Model MD-D1 Field Service Manual: Machine Codes: E0A2

Model MD-D1
Machine Codes: E0A2
Field Service Manual
23 August, 2013
Important Safety Notices
LEAD-FREE SOLDER
This product is manufactured using lead-free solder as a part of a movement within the consumer
products industry at large to be environmentally responsible. Lead-free solder must be used in the
servicing and repair of this product.
WARNING
• This product is manufactured using lead free solder. DO NOT USE LEAD BASED SOLDER TO
REPAIR THIS PRODUCT! The melting temperature of lead-free solder is higher than that of leaded
solder by 86 °F to 104 °F (30 °C to 40 °C). Use of a soldering iron designed for lead-based
solders to repair product made with lead-free solder may result in damage to the component and
or PCB being soldered. Great care should be made to ensure high-quality soldering when
servicing this product – especially when soldering large components, through-hole pins, and on
PCBs - as the level of heat required to melt lead-free solder is high.
Prevention of Physical Injury
1. Before disassembling or assembling parts of the machine and peripherals, make sure that the
machine power cord is unplugged.
2. The wall outlet should be near the machine and easily accessible.
3. If any adjustment or operation check has to be made with exterior covers off or open while the
main switch is turned on, keep hands away from electrified or mechanically driven components.
4. The machine drives some of its components when it completes the warm-up period. Be careful to
keep hands away from the mechanical and electrical components as the machine starts operation.
• RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.

• DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
Observance of Electrical Safety Standards
The machine and its peripherals must be serviced by a customer service representative who has
completed the training course on those models.
1
Safety and Ecological Notes for Disposal
1. Dispose of replaced parts in accordance with local regulations.
• To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and
aerosols. A fire or an explosion might occur.
This product contains substances which are harmful to humans and the environment.
• The lamp contains mercury.
Please dispose of this product or used lamps in accordance with local regulations.
The following information is only for EU-member states:
The use of the symbol indicates that this product may not be treated as household waste. By ensuring this
product is disposed of correctly, you will help prevent potential negative consequences for the
environment and human health, which could otherwise be caused by inappropriate waste handling of
this product. For more detailed information about recycling of this product, please contact your local city
office or your household waste disposal service.
Battery Precautions
• For safe operation, follow the warnings below regarding the batteries used in the pen. If you use
the batteries incorrectly, it may result in fire or injury due to batteries leaking or exploding.
• Do not use batteries other than the ones supplied.
• Do not charge non-rechargeable batteries.
• Do not heat or throw the batteries into fire or water.
• Do not connect the connecting terminals on a battery with a wire.
• Keep the batteries out of the reach of children.
• What to do if a battery has leaked

• If leakage from a battery adheres to your skin, rinse it with water immediately, and then
contact a doctor.
• Wipe off the leakage with tissue paper while being careful not to touch it.
2
• Soak the tissue paper that you used in water, and then throw it away as burnable trash.
• When you attach the rechargeable battery, do not connect an AC adapter.

• This machine and the battery cover are tied with a strap to prevent their loss. Do not use excessive
force to remove the battery cover.
• Do not attempt to raise or move this machine by the battery cover.
• Do not microwave the machine or rechargeable battery.
3
Symbols and Trademarks
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations
are as follows:
Screw
Connector
Trademarks
Microsoft® and Windows® are registered trademarks of Microsoft Corporation in the United States
and /or other countries.
Other product names used herein are for identification purposes only and may be trademarks of their
respective companies. We disclaim any and all rights involved with those marks.
4
TABLE OF CONTENTS
Important Safety Notices................................................................................................................................... 1
LEAD-FREE SOLDER.......................................................................................................................................1
Prevention of Physical Injury.......................................................................................................................... 1
Observance of Electrical Safety Standards................................................................................................. 1
Safety and Ecological Notes for Disposal................................................................................................... 2
Battery Precautions.........................................................................................................................................2
Symbols and Trademarks...................................................................................................................................4
Trademarks..................................................................................................................................................... 4
1. Product Information
Specifications...................................................................................................................................................... 9
Overview.......................................................................................................................................................... 12
Front and Top View......................................................................................................................................12
Left Side and Bottom View.......................................................................................................................... 13
Control Panel................................................................................................................................................14
2. Installation
Installation Requirements................................................................................................................................. 17
Operating Environment for This Machine.................................................................................................. 19
Checking the Package Contents..................................................................................................................... 22
Contact Address registration........................................................................................................................... 25
Using the Menus...............................................................................................................................................26
Registration Request List...............................................................................................................................26
Wired/Wireless Network Configuration.................................................................................................. 27
Entering Characters.............................................................................................................................28
Setting Items................................................................................................................................................. 30
Firmware Update......................................................................................................................................... 32
System Information...................................................................................................................................... 33
Using Utility.......................................................................................................................................................36
Operating Environment for Device Management Settings.......................................................................36
Logging in to Device Management Settings..............................................................................................37
Login.....................................................................................................................................................37
Logout...................................................................................................................................................38
Managing Address Book............................................................................................................................ 39
5
3. Replacement and Adjustment
Network Configuration Backup/Restore....................................................................................................... 41
SIM replacement......................................................................................................................................... 41
Network configuration backup...................................................................................................................42
Network configuration restore....................................................................................................................44
Parts Replacement............................................................................................................................................ 47
Battery Cover............................................................................................................................................... 47
Li-Battery Pack..............................................................................................................................................48
SIM Card......................................................................................................................................................48
Top Cover.....................................................................................................................................................49
Operation Unit Cover..................................................................................................................................50
FFC................................................................................................................................................................ 52
Switch Board................................................................................................................................................ 52
Display Unit.................................................................................................................................................. 52
Bottom Cover............................................................................................................................................... 54
Display Unit Rear Cover..............................................................................................................................55
Damper.........................................................................................................................................................56
Camera Unit................................................................................................................................................. 57
Camera Unit Rear Cover.............................................................................................................................58
Camera Unit Front Cover............................................................................................................................ 60
Camera.........................................................................................................................................................60
Camera Cable............................................................................................................................................. 61
Ground Cord................................................................................................................................................61
Leaf Spring................................................................................................................................................... 63
Speaker........................................................................................................................................................ 63
Microphone Cover...................................................................................................................................... 64
Microphone..................................................................................................................................................64
LED Board.....................................................................................................................................................65
LED Cable.....................................................................................................................................................66
Display Unit Front Cover............................................................................................................................. 66
Antenna: AUX-Right.....................................................................................................................................66
Antenna: Main-Left...................................................................................................................................... 67
LCD Panel..................................................................................................................................................... 68
6
New LCD Panel...................................................................................................................................70
Display Unit Hinge-Right............................................................................................................................. 72
Display Unit Hinge-Left................................................................................................................................72
LCD Cable.................................................................................................................................................... 72
Main Board.................................................................................................................................................. 72
Memory........................................................................................................................................................ 72
SSD............................................................................................................................................................... 73
Wi-Fi Board..................................................................................................................................................74
4. Troubleshooting
LED Behavior and Meaning............................................................................................................................ 75
Error table......................................................................................................................................................... 77
Boot sequence and errors........................................................................................................................... 77
Error Message..............................................................................................................................................81
When acoustic feedback can be heard.................................................................................................. 101
Network Troubleshooting......................................................................................................................... 104
Network Troubleshooting Flow....................................................................................................... 108
Problems when using Device Management Settings..............................................................................109
Restrictions......................................................................................................................................................110
Handling This Product............................................................................................................................... 110
Cleaning.....................................................................................................................................................110
Copyright Notice.......................................................................................................................................110
Electromagnetic Interference....................................................................................................................110
Precautions for Use....................................................................................................................................111
System Operations.................................................................................................................................... 111
Device Management Settings.................................................................................................................. 114
PC Screen Share........................................................................................................................................115
Cause of Acoustic Feedback....................................................................................................................115
7
8
Specifications
Item Specification
• Ethernet: 10BASE-T, 100BASE-TX, 1000BASE-T

• IEEE802.11g, IEEE802.11b, IEEE802.11n
• Encryption method: WEP128bit/64bit, WPA-PSK(TKIP/
AES), WPA2-PSK(AES), WPA-EAP(TKIP/AES), WPA2-
EAP(TKIP/AES)
Interface • USB2.0 (type A)×2
• USB2.0 (type mini-B)
• Analog RGB (VGA)
• Audio input
• Audio output
Proxy authentication Basic authentication
The following port numbers are available for communication:

• When no proxy is used
TCP: 80, 443, 5222, 17990, 17992
Port
UDP: 50000 - 65535*1
• When a proxy is used
TCP: 443
Network bandwidth Maximum 2Mbps
• Maximum transmission resolution

480×270 pixels
Video resolution
• Maximum reception resolution
640×360 pixels
Frame rate Up to 10 fps
• This machine
Video mode 1024×600 pixels (WSVGA)
• Video output device
9
Item Specification
1024×768 pixels (XGA), 1280×800 pixels (WXGA)
Video coding H.264 Annex G (SVC)
Voice coding SPEEX wideband/ITU-T G.711/ITU-T G.722
Data transfer RTP (RFC1889/RFC3550) and RTCP (RFC1890/RFC3551)
Focus Pan focus
• Automatic gain control

Automatic camera adjustment
• Automatic white balance control
• Automatic echo canceller

• Automatic noise reduction
Microphone
• Automatic gain control
• Muting
Noise 40 dB or less
Battery operating time Maximum 2 hours
Charging time
(From no battery power to full Approx. 3 hours (while the power is off)
charge)
• For mainly Europe

220 V - 240 V, 50 Hz
• For mainly Asia
Power Source
110 V, 220 V - 240 V, 50/60 Hz
• For mainly North America
120 V, 60 Hz
• When the AC adapter is connected (while the power is off)

0.5 W or less
• Maximum
Power consumption 25 W or less
• Maximum (when a digital audio input/output device or a
video input device are connected)
30 W or less
10
Specifications
Item Specification
• Main unit (display unit folded) (excludes projection)

