Design-Build Comprehensive

Quality Plan & Manual Sample

Selected pages (not a complete plan or manual)
Sample includes:

✓ Project Quality Plan Pages

✓ Quality Manual Pages
✓ Submittal Forms
✓ Additional QA/QC Forms Examples

Contact:
First Time Quality
410-451-8006

www.firsttimequalityplans.com

Pat

[Pick the date]

 Questions? Call First Time Quality 410-451-8006

[CompanyName]
Design-Build Construction
Quality Assurance/Quality Control Plan

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[ProjectName]

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[ProjectNumber]
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Effective Date: [Date]

Version Version notes

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[Date] Initial issue

Approved
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_____________________________________________________
[QualityManagerName], Quality Manager
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Documents provided by [CompanyName] disclose proprietary information as well as copyright information

registered with the U.S. Patent and Trademark Office. Please hold these documents in confidence and do
not share them with other organizations, even if you do not charge a fee. Submittal of documents does not
transfer copyright ownership.
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PROJECT-SPECIFIC CONSTRUCTION QUALITY PLAN

TABLE OF CONTENTS
Background Information .......................................................................................................................... 7

Customer .................................................................................................................................................... 7
Project Name .............................................................................................................................................. 7
Project Number .......................................................................................................................................... 7
Project Location .......................................................................................................................................... 7
Overall Project Description ......................................................................................................................... 7
[CompanyName] Scope of Work ................................................................................................................ 7

A. [CompanyName] Quality Policy ........................................................................................................... 8

B. Key Elements of the Construction Quality Plan .................................................................................... 9

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Project Quality Assurance/Quality Control Plan Overview ...................................................................... 12

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C. Project Quality Coordination and Communication ............................................................................. 13
D. Project QC Personnel ......................................................................................................................... 17

Project QC Job Position Assignments ....................................................................................................... 17

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Project QC Organization Chart ................................................................................................................. 18

E. Duties, Responsibilities, and Authority of QC Personnel .................................................................... 19

F. Personnel Qualifications and Technical Certifications ........................................................................ 25
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G. Qualification of Third Party Inspection/Testing Companies and Subcontractors and Suppliers ......... 27

Construction Inspection/Testing Laboratory Qualification Requirements ............................................... 27

Qualification ............................................................................................................................................. 27
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Purchase Order Approval ......................................................................................................................... 28

H. Quality Training ................................................................................................................................. 30

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I. Construction Project Quality Specifications ........................................................................................ 33

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Local construction Codes .......................................................................................................................... 33

J. Design Controls ................................................................................................................................... 35

Design Reviews ......................................................................................................................................... 35

Design Review Plan ................................................................................................................................... 36

K. Material Inspection Traceability and Quality Controls ....................................................................... 39

Identification of Lot Controlled Materials ................................................................................................ 39

Material Receiving and Inspection ........................................................................................................... 39

L. Construction Inspection and Test Plan ................................................................................................ 43

Calibration of Inspection, Measuring, and Test Equipment ..................................................................... 43

M. Work Task Quality Inspections .......................................................................................................... 46

Identification of Quality Inspected Work Tasks ........................................................................................ 46

Required Inspections For Each Work Task ............................................................................................... 46

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Daily Quality Control Report..................................................................................................................... 47

N. Control of Corrections and Nonconformances ................................................................................... 51

Marking of Nonconformances and Observations ..................................................................................... 51

Control the Continuation of Work ............................................................................................................ 51
Recording of Nonconformances ............................................................................................................... 51
Quality Manager Disposition of Nonconformance Reports ..................................................................... 52
Corrective Actions .................................................................................................................................... 52
Nonconformance Preventive Actions ....................................................................................................... 53

O. Project Completion Inspections ......................................................................................................... 55

Punch-Out QC Inspection ......................................................................................................................... 55

Pre-Final Customer Inspection ................................................................................................................. 55
Final Acceptance Customer Inspection .................................................................................................... 56

P. Project Quality Records and Documents ............................................................................................ 59

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Q. Quality Assurance Surveillance .......................................................................................................... 62

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Project Quality Performance Surveillance ................................................................................................ 62
Project Quality Audits ............................................................................................................................... 62
Project Audit Plan ..................................................................................................................................... 63
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Project Audit Requirements ..................................................................................................................... 63

R. Additional Quality Control Requirements .......................................................................................... 65

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J. DESIGN CONTROLS
Construction design controls are in place to assure the quality of construction designs for this project.

A design plan is used to document the design control process. The Design Plan is included as an exhibit in
this subsection.

The first control point will be of the review of design inputs. The Design Manager will assure that all
necessary information is available to perform the required design work. The Design Manager will also
assure that expectations for design outputs are well defined.

Intermediate reviews will be carried out as indicated on the design control plan. The last review is the
design output review.

