won
the 2024 CIO 100 Award Sedgwick PR Newswire and the 2025 Tennessee ORBIE Global Award. He oversees
IT operations, security, and infrastructure spanning 65 countries Qwoted with a team of over 2,000 IT
resources and data scientists. Sedgwick Sedgwick
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1. LinkedIn Profile
Summary and Work
Experience
Current Position Global Chief Information Officer at Sedgwick CMS (April 2014 – Present); Responsible for
all IT operations, security, and infrastructure across 65 countries; Qwoted Oversees 2,000+
IT resources and data scientists; Sedgwick Leads hybrid cloud migration to Microsoft Azure
Qwoted ([Link]/in/landrumjason/; [Link]/sources/jason-landrum)
Career at Sedgwick March 2010 – March 2012: Vice President of IT Applications; March 2012 – April 2014:
Senior Vice President of Software Development; April 2014 – Present: Chief Information
Officer → Global CIO PR Newswire ([Link]/news-releases/sedgwick-names-
[Link])
Pre-Sedgwick Career January 2006 – March 2010: AVP Strategic Application Development at Crawford &
Company; January 2004 – January 2006: Senior Manager at Broadspire Services; LinkedIn
January 2001 – January 2004: IT Manager at Broadspire Services Inc.; January 1999 –
January 2001: IT Supervisor at Kemper National Services; January 1997 – January 1999:
Senior Software Engineer at Kemper National Services ([Link]/jason-landrum-
email_2877725; [Link]/profiles/jason-landrum's-email/111802670)
Education MBA, University of Memphis (2016-2017); LinkedIn RocketReach Bachelor's Degree,
University of Wisconsin-Whitewater PR Newswire (1994-1998)
([Link]/in/landrumjason/)
Key Accomplishments Managed two of Sedgwick's largest-ever new client implementations; Developed viaOne®
express mobile application; PR Newswire Led Sidekick GenAI platform development; Led
[Link] platform development; Pioneered AI-driven automated claims processing; Led
strategic migration to hybrid cloud using Microsoft Azure ([Link]/press-
release/sedgwick-named-as-2024-cio-100-award-winner/)
2. Events Participated
Award Ceremonies 2025 Tennessee ORBIE Awards (May 2, 2025) – Global Winner at Omni Nashville; 2023
Tennessee ORBIE Awards – Global Finalist; 2024 CIO 100 Symposium & Awards (August
5-7, 2024) at The Broadmoor, Colorado Springs, CO – Award Recipient; 2020 CIO 100
Symposium & Awards – Award Recipient ([Link]/honoree/jason-landrum/4922;
[Link])
Webinar Participation Out Front Ideas Webinar Series (June 2019) – Featured Expert/Panelist on technology
developments for workers' compensation system; Series co-hosted by Kimberly George of
Sedgwick and Mark Walls of Safety National ([Link]/speakers/jason-
landrum-chief-information-officer)
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Industry Conferences RISKWORLD 2024 (RIMS annual conference, May 2024) – Sedgwick technology
announcements presented ([Link])
3. Interviews (Written,
Video, Podcast)
InsurTech Magazine July 2023 feature article "Using AI to Speed Up the Insurance Claims Journey" by Alex
Clere; Topics covered: AI in claims processing, digital transformation, fraud detection,
customer experience
([Link]/insurtechdigital/docs/insurtech_magazine_july_2023/s/27511839)
Leader's Edge Magazine July/August 2018 article "Claims Adjustment" by Daryl Lease; Topics covered: Technology
in claims industry, drones, AI, talent development ([Link]/industry/claims-
adjustment)
Sedgwick Leader Series 2025 LinkedIn video series on "Navigating AI Innovation and Compliance"
([Link]/posts/sedgwick_sedgwickleaderseries-aiinnovation-compliance-activity-
7358133543606054913--2Uv)
Sedgwick edge Magazine September 2017 interview on technology impacts on clients and users Sedgwick
([Link]/speakers/jason-landrum-chief-information-officer)
4. Conferences and
Podcasts
Conference Attendance CIO 100 Symposium & Awards 2024 and 2020 – Represented Sedgwick as Global CIO and
Award Recipient; Tennessee ORBIE Awards 2023 and 2025 – Nominee/Winner;
