Frequently Asked Questions | FAQs

What is the minimum deposit for a live account with JFD?

The minimum deposit is either 500 EUR (account in euro), 500 CHF (account in Swiss francs), 500 GBP (account in pound sterling), or 500 USD (account in US dollars). You can also make your initial payment into an account operated in euro in USD, for example. However, please note that you need the equivalent of 500 EUR in USD to be able to utilise the live account.

Does JFD offer different accounts for different investment volumes?

No. There is only one market and only one spread. Each trader is given the same market access with JFD. We believe that this is the most transparent option and that each trader deserves to get the best market access. Traders trading high volumes are able to get rebates on the commission payable. Rebates can be granted based on a proven volume traded.

Please send an email regarding this to [email protected]

Is there any commission due when trading via JFD and, if so, how much is it?

Yes, a commission is charged when trading via JFD. From our rates, you can see what spreads the market offers at the time (FX, stocks) or the spread we need for hedging ourselves in a particular reference market (CFDs on indices, commodities).

Does JFD permit scalping and automated trading?

Yes, we welcome scalping and automated trading regardless of your trading style. We allow the use of any Expert Advisor (automated trading system), except for our Physical Stock instruments.

What is the smallest order size?

The minimum order size in Forex trading is 0.01 lot or 1 microlot (1,000 units of base currency), and for CFDs on indices, and commodities 1 lot (= 1 CFD). The minimum order size for DMA equity CFDs is 1 lot (= 1 stock share). However, there is an exception on some instruments where the mini lot size (0.1 CFD) is enabled. For a complete overview of the lot sizes, please refer to our contract specifications.

What is Daily Currency Adjustment that is applied to Physical Stocks trading?

The Daily Currency Adjustment is a debit or credit balance operation that reflects current market fluctuations between the base currency of the account and the base currency of the traded physical stock. The currency fluctuation may have a positive or sometimes negative effect, depending on the FX rate movement and the base currency of the client’s account and the traded symbol.

How is the Daily Currency Adjustment calculated?

For EUR or GBP account base currency to USD Traded Symbol Base Currency

The Currency conversion scenarios calculation formulas are:

First roll after the trade is opened:

((Position volume * Open price of the traded symbol / FX Rate ask price at the current end of day) - (Position volume * Open Price of the traded symbol / FX Rate bid price at the moment of position opening))

Example: (52x48.6/1.07981) - (52x48.6/1.07934) = 2340.41-2341.43 = -1.02
Every other roll:

((Position volume * Open price of the traded symbol / FX Rate ask price at the current end of day) - (Position volume * Open price of the traded symbol / FX Rate bid price at the Previous day, end of day))

Example: (52x48.6/1.08446) - (52x48.6/1.07977) = 2330.38 - 2340.50 = -10.12
Intraday trades:

((Position volume * Open price / FX Rate ask price at the moment of position closing) - (Position volume * Open price / FX Rate bid price at the moment of position opening))

Example: (15x129.14/1.08415) - (15x129.14/1.08411) = 1786.74 - 1786.81 = -0.07
On Position Close:

((Position volume * Open price / FX Rate ask price at the moment of position closing) - (Position volume * Open price / FX Rate bid price at the Previous day, end of day))

Example: (20x94.02/1.08361) - (20x94.02/1.07986) = 1735.31 - 1741.33 = -6.02

For EUR account base currency to USD Traded Symbol Base Currency, the FX Pair needed for the conversion is EURUSD.

For GBP account base currency to USD Traded Symbol Base Currency, the FX Pair needed for the conversion is GBPUSD.

For USD, GBP or CHF account base currency to EUR or USD Traded Symbol Base Currency

The Currency conversion scenarios calculation formulas are:

First roll after the trade is opened:

((Position volume * Open price of the traded symbol * FX Rate bid price at the current end of day) - (Position volume * Open price of the traded symbol * FX Rate ask price at the moment of position opening))

Example: (100*48.14*1.07977) - (100*48.14*1.07608) = 17.76
Every other roll:

((Position volume * Open price of the traded symbol * FX Rate bid price at the current end of day) - (Position volume * Open price of the traded symbol * FX Rate ask price at the Previous day, end of day))

Example: (100*48.14*1.08444) - (100*48.14*1.07981) = 22.29
Intraday trades:

((Position volume * Open price * FX Rate bid price at the moment of position closing) - (Position volume * Open price * FX Rate ask price at the moment of position opening))

Example: (16x145.9x1.0837) - (16x145.9x1.08362) = 2529.79 - 2529.60 = 0.19
On Position Close:

((Position volume * Open price * FX Rate bid price at the moment of position closing) - (Position volume * Open price * FX Rate ask price at the Previous day, end of day))

Example: (1x90.01x1.05459) - (1x90.01x1.05412) = 94.92 - 94.88 = 0.04

For USD account base currency to EUR Traded Symbol Base Currency, the FX Pair needed for the conversion is EURUSD.

For GBP account base currency to EUR Traded Symbol Base Currency, the FX Pair needed for the conversion is EURGBP.

