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DevTrack The Integrated Solution For Defect and Project Tracking

Introduction
DevTrack is one of the most powerful and flexible This paper discusses how DevTrack was designed and
defect and project tracking solutions available. This implemented. For those that want to compare DevTrack
paper describes the unique approach and conceptual with other defect and project tracking tools based on the
model that has made DevTrack a clear leader in low-level architecture and implementation rather than the
today’s competitive defect tracking market. specific features, this paper will help you gain insight into
the DevTrack approach. This paper should also help you
Since DevTrack was first introduced in 1996, decide if the DevTrack model of defect and project tracking
TechExcel’s prospects and customers have evaluated is appropriate for your Issue tracking process and for your
the product primarily in two ways: software development team.

1. Compare DevTrack feature-by-feature This paper assumes the reader has significant knowledge
against other commercially available and experience related to managing a software development
products. process and has previously used DevTrack or some other
2. Study the DevTrack model for managing defect-tracking package. If you have not used DevTrack, we
the defect/project tracking process and recommend that you download the most recent version of the
determine if this approach satisfies their product from our Web site, install the evaluation software,
needs. and test the program using the pre-populated sample project
Please refer to www.devtrack.com for more for one or two hours. Some experience using DevTrack will
information, request a personal demo from our help you understand and appreciate the topics discussed in this
sales team, or download an evaluation copy of paper.
the product for your team to perform a thorough
evaluation.

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Powerful and Easy to Use DevTrack’s Open Workflow /

DevTrack is the premiere defect and project tracking tool for software Lifecycle (OWL) Model
development teams, helping to ensure that development projects finish
on time and on budget. DevTrack comprehensively tracks and manages DevTrack represents each development Issue as a complex definable
all defects, change, and feature requests, as well as all other development lifecycle from initial creation to verification, resolution, integration, and
Issues. DevTrack also provides powerful workflow and process automation closure. The DevTrack model tracks an Issue’s dynamic history using
features, robust searching and reporting, and comprehensive point-and- process-dependant and process-independent properties, overcoming the
click customization. Intuitive and powerful, DevTrack provides a scalable limitations of the traditional flat model.
out-of-the-box solution.
Process-dependant properties are fully time sensitive and change
Using DevTrack and DevTrack Web is efficient and seamless for your throughout the Issue-resolution process. These changes are tracked with
development team. When DevTrack was first conceived, our development the team member making the change, the time the change was made, and
team was fully aware that DevTrack users would be interacting with the the current values for all other properties at that time.
product on a daily basis. We designed and implemented DevTrack to
be easy to use, while preserving a powerful feature-set and high-level Process-independent properties are more static, and are used primarily to
performance. Whether you are using the DevTrack client application, or define the fundamental attributes of an Issue in ways that will not change as
using DevTrack Web from home via a 28K modem, you will enjoy very the Issue lifecycle progresses. DevTrack provides 34 process-independent
quick response time. properties and over 20 process-dependent properties, all of which are
completely definable, and can be enabled or disabled as needed.
When you evaluate DevTrack against other Defect tracking products, keep
in mind your team will be using the product on a daily, hourly, or possibly DevTrack represents every development Issue with multiple database tables,
even a continual basis. Also, take into account the importance of using a some time-dependent and others time-independent. Time-dependant
product that is well-designed, powerful, and easy to use. properties are recorded using multiple records and can be unlimited in size,
while time-independent properties are recorded using a single record.
The true value of an excellent defect and project tracking solution is that
it improves the overall effectiveness of your team. DevTrack customers DevTrack’s Open Workflow/Lifecycle model ensures that every
consistently report a 25 to 40 percent improvement in their team’s overall development Issue is effectively tracked using both its static and its dynamic
efficiency. The larger your development project, the better the results you properties, such as the Issue’s current owner and progress status. The
should expect. progress status is defined by an unlimited set of fully definable open states
and one closed state. The complete Issue lifecycle then consists of the full
set of progress status transitions along with the team member ownership
Conceptual Models for Defect history and user-defined dynamic properties.

Tracking With this dynamic model, DevTrack provides the following capabilities.