RISKWORLD 2024 – Company representation ([Link]/profile/jason-landrum/)
Podcast Appearances No standalone podcast appearances found in public sources; Media presence concentrated in
trade publications and corporate communications
Upcoming Events CIO 100 Symposium & Awards 2026 (August 17-19, 2026) at Omni PGA Frisco Resort &
Spa – Nominations open; potential Sedgwick participation given track record
([Link])
5. Articles Authored or
Featured In
Authored Blog Posts May 19, 2023: ChatGPT and AI in claims management; June 28, 2019: Cryptocurrency
([Link]) (Facebook's Libra) and insurance implications; November 28, 2018: Workers' compensation
technology and data challenges; September 11, 2017: Technology impact on users;
Sedgwick April 9, 2015: Technology thought leadership Sedgwick
([Link]/speakers/jason-landrum-chief-information-officer)
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Featured/Quoted Articles InsurTech Magazine (July 2023) – AI in insurance claims; Leader's Edge Magazine
(July/August 2018) – Claims industry technology evolution; Multiple Sedgwick press
releases (2014-2024) ([Link]; [Link]; [Link])
6. Public Documents
Press Releases Sedgwick CIO Appointment (April 11, 2014); PR Newswire Intelligentinsurer Sidekick
Launch (May 2023); CIO 100 Award Announcement (March 27, 2024); Sedgwick
PR Newswire [Link] Platform Launch (2020); Leah Cooper CDO Promotion (December 4,
2023) – Landrum quote included ([Link]; [Link]/press-release/)
Whitepapers/Reports No individual whitepapers attributed to Jason Landrum found; Contributes to Sedgwick
corporate technology publications
7. Association with
HCL Technologies
HCL Connection NO direct connections found between Jason Landrum, Sedgwick CMS, and HCL
Technologies; No partnership, collaboration, employment, or advisory relationships exist
between these entities despite HCL serving the insurance sector
Sedgwick Technology Primary partners: Microsoft (Azure OpenAI Service), OpenAI (GPT-4 technology),
Partners Sedgwick PR Newswire IBM; Investment partners: The Carlyle Group (majority), Stone
Point Capital, PR Newswire Altas Partners ($1B investment November 2024), CDPQ, Onex
Carlyle ([Link])
7.1 Board Memberships No external board memberships or advisory roles found for Jason Landrum at any company
(multiple sources searched; [Link]/honoree/jason-landrum/4922)
8. Quotes by or About
Jason Landrum
On GenAI (2024) "There is a lot of buzz about how GenAI and the use of natural language processing to
respond conversationally to human prompts might transform the way people interact with
technology, revolutionize work processes, and address key business challenges. With
Sidekick, we've successfully piloted an application that truly has the potential to transform
long-established insurance claims handling processes." Sedgwick ([Link]/news-
releases/[Link])
On Technology "As part of Sedgwick's people first, tech forward and data driven approach to claims and
Philosophy (2023) productivity challenges, we are focused on three things: Communication and transforming
the way we engage with people through different channels; automation of our processes and
digitization of our tools; and innovation to leverage the latest advances in technology
strategically but also securely." Sedgwick Sedgwick ([Link]/press-
release/sedgwick-launches-sidekick/)
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On AI in Claims (2023) "AI can play a significant role in speeding up the claims process in the insurance industry. By
using AI-powered algorithms to analyse data and automate tasks, insurers can reduce the time
it takes to process claims from initial filing to settlement." Issuu
([Link]/insurtechdigital/docs/insurtech_magazine_july_2023)
On Human-Technology "We don't envision the human touch being replaced by machines. When health and well-
Balance (2018) being are impacted or when property losses are significant, people want to know someone is
working for them and that their issues are not solely being addressed by a machine."
