OAISYS Quick Installation Guide

Quick Installation Guide
OAISYS Quick Installation Guide 1

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CONTENTS
Overview 4
Materials Needed 5
Software Installation 6
Hardware Requirements 6
Downloads Required 8
Installation Steps 11
Hardware Installation & Configuration 22
PRI/T1 Hookup 23
Digital Station Hookup 23
Analog Hookup 24
VoIP Hookup 25
VOX Hookup 25
SMDR/CTI Integration 26
Launch Software 27
Register System 28
Remove Registration Reminder 29
Configure IP Address 30
Update Action (used in Alarm Notifications) 31
Configure Alarms 32
Configure Email Settings 32
Configure Voice Boards 33
Verify Port Settings 34
Configure Recording Ports 34
Check Port Connections 36
Network Configuration 37
Setup Backup Destinations 38
Recording Trigger Lists & Call Filters 39
Assign Triggers to Call Filters 40
Create a User 41
Check the User 42
Installation & Configuration Checklist 44
Index 45
OVERVIEW
The purpose of this document is to guide a technical administrator

through the process of installing an OAISYS recording solution.
This guide is applicable to both the Talkument and Tracer call
recording solutions for the current production release.
These instructions assume a working knowledge of Windows and

general setup procedures.
The guide is organized as follows:
 The section ―Software Installation‖ describes the process for

installing the software prerequisites and the OAISYS recording
software on a dedicated hardware platform.
NOTE: If you are installing an OAISYS Recording Server or

Appliance, the software installation process has already been
completed by OAISYS.
 The section ―OAISYS & VMware‖ describes VMware

virtualization support for the deployment of OAISYS solutions
and the associated requirements.
 The section ―Hardware Installation and Configuration‖ describes

how to install and configure your OAISYS-enabled hardware
platform.
For an electronic version of this document, go to www.oaisys.com

Support Technical Support Documentation
4 OAISYS Quick Installation Guide

MATERIALS NEEDED
OAISYS Recording Server Y-Jack Splitter
or Appliance (T1/PRI Taps)
(or comparable hardware
platform)
Crossover Cable
(T1/PRI Taps)
Amphenol Cable Punchdown Block

(Station or Analog Taps) (Station or Analog Taps)
Monitor
Biscuit Block(s) Network Switch

(Analog Taps) (VoIP Taps)
Line Wire
(Station or Analog Taps)
NOTE: For installations using a customer-provisioned hardware platform (not an OAISYS

Recording Server or Appliance), only the OAISYS software is provided.

SOFTWARE INSTALLATION
This section will guide a technical administrator through the

process of installing the OAISYS call recording software on a
dedicated hardware platform. The dedicated server is provided by
the customer and must not have any applications installed on it
not referenced in this section. Complete the installation of the
software in the order presented within this guide.
HARDWARE REQUIREMENTS
Many factors go into selecting the best hardware platform to meet
your call recording needs. Consider how many ports you plan to
record and how many call recordings you would like to store
online.
VoIP call recording (with the exception of Mitel Secure Recording

Connector and ShoreTel TAPI-WAV configurations) requires a
network switch with port mirroring and requires two network
interface ports. One port provides connectivity to the LAN and for
client access. The second port is dedicated to capturing VoIP
traffic.
Digital Tap systems (Station Tap, Digital Trunk Tap, VOX, and
Analog Tap) will require a server chassis with the capacity to hold
full length PCI cards. These are full-sized cards and require the
entire length in the chassis.
***See table on the following page.