All defect-tracking tools are based on the principle of tracking a • All team members can be involved in any phase of an Issue’s
development Issue from submission through resolution. DevTrack lifecycle and there is no limit to the number of times the ownership
distinguishes itself from other defect tracking products with its unique of an Issue can be assigned and reassigned.
Open Workflow and Lifecycle conceptual model. The DevTrack model • Unique business logic can be applied to all team members such as
combines a dynamic lifecycle approach for representing and tracking each the submitters, QA members, and programmers, to ensure that each
development Issue with an integrated team representation that optimizes team member has exactly the right level of authority, visibility, and
the development workflow. TechExcel calls this approach the Open control.
Workflow / Lifecycle, or OWL model. • At any given time an Issue is assigned to one and only one team
member, team group, or group folder (refer to next section) to be
The sections that follow will define and discuss the OWL model in detail, fully responsible for the current phase of the Issue’s lifecycle.
comparing it to the more traditional approaches. • Teamwork effectiveness can be easily monitored by analyzing

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the total lifecycle duration for all Issues. When the average Issue additional security prevents unauthorized viewing or modification of
lifetime is minimized, the cumulative work of all the team members confidential data associated with an Issue.
involved is optimized.
The effectiveness of each individual or team group can then be evaluated by
analyzing each of the phases in which that the person or group is involved.

Benefits of the OWL Model

• Combining the dynamic Issue lifecycle model and the development
team representation, DevTrack enables an Open Workflow /
Lifecycle model, that provides the following benefits:
• An unlimited number of progress states can be defined to track the
Issue lifecycle.
• Because there is one primary owner at every phase of an Issue’s
lifecycle, Issue progress tracking provides accountability and
achieves teamwork effectiveness.
• The development team can be represented to include any number
of groups and any number of group folders with overlapping team
members.
• By defining the appropriate set of account types and assigning each
team member the proper account type, development workflow can
The DevTrack Team be enforced through controlled teamwork disciplines.
Representation • By defining proper privileges for each account type, each team
member’s role within a project is defined and controlled. For
DevTrack’s development team representation is designed to optimize the example:
overall Issue tracking process and team effectiveness. In DevTrack, a team ■ Programmers may only see development Issues at the phases
consists of the individual members and team groups, with each member that require coding and unit testing.
associated with multiple groups when appropriate. The team group ■ Group leaders may forward newly found defects to members of
concept organizes a development team into smaller specialized entities his/her group, but may not assign Issues to members of other
for work allocation and security. DevTrack also uses the concept of group groups.
folders to reflect the fact that an Issue may belong to a group as a whole, ■ Test engineers may submit new defect Issues to a team group
instead of an individual team member at a particular phase in its lifecycle. or group folder, but may not assign the Issues to individual
Group folders store common Issues and enable more flexible and definable programmers.
workflow control. ■ Project managers can view and monitor the work progress for
his/her entire team, assign Issues among all team groups, and
DevTrack uses an extensive privilege assignment mechanism to maximize generate reports for one team member, one group, or the entire
team coordination and security. Account Types are created with extensive team.
definable privileges and each team member is then assigned the account • DevTrack tracks the entire lifecycle of any development Issue.
type that best represents his/her specialties and responsibilities. Virtually Further, DevTrack allows each team member to focus solely on the
every major function and every field within DevTrack can have its privileges Issues that they currently own and the work needed for that phase.
uniquely defined for each account type. This provides the flexibility to As a result, the activities for each individual team member related to
customize the workflow and security of a development project based its a specific project become much easier to manage.
unique requirements.

DevTrack further associates each account type with a set of read-only

fields and a set of invisible fields, providing field-level data security. This

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Defining and Implementing Your represent the transitions between them.

2. Since you may have multiple transitions from a specific state to all
Workflow with DevTrack next possible states, you should draw multiple arrows connecting
each state to all of its next possible states.
An Issue workflow is the process by which an Issue’s status changes from 3. Draw each progress state as node in the workflow graph into your
its initial submission, through intermediate states, to its final resolution. DevTrack project, and define its unique properties. Any state can
Using DevTrack Admin, you can define a unique workflow for any kind be designated as an open state, and any state can be defined as a
of software project. A good rule of thumb is that a simple workflow that closed state. A closed state is simply one where an Issue is officially
satisfies all of your process closed when moved into this state.
4. Define the initial state limitations. For example, an Issue can
requirements using the fewest possible progress states often achieves the initially only be in the New Feature or New Defect state.
greatest team effectiveness and optimizes the overall development process. 5. Draw all possible transitions for each progress state according to the
arrows drawn in the workflow diagram.
Figure 1 below shows an example of a software development workflow that 6. Define the applicable owners for each progress state by individual,
can be easily configured and enforced with DevTrack. group, or account type. For example, only team members with
Account Type QA Engineers can be owners for Issues at the state of
QA Testing.
7. Define who can change an Issue from its current progress status
state to next possible states. For example, only QA group leaders
and project managers can change Issues from the state of Assigned
to QA testing to QA Failed or Closed.
8. For each state, define the properties that should be “read only” and
those that should be entirely invisible.
9. Test your workflow using the DevTrack client application or
DevTrack Web, and validate the system logic for the possible
workflow scenarios, then make changes as needed.
10. Repeat the testing and improvement process until the system
behaves exactly as needed for your project.

