Flip

WE FLIPPIN' WONNNNNNNNNN!!!!!!!!!!!!!!!!! 🥳 You're looking at the INNOVATION SUPPLIER OF THE YEAR!!!!!!!!!!!!!!!!! Last night was a blast. Thanks for everything Dotted 💜 Will van der Linde, Kelly McFall, Richard Dale, Luke Dawson, Levi Towell, Joe Garlick #FlipYeah

There is (maybe) a brief moment where you can find some time for yourself between the holidays and all the BFCM madness to come hang with us and close out the year! We're teaming up with Flip, Gladly, OrderProtection.com & Luminous to throw an EOY bash at The Standard Hotel in the East Village on Thursday, December 5th. Will be a great time with some great people! Link to RSVP in the comments.

Remember a handful of weeks ago when I was in NYC to hang out with Nancy Gurd?! And then we suddenly both had purple hair?!?! Well - the goods have finally been delivered, folks. I wanted to do a case study with Nancy - but it had to be fun. So we did it as a pizza crawl through Brooklyn one Tuesday afternoon. The goal was to give Nancy a platform to talk about her thoughts on CX, but we had to rate the pizza too - so we came up with a list of spots to hit, the topics we'd cover at each stop, and our rating system for the slices. And off we went. Our first stop was at the iconic Joe's Pizza. We got a slice of cheese and a slice of pepperoni to keep things simple. Our rating system was equally simple: on a scale of 1-10, was each slice a Flip (10) or a Flop (1)? I hate to say it, but Joe's was a Flop for me. But the conversation with Nancy was a total FLIP. 10/10. I'll drop the link to the full episode of Flip Or Flop in the comments, but today I present you with this clip, and an apology. Veronica Beard, I'm sorry for dropping a bit of pizza sauce on my gorgeous Slouch bag. I bought it at your shop in SoHo back in August and I love it so much - and thankfully, she cleans up well. Anyway, give our episode a watch and let me know what you all think. Nancy and I have a few more episodes that will come out over the next couple of weeks. You may also get to see some Brian Schiff in the last episode 👀 Also, MASSIVE thank you to Nikko Tonolete for filming this for us. You did such a great job and we love working with you. If any marketing friends need someone good with a camera in NYC, Nikko is your guy. Oh, and one last thing, let this clip serve as the sign from the universe you need to get PIZZA FOR LUNCH. You're welcome. Cheers! Caraway Home, Ashley Harris, Sam Krut, Shawn Li, Emma Sossamon, Jake Mandelkorn, Ava Winslow, Jeff Robie, 💥Ron Dutta, Alfredo Zamora, James Parry⚡️ #FlipYeah #FlipOrFlop

GUESS WHAT?!?!?!?! I'll be back in NYC December 5 because Flip is cohosting a holiday bash with Gladly, OrderProtection.com, Hark, & Luminous 🥳 I honestly can't wait. We'll be partying the night away at The Standard Hotel's Feste holiday pop-up, and the menu is *chef's kiss* So if you're a CX star in NYC, you absolutely must come enjoy some holiday cheer with us. I pinky promise no one will ask you where their order is the whole night. SIGN UP IN THE COMMENTSSSSSS Brian Schiff, Shawn Li, Emma Sossamon, Tanner Chatterley, Nicole (Nico) ✨ S., Breanna Moreno, Ashley Davis, Nathan Smith, Fran Brzyski, Alex Mospanyuk, Nancy Gurd, Caroline Dapelo

TONIGHT IS THE NIGHT AND WE'RE NOMINATED That's right, it's time for The Dotted Taxi Summit Awards - and we're up for Tech Supplier of the Year. FLIP YES. Oh, and what's that?! Oh yeah, we're also sponsoring the award for Private Hire Company of the Year - Midlands!!!!! 🤩 Will van der Linde, Kelly McFall, Richard Dale, Joe Garlick, Levi Towell, and Luke Dawson will all be there dressed in their finest. CHEERS