A record of all reviews will be recorded on the Design Review form. A Design Review form exhibit is
included in this subsection.

The President has appointed [DesignManagerName] as the Design Manager. [DesignManagerName] will

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control the design process with specific quality responsibilities, duties, and the authority to carry them

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out.

DESIGN REVIEWS Pa
DESIGN INPUT REQUIREMENTS REVIEW
The Quality Manager ensures that the information in design inputs clearly defines customer expectations
and that the necessary details are provided to set requirements for design.
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The Quality Manager obtains design specifications from the customer and conducts a customer design
input review to ensure that:
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• Customer design input requirements and specifications are complete

• Design process review milestones are specified when necessary
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• Customer design output requirements and specifications are complete for review milestones as
well as the completed design
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• Customer design requirements and specifications are compatible with the relevant regulations,
[CompanyName] quality standards, and Quality System requirements
• [CompanyName] has the capability to deliver the completed design in the time allotted
The Quality Manager identifies supplemental design specifications that supplement customer
specifications when they are needed to ensure a quality design.

Before design work begins, the Quality Manager makes sure that all design requirements are clearly
understood, all discrepancies are resolved, and all requirements are agreed upon. Once these
requirements are met, the Quality Manager approves the design input.

The Quality Manager ensures that design input documents are verified by qualified personnel. The
person responsible must verify:

• Design input specification are approved by a customer authority

• Design input specifications are complete
• Design input requirements and specifications are compatible with the relevant regulations,
[CompanyName] quality standards, and Quality System requirements

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• [CompanyName] has the capability to deliver the completed project in the time allotted
The Quality Manager holds review meetings with interested parties at key design milestones. The Quality
Manager identifies the key design milestones, the design output required for the review, and a list of
reviewers.

Two design reviews are required: one is an input design review and the other is the final design review.
The Quality Manager identifies other design reviews necessary to ensure a quality result. Design reviews
may be specified at the completion of design work tasks, site assessments, preliminary engineering,
preliminary design, percentage completion stages, and on a calendar schedule.

The Quality Manager identifies customer and company reviewers appropriate for each design milestone.
Reviewers may include persons that have a stake in any of the following: quality, safety, constructability,
scheduling, maintenance, purchasing, estimating, or cost control.

At each review, the Quality Manager reviews reviewer recommendations for amendments to the design
specifications. The Quality Manager submits selected design amendments for customer approval.
Customer approved design amendments are design requirements.

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DESIGN OUTPUT REVIEWS

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The Quality Manager ensures that design output documents are verified by qualified personnel
independent of the person performing the work. The person responsible must verify:
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• The completed design meets requirements specified by the design input
• The completed design meets approved design amendments
• Engineering calculations are correct
• Completeness of records per the Design Project Quality Assurance/Quality Control Plan including
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inputs, reviews, communications, and verification activities.

DESIGN REVIEW PLAN

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The Quality Manager prepares a project-specific design review plan that includes:
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• A listing of company and customer stakeholders, reviews they will participate in, and how their
input will be used to amended design requirements. The project organization chart Includes
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interfaces between various groups and personnel for producing and reviewing the design.
• Design output deliverables, including required drawings, and engineering calculations
• Identification of who will perform design output verification activities and the criteria they will
use.
• The Quality Manager reviews the design process project plan with the customer and other
interested parties. The customer approves the plan after any discrepancies are resolved and the
plan is agreed upon. Design work may begin only after the customer approves the plan.

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[CompanyName]
Design Review Form
Project ID Project Name Design Review Ref# Date
[ProjectNumber] [ProjectName]
Review milestone: Performing Department/Crew/Subcontractor and Supplier:

Reference design documents under review

Item # Title or Description Version / Issue Date

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Review recommendations

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Item# Recommendation [CompanyName] Customer
(reference supporting documents) Acceptance/ Rejection Acceptance/ Rejection
Signature / Date: Signature / Date:
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Approved
Disapproved
Approved
Disapproved
Approval not required
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Approved Approved
Disapproved Disapproved
Approval not required
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Approved Approved
Disapproved Disapproved
Approval not required
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Approved Approved
Disapproved Disapproved
Approval not required

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K. MATERIAL INSPECTION TRACEABILITY AND

QUALITY CONTROLS
Products and materials are controlled to assure the use of only correct and acceptable items. Controls
include identification of the inspection status. Materials that require lot control traceability and the
method of traceability are listed on the Controlled Materials form included as an exhibit in this
subsection.

IDENTIFICATION OF LOT CONTROLLED MATERIALS

The Quality Manager determines types of project materials that require quality controls.

For each type of quality-controlled material, the Quality Manager determines lot control traceability
requirements, if any, and specifies the means of lot identification. Identification methods may include

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physical labels, tags, markings and/or attached certification documents.

