Contact Us

HELP WITH ORDER

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Contact Us

Have you visited our FAQ section? We might have answered your question already.

You can email us using the form below. We look forward to hearing from you!

Email Us

Please note that Customer Service hours are Monday to Sunday from 9:00 a.m. to 6:00 p.m. (HK Time)

Call Us

Our customer service agents are standing by to help answer your enquiries. If your call is regarding an order you have placed with us, then please have your order number ready.

Remember to dial your international dial-out code first followed by our country code (852).

Customer Service office hour: Monday to Sunday from 9:00 a.m. to 6:00 p.m. (HK Time)

Live Chat

Live Chat Service Hours:

English - Monday to Sunday from 9:00am to 6:00pm

Chinese - Monday to Saturday from 9:00am to 6:00pm

Faxes

To send us a fax, please use the number below. Don't forget to dial your international dial-out code first, followed by our country code (852).

Fax number: (852) 2811 5138

Write To Us

StrawberryNet is located in Hong Kong, one of the world's most dynamic cities. From our secure, climate controlled distribution centre we can reach all major destinations the next day.

If you'd like to write to us, you can reach us at:

StrawberryNET Office
12/F Tower B, Manulife Financial Centre
No 223-231 Wai Yip Street
Kwun Tong, Hong Kong