[1]        This is an action relating to the alleged infringement by the defendant, Dr. Jeremy Cooperstock (Cooperstock), the owner-operator of the website www.untied.com (UNTIED.com), of trademarks and copyright owned by the plaintiff, United Airlines, Inc. (United).

[2]        The plaintiff claims that the defendant has infringed its registered trademarks pursuant to paragraphs 20(1)(a), 7(b), 7(c), and section 22 of the Trade-marks Act, R.S.C., 1985, c. T-13. Further, the plaintiff claims that the defendant has infringed its copyright pursuant to subsection 3(1) and section 27 of the Copyright Act, R.S.C., 1985, c. C-42.

[3]        The plaintiff is a commercial airline that was formed by the merger of two predecessor airlines, United Air Lines, Inc. (UAL) and Continental Airlines (Continental). This merger was announced in 2010 and finalized on March 31, 2013. United and its predecessor UAL have been operating commercial flight services in and out of Canada since 1939 under the brand name of UNITED. UAL used the domain name www.ual.com for its online presence until December 17, 1998, when it began using www.united.com.

[4]        Following the merger between UAL and Continental, the plaintiff unveiled its brand name and logo in August 2010: the United brand name with the United Logo (previously used by UAL) and the Globe Design (previously used by Continental). At that time, UAL began to use the United brand name and United Logo, including on its website. Continental continued to use its own branding, including the Globe Design. On November 30, 2011, UAL and Continental started operating under a single operating certificate, and on March 3, 2012 they merged their consumer-facing platforms (i.e., their websites). The new, merged website was located at www.united.com and it used the design of the previous Continental website, which had used the same basic design and artwork since 2006.

[5]        The plaintiff has made use of a number of trademarks in association with its services (the United Marks or United Trademarks), including:

[6]        The plaintiff also claims copyright with respect to the following logos and designs:

[7]        The defendant operates UNTIED.com, which was registered and launched on or about April 24, 1997. UNTIED.com is the successor to a personal webpage operated by the defendant titled “Poor Show”, which was launched around the summer of 1996. The “Poor Show” webpage displayed information about the defendant’s negative experience with United (then UAL) and United’s purportedly inadequate responses. After launching this webpage, the defendant began to receive letters from other travellers regarding their negative experiences with United and he posted these on his webpage. The content related to United was removed from the “Poor Show” webpage around March 24, 1997; about one month later, the defendant launched UNTIED.com. The defendant chose the domain name UNTIED.com as a play on the word “United”, so as to highlight the disconnection and disorganization that he perceived in the company. The defendant continues to maintain UNTIED.com as a consumer criticism website where visitors can find information on the plaintiff, submit complaints about the plaintiff, and read complaints about the plaintiff dating back to 1998 in the database of complaints.

[8]        Between August and September 2011, the defendant redesigned UNTIED.com—it was at this time that graphics similar to the current graphics (the Untied Marks) were displayed in the top left-hand corner of the website, including an “UNTIED” logo (Untied Logo) (a blue sans-serif rendering of the word “UNTIED” in evenly spaced capital letters) and a globe logo covered with a frown (Frowning Globe Design):

[9]        At this time, UNTIED.com also adopted, for the first time, a design similar to the design of the United website.

[10]      Following the redesign of UNTIED.com in September 2011, the plaintiff became aware of the strong resemblance between UNTIED.com and the United Website. UNTIED.com was updated again in June 2012 to mirror the United Website design launched in March 2012.

[11]      The plaintiff contacted the defendant on July 16, 2012, to request that changes be made to the appearance of UNTIED.com so as to diminish the potential for confusion in the minds of visitors. The defendant responded on July 17, 2012, indicating that he would “study” these concerns; at this time, he also offered his services to the plaintiff as a consultant.

[12]      The plaintiff contacted the defendant again on September 10, 2012 to restate its request and to “formally” put the defendant on notice with respect to the plaintiff’s intellectual property rights. The defendant responded on September 25, 2012 but did not address the request to change UNTIED.com’s appearance.

[13]      The plaintiff contacted the defendant for a third time on October 2, 2012. The defendant responded on October 12, 2012, but he did not alter UNTIED.com’s appearance as requested. However, in October 2012, the defendant made certain alterations to UNTIED.com: he changed the colour of the T and I in the Untied Logo to red (from blue), changed the frown on the Frowning Globe Design to red (from blue), and added a disclaimer and a pop-up dialogue box to the website indicating that this was not the website of United. The disclaimer, stating “(This is not the website of United Airlines)”, was placed at the top of the website in small black type—next to the graphic identifying “Untied” as “An Evil Alliance Member”.

[14]      The parties to this litigation are not unfamiliar with each other. Proceedings have taken place before the Superior Court of Quebec with respect to the defendant’s practice of making the personal information of United employees available on UNTIED.com. On September 27, 2016, in United Airlines inc. v. Cooperstock, 2016 QCCS 4645, 2016 CarswellQue 9046 (WLNext Can.), the Superior Court issued an injunction requiring the defendant to remove the contact information of employees with no customer care responsibilities from his website. The Superior Court found that the employees in question (co-plaintiffs in that proceeding) had no responsibility for customer care and had received phone calls, voice messages, and e-mails following the publication of their contact information on UNTIED.com, causing “significant prejudice” (paragraph 75). The Superior Court further found that the publication of such information served “absolutely no purpose whatsoever” with respect to resolving customer complaints, and that it had a negative influence on the job performance of at least one employee (paragraphs 70 and 78). In reaching its conclusion, the Superior Court noted that the plaintiff was not seeking to shut down the defendant’s website, and rejected the defendant’s contention that he would be forced to shut down his website if the injunction were granted.

[15]      The Court of Appeal of Quebec upheld this injunction on January 16, 2017 in Cooperstock v. United Airlines Inc., 2017 QCCA 44, 2017 CarswellQue 223 (WLNext Can.). The Court of Appeal stated [at paragraphs 4 and 5]:

[16]      The Court of Appeal rejected Cooperstock’s contention that the injunction limited his freedom of speech, commenting that the injunction simply allowed United non-customer care employees to do the tasks that they were hired to perform. Likewise, this Court is of a similar view in respect of the defendant’s suggestion that freedom of speech is at issue in this litigation.

[17]      In September 2015, the current design for the United Website was launched. It continues to make use of the United Logo and the Globe Design, as well as the domain name www.united.com. Although the design of UNTIED.com had not been updated at the time of the trial in December 2016, a “beta” website (www.untied.com/beta) operated by the defendant directs visitors to a website that closely resembles the current United Website.

[18]      There are five issues to be determined:

[19]      For the reasons that follow, the Court concludes that the defendant has infringed the plaintiff’s trademarks and copyright. In addition, the Court concludes that the current version of UNTIED.com does not fall within the fair dealing for the purpose of parody exception to copyright infringement.

[20]      The plaintiff called three fact witnesses and one expert witness, while the defendant called one fact witness and one expert witness.