Port Operating
CPU Memory SQL Servers* Storage
Count System**
(XP) SQL Server

2008 Express
w/Advanced
Services
Windows
—— or —— 160GB
7
(Server) SQL (20GB
or
1-48 2GB Server 2008 minimum
Windows
Express w/ for OS
Server
Advanced partition)
2008
Services,
Workgroup,
Standard, or
Enterprise
Intel/ (XP) SQL Server

AMD 2008 Express w/
dual Advanced
core Services
Windows
—— or —— 160GB
2GB 7
(Server) SQL (20GB
or
49-96 Server 2008 minimum
Windows
Express w/ for OS
4GB Server
Advanced partition)
2008
Services,
Workgroup,
Standard, or
Enterprise
250GB
SQL Server 2008
Windows (60GB
Workgroup,
97-200 4GB Server minimum
Standard, or
2008 for OS
Enterprise
partition)
* SQL Server 2008 Workgroup, Standard, and Enterprise Editions require Windows
Server 2008.
SQL 2008 Express w/ Advanced Services supports both of the Operating Systems
listed above.
** NOTE: 32-bit Operating Systems only for Recording Server.
64-bit client installations are supported.
** ShoreTel TAPI-WAV integration requires a ShoreTel TAPI Application Server
software license and Windows Server 2008 or Windows Server 2003 OS.
ShoreTel version 10.1 and lower requires the same version of the OS be installed
on both the Headquarters Server and the OAISYS Recording Server.

DOWNLOADS REQUIRED
The following prerequisites must be downloaded prior to installation.
They are included on the provided installation disc and are available
for download via www.oaisys.com
Support Technical Support Software Downloads
***DO NOT INSTALL THESE PROGRAMS AT THIS TIME***

***DOWNLOAD ONLY***
.NET Framework 3.5 SP1

AudioCodes (AiLogix) Driver
(DP3200/ DP4800/ PT boards not supported)
Sentinel USB Driver
SQL Server 2008 Express w/ Advanced Services (if appropriate)
OAISYS Recording Server Software

OAISYS & VMWARE
OVERVIEW
VMware support is now available with OAISYS solutions version

6.2 and later. Virtualization combines server resources onto one
host server and reduces the number and identity of individual
physical servers, processors, and operating systems. The host
server can be divided into multiple isolated virtual environments.
These virtual environments can run the OAISYS software; Tracer,
Talkument, and Tracer Screen Recording.
Benefits of virtualization
include:
 Consolidation of
applications onto
fewer servers
 Expense reduction
through reduced
hardware, power,
cooling, and
administrative costs.
The illustration provides an example of a Virtual Server running

several virtual machines, and demonstrates how Tracer, Tracer
Screen Recording, and other VMware-compatible third-party
applications can be configured.

REQUIREMENTS
OAISYS version 6.2 or higher
OAISYS uses VMware VSphere 4 (ESX and ESXi) with network

USB device or VSphere 4.1 with onboard USB
Each OAISYS application (Tracer, Talkument, and Tracer

Screen Recording) will require a set of reserved
requirements
Processors for the host machine must be Intel i7 or higher (or

its equivalent)
100 Ports 200 Ports 350 Ports Screen Recording

(6.3 or later) and (6.3 or later) and (6.3 or later) and up to 100 Ports
50 Ports (for 6.2) 100 Ports (for 6.2) 200 Ports (for 6.2)
2.8 GHz 3.0 GHz 3.0 GHz 3.0 GHz

(2 Processors) (2 Processors) (2 Processors) (2 Processors)
2 GB of Memory 2 GB of Memory 4 GB of Memory 2 GB of Memory
DRIVE SPEED REQUIREMENTS

SATA drives up to 3Gbps data rate and 7200rpm spin rate
Processor and Memory Requirements per Port Capacity

**All CPU and Memory values are minimum reserve requirements.
EXPECTATIONS
OAISYS can provide a virtual ―image‖ containing the Operating
System, OAISYS software, and all of the supporting modules. This
image will be available as a VMware template (also known as an
―appliance‖ or ―blade‖).
Three template options are available:

1. Windows 7 with SQL Express
2. Windows Server with SQL Express
3. Windows Server with SQL 2008
NOTE: The customer must provide their own OS and SQL licenses
when using a VMware template.