([Link]/industry/claims-adjustment)
On Career Goals (2014) "As CIO, I look forward to advancing Sedgwick's position as the leading innovative provider
of technology-enabled claims and productivity management solutions." PR Newswire
([Link]/news-releases/sedgwick-names-jason-landrum-chief-information-officer-
[Link])
Quote About Landrum "After considering our options for filling the role of CIO, we concluded that the best
(CEO Dave North, 2014) candidate for the job was already a member of our team. During the last few months, Jason
Landrum has truly risen to the challenge and masterfully assisted in the management of the
IT department." PR Newswire ([Link])
Colleague Testimonial "Jason functioned amazingly well as a manager within the IT department of Broadspire
Services, getting maximum value out of his employees while assisting in maintaining a
work/life balance." LinkedIn ([Link]/in/landrumjason/)
9. Internal Company
Contributions
Key Innovations Led Sidekick (2023-2024): First-of-its-kind GenAI tool using OpenAI GPT-4, Sedgwick
PR Newswire processed 50,000+ documents with >98% accuracy; Sedgwick [Link]
Platform (2019-2021): Cloud-based multilingual claims intake platform Sedgwick used by
500+ clients in six languages; viaOne® express: Award-winning mobile claims management
application with push technology; PR Newswire mySedgwick: Consumer-facing technology
platform; Infrastructure migration to Microsoft Azure hybrid cloud Qwoted ([Link];
[Link])
Recent Initiatives (2024- AI Care Guidance: AI-powered workers' compensation early clinical intervention; Sedgwick
2025) mySedgwick Refresh: Mobile-first UX update with AI-backed chat (70% of claimants use
mobile); Digital Adjust Pro (May 2025): Comprehensive desk adjusting solution
PR Newswire ([Link])
10. Sustainability / ESG
Contributions
Technology-Enabled Cloud migration to Microsoft Azure (energy-efficient infrastructure); Digital transformation
ESG reducing paper use by 46% in some business units; Sedgwick E-waste reduction through
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technology repair programs, donations, and recycling partnerships; Digital experiences at
events/trade shows replacing paper materials PR Newswire ([Link])
Sedgwick Corporate 30% office footprint reduction over three years; 70% UK fleet electric/hybrid; Sedgwick
ESG (Under His IT Carbon Value Calculator for property claims; Sedgwick UK division achieved carbon-
Leadership) neutral status Sedgwick (2021); Committed to Science Based Targets initiative (SBTi) – net-
zero by 2030; Sedgwick Partnership with One Tree Planted (24,000+ trees planted)
Sedgwick ([Link]; [Link])
DEI Initiatives Sedgwick named Forbes' Best Employers for Diversity 2023; Sedgwick Newsweek's
America's Greatest Workplaces for Diversity 2024; Sedgwick 99% of colleagues completed
DEI training; Sedgwick Partnership with University of Memphis School of Business and
diverse sourcing channels Insurance Business America ([Link])
11. Family Background
Public Information NOT publicly available; Jason Landrum maintains privacy regarding personal family details;
No verifiable information about spouse, children, or family in public sources; Location:
Germantown, TN (Memphis metropolitan area)
12. Personal Interests
and Hobbies
Public Information NOT publicly available; No verifiable information about personal hobbies, interests, sports,
music, or charitable work in public sources
13. Social Media
Presence
LinkedIn Profile: [Link]/in/landrumjason/; 500+ connections; Location: Germantown, TN;
Active profile with career highlights
Twitter/X No active professional Twitter/X account found
Other Profiles [Link]: [Link]/profile/jason-landrum/ (CIO 100 Award profile); Qwoted:
[Link]/sources/jason-landrum (media expert source); ORBIE:
[Link]/honoree/jason-landrum/4922; Bloomberg: [Link]/profile/person/18707650
Personal None found
Blog/YouTube/Substack
14. Recognitions and
Career Milestones
Career Firsts First internal promotion to CIO at Sedgwick (2014); PR Newswire Intelligentinsurer Led
development of industry's first GenAI claims application (Sidekick, 2023); Sedgwick +2
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Pioneered AI-driven automated claims processing in insurance industry ([Link];
[Link])
Industry Impact Over 28 years in insurance technology industry; Transformed Sedgwick from on-premises
infrastructure to hybrid cloud model; Built technology operations spanning 65 countries and
80+ countries business presence ([Link]; [Link])
15. Awards
2025 Tennessee ORBIE Global Winner; May 2, 2025; TennesseeCIO (Inspire Leadership Network); Category: Global
Award ORBIE for organizations >$1B revenue and multinational operations; Ceremony at Omni
Nashville with 400+ attendees ([Link]/honoree/jason-landrum/4922; [Link])