[21]      Mr. Wilson was, at the time of the trial, the Vice-President of eCommerce and Merchandising at United and had been with the company since 2010. His position involved designing, managing, and maintaining all of the digital efforts through which consumers interact with the plaintiff. Mr. Wilson gave evidence on topics such as the various iterations of the United Website, the various iterations of UNTIED.com, the plaintiff as an airline, and the plaintiff’s branding initiatives.

[22]      Mr. Wittig is senior counsel for finance and fleet in the legal department of United. He was first employed by Continental in 1997 and became an employee of United on April 1, 2013, following the merger of the operating companies. He gave evidence on topics such as the merger between UAL and Continental and the history of his personal information being made available on UNTIED.com.

[23]      Ms. Proietti is a travel agent employed at Groupe Voyages VP in Montréal. She represents corporate customers in both Quebec and Ontario and services clients in English and French. She gave evidence on her experience submitting a complaint to UNTIED.com.

[24]      Ms. Proietti was a credible and convincing witness. It was clear that she had a great deal of experience working in the travel industry, including interacting with air carriers such as the plaintiff and resolving customer service issues for her clients. Her evidence with respect to confusion was compelling, particularly as she was a sophisticated user of air carrier websites and had experience dealing with air carriers such as United.

[25]      Mr. Buffo was called as an expert witness. He is an economist with experience in forensic accounting and valuation. He is an expert in the valuation of intellectual property rights, including with respect to trademarks and copyrights, as well as evaluating the impairment and diminution of value of intellectual property rights, in a broad range of industries including the transportation industry. Mr. Buffo gave evidence on the existence of goodwill in the United Trademarks and the depreciation of goodwill.

[26]      Mr. Buffo’s evidence was relatively unhelpful.

[27]      The defendant called himself as his sole fact witness. He is a professor of electrical engineering at McGill University in Montréal and does occasional consulting work. He is the owner-operator of UNTIED.com, and he gave evidence on topics such as the creation of UNTIED.com, his reasons for continuing the website, the rationale for collecting complaints, the intended audience of the website, the costs of maintaining the website, the various updates to UNTIED.com, the complaints posted on the website, the current content of UNTIED.com, and the beta website.

[28]      Mr. Hall was called as an expert witness in the extraction and analysis of data. He gave evidence on the percentage of complaints posted on UNTIED.com which contained unredacted personal information in the form of MileagePlus numbers.

[29]      Trademark infringement occurs where a defendant has used a trademark or a confusingly similar mark, without the consent of the trademark rights holder, in association with wares or services. Paragraph 20(1)(a) states:

[30]      The elements of infringement under paragraph 20(1)(a) are: the existence of a registered trademark, “use” of a confusing trademark by an allegedly infringing party, sale, distribution, or advertisement of any goods or services in association with that confusing trademark or trade-name, and lack of entitlement or authorization.

[31]      The parties agreed that the trademarks at issue are registered.

[32]      The parties disagreed as to whether the defendant was offering the sale, distribution, or advertisement of “services” through UNTIED.com. The defendant admitted that he provides services in the form of information delivery, advice on legal rights, and publication of complaints through UNTIED.com; however, he argued that these do not constitute “services” pursuant to the Trade-marks Act because there is no commerce involved. Although the plaintiff led some evidence that the defendant received revenue through advertising and donations, this income was minimal.

[33]      In my view, “services” in paragraph 20(1)(a) of the Trade-marks Act does not require a monetary element. There is no explicit requirement in the legislation of a monetary or commercial element to services. In Kraft Limited v. Registrar of Trade Marks, 1984 CanLII 5398 (FC), [1984] 2 F.C. 874 [at pages 878–879], (1984), 1 C.P.R. (3d) 457, 1984 CarswellNat 79 (WLNext Can.) (T.D.), at paragraphs 8–9, the Court indicated that “services” should not be narrowly interpreted. In TSA Stores, Inc. v. Canada (Registrar of Trade-Marks), 2011 FC 273, 91 C.P.R. (4th) 324 (TSA Stores), at paragraph 16, Justice Simpson affirmed the broad interpretation to be given to “services” under section 20 of the Trade-marks Act and found that the key element of “services” was the benefit to the public. In TSA Stores, Justice Simpson found that the website at issue in that case offered services in the form of information and guidance to visitors and this did not involve a monetary element.

[34]      It is important not to cast the meaning of “services” so broadly that any provision of information falls within the scope of “services”. However, in certain circumstances, the provision of information for the benefit of the public may constitute a service under the Trade-marks Act. The defendant in this case was offering information and guidance to disgruntled flyers. This would be similar to, for example, phoning a “consumer help line” for guidance in dealing with an airline. Further, the evidence clearly established that the defendant intended to provide services that were consistent with his general critique of the plaintiff, such as the publication of complaints. Therefore, in my view, it is clear that the defendant offers services through UNTIED.com.

[35]      The plaintiff must show that the defendant “used” its trademarks in the manner contemplated by the legislation. With respect to infringement pursuant to subsection 20(1), this involves two elements: the defendant must have used the marks within the meaning of section 4 of the Trade-marks Act and the defendant must have used the marks as trademarks (that is, for the purpose of identifying the origin of the goods or services as described in section 2 of the Trade-marks Act). With respect to a service, subsection 4(2) deems a trademark to be used in association with a service if the mark is used or displayed in the advertising or performance of the service in question. Section 2 states:

[36]      To constitute use as a trademark, a mark must be used to indicate the origin of goods or services; that is, to distinguish goods or services of an individual from those of others. If, as in Clairol International Corp. v. Thomas Supply & Equipment Co., 1968 CanLII 1280 (CA EXC), [1968] 2 Ex. C.R. 552, 1968 CarswellNat 32 (WLNext Can.), the trademark of another is merely being used to compare one’s own goods or services to those of others, then this will not constitute trademark use. In Compagnie Générale des Établissements Michelin—Michelin & Cie v. National Automobile, Aerospace, Transportation and General Workers Union of Canada (CAW-Canada), 1996 CanLII 11755 (FC), [1997] 2 F.C. 306, (1996), 71 C.P.R. (3d) 348, 1996 CarswellNat 2297 (WLNext Can.) (T.D.) (Michelin), Justice Teitelbaum stated [at paragraph 26]:

[37]      Although subsection 20(1) does not explicitly specify that there must be trademark “use”, this requirement is implied by the wording of the provision (Michelin, at paragraphs 19 and 29). The defendant submits that any “use” of the United Marks on UNTIED.com does not constitute use within the purview of the Trade-marks Act and that the Untied Marks displayed on UNTIED.com are not being used to distinguish the goods or services of the defendant from those of others.

[38]      The defendant’s intention is not determinative with respect to a finding of trademark use—whether marks or confusingly similar marks are being used as trademarks depends on the message given to the public. In Tommy Hilfiger Licensing, Inc. v. International Clothiers Inc., 2004 FCA 252, [2005] 1 F.C.R. 148 (International Clothiers), at paragraph 40, the Federal Court of Appeal indicated that the crucial question was “whether, irrespective of its intentions, the respondent had used its crest so as to denote the origin of the shirts and boys’ shorts sets, or used the crest in such a way as to have served the purpose of indicating origin.”

