I focus on making them feel welcomed and connected to our purpose. I start with a quick intro to our story, why we do things a certain way, and how our service protocols create memorable guest experiences. Hands-on training is key. I walk them through each step, letting them shadow experienced team members and encouraging questions—mistakes are part of learning. I also check in regularly, offering constructive feedback and seeing how they’re adjusting. For future leaders: this isn’t just about teaching skills; it’s about building confidence and pride in what we do. When people feel supported from day one, they’re set up for real success.

Start with a comprehensive orientation: Give new team members a tour of the restaurant, introduce key staff, and explain our overall service philosophy. Provide the detailed service operating procedures for the operation : This needs to be studied and signed for . Shadow experienced staff. On the job training . Role-play scenarios: Practice common service situations to build confidence and reinforce proper procedures. Regular check-ins: Schedule frequent one-on-ones to address any concerns and provide feedback.

Onboarding new hires at the restaurant - - The dynamics of any restaurant industry says the inclusion of new blood in the operation always brings new creative ideas and strategies, serving styles and Guests' engagement which further results in achieving targets, attaining and retaining new Guests. - The onboarding process is a bit critical as one needs to assess and analyse each individual's strengths, weaknesses, experiences and potential calibre based on what the training modules can be crafted. - Assigning each new entrant with old experienced colleagues as a mentor to understand the service protocols. - Comprehensive training and briefings should be conducted to enforce and ensure they follow the restaurant protocols and guidelines.

Welcoming a new employee is a crucial process to ensure their successful integration into a team. A significant number of new hires tend to leave if their onboarding experience is lacking. Start with a comprehensive introduction to the restaurant, including its history. Provide an employee handbook, outlining all essential information for their review. At the end, make sure to have the handbook signed by the new hire. Pair the new employee with a current staff member to offer guidance and help them observe each service procedure, allowing for questions along the way. Offer thorough on-the-job training that clearly explains every aspect of the service process, ensuring that the employee practices each step to prevent any misunderstandings.

As an owner of a restaurant, I ensure new hires grasp our service protocols through a structured onboarding process: Training Program: I implement a comprehensive training program covering our menu, customer interaction, and safety standards. Shadowing: New hires shadow experienced staff to observe our service style and ask questions in real-time. Workshops: Interactive workshops with role-playing scenarios help them practice handling various customer situations. Documentation: We provide clear training manuals with step-by-step guides. Feedback: Open communication and constructive feedback support their growth. This approach sets new hires up for success.

The game-changer in our onboarding wasn't the manual – it was the mindset shift. Instead of treating protocols as rules, we position them as tools for creating memorable moments. Our 3-step approach: visualize success (show perfect service in action), practice with purpose (structured role-play), and celebrate small wins. Result? New hires master protocols 60% faster and show higher engagement. Excellence isn't taught – it's caught through culture.