International Journal of Marketing Studies November, 2009

SMEs in the Malaysian Economy

Mohammad Ziaul Hoq

Faculty of Business and Accountancy, University of Malaya
Kuala Lumpur, Malaysia
E-mail: hoq.ziaul@gmail.com
Norbani Che Ha
Faculty of Business and Accountancy, University of Malaya
Kuala Lumpur, Malaysia
Saad Mohd Said
Faculty of Economics and Administration, University of Malaya
Kuala Lumpur, Malaysia
Abstract
This study provides comprehensive analysis of the contribution of and challenges facing SMEs in the Malaysian
economy. In particular, it looks at the contribution of the SMEs to create employment opportunities and provide
stimulus to economic growth, backward and forward linkages, expanding entrepreneurial bases and developing human
capital. The study also outlines the challenges and opportunities faced by Malaysian SMEs in an increasingly globalized
world.
Keywords: SMEs, Malaysian Economy
1. Introduction
In many countries, SMEs play an important role in the country’s economic development. In Malaysia, for example, the
statistics from SMIDEC (2002) indicates that 93.8 percent of companies in the manufacturing sector are SMEs and they
contributed 27.3 percent to total manufacturing output, 25.8 percent to value-added production, own 27.6 per cent of
fixed assets and employ 38.9 per cent of the country’s workforce. It is forecast that by 2020, the value-added products
from SMEs will be worth RM 120 billion or 50 percent of total production in the manufacturing sector.
The importance of SMEs in Malaysia can be traced back to the early 1970s with the implementation of the New
Economic Policy (NEP) in 1971 which aimed to improve people’s welfare and restructure ethnic economic imbalances.
The commitment of Malaysian Governments to develop SMEs was further strengthened by the implementation of the
Malaysia Industrial Master Plan, particularly the Industrial Master Plan 2 or IMP2 from 2000 to 2005 which was
followed by the IMP3 spanning 2006 to 2020. Among other policies, this plan coincides with the country’s vision to be
a developed nation by 2020 (MITI, 2005).
Various policies and strategies have been and will be implemented under these plans. In particular, the IMPs were
formulated to enhance the growth of the manufacturing sector across the entire value chain and cluster-based industrial
developments. Using an integrated approach, the Malaysian government aims to develop SMEs from the start up stage
with lower levels of technology through to the maturity stage and thus enable them to globally compete with other
SMEs at that level.
2. SMEs in Malaysia - Contribution to Malaysian Economy
2.1 The Macroeconomic Environment
It is useful to place the economic contribution of SMEs in Malaysia in the context of the wider picture of the economy.
Therefore, a review of sector contributions to GDP, employment and export of manufactured products is provided prior
to the detailed analysis of the contribution of SMEs in the manufacturing and the service sectors.
i. Contribution to GDP by Sector
Table 1 highlights the contribution of sectors to Gross Domestic Product.
Insert table 1 here