[39]      With respect to the defendant’s use of the marks as trademarks, I find the reasoning of the Federal Court of Appeal in International Clothiers to be persuasive. In that case, the Court of Appeal considered the similarity of the marks, the placement of the marks on clothing, and the respondent’s awareness that it was common practice to affix a logo to the breast of a sweater or shirt to indicate its source. All of the same considerations apply in this case. Visually, the marks are very similar (with some minor additions to the marks displayed on UNTIED.com). In addition, the placement of the Untied Logo and the Frowning Globe Design in the upper left hand corner of UNTIED.com mirrors that of the placement of the UNITED Mark/United Logo and the Globe Design on the United Website (as it then was). Further, the defendant’s beta website shows the same identical placement of the allegedly infringing marks. Although this was not raised in evidence, I would note that this appears to be a common placement for a website “identifier”.

[40]      Similar to the respondent in International Clothiers, the defendant was aware that he had placed the Untied Marks in the same location as the United Marks were displayed on the United Website. When giving evidence, the defendant stated, “I decided I could be far more effective in the parody by humorously mimicking the appearance, but with a twist on numerous elements of United’s own website. And this was reflected, not just in the update of the parodied logo, with the frown over the globe, but also in numerous other elements within the webpage”.

[41]      The Untied Logo and the Frowning Globe Design are displayed prominently on UNTIED.com. In addition, a mark similar to the UNITED AIRLINES Mark is displayed on UNTIED.com—for example, during the relevant time period the bottom left-hand corner of UNTIED.com stated “Copyright © Untied Air Lines, Inc.”.

[42]      The marks are therefore being used or displayed in the advertising or performance of services pursuant to subsection 4(2) of the Trade-marks Act. I find the defendant’s display of the Untied Marks constitutes use under paragraph 20(1)(a) of the Trade-marks Act.

[43]      Subsection 20(1) of the Trade-marks Act protects against a defendant’s use of a plaintiff’s trademarks or confusingly similar marks. “Confusing” is defined in section 2 of the Trade-marks Act with reference to section 6. Subsection 6(2) states:

[44]      Pursuant to subsection 6(5), the following factors are relevant to a determination of whether marks are confusing: inherent distinctiveness and the extent to which the marks have become known, length of time the marks have been in use, nature of the goods, services, or business, nature of the trade, and the degree of resemblance between the marks.

[45]      In determining whether trademarks or trade-names are confusing, the marks should not be scrutinized in detail; rather, they should be considered from the perspective of the first impression of the “casual consumer somewhat in a hurry”. In Veuve Clicquot Ponsardin v. Boutiques Cliquot Ltée, 2006 SCC 23, [2006] 1 S.C.R. 824 (Veuve Clicquot), the Supreme Court stated [at paragraph 20]:

[46]      The defendant argued that the Untied Marks on UNTIED.com are not confusingly similar to the United Marks on the United Website, and that the plaintiff had not put forward any evidence showing real confusion. He suggested that the disclaimers and the content on UNTIED.com mean that “you’d have to be somebody who is, you know, cognitively challenged … to believe that they’re actually complaining to the airline” through UNTIED.com.

[47]      The trademarks at issue in this case, and particularly the UNITED Mark, are not inherently distinctive. However, the United Marks have acquired distinctiveness due to their long-running and continuous association with the plaintiff in the marketplace. I am satisfied that the plaintiff’s large-scale marketing and advertising of air transportation services as well as its operation of thousands of daily flights, described in more detail below with respect to goodwill, have created a strong secondary meaning which would tend to cause consumers to associate the UNITED Mark (as well as the UNITED AIRLINES Mark and the Globe Design) with the plaintiff in the appropriate circumstances.

[48]      The length of time that a mark has been used will influence the distinctiveness of the mark (Mattel, Inc. v. 3894207 Canada Inc., 2006 SCC 22, [2006] 1 S.C.R. 722 (Mattel), at paragraph 77). As noted above, the UNITED and UNITED AIRLINES Marks have been used by the plaintiff’s predecessor UAL since 1939 and have been registered since 1990. The Globe Design has been registered since 1998 and used by the plaintiff’s predecessor Continental since 1995.

[49]      The defendant emphasized the disparity between the services offered on the United Website (sale of air transportation) and those offered on UNTIED.com (information and complaint submission). However, competition between goods or services is not a controlling factor in a confusion analysis: “the general class of wares and services, while relevant, is not controlling” (Mattel, at paragraph 51). Nonetheless, it is an important consideration and, in my view, the nature of the services offered by the parties is similar. Both the plaintiff and the defendant provide information to prospective travellers as well as post-flight engagement with United customers. Further, as noted by the plaintiff, it is not required that the services be identical or related as the ordinary consumer may perceive them to be related.

[50]      It is conceivable that a consumer would perceive the provision of a “complaints database” to be related to the service of customer care (perhaps in an attempt to encourage transparency). This is relevant to the consideration of whether a consumer may perceive the services as related. Although the services offered through UNTIED.com are more limited than those offered on the United Website, they are nonetheless parallel in key areas such as the provision of pre-flight information and the reception of post-flight complaints.

[51]      With respect to the nature of the trade, this factor speaks to the channels of trade and the nature and kind of intended customer (Mattel, at paragraphs 86–87).

[52]      It is relevant that the services at issue are being offered through the Internet. The character of the market is therefore identical—in both cases, consumers would reach the websites by either typing a domain name into their browsers or searching for the websites using terms such as, in the case of Ms. Proietti, “united” and “complaints”.

[53]      The final factor, resemblance, weighs heavily in favour of confusion. Resemblance is the similarity between two marks, and it allows for some differences between two marks (Masterpiece Inc. v. Alavida Lifestyles Inc., 2011 SCC 27, [2011] 2 S.C.R. 387, at paragraph 62). The defendant admitted that he wanted to maximize the resemblance between his own marks and those of the plaintiff—he wanted visitors to UNTIED.com to “recognize the similarities to the target of my criticism”.

[54]      The defendant took a substantial majority of the UNITED Mark and changed it slightly by reversing the order of the T and I. The prominently displayed Untied Logo displays font, spacing between letters, number of characters, and letters themselves that are the same as the United Logo (which, of course, contains the UNITED Mark). Cooperstock admitted that he transformed elements of the United Logo when creating the Untied Logo.

[55]      With respect to the Frowning Globe Design, the defendant took the entirety of the Globe Design and covered it with a frown to create the Frowning Globe Design. The defendant admitted that he was aware that the Globe Design was from the United Website when he appropriated it. Prior to 2012, the frown was in the same shade of “United blue” as the background of the design.

[56]      UNTIED.com is clearly designed to evoke the general appearance of the United Website, including the trademarks. In Source Perrier (Société anonyme) v. Fira-Less Marketing Co. Limited, 1983 CanLII 4971 (FC), [1983] 2 F.C. 18, 70 C.P.R. (2d) 61, 1983 CarswellNat 23 (WLNext Can.) (T.D.), Justice Dubé acknowledged that in certain cases a defendant’s use of marks may in fact be designed to cause confusion [at pages 22–23]:

[57]      Similarly, in this case, the defendant’s obvious imitation of the United Marks and the United Website is meant to cause visitors to associate UNTIED.com with the plaintiff. The small details differentiating the marks are less important than the general appearance of the marks and of the websites.

