Process Documentation Form
Process Documentation Form
Process
overview
<Enter a summary description of the process and its objectives. Indicate its level using the
Process category boxes below. Mega processes relate to the entity-level operations
associated with the business, e.g., Purchasing. Major processes serve to define the
activities that need to be performed at a function/business unit level to support associated
mega processes. An example of a major process would be accounts payable. Major
processes consist of a number of sub-processes, which determine, at a detailed level, how
specific tasks are performed, e.g., the reconciliation of invoices to purchase orders.>
Process
category
Related
process 1
Major
process
Mega process
Related
process 2
Sub process
Doc.
Ref.
Doc.
Ref.
Inputs
Outputs
Associated IT applications
Process owner(s)
Process Narrative
Process narrative
<Describe the process from beginning to end noting the key steps and activities performed. Record the key
work products and responsibilities, and build an understanding of the process understanding by designing
questions using - What, When, How, Where, Who and Why.
For example: What are the steps performed to achieve objective x? When are these steps performed
(frequency/timing)? How are they performed (any systems used?) Where are they performed (physical
locations)? Who is responsible for their performance and review? Why is the process performed in that
order? Consider the use of a process flowchart to illustrate the key steps (attach the flowchart to this form)
and link the narrative to the flowchart.>
Risks
<Summarize the risks associated with the process>
Controls
<Summarize the controls used throughout the process (indicate who performs the control and whether it is
manual or automated and prevent or detect)>
Observations
<Document any observations/improvement areas identified during process understanding>
Process Narrative