Monitoring - Between 08:59 UTC and 9:24 UTC on 2024-10-23 we have observed increased error rate on app deployments, similar to problem that happened on 2024-10-24.
After investigation we found an condition in one of cells in EU region which was causing deployments to fail.
We applied change to migrate new deployments off the impacted EU cell which mitigated impact.
We are keeping this incident in monitoring state and will resolve it once underlying issue is resolved and deployments are resumed to the affected cell.
From perspective of App developers this means that deployments of apps (new apps and updates to existing ones) will work correctly but may introduce minor performance degradation due to function being invoked from nearest EU cell when customer is located in the affected cell. Because of this we will post an update advising to re-deploy affected apps once this incident is resolved.
Oct 23, 2024 - 09:53 UTC
Resolved -
Deployments of Forge apps in all EU cells are confirmed to be proceeding normally. We are now setting this issue as resolved.
Timeline 2024-10-22 08:58 UTC: deployments in one EU cell began to fail intermittently 2024-10-22 09:48 UTC: we moved deployments off the impacted cell, which resolved the issue 2024-10-23 00:25 UTC: all EU cells are confirmed to be operating normally
If you deployed apps between 2024-10-22 08:55 UTC to 2024-10-23 00:25 UTC and require them to deploy to the eu-west-1 region, we recommend deploying those apps again.
Oct 23, 03:31 UTC
Monitoring -
Between 08:55 UTC and 9:50 UTC on 2024-10-22 we have observed increased error rate on app deployments.
After investigation we found an condition in one of cells in EU region which was causing deployments to fail.
We applied change to migrate new deployments off the impacted EU cell which mitigated impact - no new errors were since 9:50 UTC.
We are keeping this incident in monitoring state and will resolve it once underlying issue is resolved and deployments are resumed to the affected cell.
From perspective of App developers this means that deployments of apps (new apps and updates to existing ones) will work correctly but may introduce minor performance degradation due to function being invoked from nearest EU cell when customer is located in the affected cell. Because of this we will post an update advising to re-deploy affected apps once this incident is resolved.
Oct 22, 11:20 UTC
Resolved -
This issue is now fixed.
Oct 22, 15:35 UTC
Identified -
We have observed that the Marketplace Search Words API is not showing latest data. We have identified the issue and are working towards fixing it. The next update will be provided as soon as we have more information.
Oct 18, 13:54 UTC
Resolved -
We discovered an issue in our upstream service that affected discount data, resulting in missing values for the partnerDiscountAmount field in the transactions API for approximately 30,000 transactions (specifically refund transactions) across multiple partners. This issue has now been resolved, and partners will have access to accurate partnerDiscountAmount information for all relevant transactions.
Oct 22, 09:55 UTC
Resolved -
This incident has been resolved
Oct 13, 06:07 UTC
Monitoring -
Issue in third party service has been mitigated, we will continue to monitor
Oct 13, 05:48 UTC
Identified -
Few reporting API calls are failing due to an issue in third party service. We are closely working with them and will share more updates in an hour
Oct 13, 05:21 UTC