Rep AI

❄️ At SNOW customer experience isn’t just about solving issues—it’s about building relationships and driving meaningful growth. In our recent conversation, Thomas McCray, VP of Customer Experience, shared how Snow: ✔ Balances employee satisfaction with exceptional service ✔ Uses data to prioritize quality over speed in customer support ✔ Leverages AI to boost conversions (9.5% sales from AI-led interactions, 34% abandon cart rescue!) From overcoming scaling challenges to integrating AI that feels human, this chat is packed with actionable insights for DTC brands looking to grow smarter. 👉 Check out the full discussion to learn how CX can become your next revenue driver: https://lnkd.in/eeeXZxty #DTC #CustomerExperience #AI #GrowthStrategies #CX #Shopify #ecommerce #ecommexperts

Struggling to manage a vast catalog and overwhelmed support inquiries, NutraBio Labs, Inc. turned to Rep AI for a solution—and the results speak for themselves 💪 We recently sat down with Jonathan Akcay to hear Nutrabio's journey with Rep AI. From guiding shoppers with personalized recommendations to simplifying holiday campaigns and providing actionable insights into CX improvements, Rep AI became an integral part of Nutrabio’s success. ✅ 11.46% conversion rate from AI to a sale ✅ 10% higher average order value (AOV) on chat-assisted purchases ✅ 88% of website's support inquiries handled by AI ✅ 20x ROI with Rep AI Check out the full story 👉 https://lnkd.in/dsAVNdGP #eCommerce #AI #CustomerExperience #SalesGrowth #shopify

We recently sat down with Patrick Sherwin, founder and CEO of GoSun, to explore how they’ve revolutionized solar-powered consumer products. Patrick shared how innovation, community-driven insights, and AI adoption fuel their success. Here are some highlights: 🌱 Leveraging community insights to drive product innovation 🤖 How AI tools, like Rep AI, are reshaping eCommerce efficiency 💡 Lessons in entrepreneurship, customer engagement, and building loyalty It was exciting for us to hear how Rep AI supports GoSun's success: 📈 Driving 10% of sales by proactively engaging customers with the right solutions at the right time 📈 Saves the equivalent of 2 employees’ worth of work, freeing up the team to focus on complex customer needs. Whether you're an entrepreneur, an eCommerce specialist, or a sustainability advocate, this interview is packed with actionable insights and inspiration. 🎥 Watch the full interview here: https://lnkd.in/dRN-xmZa #DTC #ECOMMERCE #SHOPIFY #GROWTH #CX #AI #AIAGENTS

As the holiday season kicks into high gear, we're rolling out some fresh updates to help you optimize your store’s performance and deliver seamless customer experiences. Here’s what’s new: 🔸 Power-Up Your Email Marketing 🔸 Streamlined Support with Address Change Support Agent 🔸 Unified Knowledge Base 🔸 Filter Social Conversations 🔸 Custom Product Groups These updates are all about giving you the tools to grow smarter and support better. Read more on our blog and explore each > https://lnkd.in/eN9JXKeQ #AI #eCommerce #DTC #CustomerExperience

“It cuts back on my customer service team’s headaches and makes shopping more efficient for our customers.” says Donna Lavatai York, eCommerce Manager, Scrub Pro Uniforms about their experience with Rep AI When an AI Concierge meets customer support and sales, you get results such as: ↗️ 8.6% conversion rate from conversations to sales. ↗️ 13x ROI. ↗️ 96% of inquiries in chat resolved, freeing up their team for bigger challenges. and many more advancement for the eCommerce part of the business. With actionable insights and seamless support, Scrub Pro didn’t just keep up—they left the competition behind. Read the full story: https://lnkd.in/dq7cVADZ #eCommerce #CustomerExperience #AIGrowth #shopify #shopifyexperts

We love our customers (obsessed-level love), and we are thankful every day for the opportunity to do what we love and see how it brings them value. So, when we receive new reviews that shows their love back to us we get goosebumps all over 😍 Check out our Wall of Love ❤️ https://lnkd.in/esEqJppW #thanksgiving #walloflove #ecommerce #growth

🎙 Jonathan Levine, brought his years of experience scaling eCommerce brands to our conversation, diving into strategies for breaking through growth plateaus, optimizing acquisition channels, branding and messaging, and leveraging technology for smarter decisions. Watch our full webinar for his tips and recommendations on building a sustainable, growth-ready direct-to-consumer brand: https://lnkd.in/dmp8cqRH Here are some tiny highlights from the super insightful session: #shopify #ecommerce #AI #shopifyexperts #CRO #growth

📍A new agent was just added to the AI Support Skills, introducing - Address Change! 📍 Once you activate this skill, your shoppers will be able to update their order address directly in chat based on your policy. From street names to postal codes, with real-time confirmation and error handling, it empowers your support team to deliver quick, accurate assistance and gives customers more control over their orders. 👉 Learn more about our new support task agent: https://lnkd.in/dmVKZJbr The Change Address agent joins four other Support Skills agents released recently: Cancel, Return, Exchange and Track order. More to come! Here's how the change address agent is activated and works action:

Is scaling on Shopify your top priority? Join us this Thursday for an exciting conversation with Jonathan Levine as he reveals proven strategies for scaling DTC brands. Why are they proven? Because Jon has spent his entire career transforming brands from unknowns to household names through hands-on dedication and innovative marketing tactics. There's so much to learn, so register now to join us > https://lnkd.in/e6pdsPsz #shopify #dtc #directtoconsumer #ecommerce #founderled #marketing #B2CMarketing

✨The holiday season has arrived, and we understand just how vital it is for our customers' businesses to gain every advantage in attracting and converting shoppers. That's why we're removing any tier restrictions on traffic and sessions through the end of the year. We're here to support our customers in making this the most profitable time of the year with engaging conversations that convert, all on us. Let's make this a season to remember! ❤️ Looking for a good read? Enjoy the conversational AI holiday maximising tips for 2024: https://lnkd.in/drrh9vAR #shopping #ecommerce #shopify #cro #revenue #AI #shopifyexpert