COMMUNICATION

ACROSS PROFESSION
Learning Outcome:
At the end of this lesson, you shall have:

1. Created clear, coherent and effective communication materials;

2. Presented ideas persuasively using appropriate language, registers, tone,
facial expressions and gestures and
3. Adopted awareness of audience and context in presenting ideas in
communicating ideas.
 Lesson 1: Effective Oral
Presentation in a Workplace

Reporter: Rodel L. Orillaneda

Lesson 1: Effective Oral Presentation in a
Workplace

Communicating effectively is an indispensable tool not only in academic

setting but as well as in working environment. An effective oral
presentation is more about creative thinking on your feet and basic skills
than about wearing good shoes and knowing how to turn on the
computer projector.
In fact, it is said that more than fifty percent of
workplace problems is related to communication.
This is where the breakdown of oneness in a
working environment begins. So how tan success
then be achieved.

Adrienne Mclean, the founder of The

Speakers Practice, in her various conducted
trainings, offers the following important
points to consider during presentation in front
of a lot of Audience:
•1. Knowledge about
your audience – One
needs to understand
what audience expects
from you as the speaker.
•2. Planning of your
Presentation – You need
to consider what kind of
structure of presentation
that would fit your
audience
•3. Make the presentation
interesting – For you to
be able to sustain the
attention span of your
audience, you really
have to include some
really interesting points.
•4. Power Dressing –
Your appearance in the
workplace matter.
•5. Show your Care – Your
attitude in front of your
audience is also very
important for they will pick up
on this, Enthusiasm for the
topic should be seen in you
while you deliver..
•6. Being Organized –
Organization in terms of your
presentation is good enough
to consider because the
audience will appreciate it.
•7. Discussing the “Elephant in the Room” – If
something isn’t working, you are experiencing a
problem, then make a mention whatever it is
and then move on.
•8. Gettinga Grip on your nerves – Handling
nervousness and building confidence is
important – you will struggle to get your
message across if you struggle here.
•In an oral presentation,
speakers carry with them
their communication styles.
These communication styles
are classified into four;
Lesson 2:
Business •Business Meetings are an essential feature of making a group or
team successful, Why business meetings are important. Meetings
Meeting allow the team to perform beyond the potential of each individual
member. In meetings, the individual contributions are synergized to
Protocols maximize the potential of the team.

Reporter: Nicole Sumaganday

Here are some
time – tested
techniques to
•Be prepared
ensure better • Coming to a meeting prepared makes better results.
business Therefore, in every meeting you are going to attend to,
it is imperative to prepare everything that is needed.
meetings as
proposed by
Allen (2017)
•Have an agenda
• An agenda – a list of the
topics to be covered
during the course of the
meeting – can play a
critical role in the
success of any meeting.
As a result, the attendees
will be immediately
engaged in the business
of the meeting, and
they’ll waste far less
time throughout the
meeting.
•Start on time and end on time
• Everyone has suffered throughthe meetings
that went way beyond the scheduled time.
That situation would be fine if no had
anything else to do at work.
•Have fewer (but better) meetings
• Call a meeting only when it is absolutely
necessary. Before you call a meeting, ask
yourself whether you can achieve your goal in
some other way, perhaps through a one- on –
one discussion with someone on your
organization, a telephone conference call, or a
simple exchange of e – mail.
•Include, rather than exclude
• Meetings are only as good as the ideas that the participants bring
forward.
•Maintain the focus
• Meetings can easily get off track and stay off track. Meeting
leaders and participants must actively work to keep meetings
focused on the agenda items.
•Capture and assign actions items.
• Unless they held purely to communicate information, or for other
specials purposes, most meetings result in actions items, task, and
other assignments for one or more participants.
•Get feedback
• Every meetings has room for improvement. Be sure to
solicit feedback from meeting attendees on how the
meeting went right for them and how it went wrong.
Lesson 3: Writing
Business Letters and
Memos

•Business letters and memos are the two of the

most common formal communication
document’s which contain information. Such
type of documents are forms of information
dissemination within the and outside
organization.