[58]      In addition, it is important to note that in his testimony, the defendant attempted to differentiate the two Globe Design marks by “zooming in” on the image to show that his mark included a red frown. This would not be the approach of the hurried consumer with an imperfect recollection. Further, consumers would not be engaging in a side-by-side comparison of the two marks, particularly if they are unaware that there is any need to be diligent in this regard (i.e., if they are not aware that a “spoof” website exists).

[59]      A plaintiff is not required to show actual confusion under paragraph 20(1)(a) (Veuve Clicquot, at paragraph 6). However, evidence of actual confusion will be very weighty. If actual confusion is established, the standard for establishing that marks are confusingly similar—that is, would the marks likely be confusing—is clearly met.

[60]      I find the evidence of Ms. Proietti in particular to be valuable and credible evidence of confusion. Ms. Proietti was clearly confused as to the source of the website that she visited and the services she sought: although she submitted a complaint on UNTIED.com, she believed that she was on the United Website. She also believed that the resulting e-mail from UNTIED.com originated with the plaintiff.

[61]      This evidence shows that the defendant’s use of the United Marks or confusingly similar marks conveys to the public the false and misleading impression that the services associated with UNTIED.com originate from the same source as the services associated with the plaintiff’s marks.

[62]      However, even if the evidence of actual confusion is disregarded, I find that there was ample evidence adduced to support a finding that there is a likelihood of confusion. The complaints submitted to UNTIED.com show that Canadian consumers submit complaints with requests for action and resolution that would only be within the power of a United customer care employee. The plaintiff introduced a number of these complaints, which had been produced by the defendant as part of his production obligations, into evidence. Several of these examples were of visitors to UNTIED.com who had submitted multiple complaints, with later complaints citing the reference numbers assigned by UNTIED.com and complaining that no action had yet been taken by the plaintiff. In response, the defendant introduced a number of complaints into evidence in an attempt to show that the “tone of the complaints” had not changed over time. By his own admission, these complaints indicated that visitors to UNTIED.com were submitting complaints to the defendant’s website which were addressed to the plaintiff and which requested assistance from the plaintiff. During cross-examination on one such complaint, the defendant himself acknowledged that “clearly this customer is confused”.

[63]      The defendant relied on the complaints to show that visitors to UNTIED.com have always interacted with his website in the same manner. The defendant argued that the redesign of the website and the “parodical” marks displayed on UNTIED.com could not be the source of any alleged confusion, as complaints to UNTIED.com have exhibited the same tone since UNTIED.com was first launched. He adduced evidence of complaints dated as early as 1998 which were addressed to the plaintiff and which requested relief from the plaintiff. The defendant suggested that complaints “intended to go to the Plaintiff” are received through UNTIED.com because UNTIED.com solicits complaints and forwards them to the plaintiff.

[64]      The defendant was therefore attempting to use this evidence as a shield against the plaintiff’s argument of confusion. However, these complaints are also a “sword” in that they are evidence of at least a likelihood of confusion. Although the Court does not rely on these complaints for the truth of their contents, the tone of these complaints points to a likelihood of confusion. This evidence establishes that the marks on UNTIED.com would likely be recognized by the public as an indication of the source of the website.

[65]      Further, the unchanged tone of the complaints does not establish that visitors to UNTIED.com were not confused. If it establishes anything, it is that visitors are and have always been confused by the similarity between the domain names www.untied.com and www.united.com. Further, the fact that the complaints were forwarded to the plaintiff after being submitted to UNTIED.com does not serve to obviate the confusion experienced by visitors to UNTIED.com and, in fact, this only further establishes that visitors would perceive a connection between the plaintiff and UNTIED.com.

[66]      The defendant argued at trial that the liberal use of disclaimers and distinguishing additions to the marks (e.g., the frown on the Frowning Globe Design and the reversed T and I on the Untied Logo, both in red) obviated any danger of confusion. Quite apart from the question of whether the use of disclaimers is a defence to trademark infringement, this was clearly not the case: the evidence of Ms. Proietti and of the complaints submitted to UNTIED.com showed that visitors to UNTIED.com were or were likely to be confused as to the source of the website that they were visiting and the services offered through that website. Further, the pop-up dialogue box disclaimer was flawed in that it could be disabled and it was not always functional—Ms. Proietti indicated that she did not see a pop-up dialogue box when she visited the website. If the “Do not show this message again” box is selected then subsequent visitors to UNTIED.com from the same computer will not see the pop-up dialogue, and this box has been pre-selected at certain points in time.

[67]      The defendant put forward an expert on data extraction and analysis, Mr. Hall, who testified that the percentage of complaints showing non-redacted MileagePlus numbers had remained relatively static since 1998—this was meant to establish that visitors were not confused by the redesign of the UNTIED.com website. I give little weight to the evidence of Mr. Hall. Even if the questions as to the reliability of the data are put aside and Mr. Hall’s conclusions are accepted as accurate, they amount to very little. Mr. Hall’s analysis did not take into account a number of other personal identifiers that were posted on UNTIED.com, such as addresses and telephone numbers. Based on Mr. Hall’s evidence, it is impossible to reach any conclusions with respect to whether people were or were likely to be confused by the redesign of UNTIED.com.

[68]      As noted above, the defendant intended that UNTIED.com would evoke the United Website and the United Trademarks. Although the defendant’s intent is not determinative in an action under subsection 20(1), “[h]istorically, courts have been slow to conclude that a demonstrated piratical intent has failed to achieve its purpose” (Mattel, at paragraph 90). While intent is not determinative in that its absence is not a defence to trademark infringement, its presence can be a relevant factor—in this case, the defendant intended that visitors to his website would identify his symbols and name with the plaintiff. His efforts serve no other useful purpose. The changes that the defendant made to the United Marks were small and were designed to maintain his core purpose: identification of his website with United. In this case, the defendant sailed too close to the wind—and he was put up on the rocks.

[69]      There was no disagreement that the defendant was not authorized to use the plaintiff’s registered marks.

[70]      Based on the analysis above, the defendant’s use of confusingly similar marks in association with pre-flight and post-flight customer service constitutes infringement of the plaintiff’s registered trademarks contrary to paragraph 20(1)(a).

[71]      The plaintiff argues that the defendant’s actions are contrary to paragraphs 7(b) and 7(c) of the Trade-marks Act:

[72]      The statutory and common law causes of action for “passing off” both require three elements: “the existence of goodwill, deception of the public due to a misrepresentation and actual or potential damage to the plaintiff” (Ciba-Geigy Canada Ltd. v. Apotex Inc., 1992 CanLII 33 (SCC), [1992] 3 S.C.R. 120, 1992 CarswellOnt 1007 (WLNext Can.) (Ciba-Geigy), at paragraph 33 [page 132]).

