Training Strategies III—
Computer-Based Training
Goals
Recognize the benefits of computer-
based training
Understand its forms, features, and
functions
Know how to use it effectively to train
employees
What Is Computer-
Based Training?
Training delivered
by computer
Multimedia
Interactive
Adaptable
Trainerless
What Can CBT Do for You?
Provide essential
information
Build skills
Simulate on-
the-job situations
What Can CBT Do for You? (cont.)
Provide guidance
Track progress
Identify and plan future training needs
Create a safer, more productive
environment
Essential Components
Of Effective CBT
Learning objectives
Appearance
Navigation
Mastery of skills
Feedback
Evaluation
Special Features of CBT
Text
Graphics
Animation
Audio
Video
User tools
Delivery
CD-ROM
DVD
Intranet
Benefits to the Organization
Lower costs
Less time spent in training
Flexibility and ease of delivery
Consistency and accuracy
Higher retention rate
Easy refresher training
Benefits to Employees
Self-paced
Flexible
Convenient
Just-in-time
Focused
CBT Comes in Many Forms
PowerPoint
presentations
Tutorials
Simulations
Games
On-the-job training
On-the-Job Training with CBT
Manuals
Policies
Checklists
Worksheets
Forms
Interactivity
Practice exercises
Case studies
Simulations
Role-plays
Drills
Tests
Testing, Recording,
And Tracking
Testing
Recording
Tracking
CBT vs. Traditional Training
Retention
Learning time
Time away from work
Training materials
CBT used with
classroom training
CBT vs. Web-Based Training
Updates
Recording and tracking
Multimedia
What Any Training
Program Must Do
Capture interest and hold attention
State learning objectives
Identify links to prior knowledge
Present content in an organized way
What Any Training
Program Must Do (cont.)
Promote interaction
Provide feedback
Assess performance
Transfer skills and
knowledge back to
the job
Before Employees Use CBT
Review training objectives
Explain training process
Make sure employees
are comfortable using
the program
Set a time limit
Explain the
evaluation standard
After Employees
Complete a CBT Program
Evaluate results
Transfer training to the job
Provide hands-on experience
Monitor performance
Provide retraining and refresher training
as necessary
Video Training
Be clear about
learning objectives
Provide necessary
background information
Discuss the video
Video Training (cont.)
Include a handout
Evaluate learning
Complete
transfer to the job
CBT Evaluation Checklist
Is the program visually appealing and
easy to navigate?
Are buttons and icons consistent?
Is text easy to read?
Are learning objectives clearly stated?
CBT Evaluation Checklist (cont.)
Is the presentation attention-getting
and interesting?
Is it interactive?
Is there a chance to practice?
Is feedback adequate?
Is there a test or quiz at the end?
Goals
Recognize the benefits of computer-
based training
Understand its forms, features,
and function
Know how to use it effectively to train
employees
Summary
Computer-based training offers you and
your employees many benefits
It is a cost-effective, efficient, and effective
way to train workers in a variety of job
classifications and levels in the organization
Employees often prefer computer-based
training to classroom training and may retain
more of what they learn with CBT
Quiz
1. Identify three ways CBT can help you meet
training requirements.
2. While CBT is usually an efficient form of
training, it is generally more expensive than classroom
training. True or False
3. List three ways CBT can benefit the organization.
4. Name three ways it benefits employees.
5. Electronic performance support systems simulate real-
life situations to train employees to deal with
conditions on the job. True or False
Quiz (cont.)
6. One drawback of CBT is that you lose the interaction
essential to effective learning that you get in the
classroom between trainer and trainees.
True or False
7. Another drawback of CBT is that employees
generally retain less of what they’ve learned than
they do with classroom training. True or False
8. Identify two advantages of CBT over classroom
training.
Quiz (cont.)
9. Describe three steps you should take before
employees use a CBT program.
10. Describe three steps you should take after
employees complete a CBT program.
Quiz Answers
1. CBT can help you provide employees with essential
job information, build their skills, simulate on-the-
job situations to help workers learn to solve
problems, provide them with guidance, evaluate
employee learning, track their progress, identify
and plan future training needs, and create a safer,
more productive department.
2. False. CBT is generally less expensive than
classroom training.
Quiz Answers
3. In addition to lowering training costs, CBT can often be
accomplished in less time than traditional training and
is flexible and easy to deliver. It also helps ensure
consistency and accuracy of training, a higher retention
rate, and easy refresher training.
4. Employees often prefer CBT because it is self-paced,
flexible, convenient, just-in-time, and focused.
5. False. EPSS are designed to give employees the skills
and information they need right on the job at exactly
the time they need it.
Quiz Answers (cont.)
6. False. Good CBT programs are interactive and
provide feedback on performance in much the same
way as a trainer can do in the classroom.
7. False. Studies indicate that employees actually retain
more of what they learn in CBT.
8. Along with better retention, employees often learn
faster and spend less time away from work. In
addition, all training materials are generally included
in the program, which means less work for you.
Quiz Answers (cont.)
9. Before employees use a CBT program, review
training objectives, explain the training process,
make sure employees are comfortable using the
program, set a time limit, and explain the evaluation
standard.
10. After employees complete a CBT program, evaluate
results, transfer training to the job, provide hands-on
experience, monitor performance, and provide
retraining and refresher training as necessary.
