System Events - Deep Security
System Events - Deep Security
System events
To view system events, go to Events & Reports > Events.
To configure system events, go to the Administration > System Settings > System Events tab.
On this tab you can set whether to record individual events and whether to forward them to a SIEM
server. If you select Record, then the event is saved to the database. If you deselect Record, then
the event won't appear under the Events & Reports tab (or anywhere in Deep Security Manager)
and it won't be forwarded either.
Depending on whether it's a system configuration change or security incident, each log will appear
in either the System Events sub-menu, or the sub-menu corresponding to the event's protection
module, such as Anti-Malware Events.
120 Error Heartbeat Server The server within Deep Security Manager that listens
Failed for incoming agent heartbeats did not start. Check that
the manager's incoming heartbeat port number is not
in use by another application on the server. Once the
port is free, the manager's heartbeat server should
bind to it, and this error should be fixed.
122 Error Manager Message An internal thread has failed. There is no resolution for
Thread Failed this error. If it persists, please contact customer
support.
ID Severity Event Description or Solution
123 Info Deep Security
Manager Forced
Shutdown
156 Error Agent Installer '<agent>.zip' has been deleted because the digital
Digital Signature signature verification failed. The failure indicates that
Verification Failed
the file may have been tampered with. Details:
<detailed_message>
170 Error Manager Available The manager does not have enough free disk space to
Disk Space Too function and will shut down. Either expand the disk
Low space or delete unused files to free some disk space,
then Restart the Deep Security Manager.
198 Warning Alert Emails An alert email could not be sent. Verify that your SMTP
Failed settings are correct.
199 Error Alert Processing The current alert status could be inaccurate because
Failed an alert was not completely processed. If the problem
persists, contact your support provider.
277 Info Upgrade on The agent was eligible for an automatic upgrade, but
Activation Skipped the upgrade did not occur. For more information, see
Automatically upgrade agents on activation.
304 Info Computer Moved The virtual machine (VM) was placed in its root data
To Datacenter center folder because Deep Security Manager couldn't
determine the VM's parent folder due to a permission
issue. To have the VM appear in the correct folder in
Deep Security Manager, check the permissions of the
VM on the vCenter server.
338 Warning Directory Reached the limit of total group members for Active
Synchronization Directory synchronization. Skipping any remaining
Limit Exceeded members. Consider adjusting the limit in the system
setting.
356 Error Secure Boot This error can occur if the public key required to check
Public Key Not the signature on the Trend Micro kernel module is not
Enrolled
successfully enrolled on the agent computer.
357 Error Secure Boot 'On' Deep Security Agent does not support this OS with
Not Supported Secure Boot enabled.
368 Warning Interfaces Out of Interfaces reported by the Deep Security Virtual
Sync Appliance are different than the interfaces reported by
the vCenter. This can typically be resolved by
rebooting the VM.
371 Info Filter Driver The VMware ESXi server has been restored to the
Removed state it was in before the filter driver software was
installed.
378 Warning Virtual Machine A VM was moved to an ESXi where there is no Deep
unprotected after Security Virtual Appliance.
move to another
ESXi
380 Error Filter Driver Offline The filter driver on an ESXi server is offline. Use the
VMware vCenter console to troubleshoot problems
with the hypervisor and the ESXi.
569 Warning Email Failed An e-mail notification could not be sent. Verify that your
SMTP settings are correct.
584 Warning Application Types IPS rules require network application definitions, and
Require cannot correctly scan traffic until you define them.
Configuration
609 Error User Made Invalid Deep Security Manager received invalid request to
Request access audit data (events). Access was denied.
680 Info Created master For details, see the masterkey parameter.
encryption key
681 Info Exported master For details, see the masterkey parameter.
encryption key
682 Info Imported master For details, see the masterkey parameter.
encryption key
705 Error Activation Failed This can occur if agent self-protection is enabled. On
the Deep Security Manager, go to Computer editor >
707 Warning Software Update: Refer to the event details for more information about
Agent Software why the upgrade was not successful.