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From Table 1, it is obvious that the service sector contributed more than half of GDP. For example, the contribution of
the service sector increased from a share of 50.7 per cent in 1996 to 58.1 per cent in 2005. Over the same period, the
contribution of the manufacturing sector also increased from 29.1 per cent in 1996 to 31.4 per cent in 2005. The
construction sector experienced a significant decline in its contribution to GDP from 4.7 per cent in 1996 to 2.7 per cent
in 2005, reflecting the impact of the Asian Financial Crisis in 1997 from which it had not recovered.
ii. Contribution to Employment
Table 2 shows the share of employment by economic sectors in 1996, 2000 and 2005 and the respective percentage
annual growth rates of employment over the period 1996 – 2005. For example in 2005, total employment in Malaysia
was 10.89 million, with the service sector contributing about a half (51%) of total employment followed by the
manufacturing sector (28.7 %). Both sectors also indicated a positive growth rate in employment from 1996 – 2005. In
contrast, the growth rate in employment in the other sectors is negligible and even negative in the case of the agriculture,
forestry and fishery sector (- 0.6 per cent). This significant decline in the growth rate of employment by this latter sector
is indicative of its declining importance to the Malaysia economy.
Insert table 2 here
iii. Contribution to Export by Sectors
Table 3 indicates the share of manufactured exports by industry in 1996, 2000 and 2005. The export of non-resource
based manufactured products is dominant with, for example, a share of 82.4 per cent in 2005 compared with only 15.3
per cent from the resource based industries. The leading export industry, amongst the non-resource based industries,
was electrical and electronics products with a 64.1 percentage share of manufactured exports in 2005. For the resource
based industries, as indicated in Table 3, the chemical & chemical products industry was the leading industry with a 6.4
percentage share of exports of manufactured products in 2005.
Insert table 3 here
2.2 SMEs in the Manufacturing Sector
The majority of establishments in Malaysia either in the manufacturing, service or agricultural sectors are SMEs. For
example in 2003, from the total establishments in the service sector, 99.4 per cent were SMEs, followed by 99.2 per
cent in the agricultural sector and 96.6 per cent in manufacturing. Given the declining importance of the agricultural
sector in the macro-economy of Malaysia, the discussion will focus first on SME establishments in the manufacturing
sector and then in the service sector.
Table 4 outlines the profile of the SMEs in the manufacturing sector by industrial origin. It is evident that Malaysian
SMEs are involved in a wide range of activities, from simple processing and production of raw materials to assembling
and manufacturing of electrical and electronics appliances and components.
Insert Table 4 here
i. Contribution of SMEs to Manufacturing Output and Value Added
Table 5 presents the contribution of SMEs in terms of share of manufacturing output and value added, as well as the
annual growth rates of SMEs’ total output and value added. It is clear that while maintaining its share of manufacturing
sector output at 29.1 per cent over 2002 and 2003, the annual growth rate of SMEs manufacturing output has been a
positive 9.7 per cent over 2002-2003. For the value added, its share has slightly increased with a healthy annual growth
rate of value added of 11.8 per cent.
Insert Table 5 here
Further disaggregation, by industry, of the SME contribution to manufacturing output, growth in output, value-added
and growth in value-added is provided in Table 6. The SME share of manufactured output by industry was largest in the
food and beverage industry (30.6 per cent), followed by metal and metal products at 13.6 per cent and chemical and
chemical products at 11.9 per cent. The decline in the output of motor vehicles and transportation were due to the
anticipation of tariff reductions as a result of the ASEAN Free Trade Agreement (AFTA). Consumers withheld
purchases because of uncertainty, and this affected the SME supply of parts and components.
Insert Table 6 here
ii. Contribution of SMEs to Employment and Productivity
Table 7 presents the SME share of employment and the growth rate of that employment by industry. Thus SMEs
accounted for 16.6 per cent of employment in food and beverages, with employment provided by SMEs in this industry
growing at a rate of 3.5 per cent. For wood and wood products, the SME share of employment was 16.2 per cent with
SME employment growing at a rate of 13.3 per cent. In rubber and plastic products the employment share was13.1 per
cent.

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International Journal of Marketing Studies November, 2009