[73]      Goodwill was described in Veuve Clicquot as “the positive association that attracts customers towards its owner’s wares or services rather than those of its competitors” (paragraph 50). In Ciba-Geigy, the Supreme Court indicated to succeed in an action for passing off, a plaintiff must show that its product has acquired a secondary meaning (paragraph 36 [page 133]).

[74]      In Veuve Clicquot, the Supreme Court laid out factors for determining the existence of goodwill as follows [at paragraph 54]:

[75]      Consideration of these general factors indicates that the United Marks have a large and significant amount of goodwill attached to them. Goodwill or reputation may be shown through, among other things, acquired distinctiveness, length of use (the plaintiff has been using the trademarks at issue since 1939 and 1995), sales (United had over $37 billion USD in operating revenue in 2015), advertising and marketing (illustrated by the plaintiff’s advertising campaigns and branding efforts), and intentional copying. These elements were described in more detail above with regard to the factors in the analysis under subsection 6(5) of the Trade-marks Act.

[76]      The plaintiff operates around 200 flights per day in Canada, carrying around 11 000 passengers. Globally, it operates over 4 500 daily flights carrying around 375 000 passengers. It devotes significant resources to its branding strategy and carefully controls the consumer experience of its branded spaces, including the colours used, the spacing between marks (and between letters), the symbols used, the type of font used, and the placement of its trademarks and colours. It has an extensive advertising strategy, deploying advertisements in Canadian airports and in publications that showcase the United Trademarks and the plaintiff’s offerings. For 2015, the plaintiff listed the value of its goodwill as $4.5 billion USD in its Form 10-K annual report, including $593 million USD for tradenames and logos.

[77]      The plaintiff put forward an expert, Mr. Buffo, to provide evidence on the existence of goodwill. I find that this evidence does not contribute a great deal to a finding of the presence of goodwill. I was troubled by the fact that Mr. Buffo acknowledged that it was important to solicit the input of customers, and yet he did not attempt to do this (or to explain his failure to do this) in his Expert Report. He relied on “studies”, but could not recall how those “studies” chose their lists of most admired companies (even though he claimed that they did “detailed analysis”). I also found his responses during cross-examination to be evasive. However, I do give some weight to his acknowledgement that branding and advertising takes on an additional importance in the case of undifferentiated products such as flights or hotel accommodations.

[78]      I am satisfied that there is significant goodwill attached to the plaintiff’s trademarks, and I reject the defendant’s contention that the evidence put forward was insufficient to establish the presence of goodwill.

[79]      In Mattel, the Supreme Court indicated that the misrepresentation aspect of the second requirement is in relation to the source of the goods or services: in the context of that case, “[i]n an action for passing off, it would have been necessary for the appellant to show that the respondent restauranteur intentionally or negligently misled consumers into believing its restaurant services originated with the appellant and that the appellant thereby suffered damage” (paragraph 27). There is no requirement that the misrepresentation be wilful.

[80]      The list of ways in which a defendant may mispresent its goods or services is not closed. A common form of misrepresentation is where a defendant uses an imitation of a symbol, trademark, or get-up associated with a plaintiff; this is the manner of misrepresentation in this case, which has the impact of causing confusion in the public as to the source of the services available through UNTIED.com.

[81]      In Asbjorn Horgard A/S v. Gibbs/Nortac Industries Ltd., 1987 CanLII 5269 (FCA), [1987] 3 F.C. 544 [abridged], (1987), 14 C.P.R. (3d) 314, 1987 CarswellNat 643 (WLNext Can.) (C.A.) (Asbjorn), at paragraph 44 [cited to CarswellNat] [pages 331–333 of C.P.R.], the Federal Court of Appeal indicated that confusion can be assessed by looking to the factors in subsection 6(5) of the Trade-marks Act. This likelihood of confusion must be established as of the time that the defendant commenced directing attention to its wares, services, or business (Asbjorn, at paragraph 40 [page 330 of C.P.R.]).

[82]      The defendant argued that if Ms. Proietti’s testimony is the only evidence of confusion, then there is no confusion. However, the plaintiff is not required to show that a majority of customers are confused. In Canada Post Corp. v. Paxton Developments Inc. (2000), 2000 CanLII 16762 (FC), 198 F.T.R. 72, 9 C.P.R. (4th) 429, 2000 CarswellNat 3003 (WLNext Can.) (T.D.), at paragraph 12, in the context of trademark opposition, Justice Pelletier indicated that “[i]t is sufficient that a substantial number of consumers, more than enough to pass any de minimis threshold but less than a majority, be confused or be likely to be confused”. Further, the evidence of confusion, discussed in more detail above, was not limited to the testimony of Ms. Proietti, although that evidence carried significant weight.

[83]      As parody and satire are not defences to trademark infringement, the addition of the frown to the Frowning Globe Design on UNTIED.com does not avoid trademark infringement or passing off (Source Perrier, at paragraph 20 [page 26]). In Green v. Schwarz (1986) 12 C.P.R. (3d) 84, 1 A.C.W.S. (3d) 401, 1986 CarswellOnt 877 (WLNext Can.), the Ontario High Court of Justice found confusion in a case wherein the defendant was attempting to “spoof” the plaintiff’s trademark [at paragraphs 4–5]:

[84]      As discussed above, a review of the factors in subsection 6(5) of the Trade-marks Act demonstrates that there was confusion and the likelihood of confusion in this case.

[85]      Therefore, I find that the defendant misled visitors to UNTIED.com as to the source of the services available on that website.

[86]      In Ciba-Geigy, the Supreme Court indicated that proof of damages encompasses actual or potential damages (paragraph 33 [page 132]). However, damages cannot simply be presumed; there must be some evidence of “proof of actual damage or the likelihood of damage” (Remo Imports Ltd. v. Jaguar Cars Ltd., 2007 FCA 258, [2008] 2 F.C.R. 132, at paragraph 90). There is no limit on the types of damages that may be considered under this element. Loss of control over a mark, for example, may constitute damage. Further, some cases have suggested that the likelihood of confusion will lead inexorably to a finding of the probability of damage (see, for example, Noshery Ltd. v. Penthouse Motor Inn Ltd. (1969), 61 C.P.R. 207, 1969 CarswellOnt 44 (WLNext Can.) (S.C.), at paragraph 25).

[87]      The plaintiff relied heavily on the link between the likelihood of confusion and the probability of damages. However, the plaintiff also identified the depreciation of goodwill as a harm that it has suffered. It also argued that the barrier UNTIED.com created between the plaintiff and its customers was harmful. In addition, Mr. Buffo indicated that if a customer was confused and mistakenly posted a complaint to UNTIED.com, then this was a lost opportunity for the plaintiff to resolve the complaint and turn an unfavourable experience into a memorable one. Further, damages may occur in the form of “tarnishing” the plaintiff’s brand (discussed further below).

[88]      In my view, the evidence establishes that the plaintiff has suffered damages or is likely to suffer potential damages.

[89]      Therefore, for all of these reasons, I find that the defendant has acted contrary to paragraphs 7(b) and 7(c) of the Trade-marks Act.