For CHF account base currency to USD Traded Symbol Base Currency, the FX Pair needed for the conversion is USDCHF.

For CHF account base currency to EUR Traded Symbol Base Currency, the FX Pair needed for the conversion is EURCHF.

How to read the information on the Balance Operation:

Explanation on First Roll	FX_CON_position ID_EOD FX rate at the current roll_FX rate at the moment of position opening
Explanation on Roll Transition	FX_CON_position ID_EOD FX rate at the current roll_EOD FX rate from the previous roll date
Explanation on Position Close	FX_CON_position ID_FX rate at the moment of the position closing_EOD FX rate from the last roll
Explanation on Position Intraday Close	FX_CON_position ID_FX rate at the moment of the position closing_FX rate at the moment of position opening
Example	FX_CON_15625485_1.09547_1.08458

How do I open a live account?

It’s fast and easy to open a live account with JFD. Fill in and complete the online Account Opening page, and upload any requested documents. You will receive an email informing you of the next steps, with a download link to our platforms. After you have confirmed your email, your details have been verified and you are registered, you will receive another email with the login credentials for your live account. Don’t forget that in order to trade live, you will first need to deposit funds (a minimum of 500 units) into your account.

How long does it take to open a live trading account?

It takes 1-2 working days to open a live account with JFD, if and once all necessary documents are provided by the client.

How do I open another trading account?

If you want to open an additional trading account with JFD, you need to fill out the request form located in My JFD.

What documents are needed to open a live account?

Before you are able to open a live account with JFD, we will request from you the following documents:

A copy of a valid international passport document (photo, personal data, signature, dates of issue and expiry, place of issue and serial number must be clearly legible).

A proof of address document, such as a utility bill, no longer than 6 months old. This is a statement of consumption, e.g. a bill for electricity, heating, water, or a credit card statement which clearly states your name and address on it.

Note: Other identity documents may be accepted or required, depending on your country of birth / home country. Our Customer Support will contact you if needed.

In which currencies can I open an account?

You can open accounts in Euros (EUR), Swiss Franc (CHF), Sterling Pound (GBP), and US Dollar (USD).

How do I open a demo account?

You can open your demo account at JFD by visiting our Account Opening page. You will then receive an email with a download link to our trading platforms. After installing it, you can start testing JFD’s unique trading conditions right away!

How safe is the online registration with JFD?

At JFD, our highest priority is client privacy. Therefore, we apply the certificate-based SSL encryption protocol - also used by banks – in our online registration forms.

Why did I not receive an email with the activation link?

As we communicate through a large number of emails, there is always a chance that the first email sent to you by JFD may accidentally be listed as spam by mailbox filters. If in any doubt, please check your Spam or Junk folder. If you do find our email in the Spam or Junk folder, please make sure to mark it as “Not Spam or Junk“ to prevent this issue from recurring.

Alternatively, please send an email to [email protected], and our friendly Customer Support Team will be happy to help accordingly.

How can I pay money into my account?

You can pay funds by bank remittance (SEPA or non-SEPA) or by using JFD’s online payment solution providers - Nuvei, Payabl, Skrill, Neteller and SOFORT. Please note that we attach great importance to security. For that reason, we only accept payments from a bank account kept in the client's name. If you use bank remittance, this account must have been entered as reference account in the Online Account Opening Form.

JFD Brokers Details for funding your live account

Log into My JFD to fund your live account online

In which currencies can I deposit money to my live account?

Your JFD account can be opened in one of the following four currencies: (EUR, USD, GBP, CHF). However, you can make a deposit in any of the currencies offered by our payment providers to us. Please note that the currency in which you are making a deposit may be converted to the equivalent amount in the currency of your JFD account (EUR, USD, GBP, CHF).

Our online payment system supports the following currencies:

Nuvei

USD: US Dollar

EUR: Euro

CHF: Swiss Franc

GBP: British Pound

RUB: Russian Ruble

SEK: Swedish Krona

NOK: Norwegian Krone

INR: Indian Rupee

ILS: Israeli Shekel

AED: Arab Emirates Dirham

EGP: Egyptian Pound

Payabl.