Employment opportunities with SMEs in the food and beverages industry are facilitated by the low barriers to entry and
the growing opportunities in the halal food market, which the Malaysian government actively encourages SMEs to take
advantage of. In the wood and wood products industry, the high growth rate of SME employment (13.3 per cent) is due
to the improvement in higher-end products, increases in capital intensity and improvements in process efficiency. This
is also accompanied by the high demand from the export market for Malaysian wood products, particularly the export of
wooden furniture. For the rubber and plastic products industry, the SME employment share remains strong as the
consumption of rubber products, in particular, remains steady as there is no perfect substitute for natural rubber and the
US still remains as the major rubber consuming nation. Note also that the SME employment share in the metal and
metal products industry is strong (12.9 per cent) due to the high export demand for iron and steel products. Similarly,
there is strong growth rate of SME employment in Chemicals. However, there is negative employment growth rate in
textiles and machinery.
Insert Table 7 here
Table 8 reports the labor productivity of SMEs in 2003. As reported by the National Productivity Corporation (2004),
there was an increase in labor cost per employee of 7.3 per cent, marginally less than the increase in value added per
employee of 7.8 per cent. This implies that the labor market in Malaysia was tight, a contention which is supported also
by the reduction in the average unemployment rate from 6.1 per cent for 1970 – 1979 to 3.3 per cent for 1990 - 1999.
(Fatimah & Saad, 2002). Thus, further improvement of SMEs competitiveness requires an effective reduction in unit
labor cost.
Insert Table 8 here
2.3 SMEs in the Services Sector
According to the Department of Statistics Malaysia (DOS, 2004), there were 192,527 establishments in the services
sector in 2003 and 186,728 (or 96.7 per cent) of these were SMEs. As shown in Table 9, the majority of SMEs in the
service sector were in the wholesale and retail trade industry, which accounted for 88.8 per cent of all service sector
SMEs. The education and health services industry ranked next with a share of 4.5 per cent of SMEs. Table 9 also
indicates that the participation of SMEs in the telecommunication services industry was limited due to the crucial
requirements of large size of the firm or economies of scale.
Insert Table 9 here
Meanwhile, Table 10 presents the distribution of SMEs in the service sector by size of companies. The majority of SME
enterprises in the service sector (59.6 per cent) are classified as micro size, followed by small (27.8 per cent), and
medium (9.3 per cent). This classification will be used to analyze the contribution of SMEs in the service sector in the
next section.
Insert Table 10 here
2.3.1 The Contribution of SMEs in the Service Sector
In comparison with the data available on SMEs in the manufacturing sector, the information on SMEs in the service
sector is rather limited. Therefore, the size classification of Table 9 will be applied to the analysis of SMEs in the
wholesale trade industry, the retail trade industry and the transportation and communication services industry only.
a. The Wholesale Trade Industry
According to Table 9, wholesale and retail trade is the largest segment, measured in numbers of establishments, of the
services sector. The wholesale trade industry is the smaller of the two segments that constitute wholesale and retail trade,
with 9.6 per cent of all SMEs involved in this sector. As indicated in Table 11, the SMEs here account for 84.3 per cent
of all firms engaged (micro, small & medium) in terms of sales turnover. The majority of enterprises, by a narrow
margin, in this sector (35.7 per cent) are medium in size. The sector is characterised by low margins but high turnover
In terms of employment, the majority of SMEs in wholesale trade are small enterprises which employ between 5 to 19
workers. The importance of this industry rests in job creation and in providing linkages between production and
consumption in the economy. The predominant forms of ownership are proprietorships and family-run businesses.
Insert Table 11 here
b. The Retail Trade Industry
Retail trade is the larger component of the wholesale and retail trade sector. As indicated in Table 12, 66.9 per cent of
SMEs have a sales volume that qualifies for the micro classification of less than RM200,000. On the basis of the
employment criterion, the bulk of SMEs also qualify as micro enterprises. As with the wholesale trade industry, this
industry plays an important role of linking production and consumption and creating major employment opportunities.
Ownership is also mostly in the form of sole proprietorships and family-run businesses.