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When lot-controlled materials are received, the Superintendent verifies that materials have the specified
lot identifications.

The Superintendent maintains lot identification at all production phases from receipt, through production,
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installation, or assembly, to final completion. Acceptable methods for preserving lot identification include
physically preserving observable lot identifications, recording the lot identification on a work task quality
inspection form or other work record, or collecting the physical lot identifier as a record along with
supplemented with location.
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If lot-controlled materials are without lot identification, the Superintendent deems the materials as
nonconforming and segregates them and/or clearly marks them to prevent inadvertent use. The
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Superintendent treats the material according to the company policy for nonconformances. Only the
Quality Manager can re-identify or re-certify the materials.
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MATERIAL RECEIVING AND INSPECTION

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When lot-controlled materials are received, the Operations Manager inspects the materials and verifies
that materials have the specified lot identifications. Received materials are listed on the Material
Receiving and Inspection Report form or Metals Materials Receiving and Inspection form included as an
exhibit in this subsection.

Material quality inspections and tests ensure that purchased materials meet purchase contract quantity
and quality requirements. The Superintendent inspects or ensures that a qualified inspector inspects
materials prior to use for conformance to project quality requirements.

The Superintendent ensures that each work task that uses the source-inspected materials proceed only
after the material has been accepted by the material quality inspection or test.

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[CompanyName]
Controlled Materials Form
Contract ID Contract Name Preparer Date

[ProjectNumber] [ProjectName]

Contract Section/ Activity Intended Use Lot Traceability Method for identification of

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ID Material (if description is necessary) Requirements Approved Inspection Status

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[CompanyName]
Metals Material Receiving Inspection Report
Project ID Project Name P.O.# Supplier Receipt Date

[ProjectNumber] [ProjectName]
Type of Material Material Description Heat Number/ Condition / Damage Color Code Marking
(i.e., steel plate) (nominal dimensions) Serial Number/Markings

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Receiving Inspector Approval Signature / Date Government Representative
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❑ Material Receiving
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Inspection Passed
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[CompanyName]
Material Inspection and Receiving Report
Contract ID Contract Name Purchase Order No. Supplier Bill of Lading No. Date

[ProjectNumber] [ProjectName]
Stock/Part Quantity Conditional
Item No. No. Description Received Condition Marking Accept Use Reject

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Receiving Quality Control
ACCEPTANCE

Listed items have been accepted by me or under my supervision

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Conform to contract specifications EXCEPT as noted herein or on supporting documents.
Received in apparent good condition EXCEPT as noted
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Signature of authorized person and date: _________________________________________________________________

EXCEPTIONS:

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L. CONSTRUCTION INSPECTION AND TEST PLAN

The Quality Inspection and Test Plan form lists inspections and tests (other than work task inspections)
that will be performed on this project.

Results of inspections and tests will be recorded on the Inspection and Test Form.

Form exhibits are included as an exhibit in this subsection.

CALIBRATION OF INSPECTION, MEASURING, AND TEST EQUIPMENT

The Quality Manager determines inspection, measuring, and test equipment that will be controlled,
calibrated, and maintained.

Records of calibrations will be maintained including calibration certificates documenting of traceability to

national standards.

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A list of controlled and calibrated test equipment is listed on the Test Equipment Calibration Plan and Log

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included as an exhibit in this subsection.

The Quality Manager evaluates the project requirements and determines if there are measuring devices
that require controls to assure quality results. Pa
For each type of device, the Quality Manager identifies:

• Restrictions for selection

• Limitations on use.
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• Calibration requirements including the frequency of calibration. All calibrations must be

traceable to national measurement standards.
When a measurement device is found not to conform to operating tolerances, the Quality Manager
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validates the accuracy of previous measurements.

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[CompanyName]
Quality Inspection and Test Plan

Project ID Project Name CONTRACTOR

[ProjectNumber] [ProjectName] [CompanyName]

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SPECIFICATION
SECTION ACCREDITED/ LOCATION DATE
AND APPROVED OF TEST FORWARDED
PARAGRAPH SCHEDULE LAB ON/OFF DATE TO
NUMBER ACTIVITY ID TEST REQUIRED YES /NO SAMPLED BY TESTED BY SITE/SITE COMPLETED CUSTOMER REMARKS

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[CompanyName]
Test Equipment Calibration Plan and Log
Project ID Project Name Preparer Date

[ProjectNumber] [ProjectName]

Calibration Type Measuring Calibrated By/ Calibration

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Type of measuring device and Frequency Device ID Calibration Date certificate # Next Calibration Due Date

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Project Start

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[CompanyName]
Construction
Quality Manual

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Operating Policies of the

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[CompanyName] Quality System
Version: [Date]
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The documents provided by [CompanyName] disclose proprietary company information that is copyright
registered. Please hold these quality documents in confidence and do not share them with other
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organizations, even if you do not charge a fee.