[90]      There are four elements to consider in the analysis of the depreciation of goodwill pursuant to section 22 of the Trade-marks Act: the use of a plaintiff’s registered trademark by a defendant in connection with wares or services, the presence of goodwill attached to the trademark, the plaintiff’s trademark was used in such a way as to have a likely effect on that goodwill (i.e., linkage), and the likely impact would be to depreciate the value of the goodwill (i.e., damage) (Veuve Clicquot, at paragraph 46).

[91]      As discussed in detail above, the defendant has made use of the plaintiff’s registered trademarks on UNTIED.com.

[92]      As discussed in detail above, there is goodwill in the United Marks.

[93]      The third requirement, linkage, is assessed from the perspective of a somewhat-hurried consumer; for example, in the case of Veuve Clicquot, “[i]f the somewhat-hurried consumer does not associate what is displayed in the respondents’ stores with the mark of the venerable champagne maker, there can be no impact—positive or negative—on the goodwill attached to VEUVE CLICQUOT” (paragraph 56). This is not a speculative exercise and evidence must be produced to show that the trademarks in question were used in such a way as to have an impact on goodwill.

[94]      Confusion is not a required element of section 22. However, in my view, the evidence of confusion put forward in this case establishes that customers would be likely to “associate” the marks on the United Website and the marks on UNTIED.com. As discussed above, the evidence of Ms. Proietti was that she associated the marks on UNTIED.com with United—in fact, she believed that she was on the United Website when she was actually on UNTIED.com.

[95]      In Future Shop Ltd. v A. & B. Sound Ltd. (1994), 1994 CanLII 1068 (BC SC), 93 B.C.L.R. (2d) 40, 55 C.P.R. (3d) 182, 1994 CarswellBC 267 (WLNext Can.), the British Columbia Supreme Court stated [at paragraph 12]:

[96]      It is clear that the defendant intended to stress the similarities between the United Marks and his own. In his testimony, he indicated that he “transformed elements of United’s logo and I made changes to it … I would say that my purpose was to identify the target of my criticism as that of United”. The defendant therefore appropriated the goodwill associated with the United Marks.

[97]      In my view, the somewhat-hurried consumer would be likely to associate the marks displayed on the defendant’s website with the plaintiff’s registered trademarks.

[98]      The final requirement, likelihood of depreciation, was described in Veuve Clicquot [at paragraphs 63 and 67] thus:

[99]      The defendant’s position at trial was that any depreciation of goodwill caused by UNTIED.com was not attached to the attractive force of the United Marks, but rather to the plaintiff’s business reputation. He argued that it was “ludicrous” to suggest that the plaintiff has experienced depreciation of goodwill due to his actions, and argued that the evidence of goodwill adduced did not establish that there was goodwill associated with the plaintiff’s logo, its name, or its image.

[100]   In my view, the plaintiff has established that there is a likelihood of depreciation of goodwill. The defendant reproduces and disparages the plaintiff’s registered trademarks on UNTIED.com, as shown by the “frown” on the Globe Design (and the “angry eyes” on the Globe Design on the beta website). Further, the crudeness of UNTIED.com is likely to depreciate the goodwill of United’s marks. In Thoi Bao Inc. v. 1913075 Ontario Limited (Vo Media), 2016 FC 1339, 2016 CarswellNat 10491, at paragraph 38, Justice McDonald found, similarly, that “Mr. Vo used the THOI BAO’s trade-mark for the name of a website of inferior quality, which projects an unprofessional character which is therefore likely to depreciate the value of the goodwill attached to TB Inc.’s trade-mark.” The unprofessional nature of the defendant’s website similarly tarnishes the goodwill attached to United’s trademarks.

[101]   Further, the defendant’s use of marks confusingly similar to the United Marks decreases the distinctiveness of the United Marks. The similarities between the United Marks and the Untied Marks is likely to confuse some members of the public and may discourage others from continuing their search for the plaintiff’s customer service website due to anger, frustration, or the mistaken belief that the plaintiff does not have a “complaints” page.

[102]   Therefore, I find that the defendant has intentionally attempted to attract the plaintiff’s online consumers to his own website for notoriety. In doing so, he has depreciated the value of goodwill attached to the United Trademarks contrary to section 22 of the Trade-marks Act.

[103]   In a copyright infringement claim, the plaintiff must establish that its copyrighted work is original, that the defendant has copied from that work, and that a substantial portion of the work has been reproduced. The first of these elements have clearly been met in this case: the defendant admitted that the development of a website design would require skill and judgment, and the United Website is therefore “original” within the meaning of the Copyright Act. Similarly, it would have required skill and judgment to create the Globe Design and the United Logo. With respect to the second element, the defendant admitted that he knew the Globe Design originated from the United Website and that the design of UNTIED.com was intended to humorously “mimic” that of the United Website. There would be no other purpose for the use of similar colours, fonts, layout, and other elements of the United Website on UNTIED.com.

[104]   Finally, in order to constitute copyright infringement, the infringer must have produced or reproduced a “substantial part” of the copyrighted material. This phrase is not defined in the Copyright Act, but in Michelin the Court emphasized that this is a question of quality rather than simply one of quantity (paragraph 54). In Warman v. Fournier, 2012 FC 803, 104 C.P.R. (4th) 21, Justice Rennie stated [at paragraph 23]:

[105]   In this case, it is clear that substantial copying has taken place. The defendant has reproduced the entirety of the United Logo and the Globe Design, with some small additions or changes, and he also admits that the overall layout of the two websites is similar.

[106]   In CCH Canadian Ltd. v. Law Society of Upper Canada, 2004 SCC 13, [2004] 1 S.C.R. 339 (CCH), the Supreme Court of Canada laid out a two-step test for determining whether use of copyrighted material comes within the fair dealing exception: firstly, the defendant must show that the dealing is for an allowable purpose (limited, at the time, to research or private study), and, secondly, the defendant must show that the dealing is fair.

[107]   More recently, in Society of Composers, Authors and Music Publishers of Canada v. Bell Canada, 2012 SCC 36, [2012] 2 S.C.R. 326 (Socan), the Court affirmed that the provision for fair dealing should not be interpreted restrictively, and stated that “CCH confirmed that users’ rights are an essential part of furthering the public interest objectives of the Copyright Act” (paragraph 11).

[108]   The Supreme Court noted that the American approach and American jurisprudence cannot automatically be imported into the Canadian context given the differences between “fair dealing” in Canada and “fair use” in the United States, because “[u]nlike the American approach of proceeding straight to the fairness assessment, we do not engage in the fairness analysis in Canada until we are satisfied that the dealing is for one of the allowable purposes enumerated in the Copyright Act” (Socan, at paragraph 26).

[109]   Parody is now an allowable purpose under section 29 of the Copyright Act, which states:

[110]   However, the legislation is silent as to the content, meaning, or scope of “parody”. Therefore, the words of the legislation must be “read in their entire context and in their grammatical and ordinary sense harmoniously with the scheme of the Act, the object of the Act, and the intention of Parliament” (Elmer Driedger, Construction of Statutes, 2nd ed. (Toronto: Butterworths, 1983), at page 87, cited in Rizzo & Rizzo Shoes Ltd. (Re), 1998 CanLII 837 (SCC), [1998] 1 S.C.R. 27, at paragraph 21).