INSTALLATION STEPS
1. Install Operating System on Recording Server
Here are some general tips for Windows 7 and Windows 2008
a. Use ―Run as Admin‖ option when running setup files
(right-click on .exe to access the option).
b. Disable User Account Control (Windows 2008) or Select
Lowest Level (Windows 7) through the Control Panel
User Accounts/Family Safety User Accounts
c. Disable Data Execution Protection (DEP)
i. Run Command Prompt as ―Admin‖
ii. Run the following command
―bcdedit.exe/set{current} nx AlwaysOff‖
d. Disable Internet Protocol version 6 (IPV6)
i. Disable it in the properties of each network adapter
ii. Also add the following registry value:
1. HKEY_LOCAL_MACHINE\SYSTEM\
CurrentControlSet\ Services\tcpip6\Parameters\
2. Dword=DisabledComponents
3. Decimal Value=255
e. Install Powershell through Windows Update
(Windows 2008)
2. Be sure to enable IIS, ASP.NET, and Active Server Pages

a. See Microsoft documentation if needed
3. Apply OS Service Packs and Windows Updates

a. Required reboot after updates installed
4. Install .NET Framework Service Packs

(.NET 1.1, .NET 2.0 SP1, .NET 3.5 SP1)
a. Download latest Microsoft Updates after installing
.NET 3.5 SP1 when prompted
5. DVD Burning Software (if applicable)
6. Acrobat Reader
a. http://get.adobe.com/reader/
7. Sentinel USB Driver

8. Audio Codes (Ai-Logix) Driver
a. Unzip Downloaded file to a new folder
b. Run Setup.exe
c. Uncheck the following boxes after install click Finish
9. Shut down Server and install Audio Boards (Optional)
a. Use the default settings in Found New Hardware Wizard

10. Microsoft SQL Server (Standard or Express)
NOTE: Please use SQL Server 2008 Express Advanced Services
R2 – 32 bit. Issues were discovered installing just SQL 2008
Server; download the 32 or 64 bit versions here:
http://www.microsoft.com/express/Database/
a. This is the install screen.
Click on the Installation option on the upper left side.
b. From the installation screen

Click the link for New SQL Server stand-alone installation

C. Once the setup support files are complete, verify there are
no failures at the top of the page, then click OK.
d. This is the free edition; there is no license code to install.

If a full version of SQL is being installed, enter the product
key at this screen then click Next.

e. Scroll to the bottom of this screen, accept the license
agreement, click Next
f. Click Install at the bottom of this screen.

g. Verify there are no failures of the operations at the top of
the screen, and click Next.
h. Click the Full-Text Search option and the Management

Tools option, then click Next.

i. Select the Default Instance (NOT Named Instance)
Click Next
j. No modifications on this screen, just click Next.

k. Change the SQL Database Engine to the Network Service
account.
l. Choose Mixed Mode enter ―oaisys‖ as the password.

We also suggest making an oaisys user. Put the user in
the Admin group, and add this user in ―Specify SQL
Server administrators‖ box.

m. Leave both boxes empty, and click Next.
n. Verify there are no failed operations, then click Next.

o. Click Install
p. Click Next

q. The installation of SQL 2008 should be complete, and the
following screen should display.
NOTE: If any updates need to be applied to the SQL server

installation, do so now.
11. Install OAISYS Recording Server Main Setup

a. The default options are fine.
12. Create Database Users

a. Click on Start Programs OAISYS Create
New Database Logins
b. Fill in the blanks (Database Server is usually ―localhost‖
and the SA Password is typically ―sa‖, ―oaisys‖ or left
blank).
Click on Find/Create.

c. Once the ―OAISYS‖ user is created, click Close.
NOTE: OAISYS is not responsible for troubleshooting

hardware issues, or network performance or behavior.
The following section, ―Hardware Installation & Configuration‖ will guide

you through the remaining steps of installation.
HARDWARE INSTALLATION & CONFIGURATION

This portion of the guide describes the installation and configuration of
an OAISYS-enabled hardware platform, and includes the following
types of hookups and integration:
 PRI/T1 Hookup
 Digital Station Hookup
 Analog Hookup
 VoIP Hookup
 VOX Hookup
 SMDR/CTI Integration
The subsequent sections detail the steps associated with the initial
launch and basic setup of the OAISYS software.