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Insert Table 12 here

c. The Transport and Telecommunication Services Industry
Table 13 presents the profile of the transportation and communication services industry. The activities that fall under the
transportation and communication services industry include logistics and freight forwarding services including shipping,
storage and warehousing, road haulage, sea and inland transport, highway operations, courier services, public bus
transport and car parking services. Similar to wholesale trade, the majority of SMEs here are classed as small to
medium gauged by sales turnover and as small in terms of employment. The logistic services provide an important
conduit for outsourced parts and components to move between the multinational enterprises and SMEs and also provide
the linkages for intra industry trading.
Insert Table 13 here
2.4 SMEs in Malaysia - Opportunities and Challenges
Before discussing the opportunities open to the Malaysian SMEs, we review the macro perspective of the Malaysian
economy as outlined in the Malaysian Third Industrial Master Plan 2006-2020 (IMP3). During the period of IMP3, the
Malaysian economy is expected to grow at 6.3 percent per annum. As indicated by Table 14, beside the service sector,
the manufacturing sector is expected to remain as an important sector with targeted annual growth of 5.6 percent per
annum. Meanwhile in terms of share of GDP by sector, indicated in Table 15, the manufacturing sector is expected to
contribute 28.5 percent of Malaysian GDP in 2020 and the service sector is to continue to be the major source of
Malaysian economic growth with a 66.5 per cent share of GDP in 2020.
Insert Table 14 here
Insert Table 15 here
To achieve the targeted growth rate for manufacturing, IMP3 has identified 12 industries for greater development and
promotion. These industries are listed in Table 16 - six of these industries are from the Resource Based industries while
another six are from the Non-Resource Based industries. The selection of the industries was based on their strategic
importance in terms of technological requirements, value-added, export, knowledge content, multiplier effect and
potential to be integrated regionally and globally.
Insert Table 16 here
In the service sector, the non-Government services sector is targeted to lead growth during the period of IMP3 with 7.5
percent annual average growth compared to the Government service sector targeted average growth at 5.6 percent
(Table 14). The government has targeted eight service sub-sectors to be promoted including business and professional
services, logistics, ICT services, distributive trade, construction, education and training, healthcare and related services
and tourism services.
i. Opportunities in Manufacturing
For the further development of SMEs in Malaysia, the traditional processing and production types of industries need to
be enhanced. Table 17 presents selected knowledge-intensive industries in the manufacturing sector that represent areas
in which Malaysian SMEs have a potential and competitive advantage.
Insert Table 17 here
ii. Opportunities in the Services Sector
At present, wholesale and retail trade has the highest concentration of SMEs in the services sector followed by
education and health services (see Table 9). However, Table 18 identifies future potential prospects in the services sector
that have wider opportunities for Malaysian SMEs to embark on during the IMP3 (2006-2020)
Insert Table 18 here
iii. Challenges
There were several impediments to the development of Malaysian SMEs which were identified during the IMP2 period.
These weaknesses include the limited utilization of technology, limited involvement in R&D activities, the lack of
technical professional and management expertise and entrepreneurial skills, and the inability to explore market
opportunities. Some of these weaknesses serve as challenges to Malaysian SMEs which need to be addressed to further
strengthen the SMEs in the future.
In addition to the weaknesses that have been identified during the IMP2 period, there were also studies conducted to
identify the constraints faced by Malaysian SMEs. For example, Table 19 provides a summary of 9 challenges faced by
Malaysian SMEs based on the studies conducted by APEC (1994), SMIDEC (2002) and Ting (2004).
Insert Table 19 here

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International Journal of Marketing Studies November, 2009