External dimensions (W×D×H)
280.0×215.0×29.0 mm (11.0×8.5×1.1 inches)
• This machine (battery included)

1.3 kg (2.9 lb.) or less
Weight
• AC adapter
Approx. 140 g (0.3 lb.)
*1 A port in the range of 50000 to 65535 is selected as the port used for communication, according to the
environment and conditions.
11
Overview
Front and Top View
No. Name Main Function
1 Speaker Outputs audio from other parties.
2 Camera unit Captures live video that is transmitted to other parties.
3 Microphone Inputs audio from the machine.
4 Display Displays video output
Display unit This machine consists of a stand unit and a display unit.
5
Raise the display unit when using the machine.
USB port (type mini-B) Used to connect the machine to your computer and share
6
the computer screen.
Audio input Used to connect the machine to the analog audio input
7
device, such as a microphone or headset.
Audio output Used to connect the machine to the analog audio output
8
device, such as a headphones or headset.
9 Control Panel Provides a set of keys used to operate the machine.
12
Overview
USB ports (type A) Used to connect digital audio input/output devices such as
10 a USB microphone speaker, and video input
devices such as a USB camera.
11 Anti-theft lock hole Hole for connecting the anti-theft chain.
12 Battery status indicator Displays the charging status and remaining battery level.
Left Side and Bottom View
Ethernet port Port to which the 1000BASE-T, 100BASE-TX, or 10BASE-T

1 cable connects. This port is used when connecting the
machine to a wired network.
Analog RGB connector Connector used to connect this machine to a video output
2 device, such as a projector or monitor, via a RGB (VGA)
connector.
3 Power connector Connector for connecting the cord of the AC adapter.
Battery cover Open this cover if attaching or removing the rechargeable

4
battery.
5 Stand unit Use this unit as a stand when using the machine.
13
SIM Card
• Used to back up network configuration

1 SIM card
• Used for terminal authentication
2 SIM card slot Slot used to read and write to a SIM card
Control Panel
14
Overview
Power indicator Lights when the machine turns on.

1 This indicator blinks while the machine is starting up or
shutting down.
2 Power key Used to turn the machine on and off.
3 Disconnect key Used to leave a meeting.
4 Menu key Used to display the Menu screen.
Cursor keys ( key) Used to select a menu, dialog, or setting.

5 These keys are also used to switch between screen layouts
during a meeting.
Camera key Used to change the display of the camera.

6
(Wide display Enlarged display Camera mute)
7 Speaker volume keys ( key) Used to adjust the speaker volume.
8 Mute key Used to temporarily disable audio input on the machine.
9 Mute indicator Flashes if the Mute key is used to disable the microphone.
Enter key Used to activate the menu, setting, or set value selected
10 with the cursor keys.
This key is also used to connect and leave a meeting.
15
16
2. Installation
Installation Requirements
• Do not use or store this machine in a place that is exposed to soot, cigarette smoke, or any other
type of smoke. Doing so may soil the machine, resulting in shorter product life and lower video
quality.
• Abrupt changes in temperature may cause drops of water to form inside the machine, resulting in a
phenomenon called dew condensation. Continuing to use the machine in this condition may lead to
product failure or malfunction. If dew condensation forms, wait until the drops of water evaporate
before using the machine.
• Do not use this machine when it is improperly positioned or oriented. Doing so may lead to failure
or shorten the product life.
• Route and position the power cord and other cables so that other users do not trip over them.
Tripping over the cables may cause the machine to fall, resulting in personal injury.
• This machine is not dust-proof or drip-proof. When using this machine outdoors, keep it away from
dust and water drips. Do not subject the machine to direct sunlight, extreme temperature or
humidity.
Preventing the deterioration of sound quality
• Keep objects that may cause the sound quality to deteriorate away from the microphone or
speaker.
• Blocking both the microphone and speaker may cause the sound quality to deteriorate.
• Do not place devices that generate noise, such as projectors or computers, near the machine.
• When using the machine in a room where sound echoes, try keeping your voice as low as
possible during meetings to avoid distracting echoes.
• Make sure there is sufficient space between this machine and the wall.
• Keep this machine away enough from the other party's device, for example, when the other
party's voice can be heard directly instead of through a speaker.
• If you plan to use an external microphone and speaker, see the manual for details about how
to use the device.
About network environment
• A poor network environment can cause delays in video streaming during meetings.
• When using a wireless network, communication quality may deteriorate or communication
may be lost, depending on the environment in which the machine is used. If these problems
occur, use a wired network instead. To switch to a wired network, you must first turn the
machine off and then turn it back on.
17
2. Installation
• When using a wireless network, radio or electromagnetic interference or weak reception may
cause the following problems to occur during meetings:
• Delays in video streaming.
• Video is stopped.
• Audio of other party cuts out.
• Synchronization between video and audio is lost.
• Audio quality deteriorates.
• Meetings are automatically ended or left.
• Delays in video streaming occur when sharing computer screen.
• Your video and the other party’s video disappear and only audio is heard.
• Screen image does not display properly when the screen layout is changed.
• The Site List or contact status do not appear, or it takes longer than expected for each to
be displayed.
• The attempt to update the firmware fails, or it takes an excessively long time for the
update to finish.
• The machine does not start.
• You cannot connect to other party.
If you experience trouble using the machine in a wireless network environment, take the
following remedial actions:
• If wireless network environment has both an IEEE802.11b connection and IEEE802.11g
connection, try the IEEE802.11b connection first.
• Avoid environments that have multiple wireless LAN standards.
• Turn off any wireless networking or radio devices that are not being used.
• If there are multiple devices in the environment that support IEEE802.11n, use
IEEE802.11n with a single channel.
• Use the machine in an environment with stable reception, making sure to confirm the
distance from the access point and check for any obstructions.
• If the environment has multiple wireless LAN standards, change the access point channel.
There should be a difference of at least five between the channel settings for each LAN
standard. For example, set one standard to channel 1 and the other to channel 6.
• Keep the machine as far away as possible from highly conductive objects such as metal.
• The recommended line speed for the machine is 1 Mbps. To use the machine at a stable
line speed, the recommended standard for connecting to a network is IEEE802.11g.
• This wireless product uses the 2.4 GHz band. Make sure there is no industrial, scientific,
or medical equipment that uses the same frequency band currently in operation, such as
a microwave. Interference can cause communication to become unstable. Before using
18
the machine, make sure that there is no equipment around that may potentially cause
interference.
• If you experience radio interference or other wireless networking problems, please call
the support desk.
Use this machine in an environment that meets the following conditions:
Specification Description
Temperature • Operating
5 - 35°C (41°F-95°F)
• Non-operating
0 - 43°C (50°F-109.4°F)
Humidity • Operating
15 - 80% (Non-condensing)
• Non-operating
10 - 90% (Non-condensing)
Maximum Altitude 3048m (10,000 feet)
Operating Environment for This Machine
The following operating environments are required to use this machine:
Network
Specification Operating environment
Interface Network with one of the following interfaces that can connect to
the Internet
• Wired Network
10BASE-T, 100BASE-TX, 1000BASE-T
• Wireless Network
IEEE802.11g, IEEE802.11b, IEEE802.11n
Line speed Minimum: 500 Kbps, Recommended: 1 Mbps or higher
Port The following port numbers are available for communication:

• When no proxy is used
TCP: 80, 443, 5222, 17990, 17992
19
2. Installation

UDP: 50000 - 65535*1
• When a proxy is used
TCP: 443
Frequency Range • For mainly Europe and Asia

(Wireless Network) 2412 MHz - 2472 MHz (Ch1 - Ch13)
• For mainly North America
2412 MHz - 2462 MHz (Ch1 - Ch11)
• Authentication method
Open system authentication, shared key authentication,
Authentication
WPA-PSK, WPA2-PSK, WPA-EAP, WPA2-EAP
(Wireless Network)
• Encryption method
WEP (128bit/64bit), TKIP, AES
*1 A port in the range of 50000 to 65535 is selected as the port used for communication, according to the
environment and conditions.
• This machine only supports the Basic authentication method when a proxy is used.
• When using a proxy to connect to a meeting, it may take longer for the meeting.
• For details about network settings, see "Changing Network Configuration", Features Reference.
Analog Audio Input Device

Supported device Microphone or headset
Interfaces Audio input
• This machine cannot accept two audio input devices connected at the same time. If the digital
audio input/output device is connected, you can only use digital audio input/output device.
Analog Audio Output Device

Supported device Headphones or headset
Interfaces Audio output
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• This machine cannot accept two audio output devices connected at the same time. If the digital
audio input/output device is connected, you can only use digital audio input/output device.
Digital Audio Input/Output Device

Supported device USB microphone speaker
Interfaces USB (type A)
• You cannot connect and use two different digital audio input/output devices at the same time.
• You can use the left and right USB ports (A type) on this machine.
Video Input Device

Supported device USB camera
Interfaces USB (type A)
• Only video is input from a video input device. If the camera has a microphone, the microphone is
disabled.
Video Output Device

Supported device Monitor or projector
Resolution 1024×768 pixels (XGA), 1280×800 pixels (WXGA)
Interfaces Analog RGB
• If a video output device is connected, video is output only to the video output device.
• If the device being used supports resolutions of both 1024×768 pixels (XGA) and 1280×800
pixels (WXGA), the screen is displayed at a resolution of 1280×800 pixels (WXGA).
• Some projectors or monitors may not be able to display images from this machine correctly.
• Video output devices that do not meet these operating environment conditions may not be able to
be display images from this machine correctly.
21
2. Installation
Checking the Package Contents

The product package contains the following items:
Package Contents
Unified Communication System P1000

(this machine)
Rechargeable battery
AC adapter
22
Checking the Package Contents
Package Contents
USB cable
Bag
Accessory bag
NA: Type A
Power plug
EU: Type C, BF, O, A
Quick Guide
Read This First
Other documents
SIM card (pre-installed in the machine)
23
2. Installation
• Use the USB cable to share your computer screen. For details, see "Sharing the Computer Screen",
Features Reference.
• Be sure to use the AC adapter, Power plug and USB cable that come with this machine.
• When placing this machine in the supplied bag, be sure to remove all cables and the AC adapter.
24
Contact Address registration
Contact Address registration