We accept payments in the following currencies: all currencies are available

Skrill

EUR: Euro

USD: US Dollar

GBP: British Pound

HKD: Hong Kong Dollar

SGD: Singapore Dollar

JPY: Japanese Yen

CAD: Canadian Dollar

AUD: Australian Dollar

CHF: Swiss Franc

DKK: Danish Krone

SEK: Swedish Krona

NOK: Norwegian Krone

ILS: Israeli Shekel

MYR: Malaysian Ringgit

NZD: New Zealand Dollar

TRY: New Turkish Lira

AED: United Arab Emirates Dirham

MAD: Moroccan Dirham

QAR: Qatari Rial

SAR: Saudi Riyal

TWD: Taiwan Dollar

THB: Thailand Baht

CZK: Czech Koruna

HUF: Hungarian Forint

SKK: Slovakian Koruna

EEK: Estonian Kroon

BGN: Bulgarian Leva

PLN: Polish Zloty

ISK: Iceland Krona

INR: Indian Rupee

KRW: South-Korean Won

ZAR: South-African Rand

RON: Romanian Leu New

HRK: Croatian Kuna

LTL: Lithuanian Litas

JOD: Jordanian Dinar

OMR: Omani Rial

RSD: Serbian Dinar

TND: Tunisian Dinar

Neteller

EUR: Euro

USD: US Dollar

GBP: British Pound

CHF: Swiss Franc

AED: Arab Emirates Dirham

AUD: Australian Dollar

BGN: Bulgarian Leva

CAD: Canadian Dollar

DKK: Danish Krone

HUF: Hungarian Forint

INR: Indian Rupee

JPY: Japanese Yen

MAD: Moroccan Dirham

MYR: Malaysian Ringgit

NOK: Norwegian Krone

PLN: Polish Zloty

RON: Romanian Leu New

SEK: Swedish Krona

SGD: Singapore Dollar

TND: Tunisian Dinar

TWD: Taiwan Dollar

ZAR: South-African Rand

SOFORT

EUR: Euro

GBP: British Pound

How long does it take before the deposited money is credited to my live account?

If you deposit funds using JFD’s online payment solution, they will be credited to your live account within 24 hours on banking working days. In case you deposit funds using a wire transfer, it might take longer for the transaction to be completed depending on the terms and conditions of your local bank.

How can I withdraw money from my live account with JFD?

1. Bank remittance

It's quite simple to withdraw your funds using a bank wire transfer. Just login to My JFD and fill in the form in the Withdrawal section.

In order to protect all parties against the possibility of perpetration of any financial crime and comply with AML Directive DI144-2007-08 of 2012 of Cyprus Securities Exchange Commission and related EU regulations, JFD will only process withdrawals/refunds back to the source of the original deposit.

Please be informed that in the event that funds have been deposited by both an online payment solution and by bank wire, the funds deposited via the online solution will be processed first back to the original online source up to the total amount deposited through this method and then any remaining funds will be returned by bank wire transfer.

2. JFD's online payment solution

Please note that in order to withdraw funds using JFD’s online payment solution providers, Nuvei, Payabl., Skrill or SOFORT, please log in to MyJFD and make your selection in the Withdrawal section.

Nuvei:

Credit Standard: Payback on amount which equals or is less than the deposits made online. You will be charged 2.00 EUR/GBP/USD/CHF per transfer and the procedure takes around 2-3 days.

Credit Extra: Payback on amount which is higher than the deposits made online. You will be charged 2.00 units per transfer and the procedure takes around 3 - 10 days.

Please note that this will not apply if your country does not support the CFT program. Click here to find out if your card and country is supported. In this case, the extra amount will be transferred via bank transfer.

Payabl.:

You will be charged 2.00 EUR/1.70 GBP/2.00 USD/1.95 CHF per transfer.

Skrill:

You will be charged 1% of the withdrawal amount, to a maximum of 10 EUR / 11USD / 8 GBP / 11 CHF. Please note: there is no extra charge if a client wants to withdraw more than he has deposited.

Click here to see the different payment methods using Skrill.

Neteller:

You will be charged 2% of the withdrawal amount, to a maximum of 30 USD. Please note: there is no extra charge if you want to withdraw more than the deposited amount.

SOFORT:

Withdrawals will be processed as ordinary bank withdrawal requests.

How long does it take for my money to be paid out?

Please note that this information is only an indication and depends first and foremost on the banks involved in the transaction.

Withdrawals to a German bank will be credited to your account within 2 - 3 working days.

Withdrawals to a European bank usually require 3 - 5 working days to be credited.

Withdrawals to banks outside Europe usually need 4 - 7 working days before they are credited to your account.

Withdrawals using Nuvei's Standard Credit (for withdrawals which are equal or less than your initial online deposit) will be credited within 2 -3 working days.

Withdrawals using Nuvei's Extra Credit (for withdrawals which are higher than your initial online deposit) will be credited within 3-10 working days.

Withdrawals using Payabl. Refund will be credited to your account 3-5 working days, Payabl. payouts are instant for VISA. Master card payouts will be available soon.

Withdrawals using online payment provider Skrill/Neteller will be credited within 24h from receiving the withdrawal request on banking working days.

Withdrawals using online payment provider SOFORT will be credited within 1-3 business working days from receiving the withdrawal request.

Are there any charges for wire transfer incoming payments and withdrawals?

For more information, please check out our Payment Methods.

I would like to use your online payment solutions. How can I do this?

Each client who has a live trading account with JFD can use our online payment solutions for safe and quick depositing of funds. To get started, login to My JFD,click on the Deposit section and make your selection. You will be redirected to the payment provider. For Skrill/Neteller, enter your credentials or register if you haven’t already done so (please use the same email address as your JFD account).