From Table 19, it is the evident that access to finance and human resource constraints are two common challenges faced
by Malaysian SMEs. Access to finance includes the difficulties in accessing loans and other forms of financial
assistance (APEC, 1994 and Ting, 2004), limited access to finance and capital and the infancy of venture funds in initial
or mezzanine financing (SMIDEC, 2002). Meanwhile on the human resource constraint, the lack of skilled and talented
workers affects the quality of production as well as efficiency and productivity (APEC, 1994), while the study from
SMIDEC (2002) highlighted low productivity and quality output as challenges.
On the technology adaptation, SMIDEC (2002) has identified the limited capacity for technology management and
knowledge acquisition from the source, while Ting (2004) has named the limitation or inability to adapt technology as
the challenge. Both studies also named the intensified global competition as a challenge facing Malaysian SMEs.
SMIDEC (2002) identified China and India as the two countries that Malaysian SMEs have to compete with in the
future, due to their cheaper cost of production.
Finally the APEC (1994) study cites challenges that arise from inadequate government policies toward SMEs. These
shortfalls include a lack of a comprehensive framework directed at SMEs’ development, inconsistent definitions of
SMEs, a multiplicity of agencies handling SMEs, and inadequate data and information on the development of
Malaysian SMEs.
3. Concluding Remark
This chapter has examined the role of SMEs in the Malaysian economy. In particular, the discussion has concentrated
on the contribution of SMEs in the manufacturing and the service sectors, followed by an outline of the opportunities
and challenges that face Malaysian SMEs. These two sectors are major contributors to GDP and employment. Data
constraints make it difficult to identify SME economic contribution directly but there is enough data to signal that the
economic contribution is not inconsequential. For example, SME establishments dominate manufacturing and
accounted for almost a third of manufacturing total output in 2003. On an industry level, the SME share of output varied
from 30.6 per cent of food and beverages output to 2.2 per cent of textile and apparel output. SMEs also provide a
significant amount of manufacturing employment varying from 16.6 per cent of food and beverages employment to 2.8
per cent in transportation. By and large, SME growth in both output and employment is solid. Within the services sector,
an examination of wholesale trade, retail trade and transportation and telecommunications reveals that SMEs are
responsible for the bulk of sales turnover and employment. In addition, these specifics point to the importance of SMEs
in providing stimulus to economic growth, bridging backward and forward linkages between different sectors,
expanding entrepreneurial bases and developing human capital. Since the majority of establishments in manufacturing
and in services are SMEs, it makes economic sense to exploit their potential to further develop the Malaysian economy.
It is important that Malaysian SMEs overcome the challenges that have been identified in order to capitalize on any new
opportunities that arise. As outlined in the IMP3 and with the continuous support from the authority, there are many
potential areas in the manufacturing and the service sectors that Malaysian SMEs should be able to successfully engage
with considering the advantages that are already possessed by Malaysian SMEs.
References
APEC. (1994). The APEC Survey on Small and Medium Enterprises: Member Report Malaysia. [Online] Available:
http://www.actetme.org/archive/smesurvey.html (Retrieved from August 26, 2008).
Department of Statistics. (2004). Annual Statistical Yearbook, Percetakan Nasional Malaysia Berhad, Kuala Lumpur,
Malaysia.
Department of Statistics. (2005). Census 2005. Percetakan Nasional Malaysia Berhad, Kuala Lumpur, Malaysia.
Department of Statistics. (2006). Annual Statistical Yearbook, Percetakan Nasional Malaysia Berhad, Kuala Lumpur,
Malaysia.
Fatimah, S. and Saad, M.S. (2002). Ekonomi Pasaran Buruh – Teori, Isu dan Peranan Kerajaan. A.Y. Publication, Kota
Bharu, Malaysia.
Ministry of International Trade and Industry (MITI). (2005). Third Industrial Master Plan 2006 – 2020.
National Productivity Corporation (2004). Percetakan Nasional Malaysia Berhad, Kuala Lumpur, Malaysia.
SMIDEC. (2002). SME Performance Report. Small & Medium Development Corporation, Percetakan Nasional
Malaysia Berhad, Kuala Lumpur, Malaysia.
SMIDEC. (2004). SME Performance Report 2003. Small & Medium Development Corporation, Percetakan Nasional
Malaysia Berhad, Kuala Lumpur, Malaysia.
Ting, O.K. (2004). SMEs in Malaysia: Pivot Points for Change. [Online] Available: http://www/mca.org.my (Retrieved
from August 26, 2008).

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Table 1. Contribution to GDP by Sector (1996, 2000 and 2005)

Contribution to GDP (%)
Sector 1996 2000 2005
Manufacturing 29.1 31.9 31.4
Services 50.7 53.9 58.1
Agriculture, forestry & fishery 9.8 8.9 8.2
Mining & quarrying 7.7 7.3 6.7
Construction 4.7 3.3 2.7
(-) Imputed bank charges 6.0 7.5 9.1
(+) Import duties 4.0 2.2 1.9
Real GDP 100 100 100
Source: Department of Statistics, Census 2005
Table 2. Share of Employment by Sector (1996, 2000 and 2005)
Percentage Percentage
Sector Share Annual
Growth
1996 2000 2005 1996 - 2005
Manufacturing 26.2 27.7 28.7 4.4
Services 46.2 48.8 51.0 4.1
Agriculture, forestry & fishery 17.7 15.3 12.9 - 0.6
Mining & quarrying 0.5 0.4 0.4 0.5
Construction 9.5 8.1 7.0 0.6
Total Employment 100.1 100.3 100
Source: Department of Statistics, 2006
Table 3. Share of Export of Manufactured Products by Industry (1996, 2000 and 2005)
Percentage Percentage
Industry Share Growth

1996 2000 2005 1996 – 2005

Non-Resource Based 81.9 85.9 82.4 11.1
x Electrical & electronics products 62.6 71.0 64.1 11.4
x Machinery, appliances and parts 4.8 3.5 4.4 9.9
x Optical & scientific equipments 2.0 2.2 3.0 15.6
x Manufactures of metals 2.4 2.2 2.6 11.7
x Textiles and apparel 4.4 3.3 2.5 4.9
x Iron and steel products 1.0 0.8 1.7 19.1
x Transport equipment 3.0 1.0 1.7 2.9
x Manufactures of plastics 1.0 1.2 1.6 16.8
x Jewellery 0.7 0.8 0.9 11.8
Resource Based 15.0 12.4 15.3 11.8
x Chemicals and chemical products 3.8 4.2 6.4 17.4
x Wood products 5.3 3.6 3.5 8.3
x Rubber products 2.3 1.5 1.7 7.8
x Processed food 1.5 1.1 1.6 10.8

