One composable platform at the heart of yourcomplex order workflows
One composable platform at the heart of your complex orderworkflowsManage your orders across all sales channels at scale, on a platform designed to drive efficiency and profitability
Powering headless commerce for leading brands
Experience you can count on
Distributed order management
Simplify end-to-end order management by viewing, managing, and tracking orders across all channels on a single platform
Check and manage the statuses of orders across all channels
Manage bulk orders by either splitting them into multiple shipments from different locations or bundling multiple orders into a single shipment to reduce shipping costs
Generate all order labels and customized invoices on the platform
Create shipping manifests on the platform for easy verification of each shipment
Get real-time updates on order statuses across locations, unprocessed orders, store cancellations, and expected fulfillment timelines
Track and meet all order SLAs with priority-wise sorting. Get notified about orders that are about to or have already breached their SLAs
Give your customers regular updates about order status through SMS, email, Whatsapp, etc.
Raise service request tickets and view escalations on the platform. Support teams are available 24x7 to help with order queries
Order fulfillment and returns
Give customers the convenience of multiple fulfillment options and hassle-free returns
Ship orders from anywhere
Fulfill orders from the nearest integrated location to ensure quicker deliveries
BOPIS pickup
Give your customers the convenience of collecting their orders from their nearest store
Curbside pickup
Allow customers to easily collect orders from a designated pickup location
Faster shipping workflows
Handle daily shipping management tasks like printing manifests, shipping invoices, and labels right from the platform
Easy returns
Set custom rules for processing returns and initiate instant refunds
Order orchestration
Ensure optimal and cost-effective order routing with intelligent automation and tailor the fulfillment process to your needs
Promise engine
Give your customers accurate delivery timelines based on their delivery location
Smart order routing logic
Ensure the quickest, most cost-effective order fulfillment with our smart order routing algorithm based on parameters like distance, inventory availability & depth, pricing, shipping cost, store processing efficiency, location type, or location tag
Customizable order allocation rules
Set your own allocation rules to sort and prioritize the most optimal fulfillment center by selecting from the given parameters
Automated order hopping
Reduce cancellations due to stockouts, non-sellable or damaged inventory, through automated order reassignment to the next suitable fulfillment location
Assign custom order tags
Create customized order orchestration workflows by assigning tags for made-to-order products, gift-wrapping requests, high-priority orders, special delivery requests, etc
Tag orders for delivery
Add order tags like same-day deliveries, standard delivery, or express delivery
Automated delivery partner assignment
Auto assign delivery partners for pickup and last-mile delivery of all orders based on cost, priority deliveries, same-day deliveries, region, and product category
Priority orders
High-priority orders automatically move up the queue for faster fulfillment
Back-orders and pre-orders
Accept orders in advance for upcoming or made-to-order products and schedule fulfillment upon inventory arrival
Assign safety thresholds
Set buffer stock limits that stop order allocation to stores when inventory is low, reducing cancellations
Move older inventory faster
Ship the oldest products first to avoid outdated inventory and loss of product value
Why you should integrate with us
Experience the Fynd advantage
Enhanced efficiency and reduced costs
Manage and monitor orders from multiple channels on one dashboard
Handle multiple order types effortlessly
Easily integrate with existing services like CRM and loyalty programs
Decrease store cancellations
Optimize logistics costs
Reduce TAT and avoid penalties on third-party platforms
Bundle orders to consolidate shipping and save time and costs
Automate complex processes and decision-making
Intelligent order allocation for faster fulfillment
Automatically reassign orders in case of inventory shortages
Facilitate seamless collaboration among teams
Automate assignment of last-mile delivery partner
Simplify returns processing with set business rules governing returns and cancellations
Automated refunds
Seamlessly plug into systems you trust
Order management for everyone
Creating efficiency across organizations
Speak to an expert
Find out how our solutions can drive your business growth