[111]   In CCH, the Court commented on the purpose of the fair dealing provisions within the Copyright Act, emphasizing the importance of balance between the rights of creators or authors and those of users [at paragraph 48]:

[112]   The Concise Canadian Oxford Dictionary defines “parody” thus:

[113]   In the Canadian context, parody was not an exception to copyright infringement prior to the introduction of the parody exception in section 29. Plaintiffs who attempted to argue that parody could be included within the realm of “criticism” were unsuccessful—for example, in Michelin, Justice Teitelbaum rejected the notion that criticism was synonymous with parody.

[114]   The Quebec Court of Appeal commented on the meaning of parody in Productions Avanti Ciné-Vidéo Inc. v. Favreau, [1999] R.J.Q. 1939, (1999), 1999 CanLII 13258 (QC CA), 177 D.L.R. (4th) 568, 1 C.P.R. (4th) 129 (Favreau cited to D.L.R.). Justice Rothman, in concurring reasons, described parody thus (at page 575):

[115]   In Favreau, parody was contrasted with imitation of a work that is done simply to capitalize on the success of the source work or to gain commercial benefit, as was the case with the pornographic La Petite Vite capitalizing on the success of La Petite Vie.

[116]   A number of jurisdictions preceded Canada in recognizing a parody exception to copyright infringement. In the seminal case of Campbell v. Acuff-Rose Music, Inc., 510 U.S. 569 (1994) (Campbell), the Supreme Court of the United States made a number of useful comments on the meaning of parody. However, this decision should be used cautiously considering the differences between fair use in the United States and fair dealing in Canada. The Supreme Court of the United States observed [at page 579]:

[117]   In Deckmyn v. Vandersteen (2014), Case C-201/13 (Court of Justice of the EU) (Deckmyn), the Court of Justice of the European Union considered the scope of a parody exception to copyright infringement in the EU Copyright Directive and in Belgian law. The Court of Justice of the European Union considered whether a parody must satisfy characteristics such as displaying originality, displaying its character in such a way that the parody could not reasonably be attributed to the author of the source work, having a purpose of humour or mockery, or mentioning the source of the work.

[118]   Since the Copyright Directive did not provide a definition for “parody”, the Court of Justice of the European Union concluded that it should look to the meaning of the term in everyday language, the essential characteristics of which are “first, to evoke an existing work while being noticeably different from it, and, secondly, to constitute an expression of humour or mockery” (Deckmyn, at paragraph 20). The Court of Justice of the European Union found that the everyday use of “parody” as well as the language of the Belgian legislation and the EU Copyright Directive did not indicate that parody should be subject to the additional requirements described above.

[119]   I find that the definition of parody used by the European Court of Justice is consistent with the ordinary meaning of the term, the purpose and scheme of the fair dealing provisions in the Copyright Act, and the intention of Parliament. Parody should be understood as having two basic elements: the evocation of an existing work while exhibiting noticeable differences and the expression of mockery or humour. I would also note that the fair dealing exception for the purpose of parody in section 29 of the Copyright Act does not require a user to identify the source of the work being parodied. In addition, in my view, parody does not require that the expression of mockery or humour to be directed at the exact thing being parodied. It is possible, for example, for a parody to evoke a work such as a logo while expressing mockery of the source company, or to evoke a well-known song while expressing mockery of another entity entirely.

[120]   In my view, UNTIED.com falls within the definition of parody described above: it evokes existing works (the United Website, the United Logo, and the Globe Design) while showing some differences (such as content and disclaimers), and it expresses mockery (and criticism) of the plaintiff. Therefore, the first stage of the CCH test has been met in this case.

[121]   In CCH, the Supreme Court approved six factors that can be used as an analytical framework in determining whether a dealing is “fair” under section 29: “(1) the purpose of the dealing; (2) the character of the dealing; (3) the amount of the dealing; (4) alternatives to the dealing; (5) the nature of the work; and (6) the effect of the dealing on the work” (paragraph 53). Fairness is a question of fact that depends on the context of each case (Socan, at paragraph 32).

[122]   In CCH, the Supreme Court indicated that the allowable purposes should not be restrictively interpreted so as to unduly limit the rights of users; however, “courts should attempt to make an objective assessment of the user/defendant’s real purpose or motive in using the copyrighted work” (paragraph 54). This should include considerations of whether there is some sort of “ulterior motive” behind the dealing (Alberta (Education) v. Canadian Copyright Licensing Agency (Access Copyright), 2012 SCC 37, [2012] 2 S.C.R. 345, at paragraph 23).

[123]   I would note that it is questionable whether the parody exception may successfully be invoked when there is confusion. Parody depends on the recipient or viewer recognizing that the work in question is a spoof—therefore, it will be difficult to establish that the true purpose of a given work is parody when it is confusingly similar to the original work.

[124]   As the defendant pointed out during the trial, UNTIED.com has long claimed to be a “parody” website. However, the defendant did not satisfy the Court that there was ever any intent for humour—rather, the defendant’s intent was to embarrass and punish United for its perceived wrongdoings. As discussed above, parody must include some element of humour or mockery—if extended too far, what may be designed in jest as parody may simply become defamatory.

[125]   Therefore, I find that the defendant’s real purpose or motive in appropriating the copyrighted works was to defame or punish the plaintiff, not to engage in parody.

[126]   This factor requires courts to consider “how the works were dealt with” including whether the material was widely distributed or used for a specific purpose, if the copy was destroyed following use, and if there are any specific practices or customs in the relevant industry (CCH, at paragraph 55).

[127]   In this case, the works were published online. They were made available to any person with Internet access and were likely widely distributed (although there was no evidence adduced as to website traffic).

[128]   In CCH, the Supreme Court stated that “[b]oth the amount of the dealing and importance of the work allegedly infringed should be considered in assessing fairness” (paragraph 56). As fair dealing is a right of the user, this should “be assessed based on the individual use, not the amount of the dealing in the aggregate” (Socan, at paragraph 41).

[129]   The amount of dealing is substantial. The defendant has copied the entirety of the home page of the plaintiff’s website (as it then was) including colours, layout, some functionality/movement, and logos. The work is also extremely important – Mr. Wilson indicated that the consumer’s interaction with United’s digital platforms is crucial, stating:

[130]   This factor therefore weighs heavily in favour of a finding of unfairness.

[131]   In CCH, the Supreme Court indicated that alternatives to the dealing such as the potential use of non-copyrighted equivalents to the work ought to be considered. The Supreme Court affirmed that alternatives should be understood with reference to the purpose of the dealing, stating [at paragraph 57]:

[132]   When considering parody, available alternatives to the dealing cannot be weighed too heavily. This is because although alternatives may be available, they may not be as effective in meeting the goals of parody (i.e., mocking or criticizing in a humorous manner). In this case, the appropriate question would seem to be this: would the defendant’s use of alternative logos and website design be as effective in mocking and criticizing the plaintiff? In fact, the defendant acknowledged that there were alternatives to the dealing, but argued that his criticism would be less humorous and less effective if he made use of such alternatives.