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x Non-metallic mineral products 1.1 0.8 0.7 5.8

x Petroleum products 0.3 0.4 0.5 21.1
x Paper and pulp products 0.5 0.5 0.5 10.3
x Beverages and tobacco 0.4 0.4 0.4 15.7
Others 3.0 1.6 2.2 9.0
Total 99.9 99.9 99.9
Source: Department of Statistics, 2006
Table 4. Distribution of SMEs in the Manufacturing Sector (by industry), 2003
Industry Number Proportion of Proportion of
of establishments Number of SMEs in the All SMEs
SMEs Industry (%)
(per cent)
Textiles and apparel 3,419 3,319 97.1 18.2
Food and beverages 2,949 2,749 93.2 15.2
Metal and metal products 2,918 2,709 92.8 14.8
Wood and wood products 2,776 2,582 93 14.1
Paper, printing, publishing 1,288 1,195 92.8 6.5
Machinery and engineering 1,249 1,135 90.9 6.2
Plastic products 1,121 988 88.1 5.4
Electrical and electronics 907 543 59.9 3.0
Non-metallic mineral products 893 803 89.9 4.4
Other (jewellery) 733 666 90.9 3.6
Petrochemical and chemical 712 526 73.9 2.9
Transport equipment 507 433 85.4 2.4
Rubber and rubber products 482 366 75.9 2.0
Palm oil and palm oil products 434 155 35.7 0.8
Leather 67 65 97 0.4
Total 20,455 18,271 89.3 100.0
Source: SMIDEC, 2004
Table 5. Contribution of SMEs in the Manufacturing Sector
SME Share of Manufacturing Annual
Value of SME Output Sector Growth Rate
(RM billion) Output (%) (%)
2002 2003 2002 2003 2003

Total Output
62.8 68.9 29.1 29.1 9.7
Added Value
12.7 14.2 25.8 26.1 11.8
Source: National Productivity Corporation, 2004

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Table 6. Contributions to Output, Growth in Output, Value-Added Products and Growth in Value-Added Products by
SMEs in the Manufacturing Sector, 2003
SME share
Growth in Output of Industry Growth in
Value-Added Value-Added
Segment SME share of (%)
Industry Output Products (%) Products
(%) (%)

Food and beverages 30.6 9.1 19.8 16.3

Wood and wood products 8.3 11.5” 9.6 16.3•
Rubber and plastic products 10.8 8.8 12.2 13.3
Machinery and equipment 2.9 8.9 4.2 11.3
Transportation 2.5 -2.3 3.3 -0.5
Textile and apparels 2.2 1.2* 3.2 4.7#
Chemical and chemical products 11.9 10.6 12.6 16.3
Metal and metal products 13.6 - 13.9 -
Electrical and electronics (E&E) 5.2 - 5.1 -
Non-metallic mineral products 4.8 10.5 6.6 13.7
Source: National Productivity Corporation, 2004
" Inclusive of growth in both furniture (6.3) and wood and wood products (5.2).
• Inclusive of growth in both furniture (8.0) and wood and wood products (8.3).
* Growth in apparels was 2.0, while textiles had a -0.8 decline. Total growth was 1.2 for 'textiles and apparels'.
# Growth in apparels was 3.5, while growth in textiles was 1.2. Total growth was 4.7 for 'textiles and apparels'.
Table 7. Employment Shares and Growth Rates of SMEs in the Manufacturing Sector, 2003
SME share of Growth Rate of
Industry Industry SME Employment
Employment
(%)
(%)
Food and beverages 16.6 3.5
Wood and wood products 16.2 13.3”
Rubber and plastic products 13.1 4.4