Reporter: Reyjane Bedro

•Business letter’s goal is typically to exchange
messages ranging from routine, informational
matters to complex, and even controversial
matters. It has a types ranging from sales and
inquiry letters to adjustment and follow – up
letters. The most common business letter styles
are the block style and modified block style. On
the other hand, business memos are somewhat
short, informal and semi – formal documents. E-
memos are business memos which are sent via e-
mail. These are utilized to trade information
within and beyond organizations.
Principles in Writing
Business Letters and
Memos

•Observing the principles in writing business

letters and memos are the key to help writers
attain the objectives. These are important
elements to be considered so as to convey
messages or information effectively.
•Word Choice
• The correct choice of words provides clear
and effective letters and memos. On the other
hand, insensitive usage of words can lead to
unclear messages which would lead to
frustration, miscommunication, and other
possible problems.
•Emphasis and De – emphasis Techniques
• The ability and willingness to use emphasis and de-emphases
techniques can make the difference between average and exceptional
letters and memos. For example, in sales letter you would used
emphasis techniques to highlight your central selling point.
•Writing precisely
• Know the depth of detail your reader needs.
In addition, use short words when instead of
long words when short words can get the
message across. Finally, avoid using surplus
words and phrases.
 Lesson 4: Writing
Technical Reports Across
Profession

Reporter: Khristhel Jane Emlarino

Mycah Luvelle Tan
• GUIDE TO TECHNICAL REPORT
WRITING
•Technical report is considered as a formal
report that is strictly designed to convey any
technical information in a manner that is clear
and easily to understand. It has sections to
consider to substantiate the technical aspect of
such report.

The following are the concise and simplified guidelines one

should consider in writing technical reports across profession.
 Introduction
 Structure
A technical report should contain the following sections;
 SECTION DETAILS
Title Page This includes the title of the report. The word length should follow the specified length.
Summary This contains a short summary of the whole report including important features, results and conclusions

Contents This includes numbers and lists all section and subsection headings with page numbers
Introduction This contain the objectives of the report and comments on the way the topic of the report is to be treated.
Leads straight into the report itself.
The sections which make up This contains the numbered and headed sections. These sections separate the different main ideas in a
the body of the report logical order. This is the section where the discussion will be done
Conclusion This contains a short, logical summing up of the theme(s) developed in the main text.
References This contains the details of published sources of material referred to or quoted in the text (including any
lecture notes and URL addresses of any website used)
Acknowledgement This contains the list of people who helped you research or prepare the report, including your
proofreaders
Appendices (if appropriate) This contains any further material which is essential for full understanding of your report (e.g. large scale
diagrams, computer code, raw data, specifications) but not required by a casual reader.
 Planning the report

Planning any technical report, you need to be aware of the

sources of your information. You can include sources
coming from laboratory handouts and lecture notes, the
university library. Remember to keep an accurate record of
all the published references which you intend to use in your
report, by noting down.
• Writing the first draft.
•Begin with the main text, not the introduction.
You follow your outline in terms of headings and
subheadings. Let the idea flow; do not worry at
this stage about style or spelling. If you get
stuck, you can go back to your outline and make
more detailed preparatory notes to get you
moving.
Revising the first draft

During this stage your report will start to take shape as a professional, technical
document. In your revision, please take note of the following important consideration.