DevTrack is Completely
Configurable
Nearly every aspect of the DevTrack user interface is fully configurable.
Some examples of DevTrack’s configuration options are outlined below:

• You can fully configure the user interface for both the DevTrack
client application and DevTrack Web. The user interface includes
the page layout, page content, field positioning, field type, and pre-
defined field choices.
Design Your Workflow • You can enable multiple Issue property pages including description,
current status, version control, time tracking, history, notes, Issue-
We recommend the following design and implementation steps to achieve to-Issue links, as well as three completely definable custom pages.
the most effective workflow within DevTrack. Each page can be designated as visible or invisible.
• You can enable or disable the predefined fields. Each field can be
1. Draw your workflow diagram using a format similar to Figure1 customized to record an Issue property specifically defined for your
above. Use rectangles to represent progress states, and arrows to project tracking needs.

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• Custom DevTrack fields can be defined to be one of the following For project managers who need to generate presentation quality reports,
controls: single line edit box, multiple line edit control, check box, the DevTrack client application currently provides advantages over
radio button, dropdown, combo box, auto-grow combo, multiple DevTrack Web. The client application also provides advantages for some
check box control, multiple radio option control, or time/date group operations including the group property change, group forwarding,
control. group duplicating, and group deleting.
• DevTrack supports master/detail field relationships, which can
be defined between any two drop-down fields. A detail field can One area where the DevTrack client may always offer an advantage over
also be the master of an additional field, which enables cascading the Web interface is its seamless version control integration. While we
Master/Detail relationships to be defined within each DevTrack will enable version control integration via the Web, these operations will
project. remain a more platform dependent client application, and the client-based
integration will offer greater power and flexibility.
In addition to the project-level customization and configuration, DevTrack
offers an extensive set of user-level customization including the look and
feel of the user interface and many workflow related preferences. DevTrack is fully scalable

For example, a user may select to display the DevTrack Issue list with DevTrack scales as your team grows. Team groups can share one web
different fields and in different order from other users. A user may also server and application server or install their own. Multiple web servers
select to customize his/her team member dropdown list to include the and application servers will handle the workload separately, thus greatly
team members he/she regularly assigns to new Issues. improving the throughput. They will have connect to the Database Access
component for any Database operations. A separate search engine can
DevTrack’s extensive customization does not come with a performance installed to enhance the search performance.
penalty. DevTrack’s point-and-click customization prevents users from
creating extra tables or scripting language. As a result, performance is
always optimized by the programming logic, which is not altered by the
customization process.

DevTrack’s customization is always future version compatible. Because

DevTrack does not allow the customization process to create extra tables or
scripting language, the database and the program will always be compatible
with future versions of the product.

Integrated and Powerful

Web and Client/Server Solutions
DevTrack Web is an intuitive and powerful complement to the DevTrack
client/server application, providing nearly 100 percent of the feature set via
the Internet. With DevTrack Web, distributed teams and key customers or
beta test sites all benefit from an intuitive LAN-like interface while having
access to all of DevTrack’s features.
DevTrack Web and Database
DevTrack Web can be used as a stand-alone product or in tandem with
the DevTrack client application uniting internal and external development Replication
teams. In fact, you can deploy DevTrack with any combination of the client
and Web applications and all data is completely synchronized in real time When you have multiple development teams in different locations across
to the central database. the country or around the world you can choose to use one DevTrack Web
server or multiple DevTrack Web servers. Multiple Web servers can be

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installed at the same location as the central DevTrack database server, or at skills-based routing of new Issues guarantees each team member is always
different locations, and can be installed inside or outside of firewalls. assigned only appropriate Issues to resolve.