Machinery and equipments 4.1 -4.3

Transportation 2.8 1.1

Textile and apparels 7.2 -6.6#

Chemical and chemical products 5.3 10.3

Metal and metal products 12.9 -

Electrical and electronics 5.8 -

Source: National Productivity Corporation, 2004

’’ Inclusive of growth in both furniture (11.4) and wood and wood products (1.9)
# The total decline of -6.6 is a result of declines in both textiles (-3.3) and apparels (-3.3)

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Table 8. Labor Productivity of SMEs, 2003

Labor Productivity Value Growth

Output per employee (RM) 183,222 5.6

Added value per employee (RM) 37,675 7.8
Labour cost per employee (RM) 18,762 7.3
Added value per labour cost (number) 2.0 0.4
Unit labour cost (number) 0.1 1.6
Source: National Productivity Corporation, 2004
Table 9. Distribution of SMEs in the Services Sector (by Segment), 2003
Number of Number of Proportion of Proportion of All
Participating Participating SMEs SMEs in the Participating
Companies Segment SMEs
Segment
(per cent) (per cent)

Education and health 8,558 8,438 98.6 4.5

Professional services 5,548 4,840 87.2 2.6
Selected services* 4,146 3,844 92.7 2.1
Transportation and communication 3,908 3,473 88.9 1.9
Computer industry services 283 186 65.7 0.1
Wholesale and retail trade 170,046 165,640 97.4 88.8
Telecommunications 38 7 18.4 0.0
Total 192,527 186,428 96.8 100
Source: Department of Statistics, 2004
* Refers to hotels and other lodging places, travel agencies and tour operator services, share, commodity and foreign
exchange brokers, bureau de change, real estate agents, video tape rental services, advertising agencies and motion
picture projection services.
Table 10. Distribution of SMEs in the Services Sector by Size, 2003

Size of Companies Number of Companies Share (%)

Micro (Sales turnover ” RM200,000 or < 5 full-time 114,840 59.6

employees)
Small (Sales turnover between RM200,000 - RM1 53,612 27.8
million or between 5 - 19 full-time) employees
Medium (Sales turnover between RM1 million - RM5 million 17,976 9.3
or between 20 - 50 full-time employees.)

Total SMEs 186,428 96.7

Large (> RM 5 million or >50 full time employee) 6,099 3.2

Total 192,527 100

Source: Department of Statistics, 2004

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Table 11. Profile of SMEs in the Wholesale Trade Industry 2003

Employment Sales Turnover

Category Number Category of Sales Number

of Employees Number Percentage Turnover (RM) of SMEs Percentage
of SMEs
Micro <5 6,508 39.7 < 199,999 2,396 14.6

Small 5-19 8,386 51.2 200,000 to 5,566 34

1 million
Medium 20-50 1,094 6.7 1 million to 5,847 35.7
5 million
Large > 50 398 2.4 > 5 million 2,577 15.7

Total 16,386 100 16,386 100

Source: Department of Statistics, 2004.

Table 12. Profile of SMEs in the Retail Trade Sector, 2003

Employment Sales Turnover

Category Category
Number Number Percentage of Sales Number Percentage
of Employees of SMEs Turnover (RM) of SMEs

Micro <5 130,773 85.1 < 199,999 102,852 66.9

Small 5-19 21,655 14.1 200,000 to 40,459 26.3

1 million
Medium 20-50 816 0.5 1 million to 8,520 5.6
5 million
Large > 50 416 0.3 > 5 million 1,829 1.2

Total 153,660 100 153,660 100

Source: Department of Statistics, 2004

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Table 13. Profile of SMEs in the Transportation and Communication Services Industry, 2003
Employment Sales Turnover

Number Number Category Number

Category of Employees of SMEs Percentage of Sales of SMEs Percentage
Turnover (RM)

Micro <5 694 17.8 < 199,999 773 19.7

Small 5-19 1,935 49.5 200,000 to 1,429 36.5
1 million
Medium 20-50 834 21.4 1 million to 1,271 32.5
5 million
Large > 50 445 11.3 > 5 million 445 11.3

