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1. (ServiceNow Certification Dumps) ServiceNow - Certified
System Administrator CSA - Mock Test
ServiceNow - Certified System Administrator
CSA - Mock Test x
Which table stores the Task SLA records for the SLA's attached to particular tasks?
Options are :
Task_sla
Sla_ola
Sla
Sla_ula
None of the Above
Answer :
Task_sla
Where
can we create SLAs, OLAs and Underpinning Contracts?
Tools
Options are : Topicsx
Configuration Management
Incident
Service Level Management
Service Catalog
Answer :
Service Level Management
Take Quiz :
Also Read : Servicenow Application Developer Exam New-Practice Test Set 2
What are
the workflow activities?
Options are :
Start, Pause, Reset, Complete
Draft, Review, Publish, Retire
Waiting for approval, fulfillment, delivery, completed
Start, Pause, Reset
Answer :
Waiting for approval, fulfillment, delivery, completed
Tools Topicsx
What is
the name of text indexing search engine used in ServiceNow?
Options are :
Google
Bing
Zing
Baidu
Answer :
Zing
When a
request is rejected a notification is sent and sets the status to
rejected.
Options are :
True
False
x
Answer :
True
Take Quiz :
Also Read : ServiceNow - Certified System Administrator CSA - Practice
Tools Topicsx
Where is
data stored?
Options are :
Forms
Worflows
Tables
List
Answer :
Tables
How does automating in a Transform Map work?
Options are :
It takes the names of import set table heading and matches it against the existing column field
name x
It takes the import set table heading and matches it against the existing column name
It takes the import set column name and matches it against the existing table heading.
Answer :
It takes the names of import set table heading and matches it against the
existing column field name
In
Knowledge Base, articles are grouped by?
Options are :
Categories
Contents
Catalogs
News
Answer :
Categories
Tools Topicsx
Take Quiz :
Also Read : Servicenow Application Developer Exam New-Practice Test Set 1
What do
client request + server response =?
Options are :
Single trip
Round trip
Multiple trip
None of the above
Answer :
Round trip
In
Service Catalog, when a user orders several Items, following records are
created: (Select all that Apply)
Options are :
SC S
Tools Topicsx
CHG
REQ
INC
RITM
Answer :
SCTASK
REQ
RITM
When you
open a service catalog and click the order button what gets created?
Options are :
REQ>RITM>TASK
Task
Item
Answer :
REQ>RITM>TASK
Take Quiz : x
Also Read : ServiceNow Certified System Administrator Practice Exam 2019 Set 8
Tools Topicsx
Options are :
True
False
Answer :
True
Which of
the following is correct regarding new groups, new CIs , new user
Options are :
None can create them. Only automated data exists
They can be created by end users
They are not captured in update sets
Answer :
They are not captured in update sets
x
What
does specifying a coalesce mean?
Options are :
It's a special data set brought over using a different module
Make the report that will feed the gauge
The field or fields you specify will be used as a unique key
None of the above
Answer :
The field or fields you specify will be used as a unique key
Take Quiz :
Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 5
Tools Topicsx
Parent
of incident and problem table?
Options are :
Task
Parent
Table
Change x
Answer :
Task
A role
does not inherit all the permissions of any other roles it includes.
Options are :
True
False
Answer :
False
Can we
coalesce multiple fields?
Options are :
True
False
Tools Topicsx
Answer :
True
Take Quiz :
Also Read : ServiceNow - Certified System Administrator CSA - Practice
What is
contextual security?
Options are :
Means the field has been modified
Display information from a record
Its a system security type, which Controls every level in the servicenow object hierarchy. You can
control specific tables and fields.
It's a group of customizations that can be packaged and moved from one instance to another
Answer :
Its a system security type, which Controls every level in the servicenow
object hierarchy. You can control specific tables and fields.
Client
Script on the Task table will be applied to Problem table as well
Options are :
ToolsOnly if inherit is false Topicsx
Only if inherit is true
Always Yes
Answer :
Only if inherit is true
Where
would you go to start an import set?
Options are :
System Import Sets > Import sets
System Definition > Import sets
System properties > Import Sets
System Import Sets > Load Data
Answer :
System Import Sets > Load Data
Take Quiz :
x
Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 14
Which of
the following can be an example of Out Of The Box table?
Tools Topicsx
Options are :
u_incident
incident
x_u123_incident
u_movie
Answer :
incident
Business
rules are real time
Options are :
True
False
Answer :
False
x
Which
among the following is true regarding UI Policies?
Options are :
They run only on server side
All the UI Policies
of task table are not extended by the incident table
Based on
the condition, it can be decided when to make it visible/hidden
They run on the cloud side
Answer :
Based on
the condition, it can be decided when to make it visible/hidden
Take Quiz :
Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 1
Tools Topicsx
ACL's
can be defined in what many ways?
Options are :
Conditional Expressions
Scripts
x
Roles
All of the above
Answer :
All of the above
What is
SLM?
Options are :
Service Level Management
Server Limit Management
Service Line Management
None of the above
Answer :
Service Level Management
Where would you go to create an order guide?
Tools Topicsx
Options are :
System properties > css
Service catalog > catalog definition > order guides and click new
Go to system definition > choice list
Answer :
Service catalog > catalog definition > order guides and click new
Take Quiz :
Also Read : ServiceNow Certified System Administrator Practice Exam 2019 Set 7
Multiple
Choice, Single Text, and select Box are what type of elements in ServiceNow?