Before having a meeting, you need to register the other party as a contact in Address Book in Device
Management Settings.
Before registering a new contact in Address Book, you need to obtain permission from the party who
you want to register as a contact. Send a registration request to that individual and obtain permission to
register them as a contact in Address Book.
1. Log in to Device Management Settings (https://ucs.ricoh.com/util/login).
2. Click "Address Book".
3. Click "Register New Contact".
4. Click the "Contact ID" field, and then enter the Contact ID of the contact you want to register.
5. Click the "Name" field, and then enter the name of the contact you want to register.
The machine name can be up to 100 characters in length.
6. Click "Send Registration Request".
"Registration Request" appears at the top of Address Book if the request is successfully sent.
When the request is accepted by the other party, they are added as a contact to Address Book.
To cancel the registration request, click ."Cancel".
• The maximum number of entries in Address Book is 200. This number includes the number of
registration requests waiting to be accepted.
25
2. Installation
Using the Menus

This screen is used to accept registration requests, configure network settings, update firmware, and
check the system information.
When the Menu screen is displayed, the machine's status switches to "Offline". You cannot connect to or
receive connection from contacts when the machine's status is "Offline".
Registration Request List
1. Press the Menu key.
2. Press the or key to select "Registration Request List", and then press the Enter key.
3. Press the or key to select the contact you want to accept, and then press the Enter key.
4. Press the or key to select "Accept", and then press the Enter key.
26
Using the Menus
5. Press the or key to select "Accept", and then press the Enter key.
The accepted contact is added to the Address Book.
• To decline the registration request, press the or key to select "Decline", and then press the Enter
key. in step 3.
• To cancel the operation, press the or key to select "Cancel", and then press the Enter key.
Wired/Wireless Network Configuration
1. Press the Menu key if Site List screen is displayed. If the Menu screen is displayed, proceed to step
2.
2. Press the or key to select the "Wired Network Configuration" or "Wireless Network
Configuration", and then press the Enter key.
27
2. Installation
3. Press the or key to select setting you want to change, and then press the Enter key.
4. Press the or key to change the setting, and then press the Enter key.
5. Press the , , or key to select "OK", and then press the Enter key if you finish specifying the
settings.
If the machine needs to be restarted, a message will appear instructing you to do so. Follow the
instructions given in the message to restart the machine.
Entering Characters
Certain settings require you to enter characters.

A character input screen appears when characters need to be entered.
Available Characters
You can enter the following characters:
• Alphabetic characters
• Symbols
• Numerals
Character Input Screens
There are two types of character input screens: the alphanumeric input screen, and the numeric
input screen.
The screen that appears depends on the setting.
• Alphanumeric input screen
This screen allows you to enter alphanumeric characters and symbols.
You can switch between "Alp." and "Sy". for the keyboard layout.
• Alp.
Switches to the alphanumeric key and symbol key layout.
28
Using the Menus
• Sy.
Switches to the symbol key and numeric key layout.
• Caps
Switches between upper-case and lower case alphabetic characters.
• Space
Enters a space.
• Clear All
Clears all the entered characters.
• BS
Deletes one character to the left of the cursor.
• Numeric input screen
This screen allows you to enter numeric characters.
29
2. Installation
•
Moves the cursor to the left or right. If the cursor is moved and then a character is
entered, the character is inserted to the left of the cursor.
• BS
Deletes one character to the left of the cursor.
• Clear All
Clears all the entered characters.
How to Enter Characters
1. Press the cursor keys ( keys) to select the character you want to enter, and then press the
Enter key.
2. When you are finished entering characters, press the key to select "OK", and then pres the
Enter key.
Setting Items
Wired Network Configuration or Wireless Network Configuration contains the following settings that
can be configured.
SSID (Wireless Network Configuration only)
Specify the SSID that identifies the wireless LAN network.
The SSID can be up to 32 alphanumeric characters and symbols in length.
The SSID is case-sensitive.
Authentication Method (Wireless Network Configuration only)
Specify the authentication method for the wireless LAN.
• Network Authentication
• Encryption Method
30
Using the Menus
• Encryption Key Character Set

• Encryption Key
• Key Index
If "Encryption Method" is set to WEP, specify the key index.
IP Address
Specify the IP address, subnet mask, and default gateway settings for the machine on the network.
• IP Address Configuration Method
• IP Address
• Subnet Mask
• Default Gateway
If "IP Address Configuration Method" is set to Manual Configuration, enter the IP address, subnet
mask, and default gateway.
DNS Server
Specify the DNS server.
• DNS Server Configuration Method
• Primary DNS Server
• Secondary DNS Server
If "DNS Server Configuration Method" is set to Manual Configuration, enter the IP address of the
DNS server.
If "IP Address Configuration Method" for "IP Address" is set to Manual Configuration, you cannot
set "DNS Server Configuration Method" for "DNS Server" to Auto-Obtain.
Proxy Server
Configure the proxy server.
• Use Proxy Server
• Address / IP Address
• Port
• Use Proxy Authentication
• User Name
• Password
If "Use Proxy Server" is set to Yes, enter the IP address or the host name and port number of the
proxy server.
If "Use Proxy Authentication" is set to Yes, enter the user name and password.
This machine only supports Basic authentication as proxy authentication.
31
2. Installation
Firmware Update
• Do not press and hold the Power key or remove the power cord during the update.
• If connection with the network is lost during an update, the update will fail. We recommend
performing the update in a wired network environment.
• If a required firmware update is detected when the machine starts, the firmware update screen will
appear automatically. If this happens, you cannot start a meeting or accept a registration request
until the update is complete. Check the update information, and then start the update immediately.
2.
2. Press the or key to select "Firmware Update", and then press the Enter key.
3. Press the or key to select "Update", and then press the Enter key.
32
Using the Menus
4. Press the or key to select "Update", and then press the Enter key.
The machine automatically restarts and begins the update.
When updating the firmware to a version that is two levels higher or more, the update process
repeats until all the updates are complete.
To abort an update, select [Cancel] and then press the [Enter] key. Wait until the update has
finished aborting before turning the machine off.
5. When the update is complete, press the or key to select "Turn Off" or "Restart", and then press
the Enter key.
If you want to use the machine after the firmware update is complete, you must restart the machine.
System Information
• The Contact ID and UI version do not appear if the machine is not connected to a network, or if it
cannot connect to the service.
1. Machine Information
• Model Name
Indicates the model name of the machine.
• Contact ID
Indicates the Contact ID of the machine.
• Firmware Version
Indicates the current firmware version.
• UI Version
Indicates the current UI version.
2. Network
• Wired Network MAC Address
33
2. Installation
Indicates the MAC address of the machine when it is connected to a wired network.
• Wireless Network MAC Address
Indicates the MAC address of the machine when it is connected to a wireless network.
• Web Site URL
Indicates the URL of the Unified Communication System home page.
• Legal Notices
You can view the copyright information for the software applications installed on this machine.
• SIM backup and restoration (page 41 "Network Configuration Backup/Restore")
2.
2. Press the or key to select "System Information", and then press the Enter key.
3. Check the system information.
34
Using the Menus
If you want to check the legal notices, press the key to select "Legal Notices", and then press the
Enter key.
4. After checking the system information, make sure that "Close" is selected, and then press the Enter
key.
If "Legal Notices" is selected, press the key to select "Close", press the Enter key.
35
2. Installation
Using Utility
Operating Environment for Device Management Settings
The following environment is required to access Device Management Settings:
• Device Management Settings can be accessed without needing to turn on the machine.
Computer PC/AT-compatible machine
CPU Pentium M 1.2 GHz or higher
Memory 512MB or higher
HDD 100 MB or more of free space
OS*1 • Windows XP (Service Pack 3 or later)

Windows XP Home Edition
Windows XP Professional
• Windows Vista (Service Pack 2 or later)
Windows Vista Home Basic
Windows Vista Home Premium
Windows Vista Business
Windows Vista Enterprise
Windows Vista Ultimate
• Windows 7
Windows 7 Home Premium
Windows 7 Professional
Windows 7 Enterprise
Windows 7 Ultimate
• Windows 8
Windows 8
Windows 8 Pro
Windows 8 Enterprise
36
Using Utility
Resolution XGA (1,024 768 pixels) or higher

64,000 colors or more (recommended)
Web browser Internet Explorer 7, 8, or 9

Firefox 3.6 or later
Safari 6.0
Security settings The following security settings must be enabled

on your Web browser:
• Scripting
Active scripting
• ActiveX controls and plug-ins
Run ActiveX controls and plug-ins
Script ActiveX controls marked Safe for
scripting
Binary and Script behaviors
• Downloads
File downloads
Logging in to Device Management Settings
To manage Address Book or check Meeting History in Device Management Settings, you must first log
in to Device Management Settings.
Device Management Settings can be accessed from a computer that is connected to the Internet.
Login
1. Start your Web browser.

2. Enter the following URL in the address bar of your web browser to access Device Management
Settings.
https://ucs.ricoh.com/util/login
37
2. Installation
3. Select the Language.

