Joseph Dolphin (जोसेफ डॉल्फिन)

Joseph Dolphin (जोसेफ डॉल्फिन)

Bengaluru, Karnataka, India
12K followers 500+ connections

About

As an industry practitioner and leader, with a Ph.D. in Machine Intelligence and an MBA…

Articles by Joseph

Contributions

Activity

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Experience

  • EDG Cornerstone Strategies Private Limited Graphic
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    Bengaluru, Karnataka, India

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    India

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    New Delhi, Delhi, India

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    New Delhi, Delhi, India

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    Bengaluru, Karnataka, India

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    Bengaluru Area, India

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    Bangalore

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    Bengaluru Area, India

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    India/UK

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    Mumbai Area, India

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    India/ UAE

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    India/ Singapore

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Education

  • Faculty of Management Studies - University of Delhi Graphic
  • General Secretary- SPICMACAY (Society for the Promotion of Indian Classical Music & Culture Among Youth) | India coordinator of 'Friends of Eco-Philosophy" founded by Dr. Henryk Skolimowski, professor emeritus at the University of Michigan | University Co-ordinator for 'Jana Natya Manch' (People's Theatre Front; Janam for short) -organization associated with Late Safdar Hashmi (playwright, actor, director, lyricist, and theorist) | Editor of Democrat- University Magazine |

Licenses & Certifications

  • Business & IT Asset Modelling (OBASHI) Graphic

    Business & IT Asset Modelling (OBASHI)

    APMG-International

    Issued
  • Certified Scrum Master Graphic

    Certified Scrum Master

    Scrum Alliance

    Issued
  • Enterprise IT Governance & Management (COBIT5) Graphic

    Enterprise IT Governance & Management (COBIT5)

    APMG-International

    Issued
  • Managing Transformational Change (CHAMPS2) Graphic

    Managing Transformational Change (CHAMPS2)

    APMG-International

    Issued
  • Qualified Innovation Practitioner Graphic

    Qualified Innovation Practitioner

    QAI

    Issued
  • Qualified Lean Six Sigma Green Belt Graphic

    Qualified Lean Six Sigma Green Belt

    QAI

    Issued
  • Systems Integration Solutions Architect (SISA) Graphic

    Systems Integration Solutions Architect (SISA)

    Accenture

    Issued
  • Digital Production Technologies Graphic

    Digital Production Technologies

    BBC

    Issued
  • mySAP Supply Chain Management- Order Fulfillment Graphic

    mySAP Supply Chain Management- Order Fulfillment

    SAP

    Issued
  • CPIM Basics of Supply Chain Management (BSCM) Graphic

    CPIM Basics of Supply Chain Management (BSCM)

    APICS

    Issued Expires
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Publications

  • Digital program preparedness checklist

    http://www.thedigitaltransformationpeople.com

    Project preparedness is critical activity towards effective change management, in digital programs that have an enterprise-wide impact.

    See publication
  • Digital: Restructuring Technology Costs

    http://www.thedigitaltransformationpeople.com

    Organizations structured or in the process of re-structuring their departments into business units, and gearing up for digital, mandate each business unit to return a profit or minimize losses on a quarterly basis and report these results to their board.

    See publication
  • Digital Dynamics: Foundation of Digital Transformation

    http://www.thedigitaltransformationpeople.com/

    Digital dynamics is a critical due diligence before an organization embarks on Digital Transformation. The digital dynamics model helps understand how your business works, the assets that make it work, the inter-dependencies and inter-linkages between these assets.

    See publication
  • Digital Transformation: Begin with People Transformation

    http://www.thedigitaltransformationpeople.com/

    People Transformation is essential and bedrock for managing and driving business transformation, and preparing for Digital Transformation.

    See publication
  • Digital transformation: Management of value

    http://www.thedigitaltransformationpeople.com/

    How value is created and delivered thru Digital Transformation Coverage: CRM, Content Management, E-Commerce, Community; and Digital Transformation Capabilities: Social, Mobility, Analytics, Internet of Things;

    See publication
  • Managing Digital Initiatives: Case of ECM

    http://www.thedigitaltransformationpeople.com

    A quick guide to Quality Assurance leads, Solution Architects or Project Managers on how they should solution-to-deliver, to ensure quality in Enterprise Content Management projects.

    See publication
  • 12 'monkeys' in the CRM evolution chart

    publishresearch.com (January 2014)

    It is an advisory how your CRM program can ‘stand upright’ without falling short on any of the 12 ‘monkeys’ in the CRM evolution chart.