Suppose you have several remote development teams in China and you Auto-routing ensures that when an Issue is submitted, or re-assigned
want to enable these teams to work efficiently with your team in the United to a new team member, it is automatically assigned to the most appropriate
States. If you have a dedicated, fast connection between your DevTrack team member. Routing can be 100% skills-based, 100% workload-based, or
Web server in the U.S. and a Web server in China, you might want to install a weighted combination of the two.
an additional DevTrack Web server in China. This enables the Chinese
development team to use DevTrack Web from their local web server. The The auto-routing criteria can be fully customized using any combination
Internet performance would be faster assuming the data exchange between of the pre-defined Issue properties such as product, problem area, and
the Web server computer in China and the database server in the United priority. Because each combination of Issue properties directly corresponds
States is fast. to the skill set of the team members who would be working on an Issue, it is
most appropriate to select the team member based on these criteria. Each
In most cases you will find that using a Web server computer local to criterion is then associated with a list of applicable owners or group folders,
the database server provides the best performance. Because every page each of which is then assigned a ranking index from 1 to 10. An owner
in DevTrack Web is carefully designed to be less than 100K, you will with a “10” is the best match for the skills required for the defined criteria.
experience responsive performance regardless of your location, even with a
28K modem connection. Auto-escalation is a powerful feature that enables email
notification to be setup and repeated as appropriate, and Issues to be
While multiple database servers using a carefully designed database automatically re-assigned when needed. Issues can be auto-escalated based
replication schema might improve system responsiveness and performance, on the Planned Finish Date, or based on a Lack of Work Progress.
you run the risk of data update conflicts. Unless you have unidirectional
database replication, we do not recommend you use database replication to You can specify the account type, group folder, or a specific owner to which
handle multiple development teams. to have the Issue re-assigned. By checking the “Apply auto routing rules”
checkbox, the re-assignment will be defined by the rules you have defined
Project Related Document in the auto-routing page. You are also able to define a new Progress Status
for the Issue when it is re-assigned. This is useful if you need the progress
Management status to change to a state such as “Escalated to group 2” if the Issue is being
routed to a more experienced group because it is overdue or no progress has
DevTrack is designed to manage all aspects of project tracking, including
development-related document management. All project related been made by the existing owner.
documents, such as internal design, external design, testing cases, and
QA documentation, can be managed within the DevTrack database. The Industry’s Best Integration
External HTML links and Web site references can also be managed
within DevTrack. You can then link DevTrack Issues with specific design with Microsoft’s Visual
documents, testing cases, etc.
SourceSafe
Skills-based Routing and Issue DevTrack provides seamless integration with Microsoft’s Visual SourceSafe
version control software, allowing users to automatically associate an Issue
Escalation in DevTrack with the check in/check out operations of Visual SourceSafe,
providing a tight link between version control and defect management.
Defining and enforcing the defect resolution process is critical for
effectively managing software development. DevTrack’s definable workflow With DevTrack’s source code control (SCC) add-in module, you can select
allows you to create and control process states, transitions, and applicable related DevTrack Issues directly from within Visual SourceSafe or other
owners to ensure that every defect and Issue is verified, resolved, tested, software development platforms such as Visual Studio and Visual C++,
integrated, and released as appropriate for your organization. Automatic while you perform check-in/check-out operations. This means you can stay

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within your IDE without launching DevTrack.