PRI/T1 HOOKUP
 Use Y-Jack Splitter to duplicate the incoming line
 Send original line back to PBX
 Send duplicated signal to OAISYS platform Voice Board
RJ45
Y-Jack Straight-Thru
Network (splitter) Cable Customer PBX
RJ45
Element
(T1/PRI) T1 or
PRI
RJ45
Board
Dual T1/PRI
Voice
Board
T1 Cross-over
Cable
Span 1
RJ45
Span 2
DIGITAL STATION HOOKUP

 Connect through 66 Block or loop to 110 Block
 For VOX recording of Digital Stations, program the AI Logix
board for your PBX type. Control Panel SmartControl
66 Block

ANALOG HOOKUP
 Cross connect to Biscuit Block(s)
 Connect Biscuit Block to Analog board with a standard RJ-11
patch cable
OR
 Cross connect to Biscuit Block(s)

 Wire to Amphenol Cable
 Run Amphenol Cable to Server
OR
 Wire Amphenol Cable out of Server to 66 Block

 Cross connect CO(s) to 66 Block (refer to Digital Station
Hookup)

VOIP HOOKUP
 Network Data Collection - including RTP capture and SIP
trunking solutions. Requires MIRRORED port on Network
Switch to collect IP packets. Use the motherboard NIC during
setup.
IP Card
Network Switch
Mirror Port
LAN
OAISYS Server
For direct PBX integration (ShoreTel TAPI Wav, Mitel 3300 SRC,
etc.) see specific setup documentation at:
http://www.oaisys.com/documentation.aspx
VOX HOOKUP
 Wire output line of

Radio Receiver/
Phone to RJ-11
jack and plug to
analog board
(8 or less Analog)
 Wire output line of

Radio Receiver/
Phone to Amphenol
Cable and plug to
analog board
(9 or more Analog)

SMDR/CTI INTEGRATION
 If you plan to change the OAISYS Server name or add it to your
domain, do so now!
 Navigate to Services Manager
 Find CTI/SMDR stream for your system

*If connecting through another Net Server (legacy), choose the
Level2OAI Replicator service regardless of the PBX type
 Change to ―Automatic‖ Startup
 Press ► to begin running
 Stop and Restart Services using batch files in

C:\Program Files\CTS.NET\
start.oaisys.Services.bat / stop.oaisys.services.bat
PBX:_________________

LAUNCH SOFTWARE
 Verify your local IP address range using the OAISYS Network
Configuration tool.
This tool is launched from Start All Programs
OAISYS Network Configuration
In the LAN tab, make sure that all local IP Addresses that will
be connecting to the Recording Server are accounted for.
 Open Internet Explorer Web Address:

http://localhost (on Server)
 Click ―OAISYS Management http://ServerIPAddress (remote)
Studio‖ http://Servername (remote)
Username = sysadmin
Password = sysadmin

REGISTER SYSTEM
 Navigate to Copy Key
 Copy the Serial Number
 Open Internet Explorer and browse to: http://www.oaisys.com

 Hover over the ―Support‖ link and then select ―License Codes‖
from the drop-down menu
 Paste the serial number into the Lookup License field

 A registration text box will appear. Fill in the blank fields with all
of your contact information.
 Your product is now registered, and you will be presented with a

code to remove the registration reminder.
*If there are two serial numbers, try the lowest numbered Serial
Number first.
REMOVE REGISTRATION REMINDER

 Copy the provided registration code (from previous step) and
return to the Copy Key area
 Click ―Apply Enabler Code‖ and paste the registration code into
the text box. Click ―Apply‖ to complete your registration

CONFIGURE IP ADDRESS
 Based on your Information Stream, expand the CTI or SMDR
application and enter the 1st sub-group displayed
 Enter the IP address of the phone switch (or other OAISYS

computer on site). For CTI, you need to first click ―Setup‖
PBX or Replicated Server (choose one)
IP Address:
Port # (if needed):

