THE ROOM

ASSIGNMENT SHEET
 INTRODUCTION
• The Room Assigment Sheet is a standard form which provides information
on the room number, room status, par allocation, and cleaning time.

• The column will tell you the rooms you will clean, the status of the rooms,
and the supplies that you will need. The Guestroom Attendant uses the
Room Assignment Sheet to schedule the workday and to report the
condition of each assigned room at the end of the shift.

• After thorough review of the Room Assigment Sheet you will have a sense
of where to start your day. You have to keep in mind that in setting your
priority in cleaning the room, you should always consider the order that
best helps the guests.
 CODES USE IN RAS
• CO - Check-out-rooms. The guest • OS - Out of service.
has settled his/her account, • OO - Out-of-Order.
returned the room keys, and left • VCL - Vacant Ready. The room has
the hotel. One exception to this is been cleaned and inspected.
the room where the guest is • VDI - Vacant Dirty
requesting for an early makeup of • SO - Stay Over. The guest is not
the room. The CO rooms are scheduled to check out that day.
usually cleaned first so the front • DO - Due out. The room is
office can resell the room as a expected to become vacant
guest arrives. within the day.
• CI - Check in. The guest has • DND - Do not Disturb. The guest
registered has requested not to be
• MUR - Make up room where guest disturbed.
When you receive your Room Assignment Sheet from your Supervisor, write down
is requesting service. such as: your name, floors where rooms are to be cleaned, work
important information
• OCC - Occupied Room
schedule, comments about each room and room items needing repair.
KEY TERMS USED IN
THE HOUSEKEEPING
DEPARTMENT IN
HOTELS
HOUSEKEEPING STATUS REPORT
• A report which is been prepared by the housekeeping department
to notify the current status of a room. It is done by checking
physically each room of the hotel.
PREVENTIVE MAINTENANCE
• It is a methodical and systematic approach for the maintenance of
the room in which certain issues are recognized and rectified
regularly. It assists in controlling the costs and avoids bigger
problems from taking place.
HOUSEKEEPING DISCREPANCY REPORT
• It is a report in which the housekeeping department description
status of a room differs from the front desk.
SLEEPER
• The guest comes to reception to settle his or her bill and after
settling the bill guest leaves the hotel, but the front office staff
forgets to shows room check out in the system. When the
housekeeping staff came to clean they found a vacant room so
they marked those rooms as sleepers and informed the reception
about the same.
SKIPPER
• This generally happens when the guest has left the hotel without
informing reception and without settling the bill for the room.
ROUTINE MAINTENANCE
• Activities that are connected to the general maintenance or care of
the property that take place on daily basis. It also needs a
minimum amount of proper training or some expertise to
accomplish.
SCHEDULE MAINTENANCE
• Activities that are connected to the general maintenance or care of
the property begin with a formal work order.
DND CARD
• It is a DO NOT DISTURB card which is kept or hang outside the door
of the hotel room. It is kept to make sure that no one disturbs the
guest’s privacy and the occupant does not wish to be disturbed.
DOUBLE LOCKED (DL)
• It is an occupied room in which room doors can be double locked
from inside so that no one can enter the guest room. It can be
opened only by a grandmaster key or an emergency key.
LOCKOUT
• The guestroom door which is been locked from outside so that the
guest won’t able to re-enter the room, he needs to visit reception to
clear his high balance.
CHAIN LOCK
• The guest had placed a chain lock of the room door from inside.
DID NOT CHECK-OUT (DNCO)
• The guest has made arrangements to clear and settle all his or her
bills of the account and left the hotel without informing the front
office but the guest is not a skipper.
DEEP CLEANING
• In these vigorous, specialized and thorough cleaning are been done
in the guest rooms and public areas. It is frequently performed on a
special schedule or depending on a special project basis.
AREA INVENTORY LIST
• It is a list of all items within a specific area that require attention or
cleaning by the housekeeping staff.
FREQUENCY SCHEDULE
• It is a schedule that specifies how frequently every item in an area
to be maintained or needs to be cleaned.
RECYCLED INVENTORIES
• The items that are in stock are comparatively limited functional
lives, however, are been used over and over in housekeeping
operations. The recycled inventories include linen, duster, uniforms,
major machines, table cloth, etc