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QUALITY MANUAL
TABLE OF CONTENTS

1. Quality System Management and Responsibilities ............................................................................... 6

1.1. Overview .............................................................................................................................................. 6

1.2. [CompanyName] Quality Policy ........................................................................................................... 6
1.3. Quality Duties, Responsibilities, and Authority ................................................................................... 6
1.4. Quality System Performance Measures .............................................................................................. 9
1.5. Customer Satisfaction Performance Measures ................................................................................... 9
1.6. Exceptions............................................................................................................................................ 9

2. Project Quality Assurance/Quality Control Plan ................................................................................. 10

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2.1. Overview ............................................................................................................................................ 10

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2.2. [CompanyName] Project License and Qualification Requirements .................................................. 10
2.3. Project Personnel and Qualifications ................................................................................................ 10
2.4. Project Quality Assurance/Quality Control Plan ................................................................................ 11
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2.5. Identification of Quality Controlled Work Tasks................................................................................ 12
2.6. Project Quality Inspection and Test Plan ........................................................................................... 12
2.7. Project Quality Communications Plan ............................................................................................... 12
2.8. Project Quality Training Plan ............................................................................................................. 12
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2.9. Customer Training On Operation and Maintenance ......................................................................... 12

2.10. Project Records and Documentation Plan ....................................................................................... 13
2.11. Project Audit Plan ............................................................................................................................ 13
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3. Contract Specifications ....................................................................................................................... 14

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3.1. Overview ............................................................................................................................................ 14

3.2. Contract Technical Specifications ...................................................................................................... 14
3.3. Contract Drawings ............................................................................................................................. 14
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3.4. Contract Submittals ........................................................................................................................... 14

3.5. Customer Submittal Approval ........................................................................................................... 16
3.6. Contract Warranty ............................................................................................................................. 16
3.7. Contract Review and Approval .......................................................................................................... 17

4. Design Review and Control ................................................................................................................ 18

4.1. Overview ............................................................................................................................................ 18

4.2. Design Input Review .......................................................................................................................... 18
4.3. Project Design Quality Assurance/Quality Control Plan .................................................................... 18
4.4. Design Progress Reviews ................................................................................................................... 19
4.5. Design Output Verification and Approval .......................................................................................... 19

5. Project-Specific Quality Standards ..................................................................................................... 20

5.1. Overview ............................................................................................................................................ 20

5.2. Regulatory Codes ............................................................................................................................... 20

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5.3. Industry Quality Standards ................................................................................................................ 20

5.4. Material and Equipment Specifications ............................................................................................. 20
5.5. Work Process Specifications .............................................................................................................. 21
5.6. Controlled Material Identification and Traceability .......................................................................... 21
5.7. Measuring Device Control and Calibration ........................................................................................ 21
5.8. [CompanyName] Quality Standards .................................................................................................. 22
5.9. Application of Multiple Sources of Specifications ............................................................................. 22

6. Project Purchasing ............................................................................................................................. 23

6.1. Overview ............................................................................................................................................ 23

6.2. Qualification of Outside Organizations and Company Departments ................................................ 23
6.3. Quality Responsibilities of Key Subcontractor and Supplier Personnel............................................. 24
6.4. Requirements for Subcontractor QC Plan ......................................................................................... 25
6.5. Subcontractor and Supplier Quality Policy ........................................................................................ 25
6.6. Project Subcontractor and Supplier List ............................................................................................ 26

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6.7. Purchase Order Requirements .......................................................................................................... 26
6.8. Project Purchase Order Approvals..................................................................................................... 26

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7. Process Controls ................................................................................................................................. 27

7.1. Overview ............................................................................................................................................ 27

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7.2. Project Startup and Quality Control Coordination Meeting .............................................................. 27
7.3. Preparatory Project Quality Assurance/Quality Control Plan Planning ............................................. 27
7.4. Weekly Quality Planning and Coordination Meetings ....................................................................... 28
7.5. Process Control Standards ................................................................................................................. 28
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7.6. Daily Quality Control Report .............................................................................................................. 30

7.7. Monthly Quality Control Report ........................................................................................................ 30
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8. Inspections and Tests ......................................................................................................................... 31

8.1. Overview ............................................................................................................................................ 31

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8.2. Required Work Task Quality Inspections and Tests........................................................................... 31

8.3. Material Inspections and Tests .......................................................................................................... 31
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8.4. Work in Process Inspections .............................................................................................................. 32