UPDATE ACTION
Used in Alarm Notifications
 Double click the Action displayed or click ―Add‖ for new Alarm
 Enter email address for designated alarm recipient
Email Address:_______________________________

CONFIGURE ALARMS
 Double-click on displayed Alarm or click ―Add‖ for new Alarm
 Select the severity levels for which you would like notification
 Choose for the previously created Action to be performed
CONFIGURE EMAIL SETTINGS

 Enter server host of the email server on network
 Server Port is typically 25
 Enter username and password if secured connection is required
 Enter From Email Address
Server Host: _________________________________

Username: ___________________________________
Password: ___________________________________
From Address: _______________________________

CONFIGURE VOICE BOARDS
Digital Trunks
 Verify that trunks are plugged into proper ports on the voice
board (Blink LEDs)
 Make sure trunk signaling, framing, and coding are correct
Analog Trunks
 No additional board configuration needs to be done.
Digital Stations
 Audio Codes Hardware/Driver **
VOIP
 Do not assign any network protocols to network card associated
with Port Mirroring.
 SIP trunks - Audio Codes Hardware/Driver **
VOX
 No additional board configuration to be done
**Configurations for this board be done through

Control Panel SmartControl

VERIFY PORT SETTINGS
 Make sure Total Ports are correct
 Assign the appropriate number of VOIP, Snoop, and Screen
Recording Ports (if applicable)
 Recording share should read ―Recordings‖
 Select VoIP settings per specific integration (see PBX
integration guides for more information)
CONFIGURE RECORDING PORTS

Each Port must be enabled and configured independently
 Trunk tap: Enter the trunk number in the Extension field and
select the appropriate trunk type from the drop down list.
 Analog Trunk tap: Enter the trunk number in the Extension field
& select the appropriate signaling type (loop, ground, etc.).
 Digital Station tap: Enter the digital station number in the
Extension field.

 VoIP tap: Enter the extension number in Extension field and, if
applicable, enter IP information (see additional guides for direct
PBX integrations, RTP, or SIP Trunking).
 VOX: Enter a descriptor for the device in the Extension field (i.e.
Radio1, Phone1, etc.), check box for VOX Tap, and program
seconds of silence between calls before new call records will be
created.
PBX Integration Guides are available at:

Range of Trunk Numbers: __________ - __________

Voice Server IP Address (VoIP only): ________________________
Extension/Station Numbers:

CHECK PORT CONNECTIONS
 Ports should read IDLE or RECORD

NETWORK CONFIGURATION
 In LAN clients tab, ensure that the range of IP Addresses in the
bottom box match the range of IP Addresses that will be linking
into the Recording Server.
 In WAN clients tab, note the port that must be opened on the
firewall for remote users to have access to the Recording Server
(default will typically be Port 8769).

SETUP BACKUP DESTINATIONS
Used to remotely store Voice Documents past the hard drive
capacity of the Recording Server.
 Choose ―Move documents from the Recording Drive to another

storage location‖
 Browse to networked storage location in newly displayed
Destination Directory
 Change Threshold, Date, and Media Type options to match your
preferences (optional)
 Click ―Save‖

RECORDING TRIGGER LISTS & CALL FILTERS
You must create call filters to identify the target calls prior to
establishing triggers for recordings.
 If based on list variables, click on the appropriate type of list and

click ―+‖.
 Type a description for the list and check the box to Create a
Call Filter for this list. Click ―Save‖.
 Expand the specific list folder and click on your newly created
entry.
 Move or Add the appropriate variable to the Left-hand Members
table (for Schedule lists simply mark the appropriate times).
 To base your recordings or actions on additional criteria
(including call direction & duration), go directly to the Calls folder
and click on Call Filters.
 Click ―+‖ to add a new call filter.
 You can also customize existing Call Filters with these variables
by clicking on the Call Filter and adding additional criteria.
NOTE: Once CTI mode is initiated, importing extensions

from the PBX will take approximately 15 minutes.
In SMDR and Mitel 3300 environments, extension
information must be inserted manually.

