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Discrepancy Report

This document discusses room variance reports, which reconcile the housekeeping and front office records of room status and occupancy. It explains that housekeeping prepares a room verification report each day listing the physical status of every room, and any discrepancies between this and the system status are noted. Rooms with discrepancies are investigated by management to determine the reason, such as an unrecorded check-in or check-out. Causes of discrepancies include status issues like an occupied room marked vacant, or differences in the recorded number of guests versus actual occupancy. Maintaining accurate room status records is important for hotel operations.

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Kiran Mayi
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3K views6 pages

Discrepancy Report

This document discusses room variance reports, which reconcile the housekeeping and front office records of room status and occupancy. It explains that housekeeping prepares a room verification report each day listing the physical status of every room, and any discrepancies between this and the system status are noted. Rooms with discrepancies are investigated by management to determine the reason, such as an unrecorded check-in or check-out. Causes of discrepancies include status issues like an occupied room marked vacant, or differences in the recorded number of guests versus actual occupancy. Maintaining accurate room status records is important for hotel operations.

Uploaded by

Kiran Mayi
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
Download as pptx, pdf, or txt
Download as pptx, pdf, or txt
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DISCREPANCY / ROOM VARIANCE REPORT

There are two kinds of Room Status reports


maintained
1. Front Office Occupancy report (System Status)
2. Housekeeping Room Status report (Room
Verification report).
. Room verification report (RVR) is prepared by
housekeeping to check and verify the physical
status of all rooms.
. Any disagreement arising between the system
status and the physical status of rooms is called
discrepancy.
. All discrepancies are tallied in coordination with
front office.

Preparing the report


Each HK Associate/Floor supervisor checks the
physical status of each room on their floor and
compiles it in the section book RVR sheet by
10.00am.
And again at 03.30 pm before close of shift, The
Executives compiles all reports and hands over to the
HK desk / Shift in charge.
The desk in-charge prepares the RVR / HK room
status reports and updates the status of all the
rooms in the PMS system.
The desk person enters the HK room status and HK
person column only and saves the changes on PMS.

On saving the changes, only the rooms with


discrepancy remain on the screen. If the FO
and HK room status columns do not match, it
results in a room discrepancy and
if the FO and HK No. of Guests columns do not
match then it results in a person
discrepancy.
The rooms with discrepancy are then resolved
in coordination between HK and FO by finding
out the reason for such a difference. The Duty
Manager / Front Office Manager physically
verify the actual status of the rooms and take
the necessary action.

Various reasons for Discrepancies


are
1. STATUS DISCREPANCY:
HK status OCCUPIED & FO status VACANT:
Check in not shown but guest occupying
the room; Room shifting not shown but
guest occupying the room.
HK status VACANT FO status OCCUPIED:
Check out not shown, but guest vacated
the room (skipper); Room shifting not
shown but guest vacated the room.

Person Discrepancy
2. PERSON DISCREPANCY:
. When there is a difference in the
number of guests occupying the
room physically as checked by no. of
beds used (HK) and the system
during check in (FO).
. SLEEP OUT Bed unused, but
baggage still in the room

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