A fast-growing retailer known for their perfectly tailored shirts faced a nightmare during Black Friday—queues that just wouldn’t quit. 😱  Their agents were overwhelmed, and customers were stuck waiting. 📞⏳ Shipping delays only made things worse, driving even more calls like “Where’s my order?” 📦  They needed a solution—and FAST. That’s where Flip came in. With 𝘇𝗲𝗿𝗼 𝘂𝗽𝗳𝗿𝗼𝗻𝘁 𝗰𝗼𝘀𝘁𝘀 and no IT headaches, FLIP’s VoiceAI stepped in the week before BFCM to:   1️⃣ Automate 𝟭𝟬% 𝗼𝗳 𝗰𝗮𝗹𝗹𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘄𝗲𝗲𝗸, scaling to 𝟯𝟱% 𝗶𝗻 𝘁𝘄𝗼 𝘄𝗲𝗲𝗸𝘀.   2️⃣ Handle thousands of inquiries like 𝗼𝗿𝗱𝗲𝗿 𝘁𝗿𝗮𝗰𝗸𝗶𝗻𝗴 and 𝗿𝗲𝘁𝘂𝗿𝗻𝘀—𝟮𝟰/𝟳, including 𝗮𝗳𝘁𝗲𝗿 𝗵𝗼𝘂𝗿𝘀.  All this while keeping CSAT scores as high as live agents (proven in post-call surveys). 𝗧𝗵𝗲 𝗿𝗲𝘀𝘂𝗹𝘁𝘀?  🔥 𝗣𝗲𝗮𝗸 𝗰𝗮𝗹𝗹 𝘃𝗼𝗹𝘂𝗺𝗲𝘀 𝘁𝗮𝗺𝗲𝗱 without breaking a sweat.   🔥 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝗼𝘀𝘁𝘀 𝘀𝗹𝗮𝘀𝗵𝗲𝗱, even during the busiest season.   🔥 𝗭𝗲𝗿𝗼 𝗱𝗶𝘀𝗿𝘂𝗽𝘁𝗶𝗼𝗻𝘀 to live agent workflows.  This retailer slashed queues, boosted efficiency, and stayed focused on their customers—all during their most critical sales period. 🎯  Comment "𝗞𝗶𝗹𝗹 𝘁𝗵𝗲 𝗾𝘂𝗲𝘂𝗲" and I’ll send you the full story!  #CX #VoiceAutomation #BFCM Brian Schiff Sam Krut Shawn Li Kristina Keene Jake Mandelkorn Emma Sossamon Alfredo Zamora Christopher Paik Kate Kane Cheryl Mulligan Grace Parada Harry, MBA, CSM, CSPO Omar Recendiz Patrick Louis Edvin Cernov Devin Finlay Ben Segal Jon Stough🏃Jack Lane Retail AI Council

GUESS WHAT?!?!?! Kelly McFall, Richard Dale, and Levi Towell will be popping up tomorrow at the Autocab Roadshow in Blackpool! And no "Where in the World is Will?!?" because Will van der Linde will be there too. Find us there tomorrow to hear about all the new new we've been cooking up. And rumor has it we might have a deal to take advantage of if you're thinking about automating booking calls ahead of the holiday rush. Just putting it out there 😎  𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗚𝗿𝗼𝘄𝘁𝗵 𝗥𝗼𝗮𝗱𝘀𝗵𝗼𝘄 - 𝗡𝗼𝗿𝘁𝗵𝘄𝗲𝘀𝘁 𝗘𝗻𝗴𝗹𝗮𝗻𝗱! 🚗 🗓️ Tuesday, 19th November 📍 Boulevard Hotel | Ocean Boulevard, Blackpool FY4 1PL Register below! 👇 https://lnkd.in/d5XmewBM

Another weekend and another milestone for us at Value cars. A steady overnight weekend shift bringing in 80% automated bookings thanks to our incredible dispatch partner Cab9 and backed up by the superb Flip IVR system. We are striving to automate all parts of our business , with plans to break into the 90% bracket in 2025 ! 🚖🚀

It’s a great day for a product release! 🎉 I had the opportunity to collaborate with Kristina on this week’s Flip update. One question I always get from customers is, 'How fast can we turn this on?' Well, today, I’m showing you just how easy it is to #GETFLIPPED! We integrated a new account in just minutes, if you exclude some fun banter along the way. Check out the full video linked in the comments, for now here's a quick sneak peek of me diving in (and yes, we do love our puns).