For SOFORT, select your country and with the help of the bank's sort code, choose the bank that will carry out the transfer. You will enter the login section of our secure payment form, where you can log in with your own online banking login details. The information will be sent to your bank in an encrypted form. You will be asked for a confirmation code. Each confirmation code can be used only once and for your security cannot be entered a second time. You will then receive a summary of your SOFORT transfer.

Which online payment options are available to fund my account?

For Nuvei, we accept credit cards (VISA debit/credit, Maestro, and MasterCard).

For Payabl., we accept credit cards (VISA debit/credit and MasterCard).

For Skrill, please click here to view our different payment methods.

For SOFORT, click here to see which countries are available for instant online banking transfers.

Germany
Austria
Switzerland
UK
Italy
Spain
The Netherlands
Slovakia
Hungary
Czech Republic

I do not remember my password. How can I get a new one?

If you forgot the password for My JFD, please press on Forgot your password? and follow the further steps received by email.

If you have forgotten the password for your trading account, please send a request to [email protected]

What is the minimum deposit I can transfer online?

There is a minimum initial deposit of 500 units in the base currency of your JFD account. Please note that the minimum required amount for a single transfer processed by Skrill, NETELLER, Nuvei or Payabl. is 5.00 EUR/USD/GBP/CHF.

What is the maximum deposit I can transfer online?

For Nuvei (Visa, Maestro or Master Card), the maximum deposit is 10,000 units per day. You cannot make more than 5 deposits per hour and more than 8 deposits per day.

For Payabl. (Visa, Maestro or Master Card), the maximum deposit is 50 000 EUR per month per card or email. You cannot make more than 100 transactions per month per card or registered email.

For customers who are verified by Skrill, they can deposit unlimited amounts from their Skrill balance as well as by credit/debit card via the Skrill gateway. Non-verified customers are subject to a deposit limit of approximately 2,500 EUR per annum (depending on the country).

For SOFORT, the maximum deposit is 50,000.00 EUR per day or 15,000.00 GBP per day -TBC

Verified Neteller customers can deposit up to 10,000.00 EUR per transaction if no lower limits apply to their accounts. Non-verified Neteller customers have a deposit limit in the range of 1,800.00-3,000.00 EUR per annum that varies depending on their risk profile and country.

How safe is the online payment?

Nuvei is Level 1 certified by the Payment Card Industry Data Security Standards (PCI DSS). PCI security standards are operational requirements set by the Payment Card Industry Data Security Standards Council in order to protect card holder data. These standards govern all merchants and organisations that store, process, or transmit this data.

Payabl. is a Regulated Payments Institution specializing in Acquiring, Issuing and Mobile Payments with a license granted by the Central Bank of Cyprus, that provides online merchants with reliable and effective acquiring solutions with PCI-DSS Level 1 certified gateway.

Skrill was the first licensed e-money issuer in the UK and is authorised by the Financial Conduct Authority (FCA). The information which is transmitted is encrypted to the highest standards of the Payment Card Industry Data Security Standards (PCI-DSS Level 1), so your data is unreadable even if someone tries to intercept it.

NETELLER is one of the most trusted online payment systems in the world and is authorized by the Financial Conduct Authority (FCA).The information which is transmitted is encrypted to the highest standards of the Payment Card Industry Data Security Standards (PCI-DSS Level 1), so your data is unreadable even if someone tries to intercept it.

SOFORT is one of the safest payment methods online. The entry of your online banking details and confirmation code occurs entirely in the secure payment form of SOFORT GmbH, where the merchant has no access. Sensitive information (like confidential login details and confirmation codes) is not stored. SOFORT GmbH possesses the TÜV seal “Approved Data Protection” and SOFORT has the certificate “Approved Payment System” awarded by TÜV Saarland.

What fees will I be charged when using the online payment solutions?

Please find below detailed information regarding the fees you will be charged for online deposits and withdrawals: here

What is MetaTrader 5?

MetaTrader 5 is an electronic trading platform on which you can trade forex, precious metals and CFDs on stocks, commodities, cryptocurrencies, ETFs and ETNs, and indices. MT5+ is a proprietary software that you can install on your computer.

MT5+ permits you to use a wide range of order types and features, for example:

Realtime push prices

Comprehensive chart module with numerous technical analysis options

Setting of price alerts

In addition, you can allow automated trading systems, otherwise known as Expert Advisors (EAs – see below for explanation) to trade via the platform.

Is there a JFD MT5+ User Guide?

Click here for our MT5+ Desktop User Guide.

What is the difference between MT5+ and MT4+?

Click here to see the differences between the two terminals on our platform comparison page. You can also view our tutorial videos to find out the main differences between the tools on MT5+ and MT4+.

How can I download MT5+?

To download the MetaTrader 5+, you need to open either a Demo Account or a Live Account with JFD. If you already have a Live Account, you can find the download link for the platform in your personal MyJFD area.

Can I use the same account with MT4+ and MT5+?

Unfortunately, you cannot. You need to open a new account that will be exclusive for MT5+.

What minimum requirements does my computer have to meet in order to use MetaTrader 5+?

