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Consumer Protection Act

The document summarizes the key points of the Consumer Protection Act 1986 in India. The act was established to protect consumers' interests against traders and suppliers. It provides inexpensive and expeditious remedies for consumer complaints through quasi-judicial forums with powers to impose penalties. The objectives of the act are to better safeguard consumers' rights like the right to be protected, informed, assured, heard, and educated. Important terms defined in the act include "consumer", "commercial purpose", and "consumer complaint". The nature of remedies under the act include replacing defective goods, refunding payments, removing service deficiencies, and banning hazardous products. Compensation can also be ordered in cases of provider negligence causing loss.

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Shivangi Verma
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99 views12 pages

Consumer Protection Act

The document summarizes the key points of the Consumer Protection Act 1986 in India. The act was established to protect consumers' interests against traders and suppliers. It provides inexpensive and expeditious remedies for consumer complaints through quasi-judicial forums with powers to impose penalties. The objectives of the act are to better safeguard consumers' rights like the right to be protected, informed, assured, heard, and educated. Important terms defined in the act include "consumer", "commercial purpose", and "consumer complaint". The nature of remedies under the act include replacing defective goods, refunding payments, removing service deficiencies, and banning hazardous products. Compensation can also be ordered in cases of provider negligence causing loss.

Uploaded by

Shivangi Verma
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd

Consumer Protection

Act 1986
BY:Shivangi verma
Richa Keshri
Ritu tripathi
Nidhi
INTRODUCTION
 The consumer protection act 1986, is one of the most beneficent legislation of recent times and it
is intended to promote and protect the interest of consumers.

 The consumer protection act is intended to protect the legitimate interest of the consumers
against traders, suppliers [Link] of the consumers are small consumers who may not be
educated or conversant with law.

 forums constituted under the act with the power of enforcement of their orders by coercive
process by imposing imprisonment and fine.
 The act not only provides inexpensive and
expeditious remedies, but also the forums
constituted under the act with the power of
enforcement of their order by coercive process by
imposing imprisonment and fine.

 The act is a milestone in the history of socio


economic legislation in the country. It is one of the
most progressive and comprehensive pieces of
legislation enacted for the protection of consumer
AIMS AND OBJECTIVE OF THE
ACT
 The main objective of the act is to provide for better
protection of the interest of consumers. consumer
councils and other authorities have been set up for
settling consumer disputes and other matters. the
objective of the act of 1986 is as follows:
 Better protection of consumer-the act seeks to provide
for better protection of the interest of consumers.
 Protection of rights of consumer-the act is intended to
protect following rights of the consumers [under
section6]-
 1)the right to be protected
 2)the right to be informed
 3)the right to be assured
 4)the right to be heard
 5)the right to consumer education
 6)right to healthy environment
 Consumer protection council-the above objects are
sought to be promoted and protected by the
consumer protection council established at the
central and state level
 Quasi-judicial machinery for speedy redressal of
consumer disputes-the act seeks to provide for
speedy and simple redressal to consumer disputes.
DEFINITION OF IMPORTANT
TERMS
 CONSUMER-the consumer is one who has purchased
goods or who has availed or hire services. in the
consumer protection act 1986, the word “consumer" has
been defined separately for the purposes of good and
services.
 COMMERCIAL PURPOSES-commercial purpose means
any purpose whose primary objectives to make profit

 CONSUMER COMPLAINT-section 2(1)(c) defines


complaint the complaint is an allegation made in writing
and may seek redressal in respect of the following
grievance:
 Unfair trade practices, defect in goods, defect in
services, hazardous goods.

 GOODS-goods mean goods in the sale of goods


act 1930. under that act goods mean every kind of
movable property other than actionable claims and
money and include stock and shares or forming
part of the land which are agreed to be served
before sale or under the contract of sale.
NATURE &SCOPE OF REMEDIES
UNDER THE ACT
• NATURES OF ORDER- under section 14(1) of the act
where goods complained against, suffer from any of the
defects specified in the complaints or any of the
allegation constrained in the complaint about the
services are proved, the district forums or state
commission or national commission may pass one or
more of the following orders:
o To remove the goods with new one or similar description
which shall be free from any defects
o Not to offer the hazardous goods for sale
o To return to the complaint price, or as the case may be,
charge paid by the complainant
o To remove the defects or deficiency in the services
in question

• PASSING OF INJUCTION ORDER-the remedies


that can be granted by the redressal agency are,
therefore, enough to cover removal or defects or
deficiency in services replacing defective goods
,with new goods refunding price or charges paid by
the complainant ,sale of hazardous goods etc.

• ORDER FOR PAYMENT OF COMPENSATION-


section 14(1) provides that the redressal agency
may order payment of the compensation only in the
event of negligence of the opposite party which
result in loss or damages
 CONDUCT OF PROCEEDING-section 14(2)
provides that every proceedings referred to the
section 14(1) shall be conducted by the president
and one member sitting together

 SIGNING THE ORDER-section 14(2a) provides


that every order shall be signed by the president
and member who conduct the proceedings.
Thank you

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