8.5. Work Task Completion Inspections ................................................................................................... 32
8.6. Inspection of Special Processes ......................................................................................................... 33
8.7. Independent Measurement and Tests .............................................................................................. 33
8.8. Commissioning Functional Acceptance Tests .................................................................................... 33
8.9. Hold Points for Customer Inspection ................................................................................................. 33
8.10. Quality Inspection and Test Specifications ...................................................................................... 33
8.11. Inspection and Test Acceptance Criteria ......................................................................................... 33
8.12. Inspection and Test Status............................................................................................................... 34
8.13. Independent Quality Assurance Inspections ................................................................................... 34
8.14. Inspection and Test Records ............................................................................................................ 34
8.15. Project Completion and Closeout Inspection .................................................................................. 35

9. Nonconformances and Corrective Actions ......................................................................................... 37

9.1. Overview ............................................................................................................................................ 37

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9.2. Nonconformances ............................................................................................................................. 37

9.3. Corrective Actions ............................................................................................................................. 38

10. Preventive Actions ........................................................................................................................... 39

10.1. Overview .......................................................................................................................................... 39

10.2. Identify Preventive Actions for Improvement ................................................................................. 39
10.3. Train Preventive Actions for Improvement ..................................................................................... 39

11. Quality System Audits ...................................................................................................................... 41

11.1. Overview .......................................................................................................................................... 41

11.2. Project Quality System Audit ........................................................................................................... 41
11.3. Company-wide Quality System Audit .............................................................................................. 41

12. Record and Document Controls ........................................................................................................ 42

12.1. Overview .......................................................................................................................................... 42

12.2. Quality System Documents ............................................................................................................. 42

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12.3. Document Controls .......................................................................................................................... 42

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12.4. Record Controls ............................................................................................................................... 43

13. Appendix .......................................................................................................................................... 44

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13.1. Definitions of Terms ........................................................................................................................ 44
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7. PROCESS CONTROLS
HOW WORK IS CARRIED OUT

7.1. OVERVIEW
The construction process plan defines how project work is to be done and approved for the overall
project. The construction process plan is communicated to all key personnel, subcontractors and suppliers
in a startup meeting. As the project proceeds, work task plans provide additional details of how each
individual work task is carried out. Work tasks planning meetings are used to communicate expectations
of the work task plan to key personnel responsible for carrying out the work task.

7.2. PROJECT STARTUP AND QUALITY CONTROL COORDINATION MEETING

Prior to the commencement of work, the Project Manager holds a meeting to discuss and coordinate how

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project work will be performed and controlled. Key personnel from [CompanyName], subcontractors and

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suppliers meet to review expectations for project quality results as well as quality assurance and quality
control policies and procedures including:

• Key requirements of the project Pa

• The Project Quality Assurance/Quality Control Plan
• Required quality inspections and tests
• The project submittal schedule
• Quality policies and heightened awareness of critical quality requirements
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• Project organization chart and job responsibilities

• Methods of communication and contact information
• Location of project documents and records
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7.3. PREPARATORY PROJECT QUALITY ASSURANCE/QUALITY CONTROL PLAN PLANNING

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7.3.1. WORK TASK REQUIREMENTS REVIEW

In preparation for the start of an upcoming work task, the Superintendent reviews an integrated and
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coordinated set of documents that collectively define quality requirements for the work task including:

• Objectives and acceptance criteria of the work task

• Quality standards that apply to the work task
• Work instructions, process steps, and product installation instructions that apply to the work task
• Shop drawings
• Submittals
• Tools and equipment necessary to perform the work
• License, certification, or other qualification requirements of personnel assigned to work
• Required records of the process and resulting product
• The subcontractor contracted to perform the work, if applicable
• Customer contract requirements
• Required quality inspections and tests
• Method for clearly marking nonconformances to prevent inadvertent use
• Location of quality system records and documents
• Personnel training

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7.3.2. PREPARATORY SITE INSPECTION

The Superintendent also performs a quality inspection of the work area and:

• Assesses completion of required prior work

• Verifies field measurements
• Assures availability and receiving quality inspection status of required materials
• Identifies any nonconformances to the requirements for the work task to begin
• Identifies potential problems

7.3.3. WORK TASK PREPARATORY QUALITY PLANNING MEETINGS

Prior to the start of a work task, the Superintendent conducts a meeting with key company, subcontractor
personnel responsible for carrying out, supervising, or inspecting the work, and interested customer
representatives.

During the meeting, the Superintendent communicates the work task quality requirements and reinforces
heightened awareness for critical requirements. Topics for a work task quality plan meeting include:

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• Conflicts that need resolution

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• Required quality documents and a verification of availability to personnel carrying out,
supervising, or inspecting the work task
• Record keeping requirements and the availability of necessary forms
• Review methods and sequences of installation Pa
• Special details and conditions
• Standards of workmanship
• Heightened awareness of critical quality requirements
• Quality risks
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• Work tasks quality inspection form

7.4. WEEKLY QUALITY PLANNING AND COORDINATION MEETINGS

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The Superintendent conducts a meeting with key company, subcontractor and supplier personnel
responsible for carrying out, supervising, or inspecting the work, and interested customer representatives.
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The meeting is held on a nominal weekly schedule. During the meeting, the Superintendent facilitates
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coordination among the participants, communication among the participants, and reinforces heightened
awareness for critical requirements.