The latest client terminal can operate under Microsoft Windows 7/8/10 and Microsoft Windows Server 2012/2016. A processor that supports SSE2 instruction sets is also required for operation. Other hardware requirements depend on what instruments and EAs you are going to use. We recommend to have at least a Dual Core processor with 2 GB RAM and a monitor with a minimum resolution of 1024x768.

Can I use the same Expert Advisors from the MT4+ platform in the MT5+ platform?

No, it is not possible to use the same EAs from MT4+ in the MT5+ terminal, because the MT4+ platform is written in MQL 4 programming language whereas the MT5+ platform is programmed in MQL 5.

What order types does MT5+ offer?

In addition to the standard ‘Buy by market’ and ‘Sell by market’, MT5+ also offers a total of six pending orders:

Buy limit

Sell limit

Buy stop

Sell stop

Buy Stop Limit

Sell Stop Limit

MT5+ also offers three closing options:

Stop loss

Take profit

Trailing Stop

Note: The platform does not need to be open in order for pending orders or closing options to work. These order details are stored on the trade server and are not dependent on the MT5+ platform.

What happens to a pending order when I close the MT5+ platform?

The pending order is stored on our servers and remains active and will be executed as soon as the market reaches the relevant price. This happens regardless of whether your MT5+ client terminal is open or closed.

What market price is used as a basis for the candles/bars/lines etc.?

Alle Charts in MT5+ sind nach dem Bid Preis dargestellt.

What is the default time zone used by JFD’s MT5+?

Our MT5+ platform is based on London Time.

Are there Add-Ons available for MT5+?

Yes, our unique Add-Ons package is also available for MT5+. You can download it for free here.

Which asset classes and instruments can I trade on JFD's MT5+ platform?

MetaTrader 5 is an electronic trading platform on which you can trade forex, precious metals and CFDs on stocks, commodities, cryptocurrencies, ETFs and ETNs, physical stocks(De, Dutch and US) and indices.

Can I use MetaTrader5+ on a Mac?

Yes, there are two options to do so: use the WebTrader or one of our VPS providers.

What is MetaTrader4?

MetaTrader4 (MT4) is an electronic trading platform on which you can trade forex, precious metals and CFDs on stocks, commodities, cryptocurrencies, ETFs and ETNs, and indices. MT4+ is a proprietary software that you can install on your computer.

MT4+ permits you to use a wide range of order types and features, for example:

Realtime push prices

Comprehensive chart module with numerous technical analysis options

Setting of price alerts

In addition, you can allow automated trading systems, otherwise known as Expert Advisors (EAs – see below for explanation) to trade via the platform.

Is there a JFD MT4+ User Guide?

click here for our MT4+ Desktop manual.

click here for our MT4+ Android manual.

click here for our MT4+ iPhone manual.

What is the difference between MT4 and MT4+?

JFD’s MT4+ is an enhanced version of MT4, branded with JFD’s proprietary design, offering an exclusive Add-Ons package, and pre-installed unique trading tools. JFD has taken MT4 to the next level, to offer its sophisticated traders an advanced level of trading, with access to 500+ instruments in 8 asset classes, through a pure Agency Only model, with a variety of unique benefits, supported by a high-end IT infrastructure, with performance optimised servers cross-connected to ECN/Banks.

What is the difference between MT5+ and MT4+?

Click here to see the differences between the two terminals on our platform comparison page. You can also view our tutorial videos to find out the main differences between the tools on MT5+ and MT4+.

How can I download MT4+?

To download the MetaTrader 4+, you need to open a Live account with JFD. If you already have a Live Account, you can find the download link for the platform in your personal MyJFD area.

What minimum requirements does my computer have to meet to use MetaTrader4+?

What is an Expert Advisor (EA)?

Expert Advisors are automated trading systems based on the MQL programming language. EAs are used to automate analytical and/or trading processes. For example, EAs are able to execute entire trading strategies completely independently. Most EAs require that they are placed on the chart that correlates with the currency pair/s being traded, however it is possible for some EAs to work on a chart that does not correlate with the currency pair/s being traded. It is very important to note that an EA will only operate when the platform is open. If the platform is closed this will turn off the EA. If you want to ensure that your EAs are continuously running, independent of your computer and internet connection, we offer a VPS solution.

Note: EAs are automated trading systems that were developed by third parties. JFD does not assume any liability whatsoever for losses caused by employing these EAs.

How can I program EAs?

To create your own EAs (automatic trading systems) and indicators, you need to use the programming software included in the platform called MetaEditor. This can be started from Tools/MetaQuotes Language Editor or by pressing the F4 key. This software provides an appropriate integrated programming environment, from which you can develop your own EAs.

How can I have an EA trading on my live account?

If, after careful consideration, you have decided to let an EA trade on your JFD live account, you have to proceed as follows:

The EA must be saved in the correct folder. This folder is located by going to the top Left of the platform and clicking on File, Open Data Folder, MQL4, Experts.

After any new EA or Indicator is added to the platform it will be required to close and restart the platform to make the new tool visible.

Open the Navigation window and pull (drag and drop) the EA onto the chart.

