WHO WE ARE
Retinue Business Process Solutions (Retinue) specializes in business process
outsourcing. It boasts a team of seasoned BPO experts and fire-tested work
ethics. Formed in January 206, it runs its own contact center and is often seen as a
benchmark in performance both by clients and partner contact centers. Retinue
continues to grow its network by building and bridging partnerships among
local contact centers and foreign clients.
OUR BUSINESS
The scope of our business is primarily in customer service and lead generation.
The backbone of our operations is medical insurance campaigns. Our clients also
include those in the hospitality and legal industries. More recently, we ventured
into providing outsourced HR and Recruitment for local businesses. Some of the
services we offer are:
Order Taking
Travel Booking and Reservation
Virtual Assistants
Customer Service
Technical Support
Data Entry and Transcription
Lead Generation
Appointment Setting
Email Marketing
Contract Review
OUR TEAM
RETINUE BUSINESS PROCESS SOLUTIONS
3rd Floor V&M Building, Pulungbulu
Angeles City Pampanga 2009
+63 945 624 1705 | ak.fernandez85@[Link]
The leaders of Retinue BPS are experts in operations, training, and business
development.
Anthony Karl Fernandez
Business Development Officer
[Link]
LOCATION
Our office is located in Angeles City Pampanga; 5 minutes away from
Clark Freeport Zone
Angeles City is the new business destination for both local and
international investors
Many of the government BOT projects are in the area; national government
offices are now being transferred to Clark Freeport Zone
Located in Clark Freeport Zone is Clark International Airport
Retinue Business Process Solutions occupies the 3rd floor of a commercial
building along a major thoroughfare, with 24-hour security guard and
security cameras in place
ELECTRICITY
In a year, there is an average of only 2 - 3 power outages. Power outages
do not last for more than two hours
The building is equipped with a generator powerful enough to supply the
entire production floor with electricity
INTERNET
Retinue has two internet providers.
o Converge ICT Solutions as main and PLDT as back up
RETINUE BUSINESS PROCESS SOLUTIONS
3rd Floor V&M Building, Pulungbulu
Angeles City Pampanga 2009
+63 945 624 1705 | ak.fernandez85@[Link]
o PLDT is rarely used, but it is just as efficient as Converge ICT
Both internet connections run through fiber-optic cables
Internet speed is currently at 50mbps and up
WORKSTATIONS
Presently, Retinue’s computers have the following specs:
Headsets are industry-standard, such as Plantronics and Jabra
Retinue tries to maintain a paper-less workplace.
The staff’s cellular phones are deposited at the manager’s office during
work hours
Retinue employs a remote IT technician who can reach the office in 10
minutes if needed.
AGENTS
RETINUE BUSINESS PROCESS SOLUTIONS
3rd Floor V&M Building, Pulungbulu
Angeles City Pampanga 2009
+63 945 624 1705 | ak.fernandez85@[Link]
Each agent is dedicated for one account/client
Retinue rarely employs inexperienced staff, and offers competitive salary
and benefits package
Filipino call center agents are flexible, and we seek those who have
remarkable track record from previous work
Retinue has a very low attrition rate. Some of our staff have been with us
since our company’s inception.
Our management staff also attend any and all trainings from clients to
ensure everybody is able to perform the work of our agents if needed.
RETINUE BUSINESS PROCESS SOLUTIONS
3rd Floor V&M Building, Pulungbulu
Angeles City Pampanga 2009
+63 945 624 1705 | ak.fernandez85@[Link]