Other Version Control systems
DevTrack/Subversion Integration TechExcel is committed to continually improving DevTrack and
maintaining its leadership in the product development defect and project
DevTrack’s built-in integration with Subversion enables connection tracking market. We have version control systems as built-in support for
between DevTrack Issues and Subversion changes. At code check-in time, DevTrack including Rational’s ClearCase, Merant’s PVCS, Microsoft Team
developers can choose to link the change to specific DevTrack issues. Foundation, AccuRev and the popular open-source Concurrent Version
Related changes can also be viewed in DevTrack at the convenience of the System CVS.
users.
Reporting and Analysis
DevTrack/Perforce Integration DevTrack provides over 150 pre-defined reports and graphs, including
customizable text reports for Issue lists, graphic reports for defect
DevTrack/Perforce integration provides two-way synchronization between distribution and trends, tabular reports, lifetime analysis reports, Web
DevTrack Issues and Perforce jobs. All the integration rules are definable Query reports, and time tracking reports at the Issue level and project
by using DevTrack Admin with point-and-click operations. level. Graphical reports include submission and closing trends, resolution
time, and development team workload analysis. By combining robust
DevTrack/Perforce integration is designed to extend DevTrack’s powerful Issue-level searching conditions, with team member and progress status
workflow feature to Perforce users. This is achieved by allowing the filters, DevTrack dynamically displays focused and relevant reports. Fully
following synchronization logic: customized reports can also be created using Crystal Reports, which can be
integrated directly into the DevTrack Report View.
• Separately defining the sync direction for Perforce jobs to be one
directional or bi-directional. You can control the DevTrack Issue DevTrack’s powerful and flexible customization capability for reporting
owner and Perforce job user to be one way synchronized, two way is unsurpassed. You can personalize any of the standard reports; define
synchronized, or not synchronized. customer reports without programming; and fully customize layout, Issue
• You can further control the synchronization to be progress properties, grouping, and sorting preferences. Such user-defined custom
status dependent. For example, you can define a rule to stop reports can be designed using Crystal Reports and Web HTML based
synchronization from Perforce to DevTrack once a development reports. You can also export any of the DevTrack Web reports to Microsoft
Issue is at QA Testing phase. Excel users as Web Query reports.
• You can also control the synchronization rule to be applied to Issue
owner separately from the other Issue properties. For example, you
Time and Cost Tracking
can allow all DevTrack Issue properties to be synchronized with
Perforce but not the Issue owner.
Time usage and associated costs for different time categories and rates on
• You can apply DevTrack’s workflow rules dynamically to each
any Issue can be added. The General Settings page allows the following
synchronization activity. For example, when a Perforce job in fixed
properties be defined:
state gets synchronized to DevTrack. The DevTrack Issue can be
set automatically to the QA testing progress status state with a pre-
• Enable Issue level time tracking.
defined QA engineer as the default new owner.
• Show Issue level cost information. If this check box is selected, a
DevTrack team member can edit the support cost hourly rate along
The DevTrack/Perforce integration also provides powerful reporting
with the time spent in hours.
capabilities to show defect and project tracking and its associations with
• The Work Type list window allows a DevTrack project
the source control activities.
administrator to define work types for time tracking.

The Account Hourly Rate allows the hourly rate to be specified for each
account type. The Member Hourly Rate allows the hourly rate to be

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specified for each team member. The Account Privilege page defines
Deploying DevTrack
account types so that some team members can edit time usage for others
and can edit the hourly rate for the Issue level time entries.
Deploying DevTrack is a relatively easy process. First install the DevTrack
database server and the DevTrack Web servers. If you want to use the
Email Integration and Notification DevTrack client application, you can install it directly from your DevTrack
database server computer, which contains a DevTrack client setup folder
DevTrack’s Email Submission feature allows external email messages for automated installation.
to be sent directly into a DevTrack project, automatically creating an
Issue record. The Email Submission page is the area to set up all email DevTrack can be configured to use one or multiple server computers. The
information to integrate with the email server. There are four areas that DevTrack Web server can share the same computer with the DevTrack
need to be setup to enable email: the General Settings, the Incoming Mail Application/Database server or the Web and Application/Database servers
Server, the Outgoing Mail Server, and the Email Auto-Submit page. can be installed on separate systems.

The Notification privileges are assigned to Account Types, not individuals.