Upgrade Failed
712 Error Agent Software This can occur if agent self-protection is enabled. On
Deployment Failed the Deep Security Manager, go to Computer editor >
714 Error Agent Software This can occur if agent self-protection is enabled. On
Removal Failed the Deep Security Manager, go to Computer editor >
724 Warning Insufficient Disk An agent detected low disk space. Free space on the
Space computer. See Warning: Insufficient disk space.
728 Error Get Events Failed Manager was unable to retrieve audit data from
Agent/Appliance. This error does not mean that the
data was lost on the Agent/Appliance. This error is
normally caused by a network interruption while events
are being transferred. Clear the error and run a "Get
Events Now" to retry the operation.
732 Error Firewall Engine The Firewall Engine is offline and traffic is flowing
Offline unfiltered. This is normally due to an error during
installation or verification of the driver on the
computer's OS platform. Check the status of the
network driver at the computer to ensure it is properly
loaded.
734 Warning Computer Clock A clock change has occurred on the Computer which
Change exceeds the maximum allowed specified in
Computer or Policy editor > Settings > General >
735 Warning Misconfiguration The Agent's configuration does not match the
Detected configuration indicated in the Manager's records. This
is typically because of a recent backup restoration of
the Manager or the Agent. Unanticipated
misconfiguration warnings should be investigated.
738 Error Intrusion The Intrusion Prevention Engine is offline and traffic is
Prevention Engine flowing unfiltered. This is normally due to an error
Offline during installation or verification of the driver on the
computer's OS platform. Check the status of the
network driver at the computer to ensure it is properly
loaded.
756 Warning Deep Security Each security module rule (such as Firewall, Anti-
Manager Upgrade Malware, and the others) has a specific minimum
Recommended
(Incompatible Deep Security Manager version that's required in
Security order for the rule to run.
Update(s))
Your current Deep Security Manager version is less
than the rule's minimum supported version. Upgrade
your Deep Security Manager to clear the warning and
run the rule.
762 Warning Agent/Appliance Your current Deep Security Agent or Deep Security
Upgrade Required Virtual Appliance version is less than the Deep
Security Manager's minimum supported version.
Upgrade your Agent/Appliance.
763 Error Incompatible Your current Deep Security Manager version is less
Agent/Appliance than the Deep Security Agent or Deep Security Virtual
Version
Appliance's minimum supported version. Upgrade
your manager.
ID Severity Event Description or Solution
764 Warning Agent/Appliance Each security module rule (such as Firewall, Anti-
Upgrade Malware, and the others) has a specific minimum
Recommended
(Incompatible Deep Security Agent or Deep Security Virtual
Security Appliance version that's required in order for the rule to
Update(s)) run.
793 Warning Manual Malware A Malware Scan has failed. Use the VMware vCenter
Scan Failure console to check the status of the VM on which the
scan failed. See also Anti-Malware scan failures and
cancellations.
795 Warning Scheduled A scheduled Malware Scan has failed. Use the
Malware Scan VMware vCenter console to check the status of the VM
Failure on which the scan failed. See also Anti-Malware scan
failures and cancellations.
799 Warning Malware Scan A Malware Scan has stalled. Use the VMware vCenter
Stalled console to check the status of the VM on which the
scan stalled.
901 I f D S it
901 Info Deep Security
ID Severity Event
Manager Audit Description or Solution
Shutdown
924 Warning File cannot be The Anti-Malware module was unable to analyze or
analyzed or quarantine a file because the VM maximum disk
quarantined (VM space used to store identified files was reached. To
maximum disk change the maximum disk space for identified files
space used to setting, open the computer or policy editor and go to
store identified the Anti-malware > Advanced tab.
files exceeded)
925 Warning File cannot be The Anti-Malware module was unable to analyze or
analyzed or quarantine a file because the maximum disk space
quarantined used to store identified files was reached. To change
(maximum disk the maximum disk space for identified files setting,
space used to open the computer or policy editor and go to the Anti-
store identified malware > Advanced tab.
files exceeded)
935 Error Software Update: See Anti-Malware Windows platform update failed
Anti-Malware
Windows Platform
Update Failed
949 Warning Computer reboot A computer reboot is required to complete the Deep
is required to Security Agent installation with Windows installer.
complete the
Deep Security
Agent installation
with Windows
installer
979 Info Command Line Deep Security Manager was manually stopped.
Utility Shutdown
1110 Error Software Package Agent software package was not found or a newer
Not Found package is required.