 Accuracy and conciseness of the report holds true the

essence of a successful technical report.
 A successful technical report answers the question: Does the
report say what I want and mean it to say?
 A technical report is minimalist in terms of words/sentences.
• Diagrams, graphs, tables
and Mathematics
•To help any technical report
ease to understand, the use
of diagrams, graphs, tables
and mathematics is
considerably helpful.
• The report layout
•To have an attractive,
clearly organized report use
a standard, 12pt. font, such
as Times New Roman, for
the main text. You can also
use different font sizes,
bold, italic and underline
where appropriate but not
too much.
• Headings
•To break up the text and to guide the readers, you
need to use heading and sub-headings. You can refer
back your outline during your planning stage.
• Originality and plagiarism
•Knowingly copied someone else’s words, facts or ideas
without reference, passing them off as your own. This is
serious offence. If the person copied from is a fellow
student, then this offence is known as collusion and is
equally serious.
• Finalizing the report
•With an introduction, main text in sections, conclusions, properly
formatted references and bibliography and an appendices. Now you
must add the page numbers, contents and title pages and write the
summary.
• The Summary
•Summary should indicate the scope of the
report and give the main results and conclusions.
It must be intelligible without the rest of the
report, Many people may read, and refer to, a
report summary but only a few may read the full
report, as often happens in a professional
organization.
• Proofreading
•This refer to the
checking of every aspects
of a piece of written
work from the content to
the layout and is an
absolutely necessary part
of the writing process.
Lesson 5: Interview
for Employment

Lesson 5: Baby Joy Ceballos

Melody Cubero
 TYPE OF INTERVIEWS
Different type of interview you might encounter in the future by the time
you look for a job.
Screening Interview
 This refers to an interview which happens either in person
or over the phone. A company representative does the
interview which would become basis to warrant a
subsequent interview.
•Structured Interview
• In this kind of an interview, a prepared questions are
asked b the interviewer which allows him/her to
explore the capacity of the interviewee on areas
that concern on the experiences, skills, and
personality traits of an ideal candidate.
•Multiple Interview
• This kind of an interview involves a series of interviews in
which you meet individually with various representative
of the organization.
•Subsequent Interview
• The focus is on how you would perform the job in
relation to the company’s goals and objective.
 Stress Interview
• This kind of an interviewer you may be asked questions
that make you uncomfortable or you may be interrupted
when you are speaking. This act is done intentionally to
upset you just to be able to see how you react under
pressure.

Targeted Interview
• In this kind of an interview, the areas covered are much
more limited. Only the key qualifications for success on
the job are identified, however, relevant questions are
prepared in advance.
Situational Interview Group Interview
In this kind of an interview, you will be given Simultaneous interview will happen from the
of a situational or a problem you may representatives of any company. Sometimes,
encounter in work. Your responses to these one of the interviewers is designated to ask-
situations are measured against pre- stress questions to see how you respond under
determined standards. pressure.
INTERVIEWING STRATEGIES
Advance Preparation. When you prepare yourselves very much ahead of time, you will have
greater chances for success the fact that you will feel less anxious. In your preparation time you
may consider the following:

 During the Interview

Suh kind usually consists of three phases; the introductory phase, the middle phase
and the closing phase. The following discuses each phase for the benefit of good
preparation for an interview.
Introductory Phase
This is the phase where you need to create an impression. As the old saying that goes
“First impression lasts” therefore you need to do your best, if possible, get additional
information you need about the job and the company.
Middle Phase

During this phase of the interview, you will be asked many questions about your work experience, skills, education,
activities, and interests. You are being assessed on how you will perform the job in relation to the company objectives. To
help you more prepared during the interview, the following are the frequently asked questions and some suggested
responses:
FREQUENTLY ASKED QUESTIONS SUGGESTED RESPONSES
“Tell me about yourself.” This question may appear to be general. In this case you may ask “Are there any
areas in particular you’d like to know about?” just to be sure of what you will be
talking about.
“What is your weakest point?” With this kind of question that is considered by most scholar as stressful, you can
mention something that is actually a strength. Some examples are:
1. “Im something of a perfectionist.”
2. “Im a sticker for punctuality.”
3. “Im tenacious.”
Having said some of those, you to give a specific situation from your previous job to
substantiate your point.