Should the EA contain DLLs, you need to activate (by ticking) the box Enable import of DLLs within the Options menu. Normally any included DLLs will need to be placed in the Libraries Folder that is also located in the MQL4 folder.

To turn on the EA please click the Expert Advisor button which appears in the upper section of the platform. You should now be able to see a 'smiley' face in the top right-hand part of the chart which means that the EA is now running.

Note: EAs are automated trading systems developed by third parties. JFD does not assume any liability whatsoever for losses caused by using these EAs.

Can I use Add-Ons, Indicators and EAs on the MT4+ WebTrader or MT4+ Mobile App?

Our exclusive MT4+ Add-Ons and Indicators package is currently only available in our MT4+ Desktop version, however you can use the built-in indicators that are already pre-installed. Unfortunately, it is not possible to use custom indicators or Expert Advisors on MT4+ WebTrader or Mobile Apps.

What is a custom indicator?

A custom indicator can be any indicator that was developed and programmed for use with the MT4 platform using MetaEditor, and the MQL programming language. Indicators are used as informational tools for trading, and each indicator can be used for a different purpose.

What order types does MT4+ offer?

In addition to the standard ‘Buy by market’ and ‘Sell by market’, MT4+ also offers a total of four pending orders:

Buy limit

Sell limit

Buy stop

Sell stop

MT4+ also offers three closing options:

Stop loss

Take profit

Note: The platform does not need to be open in order for pending orders or closing options to work. These order details are stored on the trade server and are not dependent on the MT4+ platform.

What happens to a pending order when I close MT4+ Platform?

The pending order is stored on our servers and remains active and will be executed as soon as the market reaches the relevant price. This happens regardless of whether your MT4+ Client Terminal is open or closed.

What market price is used as a basis for the candles/bars/lines etc.?

You can choose anytime between the Bid, the Ask or the Last Price from the settings of your 'Account Connections'

What is the default time zone used by JFD’s MT4+?

Our MT4+ platform is based on London Time.

Can I use MetaTrader4+ on a Mac?

Yes, there are two options to do so: use the WebTrader or one of our VPS providers.

Is it possible to trade directly in stock3 through my JFD account?

In stock3, you can not only observe, analyse and discuss the market, but you can also trade live - an option which is available for all JFD clients. In fact, we are the only retail broker empowering all our clients to buy or short sell up to 9 asset classes (1500+ instruments) using the stock3 web-based platform through our pure Agency Only model.

Do I need another account in addition to my MT4+/MT5+ trading account?

No. With our multiple platform - 1 account set-up, you don’t need a new account. You can use your existing JFD account directly to access the stock3 platform.

Where can I see the commission charged?

For MT4+ accounts

commission is visible at Depot window -> Positionen Tab -> Column Kommission and Swaps

For MT5+ accounts

commission per side / per deal could be checked at Depot window -> Ausgefuhrte Auftrage

commission for round turn (opening and closing) could be checked at Depot window -> Geschlossene Positionen

Where can I find the swap rate?

The best way to see the current swap rate is to go to the widget Product Information (Produktinformationen) . Please note, the swap charge of your running trades could be observed at Depot Window -> Positionen -> column Swaps (for MT5 accounts) or column Kommission/Swaps if you are logged in with MT4 account

What market price is used as a basis for the candles/bars/lines etc.?

You can choose anytime between the Bid, the Ask or the Last Price from the settings of your 'Account Connections'

Can I use my MT4+/MT5+ Indicator or EA in stock3?

No, it is not possible to use any MT4/MT5 EAs, indicators, templates, or other customised files in the stock3 platform.

How safe are the login details of my live account when I log in through this web-based platform?

The entry of the login credentials takes place on a SSL encrypted version of stock3. An agreement to the Terms and Conditions is required. However, your personal information is not stored on stock3. All sensitive data pertaining to your account is held exclusively with JFD.

Is the pricing on stock3 in real time and how can I switch to real-time quotes?

The quotes are available by default in real time. This can be verified with the Real-Time button, which should be lit up in green. The button can be found in the left navigation bar just below the gear icon (bottom left of the screen). If you want to disconnect from the real-time quotes and to receive exchange courses with a 15 minute delay, then simply click on the Real-Time button. The red light will indicate the delayed quotes.

What range of capabilities do I have as a Basic Member, and what range do I have as a stock3 PRO member?

To actively use stock3, you need to be a BasicMember , which is free. This will enable you to use the most important of all of stock3’ functionalities (e.g. to trade, save charts, desktops, watch lists and write comments). With Guidiants PRO you have a few added benefits, such as increased storage capacities, access to additional widgets, and more.

What is the stock3 Market?

The stock3 Market is the central page, from where you can load a widget or a desktop. There, as well as on our stock3 User Guide you can find a review of all widgets and the different pre-set Desktops with short descriptions (detailed descriptions of all widgets can be found in our stock3 User Guide).

Which browsers support stock3?

stock3 is designed for the following browsers: Google Chrome, minimum Internet Explorer 9, Mozilla Firefox and Safari. In order to guarantee proper functioning of the platform, please make sure that you have the latest version of your browser installed.