The Superintendent maintains a record of the meeting event on the Daily Quality Control Report.

7.5. PROCESS CONTROL STANDARDS

7.5.1. JOB-READY START WORK STANDARDS

Work on a work task starts only when conditions do not adversely impact quality, comply with
government regulations, contract technical specifications, industry standards, or product installation
instructions.

The Quality Manager identifies supplemental start-work requirements that apply to a specific project
when they are necessary to assure quality results.

7.5.2. WORK IN PROCESS STANDARDS

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Work is conducted only when conditions do not adversely impact quality, comply with government
regulations, contract technical specifications, industry standards, or product installation instructions.

The Quality Manager identifies supplemental work in process requirements that apply to a specific project
when they are necessary to assure quality results.

7.5.3. PROTECTION OF COMPLETED WORK STANDARDS

Completed work is protected from damage as specified by government regulations, contract technical
specifications, industry standards, or product installation instructions.

The Quality Manager identifies supplemental protection requirements that apply to a specific project
when they are necessary to assure quality results.

7.5.4. MATERIAL STORAGE

The Superintendent ensures all materials will be delivered, stored and handled in a manner that protects
them from damage, moisture, dirt and intrusion of foreign materials.

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Delivery of materials will be planned according to the work progress to minimize storage on site, where

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there are higher possibilities of damages and deterioration of materials.

Stored materials will be segregated to prevent cross contamination and limit losses should a delivery be
rejected. Pa
The Superintendent surveys stored materials during daily jobsite reviews and identifies any material that
have incurred damage or otherwise become defective and therefore unfit for use.
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7.5.5. CONTROLLED USE OF MATERIALS

The Project Manager ensures that contracts and purchase orders are awarded only to outside
organizations qualified to perform the work task and/or supply materials as required for the specific
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project.
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Only approved materials are used in the construction process. Only approved materials are specified in
purchase and/or subcontracts.
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Materials that are defective, deteriorated, damaged, or not approved are not used. The Superintendent
clearly marks such materials for non-use or otherwise holds them aside.

When customer-supplied materials are lost, damaged, or otherwise found unsuitable for use, the
Superintendent reports such findings to the customer.

When subcontractor–supplied materials are damaged or otherwise found unsuitable for use, the
Superintendent reports such findings to the subcontractor.

The Superintendent ensures that construction uses only materials specified in the contract technical
specifications, contract drawings, and approved submittals. Substitutions are made only by agreement of
the customer and documented by a change order (see section 2.1.3.6).
7.5.5.1. CONTROLLED PRODUCT USE AND INSTALLATION
[CompanyName] construction activities conform to manufacturers’ product use and installation in-
structions that apply to the construction process.

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When installing a product, the Superintendent has access to all applicable product installation
instructions.

7.6. DAILY QUALITY CONTROL REPORT

The Superintendent records a summary of daily work activities. The report will include:
• Schedule Activities Completed
• General description of work activities in progress.
• Problems encountered, actions taken, problems, and delays
• Meetings held, participants, and decisions made
• Subcontractor and Supplier and Company Crews on site
• Visitors and purpose
• General Remarks
• Improvement Ideas
• Weather conditions

7.7. MONTHLY QUALITY CONTROL REPORT

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When a monthly quality control report is required by the Project Quality Plan, the Superintendent records

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a monthly status report. The report includes:

• A summary of work completed and work in progress

• Outstanding issues Pa
• Issues resolved during the reporting period
• Outstanding potential change orders
• Project status with current project costs and estimated completion date
• A cost analysis summarizing actual costs to date and estimated future costs
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• Project pictures as appropriate

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9. NONCONFORMANCES AND CORRECTIVE ACTIONS

9.1. OVERVIEW
Should a nonconformance be identified by an inspection there is a systematic method to control the item,
correct it, and ensure that project quality is not adversely impacted by the event.

A nonconformance is any item that does not meet project specifications or [CompanyName] Quality
System requirements.

9.2. NONCONFORMANCES

9.2.1. MARKING OF NONCONFORMANCES AND OBSERVATIONS

When the Quality Manager, Superintendent, inspector, or customer identifies a nonconformance or an
observation, the item is quickly and clearly marked by tape, tag, or other easily observable signal to

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prevent inadvertent cover-up.