4. Enter the Contact ID and the password.
5. Click "Login".
Logout
1. Click "Logout".
38
Using Utility
Managing Address Book
Address Book in Device Management Settings is used to manage the contacts with whom you want to
have meetings.
The contacts registered in Address Book are synchronized with the contacts in the Site List on the
machine. When starting a meeting from the machine, you can only connect a contact registered in
Address Book.
In Address Book, you can send a request to register a contact, accept registration requests from other
parties, change the name of registered contacts, and delete contacts that are no longer necessary.
The Contact ID and name of contact is entered in the Address Book as the contact information.
Name of contact is only reflected in the Address Book and the machine.
The maximum number of entries in the Address Book is 100. This number includes the number of
registration requests waiting to be accepted.
Address Book screen
1. List of registered contacts

Displays a list of registered contacts.
Clicking the table column header "Contact ID" sorts rows by ID number, and clicking "Name" sorts rows in the
order of reading. The rows are sorted in alphabetical order by default.
2. Registration requests
Displays the contacts that have sent registration requests, as well as the registration requests that have been
received.
It is not displayed if registration requests that have not been received or sent.
3. Edit/Delete
Used to edit or delete registered contacts.
39
2. Installation
40
Network Configuration Backup/Restore
• Please be aware, if an attempt is made to restore the settings from a SIM card which contains no
configuration backup, the existing configuration in the main unit will be cleared.
SIM replacement
1. Turn the machine top side down with the display unit folded, and then open the battery
cover [A].
2. Remove the loss prevention strap [A] and remove the battery cover ( ×1)
41
3. Li-Battery Pack [A]
4. SIM card [A]
• Push the SIM card in the direction of the dashed blue arrow, and then pull it in the direction of
the solid blue arrow.
• When installing a SIM card, insert the card until it clicks into place.
Network configuration backup
1. Turn the machine on.

2. When the machine starts up, press the Menu key.
3. Use the [ ] key to select [System Information] and press the Enter key.
42
4. Select [Save and Restore Configuration with the card ] and press the Enter key.
5. Select [Save] and press the Enter key.
6. When the confirmation dialog box appears, select [OK] and press the Enter key.
43
7. The dialog box appears, indicating that the backup is in progress .
8. When the backup completion dialog box appears, press the Enter key.
Network configuration restore
1. Turn the machine on.

2. When the machine starts up, press the Menu key.
3. Use the [ ] key to select [System Information] and press the Enter key.
44
4. Select [Save and Restore Configuration with the card ] and press the Enter key.
5. Select [Restore] and press the Enter key.
6. When the confirmation dialog box appears, select [OK] and press the Enter key.
45
7. The dialog box appears, indicating that the backup is in progress .
8. When the backup completion dialog box appears, press the Enter key.
46
Parts Replacement
Parts Replacement
• Please never attempt to remove the RTC battery from the main board. If you removed, you can not
repair the failure.
• Types of screws used in this machine are as follows:
M2.5×4L
M2.0×3L
Battery Cover
1. Turn the machine top side down with the display unit folded, and then open the battery
cover [A].
47
2. Remove the loss prevention strap [A] and remove the battery cover ( ×1)
Li-Battery Pack
1. Battery cover (page 47 "Battery Cover")

2. Li-Battery Pack [A]
SIM Card
1. Li-Battery Pack (page 48 "Li-Battery Pack")

2. SIM card [A]
• Push the SIM card in the direction of the dashed blue arrow, and then pull it in the direction of
the solid blue arrow.
48
Parts Replacement
Top Cover
1. SIM card (page 48 "SIM Card")

2. Remove the screws ( ×9)
49
3. Turn the machine top side up and unfold the display unit to remove the top cover [A].
Operation Unit Cover
1. Top cover (page 49 "Top Cover")

2. Unplug the FFC [A].
50
Parts Replacement
3. Fold the display unit and then turn the machine top side down to remove the screws ( ×4)
4. Turn the machine top side up and then unfold the display unit to remove the operation
unit [A] by pushing it.
• Be aware of clamps that are circled in blue.
51
5. FFC [A] ( ×1)
6. Remove the switch board [A] from the operation unit cover [B] ( ×4)
FFC
1. Operation unit cover (page 50 "Operation Unit Cover")
Switch Board
1. Operation unit cover (page 50 "Operation Unit Cover")
Display Unit
1. Operation unit (page 50 "Operation Unit Cover")
52
Parts Replacement
2. Turn the machine top side down to remove the screws ( ×4)
3. Turn the machine top side up and then unfold the display unit to remove the display unit
[A] ( ×2, ×5)
• Please never attempt to remove the RTC battery from the main board. If you removed, you can
not repair the failure.
• The display unit is connected to the main board with the antenna wires. When removing the
display unit, be careful not to pull the wires with excessive force or break them.
53
4. Main board [A] ( ×2)
• Please never attempt to remove the RTC battery from the main board. If you removed, you can
not repair the failure.
5. Turn the main board top side down to remove the antenna wires [A] [B] (Antenna wire×2)
• When you install the main board, make sure that the short antenna wire [A] comes to the front
side and the long antenna wire [B] comes to the rear side on the main board.
• The long antenna wire [B] is marked in red.
Bottom Cover
1. Display unit (page 52 "Display Unit")
54
Parts Replacement
Display Unit Rear Cover
1. Display unit (page 52 "Display Unit")

2. Blindfold sticker [A] (Sticker×2)
3. Display unit rear cover ( ×2)
• Be aware of clamps that are circled in blue.
• [A]: Display unit rear cover side

• [B]: Display unit front cover side
55
Damper
1. Display unit rear cover (page 55 "Display Unit Rear Cover")

2. Remove the damper [A] by pulling it.
• When you install the damper, make sure that the damper fits in the dent on the display unit
front cover.
56
Parts Replacement
Camera Unit
1. Damper (page 56)

2. Remove the screw that secures the ground cord [A] ( ×1)
3. Camera unit [A] ( ×1, Tape strip×2)
• We recommend leaving the tape strips without completely peeling off, as they will be reused
when you install the camera unit.
• The ground sticker [B] from the LCD panel is glued onto the camera unit. Carefully remove the
ground sticker [C] on the side of the camera unit. Do not remove the ground sticker [D] on the
side of the LCD panel.
57
• When you install the camera unit, be sure to secure the ground cord.
Camera Unit Rear Cover
1. Camera unit (page 57 "Camera Unit")

2. Insert an adjustment screwdriver or such into a slit [A] on the upper rear of the camera
unit, and then remove the camera unit rear cover [C] from the camera unit front cover [B].
• There are clamps that are circled in blue. Removing the clamps [D] at the top allows you to
remove the camera unit rear cover, without removing the clamps at the bottom.
58
Parts Replacement
• [E]: Camera unit rear cover

• [F]: Camera unit front cover
• When inserting an adjustment screwdriver into a slit, the screwdriver will touch the heat sink
(black) [G], which is normal. But be careful not to damage the camera board [H] which is
under the heat sink. After inserting the adjustment screwdriver, move it in the direction of the
blue arrow.
59
Camera Unit Front Cover
1. Leaf spring (page 63 "Leaf Spring")
Camera
1. Camera unit rear cover (page 58 "Camera Unit Rear Cover")
60
Parts Replacement
2. Camera [A] ( ×2)
Camera Cable
1. Camera (page 60 "Camera")

2. Pull out the camera cable [A] from the harness guide [B].
Ground Cord
61
2. Remove the camera [A] from the camera unit front cover [B].
3. Remove the screw and pull out the ground cord [A] from the harness guide [B] ( ×1)
62
Parts Replacement
Leaf Spring

2. Remove the camera [A] from the camera unit front cover [B].
3. Leaf spring [A] ( ×2)
Speaker
1. Display unit rear cover (page 58 "Camera Unit Rear Cover")

2. Speaker [A] (Tape strip×1)
• The speaker is not secured with screws.
63
• We recommend leaving the tape strip without completely peeling off, as it will be reused
when you install the speaker.
Microphone Cover

2. Microphone cover [A]
Microphone
1. Microphone cover (page 64 "Microphone Cover")
64
Parts Replacement
2. Microphone [A] (Tape strip×3)
when you install the microphone.
LED Board

2. LED board [A] ( ×1, ×1)
65
LED Cable
1. LED board (page 65 "LED Board")

2. LED cable [A] (Tape strip×1)
when you install the LED cable.
Display Unit Front Cover
1. LCD panel unit (page 68 "LCD Panel")

2. Microphone (page 64 "Microphone")
3. Camera unit (page 57 "Camera Unit")
4. LED cable (page 66 "LED Cable")
Antenna: AUX-Right

2. Remove the antenna: AUX-right [A] with the silver tape (Tape strip×3)
• Remove the antenna: AUX-right carefully, as it is stuck to the display unit front cover and the
LCD panel unit.
66
Parts Replacement
when you install the antenna: AUX-right.
Antenna: Main-Left

2. Remove the antenna: main-left [A] with the silver tape (Tape strip×1)
• Remove the antenna: main-left carefully, as it is stuck to the display unit front cover.
when you install the antenna: main-left.
67
LCD Panel
1. Peel off the protective seal for the ground cord [A] from the LCD panel unit [B].
• We recommend partially leaving the protective seal unpeeled from the area where the seal is
stuck to the camera unit, as it will be reused when you install the LCD panel unit.
2. Speaker (page 63 "Speaker")

3. Antenna: AUX-right (page 66 "Antenna: AUX-Right")
4. Antenna: main-left (page 67 "Antenna: Main-Left")
68
Parts Replacement
5. LCD panel unit [A] ( ×7)
6. Display unit hinge-right [A] ( M2×3 Screw×2)
69
7. Display unit hinge-left [A] ( M2×3 Screw×2)
8. LCD cable (page 72 "LCD Cable")
New LCD Panel
When installing a new LCD panel, stick face shielding aluminum foil onto the LCD panel.
1. Tear release paper of tape on aluminum foil[A].
70
Parts Replacement
2. Stick Aluminum foil on back of LCD.
3. Trun Panel as top then fold and stick lower left aluminum foil well.
4. Fold and stick lower right aluminum foil well .
71
Display Unit Hinge-Right
1. LCD panel (page 68 "LCD Panel")
Display Unit Hinge-Left
1. LCD panel (page 68 "LCD Panel")
LCD Cable

2. LCD cable [A] ( ×1)
Main Board
1. Display Unit (page 52 "Display Unit")
Memory
1. Main board (page 72 "Main Board")
72
Parts Replacement
2. Release the locking lever [A] by pulling it outward and the memory [B] is lifted at an
angle. Pull out the memory carefully.
• When you install the memory, insert the memory diagonally and then gently push it down until it is
locked.
SSD

2. SSD [A] ( ×1)
• Pull out the SSD carefully, as it is lifted at an angle after removing the screw.
• When you install the SSD, insert the SSD diagonally and then secure it with the screw.
73
Wi-Fi Board