How do I load and display a widget?

Click on the icon showing the small monitor in the top menu bar. This will open a new, blank desktop.

Now click the Market button to open the stock3 Market . The stock3 Market menu is located on the left side.

Click on Widget to get an overview of all widgets.

Now select those widgets which you want to load onto your desktop. To do this, click the plus (+) sign. Repeat this process for each widget you want to load.

For some widgets you still need to determine the value to be displayed in the widget. Just click on the menu bar (in the upper left corner of the desired widget) and then on Select Instrument (Instrument wählen) . This opens an input window, into which you enter the desired value or its initial letter.

How do I create a set?

After you have loaded your desired widgets on your Desktop, you can connect them by grouping them into a set. To do this choose the same colour in the lower left corner of each widget. If you want to have more than one colour-coded set please use another colour for your next group of connected widgets. Now, by clicking on a specific topic or instruments within a set, you will automatically see the related topic/instrument in the connected widgets.

If you want widgets to remain connected but only in one direction (i.e. to send data, but not to receive any), select Widget from the action menu, then choose Connect with Set (mit Set verbinden) , followed by Receive Data (Daten empfangen) . Note: Some widgets (such as charts) can receive data from others, but cannot send data.

Where do I find my Desktops?

All your own customised Desktops are stored in the sidebar under the screen icon. Click on the desired Desktop to open it.

Can I change the background color of the chart widget?

No, this is not possible as the colour of the chart adjusts automatically to either the light or the dark theme of stock3. However, it is possible to create a standard template for the chart. This template will also save your preferred selected background colour (from a choice of only black or white). To find out how to save a default template, please refer to our stock3 User Guide.

I am already a client of JFD, how can I register for or login to stock3?

If you are an existing JFD client, simply go to stock3’ website to register or log in. Should you have any other questions, please contact our friendly and very experienced Client Service to assist you in using the stock3 platform.

How can I download stock3?

The stock3 platform is only web based, so you do not need to download or install any files. Once your registration process is complete, you will receive an email containing the link for the stock3 Platform.

Can I use stock3 on a Mac?

Yes, stock3 is a web-based platform.

What regulating authority is licensing and regulating JFD?

JFD is a leading Group of Companies offering financial and investment services and activities. “JFD Brokers” is a brand name and registered trademark owned and used by the JFD Group of Companies which includes: JFD Group Ltd a company with registration number HE 282265 authorised and regulated by the Cyprus Securities and Exchange Commission (‘CySEC’) under License Number 150/11 and JFD Overseas Ltd a company authorized and regulated by the Vanuatu Financial Services Commission (‘VFSC’) under License Number 17933.

What is StereoTrader?

StereoTrader is a professional add-on for MetaTrader 4+ and MetaTrader 5+ which greatly expands the platforms’ capabilities. It transforms the standard MT4+ and MT5+ chart layout, while adding new trading modes, order types, and useful features. StereoTrader supports both manual and automated trading, and offers true one-click-speed of execution, with more than 30 different commands available.

How will StereoTrader change my MT4+ and MT5+ platforms?

With StereoTrader installed, you will see significant changes to any MT4+ and MT5+ chart you open. New visuals, different layout, and a plethora of new features and commands will become available to you. Those include four trading modes, more than 30 one-click trading commands, history trading, strategic orders, unique order types, isolated strategies, and more.

Is there a StereoTrader User Guide?

Yes, there is. You can download the official StereoTrader User Guide by clicking here

Do I need to open an additional account to use StereoTrader?

No. StereoTrader is a MetaTrader 4+ and MetaTrader5+ add-on that you can download and purchase a licence for. You can do that while using your already existing JFD account.

How much does the licence for StereoTrader cost?

For all JFD Elite Club Members, access to StereoTrader is free of change. In case you are JFD Premium Club Member, you have the option to enhance your trading experience with StereoTrader by purchasing a monthly license for 20 €. This amount will be deducted from your trading account on the date you acquire the license.

Upon expiration, you can easily extend your license or opt for prepayment for multiple months in advance. Simply contact our Customer Support team, they are ready to assist you 24/5.

How can I purchase a licence for StereoTrader?

StereoTrader comes at no additional cost for JFD Elite Club Members, easily accessible for download directly from your My JFD area. As a JFD Premium Club Member, acquiring your StereoTrader license is a seamless process through your My JFD area. Please keep in mind that for non-Elite Club members, the monthly fee is 20 EUR. Upon purchase completion, expect a confirmation email with a download link for the add-on, alongside the official StereoTrader user guide and other valuable resources.

How do I install StereoTrader?

In order to install StereoTrader, please follow these steps:

Make sure you have MT4+/MT5+ installed on your computer

Download StereoTrader from your My JFD area

Run the installation file and follow the on-screen instructions

Start MetaTrader 4+/MetaTrader 5+

When this is done, StereoTrader will be automatically applied to each new chart you open.

How do I apply the StereoTrader licence I just purchased?

