COURSE LISTING

Training for Cloud with SAP Customer Experience (C/4HANA) in Commerce Cloud - Business User

Courses Listed
Intermediate
C4H321 - SAP Commerce Cloud Business User Certification Preparation Virtual Class
C4H32E - SAP Commerce Cloud Business User (formerly HY200e)
HY200 - SAP Commerce Cloud Business User Virtual Class
HY630E - SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud

Certification Exam
C_C4HCBU1808 - SAP Certified Application Associate – SAP Commerce Cloud Business User

Last updated on: 15 Nov 2019 Page 1 of 16 © 2021 SAP SE or SAP affiliate company. All rights reserved.
 COURSE LISTING
All available schedules in your selection
HY630E SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud
Country Delivery method & Location Solution Release Language Timeframe Cost

United States of America E-Learning, Online SAP COMMERCE 6.5 English 1 Jan - 31 Dec 9999 $187.00 (USD)

C4H32E SAP Commerce Cloud Business User (formerly HY200e)

Country Delivery method & Location Solution Release Language Timeframe Cost

United States of America E-Learning, Online SAP COMMERCE CLOUD 1905 English 1 Jan - 31 Dec 9999 $375.00 (USD)

HY200 SAP Commerce Cloud Business User Virtual Class

There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been
scheduled.

C_C4HCBU1808 SAP Certified Application Associate – SAP Commerce Cloud Business User
Country Delivery method & Location Solution Release Language Timeframe Cost

United States of America Certification, Online English 1 Jan - 31 Dec 9999 $597.00 (USD)

9 January 2021 (14:38 GMT) Page 2 of 16 © 2021 SAP SE or SAP affiliate company. All rights reserved.
 COURSE LISTING

C4H321 SAP Commerce Cloud Business User Certification Preparation Virtual Class
Country Delivery method & Location Solution Release Language Timeframe Cost

United States of America Virtual Live Classroom, US ET Virtual Classroom SAP COMMERCE CLOUD 1808 English 26 Feb - 26 Feb 2021 $818.00 (USD)

United States of America Virtual Live Classroom, US ET Virtual Classroom SAP COMMERCE CLOUD 1808 English 16 Apr - 16 Apr 2021 $818.00 (USD)

United States of America Virtual Live Classroom, US ET Virtual Classroom SAP COMMERCE CLOUD 1808 English 11 Jun - 11 Jun 2021 $818.00 (USD)

United States of America Virtual Live Classroom, US ET Virtual Classroom SAP COMMERCE CLOUD 1808 English 23 Jul - 23 Jul 2021 $818.00 (USD)

United States of America Virtual Live Classroom, US ET Virtual Classroom SAP COMMERCE CLOUD 1808 English 17 Sep - 17 Sep 2021 $818.00 (USD)

United States of America Virtual Live Classroom, US ET Virtual Classroom SAP COMMERCE CLOUD 1808 English 15 Oct - 15 Oct 2021 $818.00 (USD)

United States of America Virtual Live Classroom, US ET Virtual Classroom SAP COMMERCE CLOUD 1808 English 19 Nov - 19 Nov 2021 $818.00 (USD)

9 January 2021 (14:38 GMT) Page 3 of 16 © 2021 SAP SE or SAP affiliate company. All rights reserved.
 COURSE LISTING

C4H321 SAP Commerce Cloud Business User Certification Preparation Virtual Class (continued)
There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been
scheduled.

9 January 2021 (14:38 GMT) Page 4 of 16 © 2021 SAP SE or SAP affiliate company. All rights reserved.
 COURSE LISTING
HY630E - SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud
Course announcements Please use the correct software version as stated in the course description.
The Solution Architect training for SAP Commerce and SAP Service Cloud is Before you start the training, please ensure that your environment meets the
designed to provide participants with a system level understanding of how to minimum requirements and is configured properly. If you encounter a
integrate SAP Commerce and SAP Service Cloud to share data and services. problem with the training content, please make sure that it is not related to
This course provides a high-level introduction to the functionality of SAP any environment misconfiguration on your side before contacting us. We will
Commerce, SAP Customer Cloud and SAP Service Cloud as well as the fix any content related problems such as playback issues, typos or usability
business benefits made possible by this integration. Augmented by business errors as soon as possible. But unfortunately, we cannot assist you with
demos, you will learn how omni-channel customer service experience can be problems related to the software installation, misconfiguration, network
offered by companies implementing this integration. issues. Thank you for your understanding.
Disclaimer: Please note that this course contains demonstrations but there are no hands-
If you are not an official SAP partner or customer, you cannot download the on exercises.
SAP Commerce software as demoed in this course. This is due to compliance
Goals
regulations and is non-negotiable. This does not affect the duration of the
course. Downloading the software is not a mandatory part of this course and This course will prepare you to:
therefore does not affect the educational value of the training. Understand the integration SAP Commerce with SAP Service Cloud
If you are not an official SAP partner or customer, you cannot access the SAP Get technical overview of the sample integration use cases
Commerce Help documentation.
Audience
Solution Architects
Functional leads
Business consultants