  • Call Centre - Cost Centre to Epicentre

    International Journal of Research in Information Technology (ISSN: 2001-5569) (November, 2013 Edition)

    'This paper presents a profound shift on how organizations should setup and run a Call Centre. To think beyond cost- to- serve metric and position the Call Centre as a central element within the CRM Program.

  • Is C silent in your CRM

    Asian Academic Research Journal (ISSN: 2319-2801) (December, 2013 Edition)

    'The paper presents 9 recommendations to ensure the foundation of your CRM program is at C-Level (C as in Customer).

  • The 'LEAN' towers of CRM

    International Journal of Advanced Research in Business, Management and Accounting (ISSN: 2320-9127) (October 2013 Edition)

    'LEAN' framework that can help organizations and consultants to audit and assess the CRM Program. This paper describes the framework and outlines each of the four ‘Towers’ your CRM Program can ‘LEAN’ on.

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Honors & Awards

  • Contributing Author

    www.thedigitaltransformationpeople.com

    http://www.thedigitaltransformationpeople.com/authors/joseph-dolphin

  • Guinness World Record

    The Guinness Book of World Records

    I and close to 5000 colleagues put together the Single Largest Bollywood Dance Performance by any organization across the globe, at Bangalore, India. This feat took us to The Guinness Book of World Records!
    http://www.guinnessworldrecords.com/world-records/412401-largest-bollywood-dance-lesson

  • Best in the Consulting Industry-2015

    CONSULTANTS REVIEW magazine

    As Managing Partner, DOT1 Solutions Private Limited, was felicitated among the Best in the Consulting Industry for year 2015, by CONSULTANTS REVIEW magazine.

    http://www.consultantsreview.com/digital-magazines/consultant-of-the-year-2015/index.html#page=16

  • Award for Excellence in Value Creation

    Accenture Celebrates Excellence Awards FY09- Outperform

    Awarded for consistently delivering high performance in the Individual Category.

Organizations

  • EDG Global Business Services: AI Voice Assistant (AIVA) and Augmented Reality Smart Glasses (ARSG)

    https://www.linkedin.com/groups/4184462

    EDG Global Business Services, the Implementation engine of EDG Cornerstone invites individuals, businesses, and academia to the 'AIVA and ARSG' group, to share, collectively learn, and grow. Members discuss topics ranging from Customer Engagement and Use Cases of AI Voice Assistants and AI Wearable Smart Glasses. Customer attitude or resistance to AIVA/ARSG. Customer technology anxiety. Customers perceived complexity. Physical and Health Risks of ARSG. Perceived Fashionability and Wearable…

    EDG Global Business Services, the Implementation engine of EDG Cornerstone invites individuals, businesses, and academia to the 'AIVA and ARSG' group, to share, collectively learn, and grow. Members discuss topics ranging from Customer Engagement and Use Cases of AI Voice Assistants and AI Wearable Smart Glasses. Customer attitude or resistance to AIVA/ARSG. Customer technology anxiety. Customers perceived complexity. Physical and Health Risks of ARSG. Perceived Fashionability and Wearable Comfort of ARSG. AIVA/ARSG driving brand interactions, enabling brand, product, or service knowledge. Driving Innovation and Well-Being.

  • EDG Global Institute: Artificial Intelligence Customer Engagement

    https://www.linkedin.com/groups/3325575

    EDG Global Institute, the People Transformation engine of EDG Cornerstone invites individuals, businesses, and academia to this 'AI Customer Engagement' public group, to share, collectively learn and grow. The topics range from AI-driven Customer Learning (how customers learn and build knowledge about your brand, product, or service), AI-enabled Customer Knowledge Sharing (how customers share their feedback with other customers), AI-enabled Customer Resource Integration (how customers can…

    EDG Global Institute, the People Transformation engine of EDG Cornerstone invites individuals, businesses, and academia to this 'AI Customer Engagement' public group, to share, collectively learn and grow. The topics range from AI-driven Customer Learning (how customers learn and build knowledge about your brand, product, or service), AI-enabled Customer Knowledge Sharing (how customers share their feedback with other customers), AI-enabled Customer Resource Integration (how customers can access information with ease and making decisions to invest to their time and money). AI-driven Customer Co-Creation. AI-enabled growth in individual/interpersonal customer's brand/product/service knowledge. AI-driven 4Cs - CRM, Content, Community, and Commerce) - fundamental implementation strategies in engaging the ever-evolving digital consumer and driving revenue across the digital ecosystem.

  • myxtra.world ~ Jump the Learning S-Curve

    https://www.linkedin.com/groups/7021310

    We are an Experience Transformation engine, creating knowledge through the process of learning. A recursive cycle of experience, discussion, feedback, and application in a real-life context.

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