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Warranty Request Form PDF

The document is a warranty claim form for solar inverters from Enasolar. It requests customer and installation details, system specifications, a description of the problem, and supporting documentation including photos and inverter data logs. The second page is for internal use and tracks the claim process, whether additional information is needed, warranty status (approved or declined), resolution, and notes.

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ngo hoang Minh
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171 views2 pages

Warranty Request Form PDF

The document is a warranty claim form for solar inverters from Enasolar. It requests customer and installation details, system specifications, a description of the problem, and supporting documentation including photos and inverter data logs. The second page is for internal use and tracks the claim process, whether additional information is needed, warranty status (approved or declined), resolution, and notes.

Uploaded by

ngo hoang Minh
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
Download as pdf or txt
Download as pdf or txt
You are on page 1/ 2

Warranty Claim Form www.enasolar.

net

RMA Number
Internal use only
Please print, complete, scan both sides and email this form, along with all the supporting information to rma@enasolar.net

Customer Details
Customer Name
Installation Address

Your Details
Name
Contact Phone
Contact Email

Send Replacement To
Address

System Details
Inverter Size (circle one) 1.5 / 2.0 / 3.0 / 3.8 / 4.0 / 4.6 / 5.0
Installed by (name)
Date of Installation (dd/mm/yy)
Date of Fault or Error Message (dd/mm/yy)
Inverter Serial Number (10 Digits)
Was your Inverter connected to your home Yes / No
network? (circle one)
Number of Panels

Technical Solar System Details


AC voltage at harness 1
Number of Strings 1 2 3 4
DC voltage at harness 1
DC voltage at harness 2 if applicable

Nature of Problem
Please describe the nature of the problem:

What message is being displayed on LCD


on inverter?
Have you changed your router? (circle one) Yes / No
Supporting Information
The following must accompany this application. Failing to do so may delay processing.
1. Photo of LCD message as displayed on inverter
2. Photo of the inverter installation, showing installation and location
3. Inverter Data Logs - to do this please refer to https://www.enasolar.net/support/
4. Copy of installation certificate
More general and trouble shooting information available on our website and can be found here: https://www.enasolar.net/support/

Warranty Claim Form www.enasolar.net

THIS PAGE INTERNAL USE ONLY

Date Received (dd/mm/yy)


Required information received? Yes / No
More information required Yes / No
Customer Advised Yes / No
Date (dd/mm/yy)
Method

WARRANTY STATUS
APPROVED DECLINED

Repair Warranty Expired

Replacement Damaged
Full New Unit
Full Re manufactured Unit No Fault Found
Inverter Only RM Unit
Incorrect Installation
Front Panel
Misuse
Other
Other
RMA Number

Customer Notified Customer Notified

Email Telephone Email Telephone

Additional comments if required: Additional comments if required:

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