1112 Error Kernel The Linux driver cannot be installed because your
Unsupported computer may have been upgraded to an unsupported
kernel. For more information, see Deep Security
Agent Linux kernel support.
1204 Info Identified file The download request has been sent. Please check
download for event ID 1209 for the latest update. Files that are
requested "Ready for download" will be available for 24 hours.
1205 Info Identified file The download request could not be sent successfully.
download request
failed
1208 Info Identified file The download request has timeout due to reaching the
download request 2-day limit.
timeout
1209 Info Identified file is Identified file is ready for download. Please download
ready for the file within 24 hours.
download
1526 Info Manual Malware This event can have several causes. See Anti-Malware
Scan Cancellation scan failures and cancellations.
1528 Info Scheduled This event can have several causes. See Anti-Malware
Malware Scan scan failures and cancellations.
Cancellation
1534 E C t b t
1534 Error Computer reboot
ID Severity Event
required for Anti- Description or Solution
Malware
protection
1540 Info Quick Malware This event can have several causes. See Anti-Malware
Scan Cancellation scan failures and cancellations.
1543 Warning Quick Malware See Anti-Malware scan failures and cancellations.
Scan Failure
1545 Info Files could not be Anti-malware could not scan a file because its file path
scanned for exceeded the maximum number of characters.
malware Maximum file path length varies by OS and file system.
To prevent this problem, try moving the file to a
directory path and file name with fewer characters.
1546 Info Files could not be Anti-malware could not scan a file because its location
scanned for exceeded the maximum directory depth. To prevent
malware this problem, try reducing the number of layers of
nested directories.
1607 I f S f ll b k
1607 Info Successfully back
ID Severity Event
up file Description or Solution
2116 Error AWS Billing failure Deep Security Manager sent a billing usage record to
AWS using the AWS SDK, which the SDK returned
with an exception. If the problem persists, contact your
support provider.
2120 Error AWS Billing failure Deep Security Manager encountered an error while
executing an AWS billing job. If the problem persists,
contact your support provider.
2123 Error Azure Marketplace The job used to send host usage statistics to Azure
Billing Job Failed Marketplace for consumption-based billing failed. See
the description in the event for details about the error
that caused this event.
2201 Info Software Update: This event is also triggered by installing Application
Anti-Malware Control or Integrity Monitoring because they share the
Module Installation same framework as Anti-Malware.
Successful
2604 I f A t b t
2604 Info A computer reboot
ID Severity Event
is requiredto Description or Solution
complete Integrity
Monitoring
protection
2906 Info Agent Self- Agent self-protection was enabled via the Deep
Protection enabled Security Manager.
2908 Info Agent Self- Agent self-protection was enabled via the command
Protection enabled line on the Deep Security Agent.
2951 Error Failed to send TIC Managed Detection and Response events failed to
message send.
2953 Info Inactive Agent Inactive agent cleanup removed computers that have
Cleanup been offline and inactive for a specified period of time.
Completed For more information on inactive agent cleanup, see
Successfully Automate offline computer removal with inactive agent
cleanup.
2960 Info Appliance (SVM) Deep Security Manager has received the upgrade
Upgrade request.
Requested
2961 Info Appliance (SVM) Deep Security Manager is processing the upgrade.
Upgrade Started
2962 Info Appliance (SVM) The appliance SVM is not available so the upgrade
Upgrade cannot be done. See the description of the system
Canceled event for the reason.
2963 Info Appliance (SVM) The appliance SVM is upgraded to the new version
Upgraded and is activated successfully. All guest VMs are auto-
activated three minutes after the appliance activation.
2964 Warning Appliance (SVM) Deep Security Manager encountered one or more
Upgrade Failed errors and failed the upgrade process. For details, see
Troubleshooting the 'Appliance (SVM) Upgrade
Failed' system event.
2965 Error Appliance (SVM) The appliance SVM was upgraded to the newer
Upgraded but Not version but has not yet been activated, or the
Ready
appliance SVM was activated but your guest VMs
have not yet been auto-activated. See the description
of the system event for details. You may need to
confirm the appliance deployment and manually trigger
activation of the appliance or guest VMs.
