Ensuring Guests satisfaction during a busy restaurant operation - - It is crucial to ensure that each of the Guests leave satisfied and happily beginning from the door till the Guests leave. The emerging restaurant industry and the ever increasing business demand coincides when the quality meets the standard it is obvious to predict a busier restaurant operation, however it is imperative to assess the business and the clients serving failing to which can harm negatively. - Staying present and attentive with proper training should be imparted to each of the colleagues in regards to proper order taking, ensuring highlighting allergens are followed properly, right wait times are quotes to the Guests.

Set Expectations Early: Be upfront about wait times or potential delays. Clear signage or verbal updates help manage customer expectations and reduce frustration. Update Regularly: Keeping customers informed about the progress of their orders shows that you’re attentive to their needs, even if the wait is longer than expected. This small act can greatly improve their patience. Staff Training: Train your team not only on operational efficiency but also on how to maintain a positive and professional demeanor under pressure. Teach them to handle complaints gracefully by listening actively, acknowledging concerns, and offering solutions.

In a high-stress moment, I’d flip the script and have a “Manager on the Floor” approach, but with a twist: I’d introduce myself to guests as their personal “Stress Concierge.” I’d openly acknowledge the chaos in a light-hearted way, like, “Welcome to the wildest dinner party in town!” This transparency not only diffuses tension but also shows authenticity. I’d empower my team to offer surprise perks like an impromptu tableside dessert tasting or a kitchen tour for kids. Turning the stress into a shared experience helps build rapport, making guests feel like they’re part of an exclusive, behind-the-scenes adventure.

Training employees in conflict management and assertiveness are key to maintaining a healthy relationship with the client. In catering services, these types of situations usually occur almost daily. In these teams, support, trust and empathy are essential, and the leader's mediating attitude with both his team and the client is decisive for success in situations of strain.

Even in the busiest kitchen, a smile and a genuine "thank you" can go a long way. We hustle, we prioritize, and we always keep our customers at the heart of what we do. Great food is just the beginning; exceptional service is the cherry on top! 🍒