We sat down with the insightful Aman Garg to seek his informed perspectives on the role of #AI in #PreSales. He pointed out an important vector to consider while assessing AI's impact - customer segmentation. Consider customers on a spectrum: from large enterprises with seven-figure ARR commitments to high-volume, high-transaction customers who may just sign up for free trials and need deeper feature demos. AI's impact will be most significant in this high-volume mid-market segment. Here, the investment in AI tools offers the highest return due to the sheer volume of interactions. 💡 🚀
Aman Garg, Head of WW Solutions Engineering at Drata underscores the role of #AI in enabling SEs to focus on delivering exceptional service and value to all customers. Aman highlights key use cases, such as the knowledge layer, which helps streamline tasks like POC check-ins and deep dive demos. He explains how AI, particularly in high-volume, mid-market segments, can enhance efficiency and effectiveness. He also addresses a common concern: Will SE roles disappear with AI bots answering questions? Not quite. 👉 Follow Olto for informed insights from the world's foremost #PreSales executives in the #OltoSalon conversations.
