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Vision & Strategy: Financial

The document describes the Balanced Scorecard, a performance management tool with four perspectives - Financial, Customer, Business Processes, and Learning and Growth. Each perspective contains objectives, measures, targets, and initiatives that allow a company to align activities with its vision and strategy and take a balanced approach to performance measurement.

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KENMOGNE TAMO MARTIAL
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56 views3 pages

Vision & Strategy: Financial

The document describes the Balanced Scorecard, a performance management tool with four perspectives - Financial, Customer, Business Processes, and Learning and Growth. Each perspective contains objectives, measures, targets, and initiatives that allow a company to align activities with its vision and strategy and take a balanced approach to performance measurement.

Uploaded by

KENMOGNE TAMO MARTIAL
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

The Balanced Scorecard

Financial
•Objectives
•Measures
•Targets
•Initiatives

Customer Business
•Objectives Processes
•Measures Vision & •Objectives
•Measures
•Targets
•Initiatives
Strategy •Targets
•Initiatives

Learning &
Growth
•Objectives
•Measures
•Targets
•Initiatives
www.trainerbubble.com
Business Factors
Department Areas
 Finance Return On Investment
Cash Flow
Return on Capital Employed
Financial Results (Quarterly/Yearly)
Business Number of activities per function
Processes  Duplicate activities across functions
Process alignment (is the right process in the right department?)
Process bottlenecks
Process automation
Learning & Is there the correct level of expertise for the job?
Growth Employee turnover
Job satisfaction
Training/Learning opportunities
Customer Delivery performance to customer
Quality performance for customer
Customer satisfaction rate
Customer percentage of market
Customer retention rate 

www.trainerbubble.com
Overview:

Popularised by Robert Kaplan and David Norton in


the 90’s, the Balanced Scorecard is a strategic
performance management tool that, as it’s name
suggests, promotes a balanced approach to
performance management. Kaplan and Norton
describe four core perspectives that a company
should measure to create long-term value. This
tool allows you to align business activities to the
vision and strategy of the business.

www.trainerbubble.com

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