Computer Hardware and Software Installation

project

During this project, the following competencies will be assessed :

Connect Hardware Peripherals

Element Performance Criteria

1. Confirm 1. Clients’ peripheral requirements are identified and are confirmed in
requirements of accordance with organisation standards
client
2. Client requirements and peripherals needed in line with
organisational guidelines are documented and reported to the
supervisor
3. Client requirements are cleared with supervisor in line with
organisation guidelines
4. Client support expectations are covered by vendor’s warranty and
support services
2. Obtain required 1. Peripherals are obtained under instruction from
peripherals management/supervisor
2. Peripherals are entered into equipment inventory according to
organisation’s procedures
3. Contents are validated and method of ensuring the physical
contents match the packing list is demonstrated
4. Peripherals are stored according to vendor/manual guidelines

3. Connect 1. Timeframe for installation schedule is verified with higher

hardware authority
peripherals
2. Existing peripherals are disconnected and replaced, with minimal
disruption to clients
3. New peripherals are connected with minimal disruption
4. Computer is configured to accept new peripherals
5. Hardware peripherals are tested and client satisfaction is
confirmed. Amendments are made as required for client

Install Software Applications

Element Performance Criteria

1. Determine 1. Client requirements are documented and reported to supervisor
software or 2. Supervisor’s instructions to meet client requirements are acted on
software upgrade in line with organisation guidelines, corporate purchasing, licensing
requirements of arrangements, and budget
clients
2. Obtain software 1. Software is obtained under instruction from management or
or software supervisor
upgrade 2. Licensing requirements are determined and recorded in line with
organisation guidelines
3. Install software 1. Upgrades are installed to meet supervisor instructions
or upgrade 2. Process is undertaken so clients experience minimal disruption
3. Computer is installed to accept software
4. Testing and acceptance in line with corporate guidelines are carried
out
5. Client requirements are satisfied. Amendments are made as
required for client, or client is referred to appropriate person/
supervisor, if necessary

Operate Computer Hardware

Element Performance Criteria

1. Use appropriate 1. Functions of office peripherals are identified
office 2. Requirements of task are determined
peripherals
3. Appropriate hardware is selected to perform task
4. Hardware is used to produce required outcome
2. Operate and 1. A range of hardware equipment is operated to complete routine
maintain a range tasks
of hardware 2. Hardware consumables are determined and replaced

3. Use keyboard 1. Occupational Health and Safety regulations are followed

and equipment 2. Keyboarding is carried out according to organisation guidelines on
speed and accuracy

Apply OH&S Procedures

Element Performance Criteria

1. Determine 1. Occupational Health and Safety supervisor is determined
Occupational 2. Occupational Health and Safety issues in the immediate workplace
Health and Safety are assessed and action to rectify the problem is taken or reported
(OH&S) issues to supervisor
relating to 3. Workplace and OH&S procedures are followed to ensure safe
immediate work working environment
environment
2. Document and 1. Information relating to Occupational Health and Safety regulations and
disseminate requirements are obtained
Occupational 2. OH&S regulations impacting upon the Information Technology client
Health & Safety area are determined and documented
requirements 3. Documents are submitted to supervisor for verification
4. Occupational Health and Safety documents are provided to all work
stations
5. Occupational Health and Safety documents relating to IT are updated
and re-issued as required

3. Provide basic 1. Ergonomic requirements of clients are assessed

ergonomic 2. Advice is provided to clients based on vendor requirements,
advice workplace policies and the latest OH&S information
3. Advice is documented and passed on to client and supervisor
Checklist for Installing Computer Hardware

Customer Service is an important part of any business. In this

exercise you will be expected to behave in a thorough and business
like manner.

Your task is to configure and install a computer system for a staff

faculty area. You will be assigned a faculty and will be expected to
negotiate the installation details with the teacher in charge.

Below is a checklist of issues you will need to deal with.

Issue Notes and Comments

PRE-INSTALLATION
Introduction to teacher in charge: Date :
Explain what you will be doing and
whether it is convenient for the teacher Time :
to talk to you now about their
requirements. If not, make an
appointment with the teacher (don’t
expect teacher to be available when it
is convenient to you – you may have to
do this at lunch or after school).
Where will the computer be placed: Workspace :
Is there :
A desk with enough space and a
chair.
Sufficient lighting, comfortable
heating/cooling, out of the way Network and Power :
of traffic (ie, what is the
ergonomics of the placement)
Is there a power point nearby
with enough free ports. If not,
will the teacher buy a Cabling issues :
powerboard (we DON’T supply
these)
Is there a network port nearby
with a free port – or will the Older computer :
teacher buy a small switch (We
usually don’t supply these).
Can these cables be run safely
without creating a trip hazard
Is the space secure from theft. Printer:
Does this new computer replace
an older one. If so, see Mr
Carpenter as to where the older
one will go. If not, will they need
a network switch to allow them
to plug in additional computer ?
(ie if there is nowhere to plug it
in, and they wont buy a switch,
they have to SWAP!
 Is there an existing printer. If Special Requirements :
so, where will you get drivers for
this printer ? Is the printer to be
shared with other computers in
the room?
Are there any special
requirements related to desktop
shortcuts, specific applications,
Internet Favourites.
BEFORE ENTERING THE
ROOM
Before you take the system down to Computer Make :
the teacher’s room:
The following issues need to be Model :
considered :
Do you have the correct
hardware – system, monitor, Serial Number :
keyboard, mouse, power cables,
network cable?
Is there a working operating Computer Name :
system on the computer?
Have you tested it works and
will log onto the network? Applications Installed :
Does the computer connect to
the internet and are the proxy
settings correct ?
Do the applications work – you Drivers required :
must test at least Word and
Internet Explorer.
Is the resolution correct on the
monitor – 1024x768
Does the sound work ?
Does the floppy and CDROM
work ?
Do you have drivers for any
printers required copied over to
the hard drive unde the folder
c:\DRIVERS
INSTALLATION
Make an appointment BEFORE you turn Date :
up with the computer
Time :
Work quickly and quietly – don’t goof
around.
Don’t get involved in troubleshooting Computer Functions correctly (Y/N):
and other computer problems the staff
may be having.
Ask a teacher BEFORE you move any Successful Logon (Y/N)
paper documents, books etc.
Set up the computer Connect to Internet (Y/N)
Test the computer will start up, connect
to the network, Surf the web, start up Prints Correctly (Y/N)
word.
Print a test document to installed Issues Encountered :
printer.
Log out and get a teacher to log in and
test the machine.
Take away any packaging you brought
with you – do NOT fill up the
staffroom’s bin – take your junk to the
Big Bin.
Take away any old computer hardware
that is to be removed.
Tidy up around the work area.
Straighten up the monitor, keyboard
and mouse so the job looks
professional.
Log-out of the system, but leave it on
at the login prompt.
POST INSTALLATION
Get the teacher in charge and let them Teacher Checked System (Y/N)
know you have finished. If possible, get
them to log in and test the system.
Have them sign this sheet as proof of a
job well done.

Supervising Teacher’s Comments (Optional)

Supervising Teacher’s Signature.