2. Wi-Fi board [A] ( ×1)
• Pull out the Wi-Fi board carefully, as it is lifted at an angle after removing the screw.
• When you install the Wi-Fi board, insert the Wi-Fi board diagonally and then secure it with the
screw.
74
4. Troubleshooting
LED Behavior and Meaning
LED type
No. Name LED
1 Power indicator Blue
2 Mute indicator Blue
3 Battery level indicator Red
4 Battery charge indicator Blue
LED Behavior during Power-Up

When the machine is turned on, all of the LEDs light up for 0.5 seconds to verify they are operating
normally.
After the check finishes, the LEDs turn off and the machine starts up.
Power indicator
Status LED Interval of blinking
Power off Not lit -
75
4. Troubleshooting
Status LED Interval of blinking
Powering up/down Blinking 0.5 sec
Standby Lit -
Mute indicator
Status Microphone mute: ON Microphone mute: OFF
Internal mic. Blinking Lit for 1.5sec, off for 0.5 sec
External mic. Not lit Not lit
Battery level indicator

Displays the remaining battery level when this machine is turned on without connecting the AC adapter.
Battery level Indicator
More than 50 % Off
50 % Blinks at 1 second intervals.
20 % or less Blinks at 0.5 second intervals.
• The battery level indicator does not blink when this machine is turned off or when the AC adapter is
connected.
Battery charge indicator
Displays the battery charging status when the AC adapter is connected.
Battery charging Indicator
When the machine is turned on: Off

Full
When the machine is turned off: Lights
Charging Blinks at 2 second intervals.
76
Error table
Error table
Boot sequence and errors
Explanatory notes
Normal boot sequence
LED
Screen Transition
No Process
Device Errors
Symptom Possible Cause Workaround
Black Power LED: blinking (0.5sec)
Powering up
1
While powering up, the Restart the device

device stops and the screen Possible HW issue.
remains black. Swap the device
Power LED: blinking (0.5sec)

3 Logo screen
The OS is booting.
77
4. Troubleshooting
While powering up, the Restart the device

device automatically and Possible HW issue.
continuously reboots. Swap the device
Message: Starting Power LED: blinking (0.5sec)
Connecting to the network.

Note:
4 If the device cannot connect to the network,

the menu screen will be displayed.
During loading of the OS, the Restart the device

device stops and the screen Possible HW issue.
doesn’t change. Swap the device
Booting Power LED: blinking (0.5sec)

Message: Connecting to the service
Authenticating with the central server.

6
During authentication with the Check if the central server is

Possible HW issue
central server, the device up. If so, swap the device.
78
Error table
stops and the screen doesn’t

change.
Message: Loading screen data Power LED: blinking (0.5sec)
Downloading the UI screen from the central

8
server.
LED does not work Possible HW issue. Swap the device
Message: Connecting to the service Power LED : blinking (0.5sec)
After connecting to the service, the contact list

10
is downloaded from the central server.
Freeze/reboot/power failure Possible HW issue. Swap the device
Contact List screen Power LED: lit
The contact list is displayed. The device is

waiting for the user to make a selection.
11
Possible HW issue Check if the display works

Screen/video discoloration properly. If so, swap the
Possible display issue device.
- - -
79
4. Troubleshooting
Buttons do not work. Possible HW issue. Swap the device
-
-
- -
No output from the camera. Possible HW issue Swap the device
-
-
-
- Check if the network

The sound/video being Possible HW issue connection being used by
received from other parties is both parties has sufficient
not clear. Possible network issue bandwidth. If so, swap the
device
-
-
-
-
Possible network issue After network problems have
Cannot connect to the
been ruled out, swap the
network. Possible HW issue (NIC) device.
-
-
-
-
Possible HW issue
No sound. Possible network bandwidth Swap the device
issue
-
-
-
Make sure that the PC screen

- share driver is installed
Possible HW issue
properly.
Unable to share a PC screen. PC Screen share driver is not
After the problems with the PC
installed
have been ruled out, swap the
device.
80
Error table
Error Message
Explanatory notes
Situation
Error
Error Message Possible Cause(s):
Code
What to try:
The device is not permitted to be used.
Machine Locked Problem with the users account status. It

0001
Please call the support desk. might have expired or is unpaid.
Make sure the account is active.
Not Connected to the Network Failed to connect to the network after failed
Failed to update the firmware. to update the firmware.
It may have been caused by the following. Network error

0002 The wireless signal may be too weak. The
network cable may be disconnected.
Try updating the firmware to the latest
Please check the network and then restart the version.
machine and update the firmware again.
Failed to Connect to Network The device boots up with no network

Failed to connect to the network. connection.

0003 The network configuration is not correct. The
wireless signal may be too weak. The
Make sure that the device is properly
configured for the network environment.
Please check the network and then restart the
Refer to the network troubleshooting sheet.
machine.
Network Connection Disconnected Network disconnected during power up.

The machine has been disconnected from the
network due to a network error.
0004 It may have been caused by the following.

The wireless signal may be too weak. The Network error
machine.
81
4. Troubleshooting
Authentication failed.
Proxy setting is not correct.

Error on Starting the Machine Authentication server failure.
0005
Restart the machine.
Make sure that the device is properly
configured for the network environment.
Error occurred during boot up.
Error on Starting the Machine HW error.

0007
Restart the device. If the error persists, swap
the device.
Network Connection Disconnected Accessing to central server failed during

The machine has been disconnected from the power up.
Network error
The wireless signal may be too weak. The
machine.
Application for PC screen share in the

device error.
Cannot Share the PC Screen
0011 Application error
the device.
HW error
0101 Error Occurred, Please Restart the Machine
the device.
Not Connected to the Network DNS error

0102 Due to a DNS error the machine could not
DNS error
connect to the network.
82
Error table
It may have been caused by the following. Check that the device is properly configured
The DNS server configuration is not correct. to access a DNS server.
Please check it and then restart the machine. Check that the DNS server is functioning
and that the name being resolved exists.
Not Connected to the Network Network connection disconnected by

Failed to connect to the network. physical cause.
It may have been caused by the following. Or an error happens in the central server.

Central server or network error
Please check the network and then restart the Refer to the network troubleshooting sheet.
machine.
Not Connected to the Network Network connection disconnected by the

Failed to connect to the network. network environment

machine.
Not Connected to the Network Proxy authentication error

Failed to connect to the network.
Proxy setting is wrong
The proxy configuration is not correct. Make sure that the device is properly
Please check it and then restart the machine. configured for proxy authentication.
User operation is ignored when this error is

displayed.
Error Occurred
0106 Press and hold the Power key for more than 4 HW error
seconds to restart the machine.
the device.
Error occurred Unknown

0201
Restart the machine. HW error
83
4. Troubleshooting

the device.
Network Connection Disconnected Network disconnected. If OK is clicked, the

The machine has been disconnected from the device tries to connect to the network again.
Network error
It may have been caused by the following.
0202
Please check the network and then select
[OK].
The machine will then try to connect to the
network again.
System error occurred.
System bug.
the device.
Unknown
Error Occurred
0204 There is a low possibility of network error.
Leave the meeting and restart the machine.
Not Connected to the Network If network setting is changed and they are
Failed to connect to the network. invalid, this error is shown.
It may have been caused by the following. Central server or network error
machine.
System error occurred during a meeting.
Error Occurred System error.

0206
the device.
1501 Error While Preparing Internal error occurred in the continuity test.
84
Error table
• Faulty network configuration

• Faulty network environment
• Center service
• System error
• Machine failure
• Restart the machine and then make

sure that the machine works properly.
Internal error occurred in connection check
• Perform the connection test to make
sure that the network configuration is
correct and there is no problem in the
network environment.
• Make sure that there is no failure in the
center.
• If the above solutions do not solve the
issue, the error involves a machine
failure.
Authentication service connection error

occurred.

• Center service
• System error
• Machine failure
Error While Preparing • Restart the machine and then make

1502 sure that the machine works properly.
Failed to initialize.
center.
failure.
85
4. Troubleshooting
UDC service connection error or VIDYO

service connection error occurred.

• Center service
• System error
• Machine failure
Error While Preparing • Restart the machine and then make

Failed to connect to the service.
center.
failure.
UDC service connection error or VIDYO

service connection error occurred.

• Center service
• System error
Error While Preparing • Machine failure
1504
Failed to connect to the service. • Restart the machine and then make
center.
86
Error table

failure.
Timeout occurred.

• Center service
• System error
• Machine failure

Error While Preparing
No response from the service.
center.
failure.
STATE error occurred.

• Center service
• System error
• Machine failure
Error While Preparing
1506
Some error occurred with this terminal • Restart the machine and then make
center.
87
4. Troubleshooting

failure.
UDC service or VIDYO service was

disconnected.

• Center service
• System error
• Machine failure
Error While Connection Check
1511 The connection to the service has been sure that the machine works properly.
disconnected.
center.
failure.
VIDYO service error occurred.

• Center service
• System error
• Machine failure
1512
Failed to send and/or receive picture. • Restart the machine and then make
center.
88
Error table

failure.
Internal error occurred in the continuity test.