2973 Info GCP Account Synchronize computers completed for GCP Account:
Synchronization <GCPaccountname>
Finished
For details, see Synchronize a GCP account.
2974 Error GCP Account Deep Security Manager was unable to synchronize
Synchronization computers with GCP Account: <GCPaccountname>
Failed
<detailed_message>
For example:
2975 Info GCP Account A request has been made to synchronize computers
Synchronization with GCP Account: <GCPaccountname>
Requested
For details, see Synchronize a GCP account.
<detailed_message>
For example:
2992 Warning VMware NSX Deep Security Manager has detected that the
Policy following NSX-T groups are using different security
Configuration
Conflict policies for Endpoint Protection and Network
Introspection (E-W):
<group_names>
3301 Warning Duplicate Hosts Cannot move the standalone host to vCenter
with Same Virtual (<vCenter's name>). Deep Security found the following
UUID Found hosts with same virtual UUID (<The UUID>): <Hosts>
7011 Info Software Update: The agent received a policy from Deep Security
Application Manager where application control was selected, but
Control Module detected that it did not have the application control
Installation Started engine installed or needed to update it, so it began to
download it. This is normal when you enable
application control on a computer for the first time, or
when it has been disabled while application control
engine updates were released.
7012 Info Software Update: The agent installed the application control engine. The
Application application control engine is also used by the integrity
Control Module monitoring feature.
Installation
Successful
7013 Error Software Update: The agent could not install the application control
Application engine. This is not normal.
Control Module
Installation Failed
7014 Info Software Update: The agent finished downloading the application control
Application engine.
Control Module
Download
Successful
7015 Info Application The legacy REST API was used to allow or block
Control Ruleset software. This message does not occur when
Rules Updated administrators perform the same action in the GUI.
7020 Info Application The legacy REST API uploaded a computer's initial
Control Inventory allow rules to Deep Security Manager.
Retrieved
7021 Info Application The application control engine was enabled, and the
Control Inventory agent detected that it did not have any allow rules for
Scan Started that computer, so it began to build initial rules based
on the currently installed software. This is normal when
you enable application control for the first time. This
message does not occur when you use the legacy
REST API to replace the allow rules.
7022 Info Application The agent finished building the initial allow rules for
7022 Info Application The agent finished building the initial allow rules for
ID Severity Control Inventory
Event that computer.
Description After this, any new software
or Solution that is
Scan Completed detected which is not in the allow or block rules will, if
configured, cause and alert.
7023 Error Application The agent could not build the initial allow rules for that
Control Inventory computer. This is not normal.
Scan Failed
7025 Info Application You manually forced application control to delete the
Control Inventory current rules and rebuild them based on the currently
Scan Requested installed software. This could be normal if you needed
to change many rules at the same time.
7028 Info Application Maintenance mode was enabled. While enabled, the
Control agent automatically adds updated or newly installed
Maintenance software to its allow rules, indicating that you know and
Mode Started want to allow the software update. The agent continues
to apply block rules during this time.
7030 Info Application The agent began to build the initial allow rules, but an
Control Inventory administrator canceled the process.
Scan Cancelled
7031 Error Sending An agent could not download a shared ruleset for
Application application control. This can occur if network
Control Ruleset connectivity is interrupted (such as a firewall or proxy
Failed between the agent and relay), or if there isn't enough
free disk space on the agent.
7034 Info Application The legacy REST API was used to allow or block
Control Ruleset software via an application control ruleset. This
Updated message does not occur when administrators perform
the same action in the GUI.
7035 Info Application The legacy REST API was used to delete an
Control Ruleset application control ruleset. This message does not
Deleted occur when administrators perform the same action in
the GUI.
7036 Info Application An administrator changed the time period for when
Control maintenance mode is active.
Maintenance
Mode Reset
Duration
Requested
7037 Error Newly applied An administrator applied a new ruleset, but some of
ruleset will block the currently running processes exist in block rules.
some running Application control will not terminate the processes,
processes on but the next time you reboot or restart those services,
restart depending on your configuration, it will either alert you
or block them. If the processes are not authorized, you
should terminate them manually. If they are authorized,
but are missing from the ruleset, you should add them
to the ruleset.
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