“What is your strongest point?” Some possible answer to this question might be:
1. “I work well under pressure.”
2. “I am organized and manage my time well.”
3. If you have just graduated from college you might say,
4. “I am eager to learn, and I don’t have to unlearn old techniques.”
You also need to give a specific example to illustrate your claim of saying those.

What do you hope to be doing five years from The following answer may do well when asked with the said question.
now?”
“I hope I will still be working hee and have increased my level of responsibility based
 The following answer may do well when asked with the said
What do you hope to be doing five years from now?” question.
“I hope I will still be working her and have increased my level of
responsibility based on my performance and abilities.”

What do you know about our company? Why do you want to work here?” This is where the time preparation you give yourself to research about the
company is very important. Your answer may vary according to your
research.

“What is your greatest accomplishment?” With this kind of question, you can specifically mention what you have done
good in your previous job. In a case where you have just graduated from
college, try to find some accomplishment from your school work, part-time
jobs, or extra-curricular activities. They may appear helpful to get the job.

“Why should we hire you?” According to experts, this is a stressful question. But many of them too
recommends to highlight your background based on the company’s current
needs. Recap your qualifications keeping the interviewer’s job description
in mind. If you don’t have much experience, talk about how your education
and training prepared you for this job.

“Tell me about a problem you had in your last job and how you resolved The employer wants to assess your analytical skills and see if you are a
it.” team player. Select a problem from your last job and explain how you
solved it.
 In the course of the
interview session, you
need to be also DO: DON’T:
mindful of the DO’s
and DON’Ts:  Be sincere and direct  Try to control the entire
 Be attentive and polite interview
 Ask relevant questions  Bring up salary, benefits or
 Answer questions concisely working hours
 Use specific examples to  Be too serious
•Closing Phase illustrate points  Let your depression or
•the
In this phase of the interview,
interviewer would ask you
discouragement show
whether you have any other  Make negative comments
questions. This is your about anyone or anything,
opportune time to ask any including former employers
relevant questions that has not
yet answered. Highlight any of  Look at your watch
your strengths that have not  Take extensive notes
been discussed. Thank the
interviewer by name and say
good-bye.
• After the Interview
•You are not finished yet. It is important to assess the interview
shortly after it is concluded. Following your interview, you
should:
• Write down the name and the title (be sure the spelling is correct) of the
interviewer
• Review what the job entails and record what the next step will be
• Note your reactions to the interview; include what went well and what
went poorly
• Assess what you need to learned from the experience and how you can
improve your performance in the future interviews.
• Make sure you send a thank you note within 24 hours; you thank you note
should:
• Be hand-written only if you have a very good handwriting; most people
type thank you notes
• Be on good quality paper
• Be simple brief
• Express your appreciation for the interviewer’s time
• Show enthusiasm for the job
• Get across that you want the job, and you can do it
REFERENCES:

Lesson 1: Effective Oral Presentation in a Workplace

 (Mutya Publishing house, Inc. – Purposive-communication (pg.139)
 [Link]
rkplace/
 [Link]
 [Link]

Lesson 2: Business Meeting Protocols

 [Link]
 Eight ways to make meetings better – Allen(2017) (Mutya Publishing house, Inc. – Purposive-
communication (pg.150-152)

Lesson 3: Writing Business Letters and Memos

(Mutya Publishing house, Inc. – Purposive-communication (pg.156)

 Principles in writing business letters and memos – Insley(2016) (Mutya Publishing house, Inc. –
Purposive-communication (pg.157)

[Link]
Lesson 4: Writing Technical Reports Across Profession
 Technical Report Structure
 [Link]
-writing/technical-report-writing
 Guide to technical writing/(Mutya Publishing house, Inc. – Purposive-
communication (pg.163-164)
Lesson 5: Interview for Employment
Types of Interviews
 [Link]
 Interview-strategies/(Mutya Publishing house, Inc. – Purposive-
communication (pg.169-173)