F&B SERVICE
Sequence Of Service(SOS)
1
Greeting The Guest
• Looking with eye contact and smile
• Escort the guest to the table 2
Seating the
guest
• Stand behind the chair as guest approaches
• Pull the chair for the guest
• Slowly scoot the chair as guest sits down
• “Good morning / afternoon / evening, my name
is Yanto and I will be waiting at your table today”
3
Presenting The
Menu
• Present all menu cards
– Beverage, appetizer and food menu and inform current
promotions
• “These are our menu cards. We also have happy hours between
4:30 to 6:30 and 10:30 to 12:20 in the evening.”
4
Preference of
water
• Ask for water and turn the glasses up
• “Sir / Ma’am, would you prefer bottled water
or sparkling water?” • If yes – “Would you
prefer it chilled or room temperature”
• Present the bottle with the label facing
the guest
• Pour in all glasses as per sequence
5
Taking
Order
Start off by suggesting beverages
• “Sir/Ma’am, would you like to start with some
drinks?”
• Suggest appetizers, salads or soups and main
course
• Repeat the order at the end
• “Sir/Ma’am you have ordered for – beverages, first
6
course/second course. Thank you.”
Beverage
Service
• Serve all beverages from tray
• Coasters with every drink
• Hold glasses at the bottom
• Announce drinks before placing
• Straight drinks to go with
appropriate
mixer and ice bucket
• Beer and wine bottles to be
presented before opening. Wine
to be given to taste to the host
7
before pouring to guests
First Course
• Check Captain Order before pick
up
• Check for special requests
• Place correct cutleries
• Serve pre plated food from right
• Use first plate method to carry 2 or
more dishes
• Announce before serving 8
• Serve with correct condiments
Second
Course
• Clear and set up table for
next course
• Place proper cutleries
• Announce dishes
• Follow sequence kids first,
senior citizens, ladies,
gentlemen and then host
• Serve with proper
condiments
9
Feedback
• Check for feedback
• Inform manager for
negative feedback
immediately
• Remember complaints are
opportunities to rectify
10
Desserts
• Check Captain order before pick
up
• Dessert spoons/Forks to be
placed
• Serve pre plated desserts from 11
right
Tea or
Coffee
• Serve coffees with a cookie
• Sugar caddy/bowl to accompany
tea coffee orders
• Sugar caddy to have white or
brown and sugar-free sachets
• Tea or coffee spoon to be given
with all orders
12
Billing
• Present bill only when asked
• Clean up table before bill is
presented
• Present bill with feedback form
and pen in bill box
• Bill to be cleared within 3 minutes 13
• Return exact change if paid by
cash
Bidding
Farewell
• Assist guests as they prepare to
leave
• Thank the guest for visiting
• Invite and inform and about
14
upcoming events and promotions
THANK YOU
15
