Personal update:
My 5 year adventure at FloBiz came to a meaningful close a few months ago. Few are fortunate to experience both building a business from scratch and scaling it to tens of millions of users. It’s been a privilege to work in #SMB #SaaS - a space I deeply cherish and believe in.
My journey spanned crafting initial vision to achieving PMF, acquiring our first customer to scaling to 10M users, and building initial core teams to establishing scalable GTM motions. Over the years, I led various product initiatives across monetization, growth, activation, engagement, renewals, etc driving significant ARR expansion. We developed a hybrid GTM model combining self-serve (PLG) and sales-assisted funnels, optimizing CAC and LTV.
We shipped hundreds of industry-first product offerings that addressed user needs in invoicing, inventory management, compliance, payments, and collaboration, expanding our PMF and driving strong customer adoption. Beyond our core SaaS product, we pioneered a payments product with robust anti-fraud systems, variable cashback, and sophisticated KYC and settlement engines (link: https://lnkd.in/gmH69nFY).
I’m especially proud of fostering a culture of deep user research, user-centric design and rapid data-driven experimentation that has guided us all these years.
In my final chapter at FloBiz, I found myself captivated by #AI's transformative potential. Our internal experiments with AI workflows demonstrated substantial efficiency improvements. This sparked a deeper exploration, leading me to spend recent months in the US diving deep into LLMs, multi-agent orchestration, deterministic RAG pipelines and RLHF while consulting for AI-first startups.
Just as the mobile and GST transformations enabled FloBiz's success, I believe we are on the brink of an even greater shift — from SaaS to AI-native products. This shift demands reimagining software from the ground up, not as tools but as intelligent, autonomous system of AI agents. This vision drives my next venture — more on that soon!
🙏 Deep gratitude to Rakesh, Rahul, Aditya for their trust, as well as to our investors, incredible team members, and most importantly, our customers. Here’s to new beginnings! 🌱
