Adobe cancels all user accounts in Venezuela to comply with Trump order

Adobe interprets Trump order broadly, claims it can't provide refunds.

Jon Brodkin – Oct 8, 2019 12:28 pm | 299

Adobe Creative Cloud application icons. Credit: Getty Images | Bloomberg

Adobe won’t give refunds

Adobe says it has no idea when or if it will reactivate customer accounts. "Executive Order 13884 was issued with no expiration date—the decision to rescind it rests solely with the US Government," Adobe wrote. "We will continue to monitor developments closely and will make every effort to restore services to Venezuela as soon as it is legally permissible to do so."

According to Adobe, the company is not allowed to provide refunds. "We are unable to issue refunds. Executive order 13884, orders the cessation of all activity with the entities including no sales, service, support, refunds, credits, etc.," Adobe said.

Adobe is giving users in Venezuela until October 28 to download any content they have stored in their Adobe accounts. Files can be downloaded from Creative Cloud, Lightroom, Document Cloud, and Adobe Spark.

As previously mentioned, Adobe's action will cut off access to users with either paid subscriptions or free accounts. "Adobe will no longer provide access to software and services, including free ones, or enable you to make any new purchases," the company said.

Adobe said it might take the same action in other countries. To comply, Adobe said it is "ceasing all activity with entities and individuals in Venezuela as well as those who otherwise meet the criteria of Executive Order 13884 or other US sanctions regulations."

The Trump order

Trump's executive order, issued on August 5, was titled, "Blocking Property of the Government of Venezuela." The order was a response to Venezuela's ongoing presidential crisis following a disputed election held in May 2018.

The US supports Juan Guaidó's claim to the presidency and describes President Nicolás Maduro as a usurper. The White House said Trump's executive order is intended to "isolate Maduro's illegitimate regime from the global financial system and the international community."

As the Washington Post wrote in August, the Trump order "blocks all property and assets of the government and its officials, and prohibits any transactions with them, including the Venezuelan Central Bank and the state oil company."

There was disagreement among experts on how wide-ranging the executive order is. "This is not an embargo. It does not create penalties for business with Venezuela altogether, it just denies such activities with the government of Venezuela, and it is doubtful there were any of those still extant to be cut off by this action," former State Department official Richard Nephew told The New York Times in August.

"In theory, a US company can continue to deal with non-governmental companies in Venezuela, and we do not believe the US will be inclined to sanction privately owned Venezuelan companies," the National Law Review wrote.

However, Venezuelan economist Francisco Rodríguez told the Times that "financial institutions will be cautious not to make dealings with Venezuelan private sector firms, which could be perceived as proxies for the Venezuelan government."