ASSIGN TRIGGERS TO CALL FILTERS
Used to identify which calls will be kept in the system
 Navigate to Recording Manager in Server folder.

 Open Recording Rules folder and click on ―Call Recording Rule‖.
 Move the appropriate call filter from the right-hand exclude
column to the left-hand Include column.
 Choose the appropriate radio button to indicate when this group
of calls should be recorded.
Calls to Record: (circle one)

All Calls Incoming Calls Outgoing Calls
Extensions/ACD Agents/ACD Groups to Record:

CREATE A USER
 Highlight ―User‖ and click Action New
 Enter in all User information on the profile screen.
 Click Save

CHECK THE USER
 Make at least one call to/from the extension of the newly
created user.
 Log into Software with the Username and Password for that
profile.
 Search the ―My Document‖ folder for a record of the test call.

ADDITIONAL INFORMATION
OAISYS provides access to a wide variety of technical
documentation, including user guides, API development guides and
platform documentation for your convenience. View this information
at:
RELATED DOCUMENTATION
Current Release
Installation Guides
User Guides
SIP Implementation
Screen Recording
Additional Technical Information
Previous Releases
User Guides
Communication Platform Specific Documentation

Avaya
Mitel
ShoreTel
Toshiba
TRAINING OPTIONS
For access to complimentary OAISYS training tools, including
instructor-led web-based training and pre-recorded training videos,
please visit:
http://www.oaisys.com/training.aspx
TROUBLESHOOTING
For additional troubleshooting information, please review our
―Installation Troubleshooting Guide,‖ which can be downloaded
here:
http://www.oaisys.com/downloads/troubleshooting_guide.pdf

INSTALLATION & CONFIGURATION CHECKLIST
Use this checklist to help track completion.
Installation Date: ______________________________________________
End User Name: ______________________________________________
Serial Number: _______________________________________________
Tech Name: __________________________________________________
Contact Info: _________________________________________________
PBX Type: ___________________________________________________
Recording Type (choose one): □ Trunk □ Station Side

PBX Integration (choose one): □ CTI □ SMDR □ None
Mark Completed OR Not Completed (explain if needed):

System Registration: □ Complete □ Not Complete
PBX Integration (connection): □ Complete □ Not Complete
Email Action Setup: □ Complete □ Not Complete
Alarm Notification Setup: □ Complete □ Not Complete
Email Settings Setup: □ Complete □ Not Complete
Email Tested: □ Complete □ Not Complete
Configuration of Voice Cards: □ Complete □ Not Complete
Verify Port Settings: □ Complete □ Not Complete
Configuration of Recording Ports: □ Complete □ Not Complete
Status of Ports: □ Complete □ Not Complete
Network Configuration: □ Complete □ Not Complete
Test Client Machine on Network: □ Complete □ Not Complete
Review/Setup Backup and Staging Destination: □ Complete □ Not Complete
Review Configuration of Lists: □ Complete □ Not Complete
Review Call Filters: □ Complete □ Not Complete
Review Recording Triggers: □ Complete □ Not Complete
Create User Account: □ Complete □ Not Complete
Test User Account: □ Complete □ Not Complete
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________

INDEX
A O
Additional Information · 43 Overview · 4
Analog Hookup · 24
Assign Triggers to Call Filters · 40
P
C PRI/T1 Hookup · 23
Check Port Connections · 36
Check the User · 42
Configure Alarms · 32 R
Configure Email Settings · 32
Configure IP Address · 30 Recording Trigger Lists & Call Filters · 39
Configure Recording Ports · 34 Register System · 28
Remove Registration Reminder · 29
Configure Voice Boards · 33
Create a User · 41
S
D SMDR/CTI Integration · 26
Setup Backup Destinations · 38
Digital Station Hookup · 23
Software Installation · 6
Downloads Required · 8
OAISYS & VMware · 9
H U
Update Action · 31
Hardware Requirements · 6
Hardware Installation & Configuration · 22
V
Verify Port Settings · 34
I VoIP Hookup · 25
Installation and Configuration Checklist · 44 VOX Hookup · 25
Installation Steps · 11
L
Launch Software · 27
M
Materials Needed · 5
N
Network Configuration · 37