Advantages of Using Multiple
Therefore, if an email privilege is assigned to the Tech Support account
type, for example, all members of that account type will be able to receive Servers
emails.
• Your system is more scalable.
Email notification can be triggered by the occurrence of six Events: Issue • If you have a good LAN connection between the Application/
submission (creation), forward, new note, close, reopen, and status change Database server and the Web server computers, you will have better
as shown below: performance when you have a high number of concurrent users.
• You can configure your Web server to be outside of your corporate
Email for Issue Owners/Non-Owners firewall and your Application/Database server inside your firewall
By default, email notifications are sent to Issue owners for all account to have more security control.
types. You may uncheck any of these options that are not applicable for
your particular project. However, on some occasions it is important that
certain users receive email notification even if he/she is not the owner. To
Advantages of Using One Server
allow non-owners to receive email notification when a particular Event Computer
takes place, simply highlight the Account Type, go to the Others tab, and
check the desired Events. For example, Managers (who may or may not be • It may be more cost effective.
the owner of an Issue) may wish to be notified when an Issue is submitted, • If you have a high number of concurrent users in the hundreds or
forwarded, or closed. thousands range, DevTrack client/server applications and Web
servers will still offer good performance.
Notification Conditions • If you do not need to gain the additional security control as
Defining email conditions enables users to receive emails only when the outlined above, one server computer will offer good performance.
specified condition is met, reducing excessive and unnecessary emails. For
example, managers may wish to be notified when Issues are submitted even
if he/she is not the Issue owner. However, he/she is only interested in being Integration with ServiceWise
notified when urgent Issues are submitted. This is easily configured within
the DevTrack Admin application. ServiceWise is a completely integrated Customer Support and Help Desk
solution, combining the power of the Web with sophisticated client/server
applications. ServiceWise also integrates workflow, communication, and
Email Notification Format
database management technologies. The result is a tremendously powerful
When an Issue notification is emailed, you can define the email format. You
and flexible tool that provides a 100% complete Web solution and a
have the option of entering information to the subject line, body header,
complete client/server solution, with seamless integration. ServiceWise
body, and even a signature to the email. This notification can be setup in
provides the ultimate solution for today’s demanding Customer Support
the Admin under Advanced Features Settings for Email Notification.

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organizations. be created. This event would assign ownership to a unique set of

users based on a variable or field value.
DevTrack and ServiceWise can be configured to share a common • Event Workflow Improvements
database, allowing development teams and customer support teams to The event workflow in DevTrack 6.1 has been completely
easily collaborate and share data. When a customer support incident is revamped. The new functionality adds ease of configuration, and
an indication of a possible software defect, the support team can easily more options for defining transition-based event triggers. The event
copy the incident from ServiceWise into DevTrack as a new defect, to be workflow allows you to automatically create certain sub-issues when
managed and resolved by the development team. an issue changes state or a certain action is performed on an issue.
Conditions can be applied to the creation of these items. The event

DevTrack Enterprise Edition workflow can also prevent a transition from occurring if certain
tasks are not completed.

The DevTrack 6.1 Standard Edition includes all the features of DevTrack • Event Automation Improvements
version 6.03 plus some feature enhancements. DevTrack 6.1 Enterprise In addition to the status of an event automating the status of an
Edition includes all the Standard Edition features plus new advanced issue, DevTrack 6.1 now allows the status of a group of events to
features. affect this automation. For instance, it is now possible to say that
when all events of a certain group, such as Approval, are closed
Software Development Lifecycle Management (SDLC) is becoming successfully, progress to the next state. However, if any of these
increasingly important to today’s software development teams. DevTrack events are closed but not successful, another state automation can
is designed as a total product development project-tracking solution occur.
– starting with Day One. Hundreds of companies are deploy DevTrack • Subprojects as Conditions of Email
to manage their software development project tracking and total lifecycle Notifications
management. Subprojects can now be used a condition within email notifications.
• DevPlan Integration
DevTrack Enterprise Edition is designed and developed to provide DevTrack 6.1 Enterprise Edition is fully integrated with DevPlan,
customers with additional advanced features to achieve better product TechExcel’s new project management tool. Managers can create and
lifecycle tracking and management tools. DevTrack 6.1 Enterprise Edition manage project plans in DevPlan, and use DevTrack to track the
offers the following advanced features: implementation of those projects.

• Release Management For a more detailed discussion on DevTrack Enterprise Edition, please refer to
The Release Management module adds exciting capabilities to the the DevTrack Enterprise Edition white paper.
Enterprise Edition of DevTrack 6.1. Using this system, a parent
issue can spawn several child test issues, each belonging single issue
to a distinct product, versions, and build. An unlimited number of
these child issues can be used to track the resolution of the parent
issues across these diverse environments.
• QA Test Events
A new type of event, called QA Test Events, allows for
unprecedented coverage of issue verification. QA test events can be
linked to Build subprojects, allowing issues within those subprojects
to automatically generate testing across different platform,
languages, or any other user defined variable. The results of these
tests can be used to automate the parent issue.
• Co-owner Events
A co-owner event allows DevTrack users to define multiple owners
of different areas of an issue. For instance, if an issue needed a fix in
several different versions of a component, a co-owner event could

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