Essential
C4C50 - SAP Cloud for Customer – Integration with On-premise SAP
Solutions
Understanding of SAP Commerce to SAP ERP integration
Laptop with minimum 8 GB RAM, local admin user rights and WLAN/LAN
connection
Up-to-date browser

9 January 2021 (14:38 GMT) Page 5 of 16 © 2021 SAP SE or SAP affiliate company. All rights reserved.
 COURSE LISTING
Course based on software release
SAP Commerce Suite 6.5

Content
Module 1: Introduction
Features of the Integration
Business scenarios
Intro to SAP Suite and SAP Service Cloud
Intro to SAP Commerce and Data Hub
Module 2: Integration
Integration Overview
Pre-requisites
Steps to integrate
Module 3: Business Demos
Call support Demo
E-store help Demo
Module 4: Conclusion
Summary
Appendix

9 January 2021 (14:38 GMT) Page 6 of 16 © 2021 SAP SE or SAP affiliate company. All rights reserved.
 COURSE LISTING
C4H32E - SAP Commerce Cloud Business User (formerly HY200e)
Course announcements Lesson 4: Products and Catalogs – Search and Export
In this course, participants will learn about SAP Commerce features, Lesson 5: Cross Selling
concepts, and user interfaces from a functional perspective to get an all- Lesson 6: Catalog Management
round view of the software. At the end of the course, participants will be able Lesson 7: Variants
to test their knowledge in a quiz. This course contains demonstrations by a Lesson 8: Configurable Products
trainer. If you are interested in taking on hands-on exercises, please look for Lesson 9: Media Management
Live Access options on the Training Shop instead. The course is valid for both Lesson 10: Web Content Management System - Overview
the on-premise and cloud version of SAP Commerce. Lesson 11: Content Management
DISCLAIMERS: Lesson 12: Personalization
This course used to be known as SAP Hybris Business Analyst Training with Lesson 13: Search
the course code HY200e. Only SAP CX customers and partners will have Lesson 14: Adaptive Search
access to the SAP download center whereby they can install SAP CX Lesson 15: Storefront Search
software. All others have to use WTS. Lesson 16: Boosting Products
If you are not an official SAP CX partner or customer, you cannot access the Lesson 17: Search Engine Optimization
SAP CX Wiki. Lesson 18: Cart Features and Checkout Types
Lesson 19: Promotions and Coupons
Goals Lesson 20: Customer Support
Lesson 21: Order Management
This course will prepare you to: Lesson 22: Integration Scenarios
Describe and identify SAP Commerce Cloud features and user interfaces Lesson 23: Integration Tools
from a functional perspective. Lesson 24: SAP Integration APIs
Lesson 25: Architecture
Audience Lesson 26: Cronjobs & Validation Framework
Application Consultant
Business Analyst
Business Process Owner / Team Lead / Power User
Program/Project Manager
User

Essential
Fundamental understanding of web technologies and e-commerce concepts

Course based on software release

SAP Commerce Cloud 1905

Content
Lesson 1: Major Modules and Accelerators
9 January 2021 (14:38
Lesson 2: Business GMT) Tools
Administration Page 7 of 16 © 2021 SAP SE or SAP affiliate company. All rights reserved.
 Lesson 3: Products and Catalogs

COURSE LISTING
Lesson 27: Working with Workflows
Assessment

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 COURSE LISTING
HY200 - SAP Commerce Cloud Business User Virtual Class
Duration Key users / end usersQA managers / Testers
3 days Essential
Course announcements Fundamental understanding of web technologies and e-commerce concepts
In this course, participants will learn about SAP Commerce features, Course based on software release
concepts, and user interfaces from a functional perspective to get an all-
round view of the software. This course contains demonstrations by trainers SAP Commerce Cloud 1808
as well as hands-on exercises for course participants. The course is valid for Java version 8
both the on-premise and cloud version of SAP Commerce.
DISCLAIMERS: Content
We recommend that you use your own machine for the best training Introduction
experience. Please note the on-site training and technical equipment Overview
requirements for this course via this link .
SAP Customer Experience Wiki / Help Access is only available for official SAP Major Modules and Accelerators
customers and partners – i.e. customers and partners who have bought SAP Business User Interfaces
software. Course participants who are independent learners do NOT receive Product Content Management
access to the SAP Customer Experience Wiki and the SAP Hybris Help. Catalogs and Products
Access is not a mandatory part of this course but is mandatory if you plan to Digital Asset Management
study for certification. Exercise: PCM
Follow these links for registration information: Wiki / Help . Web Content Management
SmartEdit – Content Management System
Goals Hands on exercise: SmartEdit
This course will prepare you to: Personalization
Describe and identify SAP Commerce Cloud features and user i nterfaces Exercise: Personalization
from a functional perspective.