NON-RECYCLED INVENTORIES
• These items are in stock that are been used or consumed during the
daily routine housekeeping work. The non-recycled inventories
include guest supplies, bathroom amenities, cleaning supplies, small
PAR NUMBER
• It is multiple standard quantities of a particular inventory item that
represent the quantity of the item that should be on hand to support
day-to-day routine housekeeping operations.
FLOOR PAR
• The amount of each kind of linen that is needed to outfit all guest
rooms at one time.
MASTER KEY
• It is a key that opens all the guest room doors of the hotel except
the door which is double locked.
GRANDMASTER OR EMERGENCY KEY
• It is a key that opens all the guest rooms’ doors of the hotel and also
the door which is double locked.
GUEST ROOM KEY
• It is a key that opens a specific guest room door of the hotel which is
allotted to the guest during check-in.
ROOM INSPECTION
• It is a process in which guest rooms are checked in detail by the
housekeeping supervisor after the room is cleaned by housekeeping
staff to make sure that the desired results of an organizational
cleaning system are consistently achieved by the housekeeping
department.
AMENITIES
• It is a service and product which are been offered to the guests or
kept in the guestrooms for comfort and convenience.
BACK TO BACK
• It is mostly described as more amount of checkouts and check-ins on
the same given day. So therefore as soon as the room departs, it
needs to be clean and ready by the housekeeping staff for the new
guest’s arrival.
MAKE-UP ROOM (MUR)
• It is servicing or cleaning a guestroom that is occupied.
ON-CHANGE
• The guest has been checked out but the room is still not cleaned and
ready for re-sale.
BUFFING
• It is a smoothening of the floor through a lower speed floor polishing.
Buffing is considered as cleaning the floor deeply. To divulge its
original glossy beauty and shine need to exfoliate the top layer of
the floor
BURNISHING
• It is to polish the floor through a higher speed floor machine to
attain an exceedingly high gloss. Burnishing is frequently done after
buffing to attain its wet-look shine.
CAPITAL BUDGETS
• It is allocated to the use of capital assets that have a life span of
probably one year, these kinds of assets are not usually used for
day-to-day operations.
CLEANING SUPPLIES
• Cleaning supplies are generally been utilized for cleaning
guestrooms and public areas in the hotel.
LUGGAGE RACK
• A rack is made of furniture which is been provided in guestrooms for
keeping the guest’s luggage.
LINEN CHUTE
• It is a passage that is in the form of a tunnel that has been utilized
for dispatching the soiled linen from the floor pantries of all floors to
a central place which is located close or nearby laundry so that it
can be easily collected by the laundry staff.
MITERING
• It is a process for contouring a duvet and bedsheet to fit every
corner of a mattress smoothly, neatly and perfectly.
CLEANING IN PROGRESS
• The housekeeping staff is currently cleaning the guestroom or a
public area.
VACANT DIRTY
• A room which is departed and needs to be clean.
VACANT CLEAN
• A room which is been cleaned and needs to be inspected.
INSPECTED
• A room which is been inspected and is ready for guest arrival.
OCCUPIED
• A room in which the guest has currently occupied.
STAYOVER
• The guest will not be checking out today and will be staying for at
least one more night.
OVERSTAY
• The guest is staying beyond his expected date of departure.
CHECK-OUT
• The guest has been checked out or departed from the room.
DUE-OUT
• A guest who is supposed to check out from the room on a given
departure day.
SLEEPOUT
• The room is occupied but the bedroom or bathroom has not been
used.
QUEUE ROOM
• The guest has arrived or will be arriving soon at the hotel and the
room which is allocated is dirty. In such a situation, the room is kept
on queue status so that the housekeeping staff will prioritize these
rooms first.
SCANTY BAGGAGE (SB)
• A guest with a small piece of baggage or light baggage.
NO LUGGAGE (NL)
• The guest who is without or no luggage
OUT OF ORDER (OOO)
• It is a room that is kept in out of order and cannot sell, these rooms
are not counted in the hotel’s inventory. A room can be out-of-order
for various reasons, such as major maintenance issues that need
time to fix, refurbishing and extensive cleaning, etc.
OUT OF SERVICE (OOS)
• It is a room that is kept in out of service and can be counted in the
hotel inventory. A room can be out of service room for temporary
issues such as bulb fuse, TV not working, tea kettle not functioning
or some small maintenance issue which can fix easily. These rooms
are not allocated to the guest but once these issues fixed it can be
sellable.
THANK YOU