Introduction to Open Text Fax
Solutions
Scalable Fax for any Organization
Geoffrey Anderson
Sr. Product Manager
Fax and Document Delivery Group
May 10, 2024
Slide 1
Rev 1.1 02092009 Copyright © Open Text Corporation 2008 - 2009. All rights
Slide 2
Copyright © Open Text Corporation 2008 - 2009. All rights
Fax in the Open Text ECM Suite
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Business Content
Content of Any Type
Different types of content need different content management tools
Engagement Transaction Lifecycle
Social Communities Imaging Content
eDiscovery security
media Collaboration Document OCR/ICR
recognition
Blogs Document
Web content Report Archiving
Process management management
Real-time management
collaboration automation Scanning Digital asset
Wikis management
Multi-channel Output management
delivery Expertise Fax Transaction Records Auditing
Personalization location management archive management
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Copyright © 2009 Open Text Corporation. All rights reserved.
Open Text ECM Suite
User Experience Services
Engagement Transaction Lifecycle
Capture and Imaging Document Management
Social Media
OCR/ICR and
Records Management
Classification
Collaboration
Business Process
Management Rights Management
Web Content
Management
Digital Asset
Fax Management
Management
Enterprise Process Services
Enterprise Library
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Copyright © 2009 Open Text Corporation. All rights reserved.
OpenText Fax Server 9.4
RightFax Edition
Product
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Copyright © Open Text Corporation 2008 - 2009. All rights
Fax and Open Text
More than 27 years of building world class fax solutions
Providing solutions that:
– Reduce costs through centralized fax resources
– Streamline and secure your business operations
– Enhance productivity of your staff
– Drive compliance with regulatory requirements
Solutions for all sizes of businesses
From small organizations or departments to huge, multinational corporations,
an Open Text Fax Server can be tailored to your needs
Scalable, grows as your needs evolve
Open Text – Your trusted partner in Fax Solutions
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Open Text Fax Management Customers
Fax and the future
Fax remains the trusted delivery mechanism for time critical, crucial
business documents
Legally acceptable, binding, and sensitive information that has no viable
internet delivery solution
Invoicing, order receipt, acknowledgement, financial documents, medical
records all rely on fax for guaranteed delivery
As long as there are $90 fax machines at the local Office Depot, there
will be a need for the ability to transmit/receive faxes in corporations
Growth remains in the Fax over IP as more organizations move to
leverage their IT infrastructure for convergence of communications
Open Text Fax Server is poised to provide lasting value and future
expansion
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Fax as a Document Delivery Service:
Introducing Fax Servers
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Current Issues with Fax
Many organizations rely on stand-alone fax machines, standard postal
service or express services to deliver vital business documents.
– E.G. loan applications, sales proposals, purchase orders, contracts, invoices, statements,
reports and general correspondence.
There are a number of challenges related to this:
High document distribution costs
– Postal delivery, manual fax and/or express services can be costly.
– Inefficient business processes
– E.G. If a 25-person organization manually faxes just 30 two-page documents daily, it’s
squandering 1,000 staff hours annually. ¹
Compliance issues
– Organizations are under increasing pressure to use tamper-resistant document delivery
systems that provide secure delivery, notification, history and audit trail.
Lack of integration with other applications
– Email, desktop, CRM, ERP, host/legacy, health information systems, MFPs etc.—all
generate documents that must be delivered or received in a timely, reliable and secure
fashion.
Source: ¹ The Kauffman Group, Fax Industry Analyst
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Common Faxing Environment
Considerations:
5+ analog fax boards & Fax Kits – MFP
9+ analog phone lines
High number of analog/ISDN lines required
High IT management costs and overhead
No centralized control of fax activity
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Common Fax Server Environment
Considerations:
5+ Networked MFPs
1 fax server investment
Reduces/eliminates stand-alone analog/ISDN lines
Reduces IT management costs and overhead
Centralized fax application increases manageability
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What is a Fax Server?
Application similar to email servers that
allow users, applications and devices to
send and receive faxes without a walk to
the fax machine
“Automate document delivery”
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RightFax - How It Works
1001100
1. Data Recognition 2. Information Assembly 3. Information 4. Reporting, Tracking &
RightFax receives information Data rendered into electronic Distribution Monitoring
from many applications and image Delivered to recipient Notifications sent to end-user
MFP’s for reporting and audit-trail
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Open Text Fax Server
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Open Text Fax Server Options
Open Text Fax Server Business Edition
Ideal for small companies, departments, or workgroups:
– Stand-alone fax server, 1 - 30 channels
Open Text Fax Server Enterprise Edition
Ideal for national or global companies that require enterprise-wide fax:
– Combines the power of multiple fax servers
– Shares a single database for load balancing, increased performance, and database
consolidation
– Includes Intelligent Least-cost Routing, load-balancing, auto-fax aging and Windows
Authentication
– 1 - 1,024 channels per server, no maximum
Open Text Fax Server Enterprise Suite
All the power of the Enterprise Edition plus:
– Connector for Exchange, connector for Lotus Notes, PDF module, SecureDocs Module, SNMP
Module
Open Text Fax Server Enterprise Integration Edition
Adds:
– SAP connector, Integration Module
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Open Text Fax Client Options
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Open Text Fax Server, RightFax Edition Modules
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Email Integration
Connector for Microsoft Exchange
Permits fax sending, receiving and management through Microsoft
Exchange and Microsoft Office Outlook®
Unlimited user licenses
Supports Microsoft Exchange 2003 (SP1 or Later) & 2007
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Connector 2.0 for SharePoint Server 2007
Populates configured SharePoint libraries so users can select files for
additional business processes using, routing, OCR and data workflow
systems
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Web Access Module
Allows fax sending, receiving and
management through an Internet browser
Provides intuitive Microsoft .NET-based Web
interface
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Integration Module
Ideal solution to enable business process integration in the
organization:
Numerous methods for host notifications and delivery confirmations
Automates delivery of business-critical documents, e.g. invoices, purchase
orders and statements
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Green and Corporate Citizenship
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Corporate Good Citizenship
Eliminate excessive printing and
distribution of paper documents
Electronic delivery of documents
Convenience - Fax from the desktop
Reduction of carbon footprint
Reduction of paper and toner
consumption
Electronic viewing and storage of
incoming fax documents
Increased end user satisfaction
Convenience
Reliability
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Green Technology
Print Copy Distribute Reprint Destroy
Green Technology
Fax Server
Fax over IP, what is it?
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Faxing over IP and Open Text Fax Server
Fax Server provides readiness for a
converged media transition to IP PBX
when you are ready
Interoperability with the all the major
gateways
Mix and match TDM and IP connectivity
to the PSTN
No need to be “all in”. Transition as your
roll out plan dictates
Leverage your existing infrastructure,
while adding capability
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Interoperability with Media Gateways
Brooktrout Tested FoIP Interoperability
FoIP/VoIP State of Deployment
© Nemertes Research 2008
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Fax over IP Business Highlights
Open Text sells the most FoIP
channels by a margin of > 3X
IP based faxing is nearly 50% of
our sales
FoIP is mainstream technology
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Benefits of the Open Text Fax Solutions
Cost Reduction - Reduced consumable costs, improved productivity
Streamline and Secure your business - Connections to back office
applications (ERP, CRM, etc) greatly reduces overhead of document
transactions
Compliance and regulatory - Fax servers provide confidentiality, and
retention controls for HIPAA and SOX.
Environmentally Sensitive - Reduce the waste of paper, electricity and
toner for most of your faxing
Transition to Fax over IP on your schedule - Your fax server is ready
when you are
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Thank You
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