Madison Gerchow

Exciting update! Check out the article below to explore the foundations of the Salesforce Platform Evolution, showcasing innovative architecture, increased scalability, and strengthened security. https://lnkd.in/gccqVwPh

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ServiceNow is betting big on GenAI to drastically change the software it sells and the people who sell it. The company mandated that every department needed to develop an AI roadmap. http://spr.ly/60445Flf0 via Fortune #GenAI

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Great story from one of our Nonprofit Partners!!! Second Harvest Heartland is one of the largest and most effective hunger relief organizations in the United States, serving over 113 million meals. Like many nonprofits in this inflationary climate, they are experiencing increased demand for their services. In 2019 their journey with the ServiceNow Now Platform started with IT Service Management needs. With the rising inflationary pressures, they now faced increased demand to deliver more services to help those in need. They realized they needed to “streamline and optimize” their Call Center operations. They expanded their use of the Now Platform via ServiceNow.org to enhance and scale these call center operations. In doing so, they have delivered an optimal and timely experience for those seeking help, unlocked access to insightful data, and empowered staff to focus on mission-critical tasks. Leveraging technology to drive more mission impact! I can't wait to see what's next. Here’s a great story with quantifiable metrics:  https://lnkd.in/gerX7WxF

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At #Microsoft #Ignite we saw the power of community in action. 🤝 Learn how Slalom brings together clients, partners, and experts to drive innovation. #MicrosoftPartner https://slalom.ws/4ikP64e

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The Manufacturing Summit is less than a month away, but it’s not too late to register! Check out the session line up and register before December 27th for the best rate on your hotel room in the JW Marriott Atlanta Buckhead. Register now: https://lnkd.in/dDCS3d3a Let's learn how AI is enhancing the manufacturing space and dig into how to simplify partner selling within manufacturing organizations. See you there!

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Explore how Atlassian Jira Service Management (JSM) empowers state and local agencies to increase user accessibility and centralize service management operations by integrating JSM into 311 help center work flows: https://ow.ly/EOZc30sE6uk

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Optimizing Your Salesforce Investment with Top Managed Services Partner Unlock the full potential of your Salesforce investment with the expertise of a reliable Managed Services Partner. From proactive system monitoring to tailored support solutions, ensure seamless operations and enhanced productivity. Leverage specialized guidance to optimize workflows, reduce downtime, and achieve sustained business growth with scalable and cost-effective strategies. Read More: https://lnkd.in/dHU3JDmX #SalesforceManagedServices #CRMOptimization #SalesforceExperts #DigitalTransformation #BusinessGrowth #CustomerSuccess #TechInnovation #ScalableSolutions #DataSecurity #BusinessStrategy

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The expanded partnership between ServiceNow and Microsoft is a milestone for transforming #EmployeeWorkflows. By combining ServiceNow’s Now Assist with Microsoft 365 Copilot, we’re bringing AI-driven solutions directly into the tools employees rely on every day, making work simpler, faster, and more intuitive. This collaboration underscores the potential of AI to streamline work at every level - from day-to-day tasks to complex challenges. Together, ServiceNow and Microsoft are setting a new standard for how organizations empower their employees and drive real impact. #AI #EmployeeWorkflows #ServiceNow #Microsoft #NowAssist #Copilot

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Though most service organizations are investing in AI, 76% of executives struggle to scale it effectively, largely because of disconnected systems and siloed data. Today, #Salesforce announces Unified Knowledge, a new solution that integrates organizational knowledge resources from disparate third-party systems into #Salesforce, helping service agents be more efficient and resolve customer cases faster. See how Unified Knowledge uses AI to decrease resolution time and lower service costs at the same time:

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Is trying to do more with less your biggest challenge at work right now? According to a recent survey, 65% of IT leaders would say yes. Read Lakeside Software's latest blog post to learn what else IT leaders are grappling with.

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Building seamless omnichannel journeys just got easier! Slalom experts Breana Fischer and Joel Lapidus share how to enable SMS sends in Salesforce Marketing Cloud, even without a known email address. No user left behind—read it now on Slalom Technology. #ImWithSlalom https://slalom.ws/3DsePI1

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C-suite leaders have weighed in on the highs and lows of the AI revolution. Read on for the five biggest challenges they’re up against as they work to implement AI across their orgs, and how we’re navigating these challenges ourselves at ServiceNow. http://spr.ly/6044l4osY

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Must read! ServiceNow's Chief Digital Information Officer Chris Bedi shares insights on the top three ways enterprises are using GenAI to transform their operations. Check it out ⬇️ #LetsGO!

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Want to get started with low-code app dev? Looking to take your low-code practice to the next level? Check out ServiceNow’s app dev deep dive to learn how anyone can leverage the power of the ServiceNow platform to rapidly build high-quality, scalable, and easy-to-govern apps! http://spr.ly/6046sIanG

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