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9.2.2. CONTROL THE CONTINUATION OF WORK
After the item is marked, the Superintendent determines if work can continue in the affected area:
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CONTINUE WORK: When continuing work does not adversely affect quality or hide the defect, work may
continue in the affected area while the disposition of the item is resolved. The Superintendent may place
limitations on the continuation of work.

STOP WORK ORDER: When continuing work can adversely affect quality or hide the defect, work must
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stop in the affected area until the disposition of the item resolved. The Superintendent identifies the
limits of the affected area. The Superintendent quickly and clearly identifies the boundaries of the stop
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work area.

9.2.3. NONCONFORMANCE REPORT

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9.2.3.1. RECORDING OF NONCONFORMANCES

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If nonconformances or observed items exist by the work task completion inspection, the Superintendent
or inspector records the nonconformances on a nonconformance report.

The Superintendent sends the nonconformance report to the Quality Manager.

9.2.3.2. QUALITY MANAGER DISPOSITION OF NONCONFORMANCE REPORTS

When the Quality Manager receives a Nonconformance Report, he or she assesses the affect the reported
nonconformance has on form, fit, and function. The Quality Manager may assign a disposition of either:

REPLACE: The nonconformance can be brought into conformance with the original specification
requirements by replacing the nonconforming item with a conforming item.

REPAIR: The nonconformance can be brought into conformance with the original requirements through
completion of required repair operations.

REWORK: The nonconformance can be made acceptable for its intended use, even though it is not
restored to a condition that meets all specification requirements. The Quality Manager may specify

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standards that apply to the completion of rework. Rework nonconformances must be approved by the
customer.

USE AS-IS: When the nonconforming item is satisfactory for its intended use. Any use as-is items that do
not meet all specification requirements must be approved by the customer.

9.2.4. CORRECTION OF NONCONFORMANCES

The Superintendent verifies that corrective actions eliminate the nonconformance to the requirements of
the original specifications or as instructed by the disposition of the nonconformance report, and then
removes, obliterates, or covers the nonconformance marker.

Furthermore, the Superintendent ensures that previously completed work is reinspected for similar
nonconformances and corrective actions are taken to avert future occurrences (see section 9.3 Corrective
Actions).

9.3. CORRECTIVE ACTIONS

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9.3.1. CONTROL OF CORRECTIVE ACTIONS

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When a nonconformance is found, the Superintendent ensures that:

• Previously completed work is reinspected for similar nonconformances

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• Corrective actions are taken to avert future occurrences
The Quality Manager identifies requirements for corrective actions with respect to frequency, severity,
and detectability of quality nonconformances items found during and after completion of work activities.
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When a solution requires changes to [CompanyName] quality standards, the Quality Manager makes
modifications as necessary by making changes to:

• Material specifications
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• Personnel qualifications
• Subcontractor and Supplier qualifications
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• Company standards
• Inspection processes
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9.3.2. CORRECTIVE ACTION TRAINING

The Superintendent initiates corrective action training to address quality nonconformances. Personnel
and subcontractors and suppliers performing or inspecting work participate in the training.

Heightened awareness during quality inspections verifies and documents compliance with the corrective
action improvement items. A qualified Superintendent inspects corrective actions during regular quality
inspections and records observations on the quality inspection form.

The Superintendent notifies affected subcontractors and suppliers of selected preventive action training
requirements.

The Superintendent evaluates the effectiveness of the improvements. The Quality Manager reviews
improvement results recorded on quality inspection records and monthly field reviews. When the Quality
Manager determines that the improvement actions are effective, the item is no longer treated as a
preventive action.

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List of Included Forms

Standard Forms:

 Point Of Contact List

 Project Organization Chart
 Project Quality Communications Plan
 Quality Manager Appointment Letter
 Project Manager Appointment Letter
 Superintendent Appointment Letter
 Personnel Certifications and Licenses
 Project Personnel Resumes

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 Project Subcontractor and Supplier List

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 Training Plan
 Training Log


Regulatory Codes and Industry Standards
Project Regulatory Building Codes
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 Controlled Materials Form
 Metals Material Receiving Inspection Report
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 Material Inspection and Receiving Report

 Inspection and Testing Standards
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 Quality Inspection and Test Plan

 Test Equipment Calibration Plan and Log
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 Quality Controlled Work Task List

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 Daily Production Report

 Work Task Inspection Form
 Nonconformance Report
 Punch List
 Project Completion Inspection Form
 System Document Control Form
 Project Records Control Form
 Project Quality System Audit Form
Questions? Call First Time Quality 410-451-8006

[CompanyName]
QA/QC Forms

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QUALITY SYSTEM FORMS

TABLE OF CONTENTS

[CompanyName] Qualified QC Inspector List ........................................................................................... 3