Once you have purchased your StereoTrader licence through MyJFD, it will be automatically activated for the accounts you have chosen. If you are getting a message stating that you do not have a licence yet, immediately Contact our Customer Support team. They will be able to fix the issue in no time.

Is there a mobile version of StereoTrader?

No, StereoTrader does not have a mobile version. However, you can still use a mobile version of MetaTrader 4+/MetaTrader 5+ to manage your positions. If StereoTrader is active on your desktop while you use the mobile app, it will manage your positions as if they were opened using StereoTrader. The same applies for closed or other positions.

Can StereoTrader be used as a stand-alone application?

No. StereoTrader is an add-on for MetaTrader 4+/MetaTrader 5+ and uses the platforms as a base for account access and charting. However, once you install StereoTrader, the whole trading process will be taken over by the add-on. Make sure you have MetaTrader 4+/MetaTrader 5+ installed before you download StereoTrader.

Is my StereoTrader licence bound to just one of my multiple JFD accounts?

No. One licence can be applied to as many of your active JFD accounts as you would like, with no changes to the price. You can select which accounts to activate the licence for as part of the purchasing process. Also, if you want to add more accounts later, you can do it by sending your request to our Customer Support team.

How can I cancel my StereoTrader licence?

You can cancel your StereoTrader licence in the same way you bought it – through MyJFD. Keep in mind that when you submit your request, your licence will remain active until the next payment date. After all, you have already paid for it. For example, if you are supposed to pay the monthly fee on the 20th of each month, and you submit a cancelation request on the 10th of October, you will get to keep your licence active for 10 more days.

What is Cluster Delta?

Cluster Delta is a platform that provides specialised trading tools and indicators for MetaTrader 4+ and Metatrader 5+, focusing on volume and Order Flow analysis. Key features include volume and delta indicators, order flow charts and market profiles. The platform provides real-time data and is compatible with Windows and MacOS users.

How will Cluster Delta change my MT4+ and MT5+ platforms?

Cluster Delta will enhance your MT4 and MT5 platforms by providing advanced tools for volume and order flow analysis. This includes:

Volume and Delta indicators: Help identify changes in buying and selling pressure.

Order Flow Charts: Offer a detailed view of market activity.

Market Profiles: Allow you to analyse price distribution.

Is there a Cluster Delta user guide?

Yes, Cluster Delta provides a user guide on its website. This guide includes detailed instructions on the installation and use of their tools and indicators on platforms such as MetaTrader. The guide also covers specific aspects of volume and order flow analysis, as well as chart and market profile settings.

To access the user guide, you can visit ClusterDelta and navigate to the support section.

Do I need to open an additional account to use Cluster Delta?

To use Cluster Delta, you don't need to open a specific additional account. You just need to have an active JFD BROKERS account for MT4+ or MT5+. Cluster Delta provides the indicators and tools that will be integrated into your Metatrader platform. It is important to follow the installation and configuration instructions to ensure that the indicators work correctly with your existing account on these platforms.

How much does the Cluster Delta licence cost?

For all JFD Elite Club members, access to Cluster Delta is free of charge. In case you are a JFD Premium Club Member, you have the option to upgrade your trading experience with Cluster Delta by purchasing a monthly licence for €7.50 via the official Cluster Delta website.

How can I purchase a licence for Cluster Delta?

Cluster Delta is at no additional cost to JFD Elite Club members. It is easily accessible for download directly from your My JFD area.As a JFD Premium Club member, purchasing your Cluster Delta licence is a simple process through your My JFD area. Please note that for non-members of the Elite Club, the monthly fee is 7,50 EUR. The licence purchase process is done directly through the official Cluster Delta website.

How do I install Cluster Delta?

To access the installation and user guide, you can visit "ClusterDelta" and navigate to the support section.

How can I use the Cluster Delta license I just purchased?

Once you have purchased your Cluster Delta license through MyJFD, it will be automatically activated for the account you have chosen. If you receive a message that you do not have a license yet, please contact our Customer Support team immediately. They will be able to fix the problem in no time.

Is there a mobile version of Cluster Delta?

No, Cluster Delta does not have a mobile version.

Can Cluster Delta be used as a standalone application?

Cluster Delta cannot be used as a stand-alone application. Its tools and indicators are designed to integrate with existing trading platforms such as MetaTrader 4+ and Metatrader 5+. This means that you need to have one of these platforms installed and operational in order to use Cluster Delta's functionality.

Is my Cluster Delta license tied to only one of my multiple JFD accounts?

Yes. You will be able to use the Cluster Delta tools on the chosen account with no change in price. If you wish to add a license to another of your accounts with JFD BROKERS, please contact the support team for more information.

How can I cancel my Cluster Delta licence?

You can cancel your Cluster Delta licence in the same way you purchased it, via MyJFD. Please note that when you submit your request, your license will remain active until the next payment date. After all, you have already paid for it. For example, if you have to pay the monthly fee on the 20th of each month and you submit a cancellation request on the 10th of October, you will be able to keep your licence active for 10 more days.