NOTES:
THIS PAGE INTENTIONALLY LEFT BLANK


OAISYS Quick Installation Guide

Uploaded by

OAISYS Quick Installation Guide

Uploaded by

Quick Installation Guide

OAISYS Quick Installation Guide 1

The purpose of this document is to guide a technical administrator

These instructions assume a working knowledge of Windows and

The guide is organized as follows:

 The section ―Software Installation‖ describes the process for

NOTE: If you are installing an OAISYS Recording Server or

 The section ―OAISYS & VMware‖ describes VMware

 The section ―Hardware Installation and Configuration‖ describes

For an electronic version of this document, go to www.oaisys.com

4 OAISYS Quick Installation Guide

Amphenol Cable Punchdown Block

Biscuit Block(s) Network Switch

NOTE: For installations using a customer-provisioned hardware platform (not an OAISYS

OAISYS Quick Installation Guide 5

This section will guide a technical administrator through the

VoIP call recording (with the exception of Mitel Secure Recording

***See table on the following page.

6 OAISYS Quick Installation Guide

(XP) SQL Server

Intel/ (XP) SQL Server

OAISYS Quick Installation Guide 7

Support Technical Support Software Downloads

***DO NOT INSTALL THESE PROGRAMS AT THIS TIME***

.NET Framework 3.5 SP1

8 OAISYS Quick Installation Guide

VMware support is now available with OAISYS solutions version

The illustration provides an example of a Virtual Server running

OAISYS Quick Installation Guide 9

OAISYS uses VMware VSphere 4 (ESX and ESXi) with network

Each OAISYS application (Tracer, Talkument, and Tracer

Processors for the host machine must be Intel i7 or higher (or

100 Ports 200 Ports 350 Ports Screen Recording

2.8 GHz 3.0 GHz 3.0 GHz 3.0 GHz

2 GB of Memory 2 GB of Memory 4 GB of Memory 2 GB of Memory

DRIVE SPEED REQUIREMENTS

Processor and Memory Requirements per Port Capacity

Three template options are available:

10 OAISYS Quick Installation Guide

2. Be sure to enable IIS, ASP.NET, and Active Server Pages

3. Apply OS Service Packs and Windows Updates

4. Install .NET Framework Service Packs

5. DVD Burning Software (if applicable)

7. Sentinel USB Driver

OAISYS Quick Installation Guide 11

c. Uncheck the following boxes after install click Finish

9. Shut down Server and install Audio Boards (Optional)

a. Use the default settings in Found New Hardware Wizard

12 OAISYS Quick Installation Guide

b. From the installation screen

OAISYS Quick Installation Guide 13

d. This is the free edition; there is no license code to install.

14 OAISYS Quick Installation Guide

f. Click Install at the bottom of this screen.

OAISYS Quick Installation Guide 15

h. Click the Full-Text Search option and the Management

16 OAISYS Quick Installation Guide

j. No modifications on this screen, just click Next.

OAISYS Quick Installation Guide 17

l. Choose Mixed Mode enter ―oaisys‖ as the password.

18 OAISYS Quick Installation Guide

n. Verify there are no failed operations, then click Next.

OAISYS Quick Installation Guide 19

20 OAISYS Quick Installation Guide

NOTE: If any updates need to be applied to the SQL server

11. Install OAISYS Recording Server Main Setup

12. Create Database Users

OAISYS Quick Installation Guide 21

NOTE: OAISYS is not responsible for troubleshooting

The following section, ―Hardware Installation & Configuration‖ will guide

HARDWARE INSTALLATION & CONFIGURATION

22 OAISYS Quick Installation Guide

DIGITAL STATION HOOKUP

OAISYS Quick Installation Guide 23

 Cross connect to Biscuit Block(s)

 Wire Amphenol Cable out of Server to 66 Block

DO NOT INSTALL THESE PROGRAMS AT THIS TIME

Range of Trunk Numbers: -