Audience
Business stakeholders
Project managers
Functional consultants / Business analysts

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 COURSE LISTING
Commerce
Search
Exercise: Search
Pricing
Cart Features and Checkout Types
Promotions and Coupons
Exercise: Promotions & Coupons
Orders
Payment
Cart & Checkout
Customer Support
Order Management Module
Exercise: Customer Support
Integration
Integration Scenarios and Tools
ImpEx
Web Services
Marketing
Customer Data Cloud
Context Driven Services

9 January 2021 (14:38 GMT) Page 10 of 16 © 2021 SAP SE or SAP affiliate company. All rights reserved.
 COURSE LISTING
Essential Foundation
Installation of SAP Commerce
Data Modeling
Security
Cronjobs
Validation
Workflow
Exercise: Workflow
Good to Know
Application Lifecycle Framework
Licensing
Deployment
Webography
SAP Commerce Cloud
Optional / Q&A topics:
Container Support
GDPR
Reporting
Industry Specific Accelerators
yForms
Additional Reading: Business Analyst

9 January 2021 (14:38 GMT) Page 11 of 16 © 2021 SAP SE or SAP affiliate company. All rights reserved.
 COURSE LISTING
C4H321 - SAP Commerce Cloud Business User Certification Preparation Virtual Class
Duration Functional consultants / Business analysts
Key users / end users QA managers / Testers
1 day
Essential
Course announcements
HY200 SAP Commerce Cloud Business User
In this course, participants will be guided to better understand all possible
Program and project management skills
topics that are not basically treated during the standard HY200 course and
Solid understanding of the SAP Commerce Cloud features
are required to successfully pass the certification exam.
DISCLAIMERS: Course based on software release
This course is NOT a requirement for successfully passing the SAP SAP Commerce Cloud 1808
Commerce Cloud Business User certification. Its goal is to increase the Java version 8
participants’ chances of success through a guided review of publicly available
content and knowledge that can be gained through project experience. Content
Goals Introduction
Certification logic and architecture
This course will prepare you to:
Overview of certification topics
Understand the kind of topics around the certification that are not strictly Hybris Commerce topics
related to SAP Commerce. Percentage incidence of each area on certification exam
Where to find document and resources to prepare for certification exam and How documentation works
how to use it
How to read and understand the meaning of a certification question
Apply software engineering concepts in a real-life project
Understanding the different phases of a software product process
Connect Business requirement with functional and non-functional
requirements
Prioritizing customer/software needs and fit on schedule and budget

Audience
Business stakeholders
Project managers

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 COURSE LISTING
yALF and software engineering concepts
Overview
Project cycle
Different types of requirements
How requirements are collected
Requirement prioritization
Change requests and their management
Planning & budgeting
Software design and prototyping
Development phase and its issues
QA, the importance of software quality
Deploy and management
Organize trainings for customer and its employees
UML overview
Basic concept of UML and its use.
Best practice
Development best practices
Integration best practices
Infrastructure and how to select the right environment
Services provided by SAP

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 COURSE LISTING
Exam certification
How to read a question
Understand the form of a question and answers
How to create a use case by a standard certification question
Understand where an answer can be wrong or right
Certification mock-up
50 questions to test your ability
Full analysis of each of them in class

9 January 2021 (14:38 GMT) Page 14 of 16 © 2021 SAP SE or SAP affiliate company. All rights reserved.
 COURSES LISTING
C_C4HCBU1808 - SAP Certified Application Associate – SAP Commerce Cloud Business User
Description Number of questions
The "SAP Certified Application Associate - SAP Commerce Cloud Business User"
certification exam validates that the candidate possesses the fundamental and
core knowledge required of an SAP Commerce Cloud Business User. This Duration
certification proves that the candidate has an overall understanding and skills to 180
participate as a member of a project team in a mentored role. This certification
exam is recommended as an entry level qualification. The scope of SAP
Commerce Cloud knowledge in the courses stated within the "Topic Areas" is
narrower than the scope of knowledge checked in the certification questions. In
addition to the courses stated as covering the topics within "Topic Areas" , as
preparation for this certification exam, candidates must also study the Project
Delivery Framework for SAP Commerce Cloud, located at https://url.sap
/5h4whg,and the SAP Commerce Cloud 1808 documentation located at: help.
sap.com (https://url.sap/whwm1u). In order to access the sites above, you
must be an SAP customer or partner and possess an SAP User ID. Access
instructions are available on the respective Help and Wiki sites.

Notes
To ensure success, SAP recommends combining education courses and
hands-on experience to prepare for your certification exam as questions will
test your ability to apply the knowledge you have gained in training.
You are not allowed to use any reference materials during the certification
test (no access to online documentation or to any SAP system).

9 January 2021 (14:38 GMT) Page 15 of 16 © 2021 SAP SE or SAP affiliate company. All rights reserved.
 COURSE LISTING
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