• Center service
• System error
• Machine failure

Internal error occurred in connection check
center.
failure.
The device couldn't recognize the external

microphone speaker. Restart might not be
needed.
Check the Microphone Speaker
0301 If the microphone speaker does not work HW (Microphone Speaker) error
properly then please restart the machine.
Reconnect the Microphone Speaker and
restart the device. If the microphone speaker
does not work properly, swap the device.
The device couldn't recognize the external

microphone speaker. Restart is needed.
HW (Microphone Speaker) error

Reconnect the Microphone Speaker and
restart the device. If the microphone speaker
does not work properly, swap the device.
0401 Error While Configuring -
89
4. Troubleshooting
-
Please restart the machine.
-
-
Error While Configuring
0402 -
Please configure it again.
-
Some parties have performed the same

Failed to Start Meeting
operation (called each other)
There may be a problem either with the simultaneously.
0501 network or you and another party have
performed an operation simultaneously. Central server or network error
Please try again.
Disconnected from the Meeting There is a high possibility that an error

The machine has been disconnected from the occurred because of other than network
meeting due to a network error. disconnection.
0503 The wireless signal may be too weak. The
network cable may be disconnected. The
network bandwidth may be insufficient.
Please check the network and then start the
meeting again.
Disconnected from the Meeting Network disconnected during a meeting. If

The machine has been disconnected from the you click OK, the device tries to connect to
meeting due to a network error. the network again.
0504
Please check the network and then select
[OK]. Refer to the network troubleshooting sheet.
The machine will then try to connect to the
network again.
Failed to download contact list view from

central server.
Information Unavailable
0509
Switch the screen layout again. Central server or network error
90
Error table
Failed to change the screen layout during a

meeting.
Failed to Switch Screen Layout
0510 Central server or network error
Switch the screen layout again.
the device.
Failed to save network setting configuration.

Failed to Save Configuration
HW error
0601 Select [Cancel] to return to the Configuration
Menu and then change the settings again. Restart the device. If the error persists, swap
the device.
Failed to Obtain IP Address Automatically Failed to save network setting configuration.

The configuration has been saved, but the
Network error
machine failed to obtain the IP address. It
may have been caused by the following. The (Failed to obtain IP address)
configuration of the authentication method or
SSID may be incorrect. There may be a
0602 problem with the DHCP environment. The
wireless signal may be too weak. The Make sure that the device is properly
network cable may be disconnected. If you configured for the network environment.
are using a wireless network please first (DHCP/DNS)
check the network configuration. If the
configuration is correct or the network is
wired then next please check the network.
Failed to apply the wired network

configuration.

• System error
Failed to apply Wired Setting
• Configure the settings again.
Menu and then change the settings again. • If the error persists, restart the machine
and then configure the settings again.
• Make sure that the network settings are
properly configured.
• Make sure that network devices,
including hubs and routers, are
working properly.
91
4. Troubleshooting
• If no problem was found when

performing the above items, the error
involves a machine failure.
Failed to save the wired network

configuration.
System error
Failed to save Wired Setting
0605 Select [Cancel] to return to the Configuration • Configure the settings again.
Menu and then change the settings again. • If the error persists, restart the machine
• If the error persists, the error involves a
machine failure.
Failed to apply the wireless network

configuration.

• System error

Failed to apply Wireless Setting • If the error persists, restart the machine
0606 and then configure the settings again.
Select [Cancel] to return to the Configuration
Menu and then change the settings again. • Make sure that the network settings are
including hubs, routers and the
wireless access point device, are
working properly.
Failed to save the wireless network

configuration.
Failed to save Wireless Setting
System error
Menu and then change the settings again. • Configure the settings again.
• If the error persists, restart the machine
92
Error table

machine failure.
Error occurred during saving the

configuration after clicking [OK] in the
Network Configuration screen.
System error
Failed to Save Configuration
0608
Please configure it again. • Configure the settings again.
machine failure.
Failed to save the wired network

configuration.
System error
Failed to save Wired Setting
0609 • Configure the settings again.
machine failure.
Failed to save the wireless network

configuration.
System error
Failed to save Wireless Setting
0610 • Configure the settings again.
machine failure.
Failed to apply the wired network

configuration.
Failed to apply Wired Setting • Faulty network configuration

0611
Please configure it again. • Faulty network environment
• System error
93
4. Troubleshooting

• Make sure that the network settings are
including hubs and routers, are
working properly.
Failed to apply the wireless network

configuration.

• System error

Failed to apply Wireless Setting and then configure the settings again.
0612
Please configure it again. • Make sure that the network settings are
including hubs, routers and the
wireless access point device, are
working properly.
Failed to send logs.

Failed to Send a Report
The problem may have been caused by the
following. The wireless signal may be too • Faulty network environment
1401 weak. The network cable may be • System error
disconnected.
• Center service
Please check the network and then send the
report again. • Restart the machine and then make
94
Error table

center.
failure.
Error occurs while accepting the contact

Failed to Process Registration Request request.
0701 Accept or decline the registration request Central server or network error
again.
-
Check the Registration Request List
0702 If unprocessed requests exist please accept Central server or network error
or decline them again.
HW error occurs during a meeting. Restart

is needed.
Error Occurred During Meeting
0801 Press the Disconnect key to leave the HW error
meeting.
the device.
Failed to save the configuration.
System error

1601 Failed to Save Settings
machine failure.
Failed to save the configuration to the SIM

card.
Failed to Save Parameters
1602
Failed to save the parameters to the card. • SIM card failure
• Machine failure
95
4. Troubleshooting
• If the error persists after inserting the

SIM card, insert other SIM card.
• If the error persists after inserting
the other SIM card, the error
• If the error does not occur after
inserting the other SIM card, the
error involves a SIM card failure.
Failed to restore the configuration from the

SIM card.
• SIM card failure

• Machine failure
• Insert the SIM card, if not inserted.

Failed to Restore Parameters
1603 • If the error persists after inserting the
Failed to restore the following settings from
the card.
Failed to save the configuration to the SIM

card.
• No SIM card is inserted.

• Machine failure
Failed to Save Parameters
Failed to save the parameters to the card.
1605 • If the error persists after inserting the
Applying the network settings has been
cancelled.
96
Error table
Failed to start PC screen share. Reboot is not

necessary.
Failed to Share the PC Screen
0902 Please select [Start Sharing] on your PC HW error
again.
the device.
PC screen share error occurred during

meeting. It is possible to continue the
PC Screen Share Error meeting.
0904 To share the PC screen, leave the meeting HW error
and restart the machine.
the device.
Disconnected from the Network Error occurred during boot up.

The machine has been disconnected from the
Network error
network. It may have been caused by the
following. The network bandwidth may be
1001
insufficient. The wireless signal may be too
weak. The network cable may be Refer to the network troubleshooting sheet.
disconnected.
Please check the network.
Failed to complete firmware update.
Failed to Update the Firmware System error

1002 Restart the machine and update the firmware
again.
version.
If the error persists, swap the machine.
Firmware error occurred.
Firmware error
the device.

1004-
• SIM card was pulled out while it was
0354 Error Occurred, Please Restart the Machine in use.
111
97
4. Troubleshooting

• System error
• Machine failure

• If the inserted SIM card is other than
those for UCS, insert a SIM card for
UCS.
Invalid SIM card is inserted.

those for UCS.
• System error
• Machine failure
1004- • Restart the machine and then make
0351 Error Occurred, Please Restart the Machine sure that the machine works properly.
111 • Insert the SIM card, if not inserted.
those for UCS, insert a SIM card for
UCS.
98
Error table

System error
the device.
Error Occurred System error

1102
the device.
Failed to obtain wireless signal strength.

Actually, it is highly possible that the device
is not connected to the network.
Failed to Obtain Signal Strength
1103
Restart the machine. System error

the device.
Failed to obtain wireless signal strength.

Actually, it is highly possible that the device
is connected to the network.
1104 Failed to Obtain Signal Strength
System error

the device.
Failed to obtain the system information.
Failed to Obtain the System Information System error

1201
the device.
Failed to Update the Firmware. Failed to update the firmware and to

Due to an error the machine could not update connect to the network after the reboot.
1302 the firmware.
Central server or HW error
Please restart the machine and then update
the firmware. Check the central server.
99
4. Troubleshooting
If the central server works properly, swap

the device.
Failed to update the firmware and to

Network Disconnected During Update connect to the network after the reboot.
The machine could not update the firmware.
1303 Network error
Please check the network, restart the machine
and then update the firmware. Try updating the firmware to the latest
version.
Failed to obtain firmware update

information.
Failed to Obtain Firmware Update Info.
1304
To update the firmware, restart the machine. Central server or network error
This error is shown when the call was

rejected.
Connection Failed. Could not connect with
None
the following contact. The call was rejected by the recipient.
Call again.
The call went through but the recipient did

not pick up.
Discontinue Connection
None
The other contact(s) did not respond. Call time out.
Call again.
The number of participating clients has

reached the limit of 20 when started calling.
Call Failed.
None The number of participating contacts has The number of participating clients has
reached the maximum. reached the limit of 20.
Adjust the participants.
The caller was deleted from the recipient's

Call Failed. contacts list right as the call was being
None
Call Again. placed.
Or the status of the receiver is changed
when the call was being placed.
100
Error table
Call again.
A USB device was connected after a

meeting was already started.
Connected USB Device is Inactive.
A USB device was connected after a
None To use the external microphone speaker meeting was already started.
please connect it before starting the meeting.
Leave the meeting, connect the USB device,
and start the meeting again.
A USB device was disconnected during the

meeting.
The USB Device has been Disconnected.
A USB device was disconnected during the
None Please do not disconnect the USB device meeting.
during the meeting.
Connect the disconnected microphone
speaker.
The machine is not connected to the network

after boot up first.
Before using this machine.
The machine is not connected to the
The machine must be connected to the network.
None network. Currently no connection is
available. Establish connectivity with the network.
Please check the network configuration. If the external microphone speaker is
connected when booting up, disconnect the
microphone speaker.
A firmware update is required.
A firmware upgrade is required before the

The firmware must be updated before the
None iHub can be used.
meeting service can be used.
version.
When acoustic feedback can be heard
• Because the automatic learning function of the echo canceller is active for approximately 5 to 10
seconds after a meeting starts, you may hear a loud noise or acoustic feedback for a short while.
101
4. Troubleshooting
Although this noise dramatically lowers the audio quality and makes it difficult to hear the other
party at the beginning of the meeting, there is nothing wrong with the machine.
• The audio quality gradually improves as you continue the meeting and speak with the other party.
If the machine is being used in one of the following locations, move the machine to a different location.
Inappropriate
Solution Description
location
Direct audio input from the other party

into the microphone produces
Audio from the Move away to a place where audio repeated feedback.
other party can be from the other party cannot be heard
heard directly. directly. This feedback is not canceled by the
echo canceller, resulting in acoustic
feedback.
If the level of the sound input exceeds

the capacity of the echo canceller,
The machine is
Keep the machine away from walls. some of the echoes cannot be
next to a wall.
canceled, resulting in acoustic
feedback.
If the volume of noise exceeds the

The machine is capacity of the noise reduction function
placed next to a Keep the machine away from devices used to cancel noise, the remaining
device that that generate noise. noise that is not canceled will generate
generates noise. repeated feedback, resulting in
acoustic feedback.
If the cycle of the sound input is longer

than the cancelable time (up to 128
ms) of the echo canceller, some echoes
cannot be canceled, resulting in
Lower the volume of the speaker and acoustic feedback.
Room that echoes
adjust the orientation of the machine.
To reduce the amount of echoes, lower
the volume of the speaker and turn the
machine to face a direction in which
echoes are not picked up easily.
* This table applies to both the internal and external speaker.

