Study-Guide-CSS - Participate in Workplace Communication

COMPUTER SYSTEMS SERVICING NC II: BASIC COMPETENCY
PARTICIPATE IN WORKPLACE COMMUNICATION

PARTICIPATING IN WORKPLACE COMMUNICATION
10 HOURS
(10 HOURS Online)
STUDY GUIDE
Prepared by: John Roy N. Dizon
INTRODUCTION
Welcome to Computer Systems Servicing NC II: Participate in workplace communication. This
unit covers the knowledge, skills and attitudes required to gather, interpret and convey information in
response to workplace requirements.
OBJECTIVES
At the end of this module, you should be able to:
1. Obtain and convey workplace information.

2. Complete relevant work related documents
3. Participate in workplace meeting and discussion
KEY CONCEPTS
OBTAIN AND CONVEY WORKPLACE INFORMATION

1. Access from appropriate sources in specific and relevant information.
2. Gather and convey information in effective questioning, active listening and speaking skills.
3. Transfer information and ideas in appropriate medium.
4. Non- verbal communication in appropriate use.
5. Identified and followed appropriate lines of communication with supervisors and colleagues
6. Use of defined workplace procedures for the location and storage of information
7. Carry out clearly and concisely personal interaction
COMPLETE RELEVANT WORK RELATED DOCUMENTS

1. Complete accurately and legibly Range of forms relating to conditions of employment
2. Record on standard workplace forms and documents workplace data
3. Use for routine calculations basic mathematical processes
4. Identify and properly act upon errors in recording information on forms/ documents
5. Completed according to organizational guidelines reporting requirements to supervisor
PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION

1. Attended on time in team meetings.
2. Own opinions are clearly expressed and those of others.
3. Meeting inputs are consistent with the meeting purpose and established protocols
4. Conducted in a courteous manner workplace interactions
5. Ask and respond to questions about simple routine workplace procedures and maters
concerning working conditions of employment
6. Interpreted and implemented the meetings outcomes
LEARNING RESOURCES
1. Competency Based Learning Materials

2. Online Learning Materials uploaded on LMS and TOP
3. Video Demonstration
4. Lecture Video
STUDY QUESTIONS
OBTAIN AND CONVEY WORKPLACE INFORMATION
1. It is a body of written works which originated from oral traditions..

2. In this period, the sources of literature are usually the local native town folk.
3. It is lengthy narrative that has the role of heroes and damsel in distress.
4. It discusses occurrence on the earth and how things on earth were created.
5. The year when Nick Joaquin received an award as National Artist of the Philippines for Literature.
COMPLETE RELEVANT WORK RELATED DOCUMENTS

1. What are the ranges of forms relating to conditions of employment are completed accurately
and legibly
2. What workplace data is recorded on standard workplace forms and documents.
3. What are the basic mathematical processes are used for routine calculations.
4. What are the errors in recording information on forms/ documents are identified and rectified.
5. Reporting requirements to superior are completed according to enterprise
guidelines.
PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION

1. What are the effective meeting procedures are essential to ensure that the maximum output is
gained from a meeting.
2. What is sentence construction.
ACTIVITIES (Include Online and Offline activities)
A. Online Activities
1. Orientation Program
a. Attend the Online Discussion to be held via Google Meet Webinar on July 6 – 10, 8AM
b. Access the Learning Management System ptctarlac@gnomio.com/ Tesda Online Program
c. Participate in the Discussion forum entitled “Receiving and Responding to Workplace
Communication”
d. Take the Pre test Exam
2. Daily Webinar (8:00AM) – Attendance is checked
3. Online Learning Activities
a. Read eLearning contents in books and presentations
b. View videos;
c. Use interactive eLearning materials
d. Take Quizzes; (graded)
e. Participate in Forum (required)
4. Workshops (Individual and group) – creating/enhancing the eLearning environment
B. Offline Activities
1. Demonstration on how to conduct and participate in a webinar One of the following:

a. Orientation
b. Demonstration
c. Monitoring learning Activities
2. Institutional Assessment
a. Computer – based test
b. Demonstration with questioning
c. Portfolio assessment
STUDY SCHEDULE
Please refer to the schedule for your reference
DATE/PERIOD TOPICS ACTIVITY VENUE AND NO OF
TIME HOURS
Introduction: Online: Google Meet 30 Minutes
Appropriate Discuss Information Sheet 8:00 – 8:30 am
Sources No. 1.1-1
Oct. 26, 2020  “Part of Speech”
Online: Google Meet 1 Hour

 Brainstorming 8:30 – 9:30 am
Discuss the Task Sheet No.
1.1-1
 “Sentence Constructing”
Online: Google Meet 1 Hours 30
Demonstration 9:30 – 11:00 am Minutes
demonstrate Task Sheet
No. 1.1-2 “How to
communicate effectively
Receiving and Online: TESDA ONLINE 3 Hours
Responding to  Access Tesda Online PROGRAM
Workplace Program www.e-
Communication  Read 21st Century Skills tesda.gov.ph
(Communication) 12:00 – 3:00 pm
Oct. 27, 2020 Participating in Online: TESDA ONLINE 3 Hours

Workplace  Access Tesda Online PROGRAM
Communication Program www.e-
Read 21st Century Skills tesda.gov.ph
(Communication) 8:00 – 11:00 am
Feedback/Forum Online: Google Meet 3 Hour
Giving Feedbacks about the 12:00 – 1:00 am
Topic “Participating in
Workplace
Communication”
REFERENCES:
1. CBC Computer Systems Servicing NC II
2. CBLM CSS NC II
3. TESDA Online Program www.e-tesda.gov.ph
4. Online Researches
5. Study Guide

Study-Guide-CSS - Participate in Workplace Communication

Uploaded by

Study-Guide-CSS - Participate in Workplace Communication

Uploaded by

COMPUTER SYSTEMS SERVICING NC II: BASIC COMPETENCY

PARTICIPATE IN WORKPLACE COMMUNICATION

Prepared by: John Roy N. Dizon

1. Obtain and convey workplace information.

OBTAIN AND CONVEY WORKPLACE INFORMATION

COMPLETE RELEVANT WORK RELATED DOCUMENTS

PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION

1. Competency Based Learning Materials

OBTAIN AND CONVEY WORKPLACE INFORMATION

1. It is a body of written works which originated from oral traditions..

COMPLETE RELEVANT WORK RELATED DOCUMENTS

PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION

ACTIVITIES (Include Online and Offline activities)

1. Demonstration on how to conduct and participate in a webinar One of the following:

Online: Google Meet 1 Hour

Oct. 27, 2020 Participating in Online: TESDA ONLINE 3 Hours

You might also like