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VSAT Troubleshoot Guide

This document provides a troubleshooting guide for VSAT systems on ships, outlining key components, status checking procedures, and troubleshooting steps. It describes the VSAT equipment rack layout and components, including the antenna control unit, modem, smartbox, PBX, and network equipment. It provides instructions for checking status indicators and values on the antenna control unit and modem. It also covers checking for potential signal blockage issues, satellite coverage, rebooting equipment as needed, and verifying the email PC network configuration. The goal is to help diagnose and resolve any issues with the VSAT network connectivity.

Uploaded by

mehdi moghimi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
3K views12 pages

VSAT Troubleshoot Guide

This document provides a troubleshooting guide for VSAT systems on ships, outlining key components, status checking procedures, and troubleshooting steps. It describes the VSAT equipment rack layout and components, including the antenna control unit, modem, smartbox, PBX, and network equipment. It provides instructions for checking status indicators and values on the antenna control unit and modem. It also covers checking for potential signal blockage issues, satellite coverage, rebooting equipment as needed, and verifying the email PC network configuration. The goal is to help diagnose and resolve any issues with the VSAT network connectivity.

Uploaded by

mehdi moghimi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Troubleshoot Guide Cover: Cover page of the troubleshoot guide for VSAT systems including document title and company information.
  • Revision History: Provides a table indicating the version history and amendments of the VSAT Troubleshoot Guide.
  • VSAT Component Diagram: Outlines the major components of the VSAT system including network and equipment diagrams.
  • BDE Rack: Describes the components and configurations within the BDE rack, essential for VSAT operation.
  • How to Check Intellian ACU Status: Provides steps for verifying the ACU status of an Intellian VSAT system using LCD screen indications.
  • iDirect Modem X7: Explains the process of checking the status of the iDirect Modem X7 through LED indicators.
  • Satellite Information: Instructions for accessing satellite coverage information and determining current vessel location via the Intellian ACU.
  • How to Check VSAT Antenna Blockage: Details methods for identifying and interpreting blockage zones for the VSAT antenna using diagrams.
  • Power Recycle: Outlines procedures for power cycling the VSAT system components to restore usual operation.
  • Email PC Status Check: Describes how to check and configure the network status of a PC used to send emails over the VSAT network.

SynerSAT Limited

Troubleshoot Guide
VSAT

Date : 2018-12-18
Revision History

Doc v. Date Revision Note

1 2018-12-18

VSAT Troubleshoot Guide 1


1. VSAT Component Diagram

I. VSAT Equipment Diagram

II. Network Diagram

VSAT Troubleshoot Guide 2


2. BDE Rack

I. Intellian v100 ACU

- Antenna Control Unit (ACU) is a device that enables crew can check necessary information, such
as VSAT Signal and vessel’s heading. It provides necessary information for troubleshoot.
II. iDirect Modem

- This device converts analog signals from Antenna into Digital signals, which is required for VSAT
registration.
III. IPSignature4 (SmartBox)

- Smart box equipment that controls the network and PBX equipment by separating the Business
and Crew networks.
IV. PBX Box : Equipment required for IP Phone Registration and Management
V. Business HUB: Equipment connects to Captain PC and DID Phones
VI. Crew HUB: Equipment connects to Crew WiFi
VII. Management PC:
VIII. UPS (Uninterruptible Power Supply) : Equipment that protects VSAT System by maintaining power in the
event of power failure on the ship.

VSAT Troubleshoot Guide 3


3. How to check Intellian ACU Status

You can check VSAT status on LCD screen of Intellian ACU.

I. LED Indicator
POWER, TRACKING, ERROR on left side.
Normal Status

- POWER, TRACKING : Static Green light


Abnormal Status

- If ERROR led shows red, it means that VSAT Antenna has a problem.

II. Check LCD Screen

① ② ③
④

① Tracking : Antenna has locked onto the target satellite


Searching : Antenna has been lost signal by structure and trying to find proper satellite
Blocking : Antenna is facing to Radar mast so VSAT signal has been lost.

② Satellite information -> Please check 7 Page.