Avoid doing the following things when using the machine.
102
Error table
Inappropriate use Solution Description
Your have placed The echo canceller cannot handle

your hand or Do not place your hand or object in abrupt changes in the acoustic
object in front of front of the microphone. environment and fully cancel echoes,
the microphone. resulting in acoustic feedback.
The echo canceller cannot handle

The machine is Before moving the machine, set Mic
abrupt changes in the acoustic
moved during a Mute to ON. After you finish moving
environment and fully cancel echoes,
meeting. the machine, reset Mic Mute to OFF.
resulting in acoustic feedback.
If the level of sound input exceeds the

capacity of the echo canceller, some
The speaker echoes cannot be canceled, resulting
volume is too Lower the volume of the speaker. in acoustic feedback. If the speaker
loud. output is distorted, the echo canceller
cannot handle the distortion, resulting
in acoustic feedback.
The external
microphone
speaker is placed
next to the fan If the volume of fan noise exceeds the
outlet of the capacity of the noise reduction
machine. Keep the external microphone speaker function, the remaining noise that is not
away from the fan outlet. canceled will generate repeated
* Only when an feedback, resulting in acoustic
external feedback.
microphone
speaker is being
used.
* This table applies to both the internal and external speaker.

Echo canceller: Automatically cancels echoes.
Noise reduction: Automatically cancels noise.
103
4. Troubleshooting
Network Troubleshooting
For both wired and wireless connections

Questions Causes Solutions
One of the network settings is

incorrect, such as the IP address, Check the network settings
subnet mask, or default gateway.
MAC addresses are limited. (When Improve the ambient environment.

using DHCP, the machine fails to
obtain an IP address.) Register additional MAC addresses.
• A required proxy server setting is

not specified.
• A proxy server is specified even Review the proxy server settings.
though it does not exist.
• A proxy server setting is incorrect.
The machine failed
to start Configure the PC to use the same DNS
and proxy server settings, and then
use a browser to check whether it
passes proxy authentication.
When using a fixed IP address and a Configure the DNS settings so that
proxy exists: DNS can resolve the proxy server
name.
The proxy server name has not been
resolved by DNS. When using the machine in a WAN:
Use the same DNS settings for the
entire company.
• Preferred DNS:165.96.170.104
• Alternate DNS:192.168.242.10
When no proxy is used:

When no proxy is used:
Improve the ambient environment.
• A port for TCP (17992 or
17990) or UDP (50000-65535) • Confirm that the required ports
is closed. are open.
Failure to start a
meeting • The UDP packets are distributed Use a tool to check the ports or
to an inappropriate server, such consult the network administrator.
as a Video on Demand server. • Reconfigure the settings for the
When using a proxy: router that distributes UDP
packets.
104
Error table

• Connect to an upstream path that
• The machine leaves the meeting is at a higher level than the
by mistake because it takes distributing router. Consult the
longer than expected to start. network administrator.
(There are times it may take 30
When using a proxy:
seconds or more.)
Wait a while and then retry.
For wired connections only


• Check whether the indicator LED
for the port is on. If the LED is off,
replace the cable or reconnect it
The cable is broken or the hub to a different port on the hub. If
The machine failed to start
has failed. the hub has failed, replace it.
• Check whether the cable latch
and connector are firmly
engaged. Do not use a cable that
has a broken latch.

• Install a hub between the switch
and MD.
The machine failed to start The spanning tree function of
A PC can connect to a the switch connected to the MD • Disable the spanning tree
network with the same discards the request issued function on the port of the switch
network settings. when the meeting is started. connected to the MD. (You must
check with the network
administrator to determine
whether this can be done.)
For wireless connection only

Solutions
To fix this problem, the following measures can be performed on the terminal side:
• Switch to a wired communication
• Do not use a proxy server.
• Place the machine as close as possible to the access point.
105
4. Troubleshooting
Solutions
• Turn off any unused wireless LAN devices or other devices using the same frequency range (such
as a microwave oven), or eliminate the electromagnetic interference.
• Use a network projector. If any of the problems shown on left occur, disable the wireless LAN
function of the projector.
• If multiple access points exist, specify channel settings that are at least five channels apart (for
example, 1ch and 6ch, or 7ch and 12ch).
• Keep conductive objects such as metal away from the machine.
• Do not obstruct the access point (such as setting the access point near a wall, standing in front of
the access point, or placing furniture in front of it).
• Do not use an IEEE802.11b wireless LAN device. (In a wireless environment in which both 11b
and 11g exist, packet control is implemented to avoid packet conflicts, which in turn causes the
speed to decrease. There are also times 11b is used for communication because it has a lower
rate.)
• If an access point that supports IEEE802.11n is available, use Single Channel (20 MHz).
Questions Causes
This is a video specification limitation. If there is a

The video stream of the meeting stops. lack of bandwidth for wireless communication,
the video is cut off and only the audio is played.
The lack of bandwidth during wireless

The video as if it is being played frame by frame. communication causes the frame rate to
decrease.
This problem occurs because electromagnetic

The audio cuts in and out. interference and a lack of bandwidth causes
wireless communication to be temporarily lost.
Lip sync (for synchronizing video and audio)

The video and audio fall out of sync, with the
does not work properly because there is a lack of
audio being heard first.
bandwidth for wireless communication.
The echo cancelling function fails to work

There seems to be an echo in the audio. properly because there is a lack of bandwidth for
wireless communication.
This problem occurs because electromagnetic

The meeting ends or is left abruptly. interference and a lack of bandwidth causes
wireless communication to be temporarily lost. As
106
Error table
Questions Causes
(This occurs when video and audio are lost for a result, the machine becomes disconnected from
approximately five seconds.) the access point.
This problem occurs because there is a lack of

A delay occurs when PC Screen Share attempts bandwidth for wireless communication. As a
to switch to a different screen. result, the recommended communication speed
(1 Mbps or more) is unavailable.
If video stops for a set length of time while This problem occurs because there is a lack of
displaying multiple contacts, the contacts bandwidth for wireless communication. To
optimize all the contacts, the downstream
disappear from the screen (and only audio is direction is given priority over the upstream
output). direction.
A delay occurs when obtaining the contact list or

updating a contact status display, or it becomes
impossible to do either.
This problem occurs because the wireless

communication speed decreases when there is a
The firmware update takes longer than expected, lack of bandwidth for wireless communication.
and fails before it is complete. This results in electromagnetic interfere that
causes wireless communication to be temporarily
lost.
This problem occurs as result of electromagnetic

interference that prevents the machine from
There are times the machine fails to start
connecting to the access point while starting (50-
second timeout).
This problem occurs because not enough

There are times the machine fails to connect bandwidth (256 kbps or more) can be reserved
when starting a meeting.
The screen becomes garbled when the layout is

changed. (This screen remains garbled until the
video to be displayed reaches the machine.)
107
4. Troubleshooting
Network Troubleshooting Flow
108
Error table
Problems when using Device Management Settings
Problem Possible cause/location Solution/Judgment
Your Security Settings in Internet Explorer must

be configured to enable the following settings:
Scripting
• Active scripting
The Device
Management ActiveX controls and plug-ins
Settings page PC Settings • Run ActiveX controls and plug-ins
is not • Script ActiveX controls marked Safe for
displayed. scripting
• Binary and Script behaviors
Downloads
• File downloads
The layout of
Device
Management Setting the browser/OS font Decrease the font size in your browser/OS
Settings is
corrupted.
The layout of
Device
In Internet Explorer 7, set the browser's zoom
Management Magnification in Internet Explorer
level to 100%.
Settings is
corrupted.
Cannot log into

The date set on the PC indicates
Device
a future date (which is later than Set the PC to the current date.
Management
the expiry for the session).
Settings.
The screen
sharing
An appropriate USB driver is not
software does Install the appropriate USB driver.
installed.
not start
automatically.
109
4. Troubleshooting
Restrictions
Handling This Product
1. Observe the following points when transporting the machine:

This machine contains a large number of glass and precision parts. Observe the following points to
prevent the machine from being damaged by excessive shock:
• Wrap the machine in cushioning material to prevent it from being directly exposed to shock.
• Place the machine in the supplied bag and pack it in the original box or a sturdy cardboard
box.
• Inform the carrier that the machine is a piece of precision equipment.
• For more information about transporting the machine, consult your carrier.
2. Avoid contact with rubber and plastic materials for an extended period of time. Doing so may lead
to discoloration or cause the exterior coating to peel off.
Cleaning
1. Never use benzene or thinner to clean the machine. Doing so may lead to deformation,
discoloring, or cause the exterior coating to peel off.
2. Do not use a chemically treated cloth.
Copyright Notice
1. Using this machine to perform any of the following acts, without permission from the copyright
holder, for purposes other than personal use may constitute an infringement on the copyright
and/or neighboring rights of the commercial video software or cable broadcasting program.
These acts include broadcasting or transmitting commercial video software or cable broadcasting
programs, modifying videos, such as by freezing, or resizing videos to be displayed in an aspect
ratio different from the original. To avoid the risk of possible infringement, we advise you to obtain
permission from the copyright holder and take all other measures necessary before performing any
of the above-mentioned acts.
Electromagnetic Interference
1. Interference may occur if the machine is placed next to other electronic devices.
In particular, noise may be generated if the machine is placed near a television or radio.
110
Restrictions
If noise or interference occurs, take the following actions:

• Place the machine as far away as possible from the television or radio.
• Readjust the direction of the television or radio antenna.
• Use different AC outlets.
Precautions for Use
1. Be sure to use the power cord set and USB cable included with the machine.
2. Pack and store the machine together with the power cord set, USB cable, and Quick Guide in the
supplied bag. Do not store any other items in the supplied bag.
System Operations
1. Start-up
If the line quality when the machine starts up is below the guaranteed bandwidth (500 Kbps up
and down), the following dialog box is displayed and the machines does not start even if the
network is configured properly.
---- Dialog box description ----------
The network connection was lost during start-up.
Likely causes are as follows:
• The required network bandwidth is not secured.
• The wireless reception is poor.
• The network cable became disconnected.
Check that there is no problem with the state of the network.
--------------------------
2. Performance
The times it takes to access the Contact List screen after turning on the machine is as follows:
- During start-up, the machine displays a progress bar together with the message “Starting...”.
Frame dropping may occur or audio may be choppy due to network delays or high resource load
inside the machine.
3. Wireless
If there are many wireless LAN access points near the machine, it may fail to connect to wireless
LAN (or may fail to start up as a terminal).
4. Contact List screen
111
4. Troubleshooting
If a terminal suddenly loses the network connection or turns off during a meeting, the following
problems may have occurred:
- Although the terminal that lost the network connection is in offline state, its presence is indicated
on the Destination List screen of the other terminal as "waiting" for up to two minutes.
* Presence: Indicates the current status of a terminal having a meeting as either Ready, Offline or
Meeting on the Contact List screen.
• On the center server, the meeting end time for the terminal that lost the network connection is
extended by up to two minutes.
5. Call Initiation
If the presence of a terminal changes at the time when a call is initiated to it (as seen in the
following case), the meeting may fail to start. If the call is initiated again, the terminals are
connected normally.
- The Contact List screen shows that the other terminal is Ready.
- Selecting the other terminal and pressing the Enter button displays the “Do you want to connect
with this contact?” screen.
- The other terminal goes offline when the “Do you want to connect with this contact?” screen is still
displayed.
* Call initiation also fails if the presence of the other terminal changes as follows:
Meeting>Ready
Ready>Meeting
Ready>Offline
Meeting>Offline
Call initiation succeeds if the presence changes as follows:
Ready>Meeting>Ready
Meeting>Ready>Meeting
- On the “Do you want to connect with this contact?” screen, OK is selected.
- Call initiation fails (because the other terminal is offline).
If a call is initiated to a meeting that has reached the maximum number of 20 contacts, the
following dialog box is displayed:
---- Dialog box description ----------
Title: Call Failed
Message: The number of participating contacts has reached the maximum.
-----------------------------------
6. Call Reception
A terminal cannot receive a call while an error message is displayed.
112
Restrictions
* A terminal cannot receive a call when it is displaying a screen other than Contact List screen, or
an error dialog box containing an OK button, prompting for restart, or containing a button to turn
the power off.
7. Meeting in Progress
If the bandwidth of the network used during a meeting gets too narrow, no video is displayed and
only audio is available during the meeting.
For a meeting of two contacts, the video screen layout for “One larger pane (for the other contact)
and multiple smaller panes (for you and all other contacts)” is the same as the layout for “Panes for
all contacts (including you)”.
“One larger pane (for the other contact) and multiple smaller panes (for you and all other
contacts)” layout
“Panes for all contacts (including you)” layout
Terminals that are not registered in Contact List on the local terminal are not displayed on the
Meeting Information screen.
8. Firmware Update
If the power cord is disconnected (or if a power failure occurs) at a particular point during a
firmware update, the firmware may be destroyed, making it impossible to start the terminal.
9. Menus
113
4. Troubleshooting
If the power cord is disconnected (or a power failure occurs) at a particular point during a
firmware update, the firmware may be destroyed, making it impossible to start the terminal.
If the machine is not connected to a network while viewing System Information, no Contact ID or UI
version can be viewed.
10. External Devices
If an external microphone speaker is connected to each of the two USB ports, only one of the
microphone speakers is available.
No buttons on the machine can be used to control an external microphone speaker (microphone
muting or volume adjustment)
11. You cannot connect display devices to the DVI and RGB connectors simultaneously.
Device Management Settings
1. Contacts Management (Address Book)

Sort order is not saved.
A sort key in the list cannot be changed.
The CID of the local terminal cannot be specified.
2. PC Settings
You cannot log in if the PC is set to a future date.
Your Security Settings in Internet Explorer must be configured to enable the following settings:
--------------------------
Scripting
Active scripting
ActiveX controls and plug-ins
Run ActiveX controls and plug-ins
Script ActiveX controls marked Safe for scripting
Binary and Script behaviors
Downloads
File downloads
If multiple browser instances are started and different Contact ID information is used to log in, the
session with the last Contact ID used to log in becomes active.
Increasing the font size in your browser/OS may corrupt the display layout.
Setting the zoom level to a value other than 100% in Internet Explorer 7 may corrupt the display
layout.
--------------------------
114
Restrictions
PC Screen Share
1. Screen Sharing
Translucent windows cannot be shared.
* If Windows Aero is enabled, a translucent window can also be shared.
2. USB Driver
Depending on the version of the WinUSB driver installed in your PC, you may be prompted to
restart the machine after installing the supplied USB driver.
Depending on the PC settings, the Add New Hardware Wizard may be displayed when a device
is connected to your PC.
(By default, Windows XP and Vista are configured to display the Add New Hardware Wizard and
Windows 7 is not.)
The supplied USB driver can be installed by canceling the Add New Hardware Wizard and
executing the USB driver installation program.
The Add Hardware Wizard can be used to install the supplied USB driver, but if this method is
used, the USB driver is not added to the Add or Remove Programs menu.
If Windows Vista SP2 is used, the initial installation of the PC Screen Share driver may fail.
If this happens, perform Windows Update to apply the latest patch before installing the driver.
If the Add New Hardware Wizard is used to install the supplied USB driver, the USB driver is not
listed in the Add or Remove Programs menu, which then cannot be used to uninstall the driver.
3. Performance
The frame rate may drop to 1 fps or less due to network delays or high resource load inside the
machine.
Cause of Acoustic Feedback
The common cause of acoustic feedback in a karaoke room or hall is illustrated below.
115
4. Troubleshooting
Acoustic feedback occurs when sounds from the speaker diffract and surround the microphone at the
same time as when the same speaker produces echoes.
The cause of acoustic feedback during video conferencing is illustrated below.
[A] : Listener
[B] : Person talking
Acoustic feedback occurs when the voice of the person talking (including ambient noise) diffracts
through the speaker and microphone on the listener side at the same time as when the speaker on the
side of the person talking produces echoes.
116 EN

Model MD-D1 Field Service Manual: Machine Codes: E0A2

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Model MD-D1 Field Service Manual: Machine Codes: E0A2

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Model MD-D1

Machine Codes: E0A2

Field Service Manual

Prevention of Physical Injury

• RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.

Observance of Electrical Safety Standards

1. Dispose of replaced parts in accordance with local regulations.

• What to do if a battery has leaked

• When you attach the rechargeable battery, do not connect an AC adapter.

• Ethernet: 10BASE-T, 100BASE-TX, 1000BASE-T

Proxy authentication Basic authentication

The following port numbers are available for communication:

Network bandwidth Maximum 2Mbps

• Maximum transmission resolution

Frame rate Up to 10 fps

Video coding H.264 Annex G (SVC)

Voice coding SPEEX wideband/ITU-T G.711/ITU-T G.722

Data transfer RTP (RFC1889/RFC3550) and RTCP (RFC1890/RFC3551)

Focus Pan focus

• Automatic gain control

• Automatic echo canceller

Battery operating time Maximum 2 hours

• For mainly Europe

• When the AC adapter is connected (while the power is off)

• Main unit (display unit folded) (excludes projection)

• This machine (battery included)

No. Name Main Function

1 Speaker Outputs audio from other parties.

2 Camera unit Captures live video that is transmitted to other parties.

3 Microphone Inputs audio from the machine.

4 Display Displays video output

9 Control Panel Provides a set of keys used to operate the machine.

No. Name Main Function

11 Anti-theft lock hole Hole for connecting the anti-theft chain.

Left Side and Bottom View

No. Name Main Function

Ethernet port Port to which the 1000BASE-T, 100BASE-TX, or 10BASE-T

3 Power connector Connector for connecting the cord of the AC adapter.

Battery cover Open this cover if attaching or removing the rechargeable

No. Name Main Function

• Used to back up network configuration

No. Name Main Function

Power indicator Lights when the machine turns on.

2 Power key Used to turn the machine on and off.

3 Disconnect key Used to leave a meeting.

4 Menu key Used to display the Menu screen.

Cursor keys ( key) Used to select a menu, dialog, or setting.

Camera key Used to change the display of the camera.

7 Speaker volume keys ( key) Used to adjust the speaker volume.

8 Mute key Used to temporarily disable audio input on the machine.

Maximum Altitude 3048m (10,000 feet)

Operating Environment for This Machine

The following operating environments are required to use this machine:

Line speed Minimum: 500 Kbps, Recommended: 1 Mbps or higher

Port The following port numbers are available for communication:

Specification Operating environment

Frequency Range • For mainly Europe and Asia

Analog Audio Input Device

Supported device Microphone or headset

Interfaces Audio input

Analog Audio Output Device

Supported device Headphones or headset

Interfaces Audio output

Digital Audio Input/Output Device

Supported device USB microphone speaker

Interfaces USB (type A)

Video Input Device

Supported device USB camera

Interfaces USB (type A)

Video Output Device

Supported device Monitor or projector

Resolution 1024×768 pixels (XGA), 1280×800 pixels (WXGA)

Interfaces Analog RGB

Checking the Package Contents

Unified Communication System P1000

Read This First