[133]   However, in my view, alternatives to the current design of UNTIED.com would be effective in meeting the goals of the website, if the overall purpose of the website is to be properly understood as collating complaints about the plaintiff, offering passengers a resource for understanding their rights, and pressuring the plaintiff to provide more effective customer service. It is unclear why substantial copying of the United Website or the other copyrighted works was necessary in order to meet the parodic goal of humorously criticizing the plaintiff; as discussed above, parody requires humour, whereas the defendant’s website was simply mean-spirited. The minimal use of certain parodic elements in the past (i.e., “fly the unfriendly skies” and the wordplay between “united” and “untied”) present an example of an alternative to the current dealing. Indeed, if the defendant truly wished the best outcome for the plaintiff’s passengers, it is unclear why he would run any risk of confusing passengers.

[134]   Prior to the redesign of the website, UNTIED.com was able to fulfill its purpose without substantial copying of the United Website. Therefore, I find that this factor weighs against a finding of fairness.

[135]   In CCH, the Supreme Court indicated that the nature of the work should be considered, giving the examples of published, unpublished, and confidential works. This factor “examines whether the work is one which should be widely disseminated” (Socan, at paragraph 47).

[136]   The United Website was published online and available openly to the public, as was UNTIED.com.

[137]   The Supreme Court in CCH stated that courts must consider the effect of the dealing, such as competition with the original in the market.

[138]   In this case, it is not the effect on the market that ought to be considered, but rather the confusion caused by the similarity between UNTIED.com and the United Website. As such, it may be useful to consider the comments of the Supreme Court of the United States in Campbell [at pages 591–592]:

[139]   By analogy, criticism under section 29.1 of the Copyright Act might always aim to harm the market for or public opinion of the original work; however, it is nonetheless protected under the Copyright Act. The defendant argued that it was not the “parodic elements” of his website that were harmful to United, but rather the criticism contained on the website.

[140]   In my view, it is the substantial copying of the plaintiff’s copyrighted material that is having a harmful impact, not the criticism contained on UNTIED.com. Negative commentary regarding the plaintiff abounds on the Internet. The plaintiff is not so much concerned with the informational aspect of UNTIED.com (which may lead customers to purchase tickets with other airlines) as it is with the potential that customers will believe they are interacting with the plaintiff when they are actually interacting with UNTIED.com (which may, in turn, cause customers to believe that the plaintiff is unprofessional or that it does not respond to complaints).

[141]   Parody is not simply a defence to copyright infringement—it is also an aspect of free speech. However, like all free speech, it is not unrestricted. The defendant’s website meets the first step of the CCH test, as it is for the allowable purpose of parody, but it does not meet the second step of the test. The questionable purpose of the dealing, amount of the dealing, and effect of the dealing all weigh in favour of the conclusion that this dealing is not fair.

[142]   The defendant invoked the defence of estoppel or acquiescence. He claimed that the plaintiff knew about the defendant’s alleged infringement and delayed from taking steps “year after year after year” and that this led the defendant to believe that the plaintiff would not enforce its rights against him. He further claimed that he had “taken steps and acted to [his] detriment” in relying on that belief. In Canadian Memorial Services v. Personal Alternative Funeral Services Ltd., (2000), 2000 CanLII 14849 (FC), 182 F.T.R. 28, 4 C.P.R. (4th) 440, [2000] F.C.J. No. 140 (QL) (T.D.) (Canadian Memorial Services), Justice Pelletier reviewed the jurisprudence on estoppel in trademark cases and indicated that mere delay would not support estoppel. Justice Pelletier stated that “[a]s in all cases where there is said to be a failure to enforce a right, there must be a clear knowledge of the right” (paragraph 55). In that case, Justice Pelletier found that the plaintiff had knowledge of the alleged infringement by the defendant and, instead of asserting its rights, it actually encouraged the defendant’s use of the marks. The delay of four years in that case was not extraordinary on its face, but during that time period the defendants had made significant investments in the name and the mark. Therefore, Justice Pelletier concluded that the defence of acquiescence was established and it would be inequitable to allow the plaintiff to now assert its rights against the defendants to their detriment.

[143]   In Remo Imports Ltd. v. Jaguar Cars Ltd., 2005 FC 870, 2005 CarswellNat 7479 (WLNext Can.) (Remo Imports F.C.), Justice Shore stated that the defence of laches by acquiescence requires a defendant to establish:

[144]   The passage of time alone is not sufficient for the denial of a remedy (Remo Imports F.C., at paragraph 53).

[145]   In my view, the defendant has not made out the defence of estoppel or acquiescence. As noted by the plaintiff, passage of time alone does not justify a remedy, and this is all that the defendant has put forward to ground his claim. Further, the delay is not a delay of some fifteen years as claimed by the defendant (since UNTIED.com launched in 1997), as the trademark and copyright infringement at issue in this case commenced with the redesigns of UNTIED.com in 2011 and 2012; therefore, the delay is of less than two years in pursuing litigation, and in the interim the plaintiff acted to pursue a less litigious solution by contacting the defendant and making its intellectual property rights known. Prior to the redesign of UNTIED.com, the design of the defendant’s website was sufficiently distinct from the United Website, such that visitors to UNTIED.com who were searching for the United Website could easily recognize they were in the wrong location and “self-correct”. Unlike the case of Canadian Memorial Services cited by the defendant, the plaintiff did not act in any manner that would “encourage” the defendant to continue his breach.

[146]   Further, in my view, laches is inapplicable because a statutory limitation applies in this case (Remo Imports F.C., at paragraph 51).

[147]   The defendant was self-represented in this trial. Although he ably presented his position, this caused something of a procedural difficulty in the examination and re-examination of his primary witness: himself. The defendant creatively addressed this in his examination-in-chief by providing a list of questions to the Court and to opposing counsel to serve as something of a guide for his testimony. However, when it came time for re-examination, the defendant clearly wanted to “cooper up” his case rather than to clarify it. Re-examination is predicated on the fact that the witness cannot speak to counsel once they are under cross-examination and until they are released from the witness box. A self-represented litigant would not face that limitation in re-examining himself or herself.

[148]   In this case, given the way in which the litigation has been conducted including pre-trial, it was appropriate to limit the defendant. The defendant did not seek to clarify his evidence so much as to rebut and defend his evidence—this is inappropriate re-examination.

[149]   For these reasons, I find that the defendant has infringed the plaintiff’s registered trademarks and copyright.

[150]   The plaintiff is entitled to an injunction restraining the defendant’s use of the United Marks and the copyrighted works. The Court retains jurisdiction over this matter to provide effective relief against the defendant. The defendant may retain the use of the domain name www.untied.com—however, this must not be in association with the same services as provided by the plaintiff.

[151]   The parties shall have 45 days from the release of this judgment to provide written submissions to the Court as to the nature and scope of the injunction to be issued. Each submission shall be no more than 20 pages in length.

[152]   The parties are encouraged to settle the issue of costs directly. If the parties cannot settle the issue of costs, they shall have 45 days from the release of this judgment to provide written submissions to the Court. Each submission shall be no more than five pages in length.