2024 CIO 100 Award Winner; March 27, 2024; Foundry/CIO; For Sidekick GenAI application Sedgwick
PR Newswire ([Link]/news-releases/sedgwick-wins-2024-cio-100-award-
[Link])
2023 Tennessee ORBIE Global Finalist; TennesseeCIO LinkedIn ([Link])
Award
2021 Marsh Quigley For [Link] platform innovations PR Newswire ([Link])
Award
2020 CIO 100 Award Winner; Foundry/CIO; For [Link] platform with automated data gathering and decision
engines Sedgwick PR Newswire ([Link]/profile/jason-landrum/)
2020 Business Insurance Winner; Business Insurance; For Sedgwick Global Intake Solutions platform; PR Newswire
Innovation Award Among 12 winners selected ([Link])
2014 Business Insurance Winner; For viaOne® express mobile app and push technology; Integral role in development
Innovation Award PR Newswire ([Link])
16. Patents
Filed/Granted Patents None found; Searches of Google Patents and USPTO databases returned no patents listing
Jason Landrum as inventor; Innovations (Sidekick, [Link], viaOne) appear to be proprietary
Sedgwick technologies without individual patent filings in his name
17. Academic or
Industrial Publications
Research Papers None found for Jason Landrum (Sedgwick CIO); No journal articles, conference papers, or
academic publications identified; Not found on ResearchGate, IEEE, ACM, or Google
Scholar
Note Other individuals named "Jason Landrum" have academic publications (marine biologist at
Pew Charitable Trusts; film scholar at Southeastern Louisiana University) but these are
Category Details
different persons
18. Other Useful
Information
Leadership Style Testimonial indicates focus on work/life balance for employees; LinkedIn Known for
developing talent internally; Collaborative approach with technology and business teams
([Link])
Industry Recognition Listed on media source platform Qwoted as available expert for insurance technology
queries; Recognized by Bloomberg Markets executive database ([Link];
[Link])
Corporate Context Reports within organization led by CEO Mike Arbour; Works alongside Global CDO Leah
Cooper; PR Newswire Sedgwick Company majority-owned by The Carlyle Group;
PR Newswire 33,000+ colleagues globally PR Newswire +2 ([Link])
Career Pattern Entire career (28 years) spent in insurance technology; Progression within related corporate
entities PR Newswire (Kemper → Broadspire → Crawford → Sedgwick); RocketReach
Consistent promotions from individual contributor to global executive (multiple sources)
19. Recent One Year
News (December 2024 –
December 2025)
May 2025 Digital Adjust Pro launch – new comprehensive desk adjusting solution PR Newswire
([Link])
May 2, 2025 Tennessee ORBIE Awards – Jason Landrum wins Global ORBIE Award at ceremony in
Nashville ([Link]; [Link])
April 2025 Sedgwick Leader Series video feature on AI Innovation and Compliance ([Link])
February 2025 Sedgwick acquires Bottomline Technologies Tracxn Legal Spend Management Business
([Link])
November 2024 Altas Partners invests $1B in Sedgwick Sedgwick ([Link])
October 2024 DB Expertise acquisition in France Sedgwick ([Link])
August 2024 CIO 100 Symposium & Awards – Sedgwick recognized for Sidekick Sedgwick ([Link])
April 2024 Sidekick+ launch with API integration capabilities Sedgwick ([Link])
March 27, 2024 CIO 100 Award announcement for Sidekick GenAI application PR Newswire
([Link])
Executive Summary
Jason Landrum exemplifies the modern technology executive who has risen through technical ranks to lead
global digital transformation. His 28-year career in insurance technology demonstrates deep domain expertise
combined with strategic vision. Under his leadership, Sedgwick has won multiple prestigious awards including
the 2024 and 2020 CIO 100 Awards Sedgwick and the 2025 Tennessee ORBIE Global Award.
His technology philosophy centers on "people first, tech forward, and data driven" approaches, Sedgwick
PR Newswire balancing innovation with security and human connection. The Sidekick GenAI platform he led
represents a industry-first application of generative AI in claims processing, Sedgwick FinTecBuzz processing
over 50,000 documents with greater than 98% accuracy. Sedgwick
While maintaining professional visibility through industry publications, awards ceremonies, and corporate
communications, Landrum keeps his personal life private with no publicly available information about family
or personal hobbies. His professional presence includes LinkedIn (500+ connections), LinkedIn [Link]
profile, and registration on the Qwoted media expert platform.
No connections to HCL Technologies were found, and no patents or academic publications are attributed to him.
His primary technology partnerships center on the Microsoft Azure/OpenAI ecosystem Sedgwick rather than
external consulting firms.