[CompanyName] Project Personnel Qualification Form ........................................................................... 4
[CompanyName] Personnel Certifications and Licenses .......................................................................... 5
[CompanyName] Subcontractor and Supplier Quality Communications Plan ........................................... 6
[CompanyName] Project Quality Training Plan ........................................................................................ 7
[CompanyName] Project Quality Records Plan ........................................................................................ 8
[CompanyName] Project Submittals Schedule and Log ............................................................................ 9
[CompanyName] Project Submittal Form............................................................................................... 10
[CompanyName] Change Order Form .................................................................................................... 11

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[CompanyName] Project Design Review Plan ........................................................................................ 12

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[CompanyName] Design Review Meeting Participant Form ................................................................... 13
[CompanyName] Design Review Form ................................................................................................... 14
[CompanyName] Subcontractor and Supplier Qualification Form .......................................................... 15
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[CompanyName] Subcontractor and Supplier Certifications and Licenses.............................................. 16
[CompanyName] Project Startup Meeting Form .................................................................................... 17
[CompanyName] Work Task Quality Assurance/Quality Control Plan .................................................... 18
PREPARATORY PHASE CHECKLIST........................................................................................................... 19
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[CompanyName] Work Task Quality Control Planning Meeting Form .................................................... 21

CONTRACTOR QUALITY CONTROL REPORT ............................................................................................ 22
[CompanyName] Monthly Quality Control Report ................................................................................. 24
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[CompanyName] Inspection and Test Report ........................................................................................ 25

INITIAL PHASE CHECKLIST ...................................................................................................................... 26
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[CompanyName] Nonconformance Report Control Log ......................................................................... 27

[CompanyName] Corrective Action Report ............................................................................................ 28
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[CompanyName] Training Record .......................................................................................................... 29

[CompanyName] Jobsite Quality Review Planning and Log Sheet .......................................................... 30
Jobsite Quality Review Planning and Log Sheet continued ..................................................................... 31
Notes: .................................................................................................................................................... 32
[CompanyName] Project Records Control Form ..................................................................................... 33

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[CompanyName]
Project Submittal Form
Submittal ID# Project ID Project Name Date

[ProjectNumber] [ProjectName]
To: From: Precision Plant Services
Location:

Type of Submittal: Description of submittal:

Shop drawing

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Product data
Request for information

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Completed form or quality record
Quality system document

Other:
List of attachments:
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Remarks:
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Submittal Prepared by: Submittal Approved by Precision Plant Services Quality Manager:
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Precision Plant Services

Name:
Name:
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Title:
Title:
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Signature / Date:
Signature / Date:
Customer Disposition: Customer Representative:
Approved
Name:
Conditionally approved, resubmission not required (see
comments)
Title:
Disapproved, resubmission required
Signature / Date:
Other:
Comments:

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[CompanyName]
Change Order Form

Change Order ID# Project ID Project Name Preparer and Date

[ProjectNumber] [ProjectName]

Contract change requested by:

Requestor Name : ________________________ Precision Plant Services
Date: _________________________________ Client
Architect/Engineer
Request Reference Document: _____________
Project Manager

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Code Enforcement Official

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Other:

Change order description: Reason(s)s for change order:

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Supporting documentation provided:
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Time Extension Required: Yes No Cost Change Required? Yes No

Number of Days*: _____ Amount* $ ___________

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Reason: Reason:
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Supporting documentation attached: Supporting documentation attached:

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Customer Approval: Precision Plant Services Approval:

Name/Date ___________________________
Name/Date ___________________________

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[CompanyName]
Subcontractor and Supplier Qualification Form
Company Name: Scope of Work (specification sections):

Project ID Project Name Approval Approved By

Yes
Conditional
No
[ProjectNumber] [ProjectName]
Subcontractor and Supplier Quality System: Subcontractor and Supplier site quality inspection
Works under Precision Plant Services Quality System Site quality inspection required before approval
Approved to Work under subcontractor’s quality system Site quality inspection of product/material required before
delivery

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Review Topics Project-Related Job Credentials

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Licenses required: License and expiration dates:

Certification required: Pa Certifications and expiration dates:

Training required: Training completed and expiration date:

Type and length of experience required: Certifications and expiration dates:

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Personnel license, certification, and training required: List each person’s credentials on the Subcontractor and
Supplier Certifications and Licenses form.
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Qualifications
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Senior person designated as Quality Manager Demonstrated results

Knowledge of Company quality standards Effective self-inspection process
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Demonstrated capability to complete work to Access to codes, standards and product instructions
Company quality standards Equipment availability
Demonstrated skills and knowledge Production capacity
Demonstrated experience Staffing availability
QUALIFICATION NOTES:

Provisional Approval: Action plan for improvement

Follow-up results and date

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For More Information:
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Visit our Online Store at:
www.firsttimequalityplans.com
or
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Contact: First Time Quality

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410‐451‐8006
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edc@firsttimequality.com
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