Total 3,908 100 3,908 100

Source: Department of Statistics, 2004
Table 14. Expected Average Annual Growth by Sector (2006 – 2020)
Sector Average Annual Growth
(%)
Manufacturing 5.6
Non-Government services 7.5
Government services 5.6
Agriculture, forestry and fishery 5.2
Mining and quarrying 3.4
Construction 5.7
Source: Ministry of International Trade and Industry, 2006
Table 15. Share of GDP by Sector (2005, 2010 and 2020)
Sector Share of GDP (%)
2005 2010 2020
Manufacturing 31.4 32.4 28.5
Services 58.1 59.2 66.5
Agriculture, forestry and fishery 8.2 7.8 7.0
Mining and quarrying 6.7 5.9 4.4
Construction 2.7 2.4 2.5
Source: Ministry of International Trade and Industry, 2006

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Table 16. Targeted Industries for Growth

Industry
1. Electrical and Electronics
2. Medical Devices
3. Textile and Apparel
4. Machinery and Equipment
Non-Resource Based 5. Metal Industry
6. Transport Equipment

7. Petrochemicals
8. Pharmaceuticals
9. Wood-Based Product
10. Rubber and Rubber Product
Resource Based 11. Oil Palm-Based Industry
12. Food Processing
Source: Ministry of International Trade and Industry, 2006

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International Journal of Marketing Studies November, 2009

Table 17. Industries and Potential Areas in Manufacturing Sector

Industry Potential Areas

1. Resource based x Herbal and traditional medicine

x Cosmetics
x Palm oil-based products
x Wood based products
x Food & beverages, including convenience food
for the halal market
2. Machinery and engineering x Precision machining and tooling
x Process and product engineering
x Automation and system automation
3. Electrical & electronics x Components for semi-conductors and radio
frequency identification
x Precision stamping
x D&D of integrated circuits
x High end printed circuit board assemblies
x Substrates of printed circuit boards
4. Medical devices x Medical diagnostic devices and kits
x Medical and surgical disposable devices and
equipment
5. Manufacturing-related services x Software development and software systems
integration
x Mould design and texturing
x Prototyping services
x Burn-in or testing of integrated circuits
x Failure analysis or repair centers for integrated
circuits, printed circuit boards and printed circuit
board assemblies.
x Calibration and maintenance services
x Surface mounting, using advance and
composite materials
6. Metal products x Galvanized iron
x Special steel including alloy steel and stainless
steel.
Source: Ministry of International Trade and Industry, 2006

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 Vol. 1, No. 2 International Journal of Marketing Studies

Table 18. Industries and Potential Areas in Services Sector

Industry Potential Areas

x Retail
x wholesale
x restaurants
1. Distributive trade x motor vehicle distribution
x motor vehicle trade & repair services
x franchising
x Forwarding
x Packaging
x Haulage
2. Transport services & Logistic x Warehousing
x Storage
x Bulk breaking
x Integrated logistics supply chain
x Hotels
x Transportation
3. Tourism services x Eco-tourism
x Agro-tourism
x Health tourism
x Edu-tourism
x Human resource management
x Market research
x Management consultancy
x Advertising
4. Professional and Business services x Legal
x Accounting, book-keeping, auditing and tax
consultancy
x Architectural
x Engineering
x R&D
x Environment and energy
x Courses on new
technologies/methods/processes/technical standards
5. Education & Training x Entrepreneurship
x Professional accredited courses
x Civil engineering (metal works, electrical
works, plumbing, sewerage and sanitary works,
refrigeration and air conditioning works, painting
works, carpentry, tiling and flooring and glass
work) To adopt clustering approach in bidding for
projects by combining complementary skills and
expertise especially in civil engineering
6. Construction x Residential and non-residential construction
x Infrastructure
x Customized software development
7. ICT x Consultancy in e-commerce
x Consultancy in security
Source: Ministry of International Trade and Industry, 2006

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International Journal of Marketing Studies November, 2009

Table 19. The Malaysian SMEs Challenges

Challenges APEC SMIDEC Ting

1. Access to finance ¥ ¥ ¥
2. Human resource constraints ¥ ¥ ¥
3. Technology adaptation ¥ ¥
4. Global competition ¥ ¥
5. Lack of knowledge & information ¥ ¥ ¥
6. Lack of comprehensive SMI policies ¥
7. Inconsistent definitions of SMEs ¥
8. Many agencies dealing with SMEs ¥
9. Inadequate data on SMEs ¥
Sources: APEC (1994), SMIDEC (2002) and Ting (2004)

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