Options are :
Related Lists
Request Types
Order Guides
Variable Types
Answer :
Variable Types
Tools Topicsx
What
does the list editor do?
Options are :
It shows the average response time of your serviceNow instance
It displays the processing time, including the total time, network latency and browser rendering
and parsing
It allows you to update the record without having to into a form
All of the above
Answer :
It allows you to update the record without having to into a form
What can be used to move group of different changes from one
instance to other instance?
Options are :
Import Set
x
Not Possible
Import XML
Update Set
Answer :
Update Set
Take Quiz :
Also Read : ServiceNow Customer Service Practice Tests Orlando Set 9
Tools Topicsx
What
does the transform map do?
Options are :
It determines the relationship between fields displaying in an import set table to fields in an
existing servicenow table
It defines every table and field in the system. It contains information about a field's data type,
character limit, default value, dependency and other attributes
It's a container with variables. You can reuse the sets.
Answer :
It determines the relationship between fields displaying in an import set
table to fields in an existing servicenow table
x
Which
can send out Notifications?
Options are :
Script
Business Rule
Workflow
All of above
Answer :
All of above
To see
the relationship between tables in a graphical view, what is used?
Options are :
Business Service Map
Tables and Columns
Schema Map
ToolsTables Map Topicsx
Answer :
Schema Map
Take Quiz :
Also Read : Servicenow Application Developer Exam New-Practice Test Set 9
The
upgrade history module helps an admin locate and resolve upgrade conflicts by
reverting customization to the base version if necessary.
Options are :
True
False
Answer :
True
What are
update sets?
Options are :
History of upgrades
Customization that can be moved from 1 instance to another
Tools Topicsx
Groups items Together
All the above
Answer :
Customization that can be moved from 1 instance to another
In service catalog application, which module is used for creating items?
Options are :
Maintain Items
Items
Maintain Category
Maintain Dynamic Categories
Answer :
Maintain Items
Take Quiz : x
Also Read : Servicenow Application Developer Exam New-Practice Test Set 2
All users can manage and setup import sets.
Tools Topicsx
Options are :
True
False
Answer :
False
What are
the main components of the User Interface in ServiceNow (UI16): (Select all that Apply)
Options are :
Banner
Right Navigation Pane
Left Navigation Pane
News Feed
x
Content area
Answer :
Banner
Left Navigation Pane
Content area
UI policies and Business rules can monitor changes of fields in a form
Options are :
True
False
Answer :
True
Take Quiz :
Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 5
Tools Topicsx
What
does 'Coalesce' field mean?
Options are :
Field/s will be set a reference key
Field/s will bind with target table
x
Field/s will be set a unique key
Answer :
Field/s will be set a unique key
Elevated roles are available for only one session
Options are :
True
False
Answer :
True
Task
table is a _ table.
Options are :
Custom
Base
Tools Topicsx
Extended
Child
Answer :
Base
Take Quiz :
Also Read : ServiceNow Certified System Administrator CSA Practice Test Set 15
A Business rule can be set before or after the database action has occurred.
Options are :
True
False
Answer :
True
If the
system is going to be upgraded, what will be excempt from the upgrade?
Options are :
ToolsEverything gets upgraded Topicsx
Incidents
Any record that has been altered from the base by the customer
Answer :
Any record that has been altered from the base by the customer
What
does the red form field indicator mean?
Options are :
Entered data is not captured
Its a required field that requires a value
Its a required field needs modification
Answer :
Its a required field that requires a value
Take Quiz :
x
Also Read : ServiceNow Certified System Administrator Practice Exam 2019 Set 11
Where can you view a series of customizations?
Tools
Options are : Topicsx
Update set
System Log
History
None of the above
Answer :
Update set
In
import sets which among the following is true with respect to coalesce?
Options are :
If more than one coalesce is there than the first one will be considered
Coalesce may be used to update the matched records
If the source import sets data does match with the destination production data then a new record
is created.
Coalesce is used to merge the transform maps
x
Answer :
If the source import sets data does match with the destination production
data then a new record is created.
You
cannot revert update set versions.
Options are :
True
False
Answer :
False
Take Quiz :
Also Read : ServiceNow - Certified System Administrator CSA - Exam
Tools Topicsx
Which
application has the links to view field attributes for tables?
Options are :
Tables & Columns
Incident
Tables & Fields x
Column & Fields
Answer :
Tables & Columns
What
database kept all the customization that you made on your instance?
Options are :
Sys_update_XML
Sys_update_HTML
Sys_update_SAML
Sys_Update_CSS
Answer :
Sys_update_XML
Tools Topicsx
Recommended Reading
☯ ServiceNow Certified System Administrator CSA Practice Test Set 18
☯ ServiceNow Customer Service Practice Tests Orlando Set 4
☯ ServiceNow Certified System Administrator Practice Exam 2019 Set 4
☯ ServiceNow Certified System Administrator CSA Practice Test Set 17
☯ Servicenow Application Developer Exam New-Practice Test Set 4
x
☯ ServiceNow Certified CIS CSM Test Exams (New York Release) Set 10
☯ Servicenow Application Developer Exam New-Practice Test Set 11
☯ ServiceNow - CSA - Mock Test
☯ ServiceNow Certified System Administrator CSA Practice Test Set 12
☯ ServiceNow Customer Service Practice Tests Orlando Set 3
☯ ServiceNow Certified System Administrator CSA Practice Test Set 10
☯ ServiceNow Certified CIS CSM Test Exams (New York Release) Set 1
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