③ SIG : Antenna Signal Strength, Sig has to show more than 60.

④ AZ, EL : Antenna Angle information

III. ACU, Press > button and information in LCD will be changed as below.

① ②

① GPS : Confirm if vessel’s current location is same as LCD Screen.


If the information is different with actual value, VSAT signal might be weak and it will be a
problem.

② HDG : Confirm vessel’s heading is same as LCD screen. If it’s different with actual value, VSAT
will be in out of service.
VSAT signal may be dropped during GYRO inspection and GYRO equipment’s recycle session.
In this case, if VSAT finds a normal signal, it will be automatically activated.
VSAT Troubleshoot Guide 4
IV. If the LCD values are inappropriate or remain Searching mode for more than 30 mins, please restart
Power Button and wait for 3 mins.
(Please wait 3 minutes after the power off and then turn it on)

Power Button

4. iDirect Modem X7

You can check VSAT status on Modem LED.

I. LED Indicator
POWER, STATUS, FAN, TEMP, RX1, RX2, TX, NET
Normal Status

- POWER, STATUS, FAN, TEMP, RX1, RX2, TX, NET, RX1, RX2 : Static Green light
(Either one of RX1, RX2 is green, it’s normal.)
Abnormal Status

- If RX1, RX2, TX LEDs are showing Amber, that means VSAT signal is weak in this area or the
Antenna is searching another satellite.
II. If a normal signal is in ACU, but the NET LED Flashes green, please reboot iDirect Modem.

VSAT Troubleshoot Guide 5


5. Satellite Information

I. Please check the satellite coverage map and confirm the current location of the vessel.

II. You can find the current location at the list below.

III. The satellite location can also be found at the Intellian ACU.

After checking the satellite location, you can check the Blockage zone by looking at the AZ values.
When Antenna lost the signal, Status changes to “Searching” mode and it try to find another satellite.
Please wait for a while and then the status will be changed “Tracking” mode and the VSAT goes to
online.

VSAT Troubleshoot Guide 6


6. How to check VSAT Antenna Blockage

I. Check the VSAT Antenna location

⚫ Below Picture is Example. Blockage zone is changed depending on Antenna location and Radar mast.
Please keep in mind and Check VSAT antenna and Radar mast.

Figure 1 Blockage zone caused by Radar mast

Figure 2 Blockage zone caused by Radar mast

VSAT Troubleshoot Guide 7


II. Blockage changes depending on the vessel position and the heading.

⚫ Please note the below information is based on Figure 1 and Figure 2.

Figure 3 Example of Blockage which affect by location and heading

III. If the antenna is installed as shown in Figure 1, Blockage appears between heading 90 to 110 degrees in
above circled area.

IV. The satellite, Rader mast, and VSAT Antenna are placed in a straight line, which may cause the radar
mast to block the satellite signal.

Figure 4 Example of Blockage which affect by location and heading

V. The upper area may also have a Blockage through the radar mast between 110 and 160 degrees.

VSAT Troubleshoot Guide 8


7. Power Recycle

⚫ In case of Internet and VoIP are not working in VSAT Status, please reboot IPSignature4.
Power Off : Press and release the left button for 5 seconds.
Power On : Wait 5 minutes and press the same button to turn on the system

⚫ In case of VSAT Signal is low and LED status is not in order, please reboot UPS.
All devices can be switched on and off with the UPS which locates at the bottom of VSAT Rack.
Power Off: Press and release the top button in the figure below for 10 seconds.
Power On: Wait 2 minutes and press the same button to turn on the system.

VSAT Troubleshoot Guide 9


8. Email PC Status Check
① In Email PC :

Control Panel -> Network and Internet -> Network and Sharing Center -> Change adapter settings

② Right-click the Ethernet (or Local Area Connection) and click the Properties.

VSAT Troubleshoot Guide 10


③ Please check the IP Address.

④ Click OK to finish the setting.

VSAT Troubleshoot Guide 11

SynerSAT Limited Troubleshoot Guide VSAT Date : 2018-12-18
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