Statement of Work

SOW # 2011-011

{client company name}

Date: May 27, 2011

Client Contact: {client name}

Phone: {client phone}
Email: {client email}

Project Manager: {project manage name}

Phone: {project manager phone}
Email: {project manager email}

Project Deadlines: {start date}

{project completion date}

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 Project Overview
{Provide an overview of the project and at a high level, indicate what the website is supposed to do.}

General Website Requirements

Total Pages {enter a range of pages. i.e. 15 -20}

Admin Users Required {total number of concurrent users required}
Disk Space (GB) {enter the number of gigabytes required}
Email blasts/Campaigns {enter the number of newsletters/mth required}
eCommerce/Products/MTH {enter the number of products you have for sale}

Project Scope

{enter a overview of the services you will be providing. Provide as much details as possible with screen shots and wireframes
if possible. This is what you’re committing to develop for the client. }

Items that may/should be include:

 Is a mobile website required?

 Describe the function of each page that does contain simple content (text and graphics)
 Who will be placing the content, and will it be ready when the project starts?
 Does the site need to integrate with any 3rd party API’s?
 Are there any forms in the site? If so, what fields are required on the forms, and what email address should receive
form submissions?
 Are any CMS plugins required? From the list below, remove the plugins that are not required for this project and
provide details if the plugin will need to be modified to accommodate for the clients requirements.

Audio
Blog
Calendar
Links to Documents (Word, PDF etc)
FAQ's (Library)
Forms
Glossary of Terms
Google Address
End user Login
Message Board
News Releases
Picture Gallery
Polls
Website Search
Social Media URL Sharing
Sitemap
Slideshows
Videos
 Is there any custom programming required? Are there any special modules or plugins that need to be developed? If
so, provide a complete specification as to what needs to be built. Include screenshots and wireframes.
 What major platform modules are required? CMS, CRM, Projects, Emails Campaigns, Reports, Help Desk, Calendar
 Will the site require eCommerce? What checkout gateway should be used? i.e. PayPal, Merchant account

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 Client Responsibilities

{list anything that the client will be responsible for here}

Key Assumptions
1. All web solutions developed by us will be based on:
 Implementation on our Content Management System
 Industry standard 1024 by 768 pixel display setting
 Site to be compatible with Internet Explorer 7.0+, FireFox, Chrome, Windows and MAC
3. The Client will provide all required content and content translations, unless defined otherwise in this SOW
4. All graphics designs, images, artwork etc. will be provided by the Client. Any graphical assets developed by
us will be at extra cost and invoiced to the Client.
5. Domain procurement costs will be invoiced to the Client at our cost if required

Development-Based Fees

The Client will be invoiced for project-based fees as follows:

- 50% of the total project cost will be invoiced and is payable immediately upon signing of this Statement of Work
- 50% of the total project cost will be invoiced and is payable upon successful completion and implementation of the
client website
- Applicable taxes are not included in the fees shown and will be invoiced as appropriate

Project Deliverables
Platform
All deliverables as outlined in “Service Deliverables” definition above:
Implementation
 Requirements analysis is included
And $x,xxx
 Project Management is included
Content
 Development of graphical concepts, if needed, is extra
Conversion

Training of Premier Print Administrator-level Users

Deliverables

 Standard cost: Training of administrative users in the efficient use of

our CMS to set up and manage content and profiles for all licensed
Training modules and developed web applications; Ongoing access to all online
training documentation
 cost for training $x,xxx

Additional services not specified in this statement of work are available on a time
and materials basis as follows:
 $xxx / hour
Optional Services Application and platform development
$xxx / hour
(if needed)  Project management $xxx / hour
 Content migration, file conversion, data uploads
$xxx / hour
 Graphics design

Total Project Fees $TBD

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Hosting Fees:

The Client will be invoiced for software licensing / hosting and platform support / maintenance fees as follows:

- license / hosting fees are invoiced quarterly in advance, payable on the 1st calendar business day of the quarter
- Applicable taxes are not included in the Fees shown and will be invoiced as appropriate
- License fees provide Licensees with the right to use our platform on a hosted SaaS ("Software-as-a-Service") basis
- The license does not include any rights to the platform technology and any copying, reverse engineering or use of the
platform other than as specifically defined in an approved License Agreement are strictly prohibited

Fees

License fees include full multiple seat Administrative access to the base
Business Bundle CMS.
License license fee for up to 2 concurrent Admin seats (no restriction on number of
non-Admin external users) .
$xx/mo.

Secure Hosting of website and data:

Hosting Incl. in License Fees

 Includes hardware, system software and internet connection
Deliverables

infrastructure support and maintenance

$ 0 / yr.

Annual support and maintenance fees, equivalent to 20% of the annualized

license fees; includes:

Support and  Ongoing warranty fixes to platform issues for all licensed modules
Maintenance  Access to all enhancements and upgrades to all licensed modules
 Online Help Desk, email and telephone access to support resources
(Applicable to
Enterprise
licenses only) Service Level: response to 1st call within 2 working hour (9:00AM - 5:00PM
EST)
1. Email: {your support email}
2. Direct phone: {your support phone}

Costing

Development Fees Approved Fees: $x,xxx

Training Fees Approved Fees: $x,xxx

Hosting/License (Saas) Fees Approved Fees: $xxx / month

Support & Maintenance Fees

Approved Fees: $0 / year
(For Enterprise Clients Only)

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I am authorized to approve this SOW on behalf of my company.

{client company name}

{client name} Title __{client title} Date __XXX. 10, 2011_

{your company name}

{authorized person} _ Title __{title} Date __XXX. 10, 2011__

Proprietary & Confidential Page 5 of 6

 Appendix D: Terms and Conditions
{enter your terms and conditions here}

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