1.6 Example Software License Agreement Data System Toolkit
1.6 Example Software License Agreement Data System Toolkit
A data system software license agreement can be difficult to comprehend. This document intends to
help demystify the language. Definitions and explanations are provided throughout this sample
license agreement to help you understand how it works.
A software license agreement, or end-user license agreement (EULA), is a contract between the
owner or publisher of the software and the customer. Software agreements are typically made when
a customer is using a COTS system. Once the customer decides to buy and use the software, the
agreement (developed by the software publisher) is given to the customer to sign. The agreement
generally describes how the software can be used, the software publisher’s terms and conditions,
and the rights of both parties. Often, an agreement details the customer’s rights to modify the
software or may contain warranty information. Some software publishers will even create specialized
license agreements for large companies or government agencies.
The sample license agreement below contains many of the most common features of user
agreements. Notes have been provided throughout the document to help define the terms and
explain the different parts.
Agreements use different terms to describe the customer and software publisher. For example, in this agreement
the customer is referred to as the “licensee” and the publisher is the “licensor.” Other agreements use terms such
as “end-user” and “vendor” or “customer” and “publisher.”
tribaleval.org
MODULE 1 DATA SYSTEM IMPROVEMENT TOOLKIT
WITNESSETH
WHEREAS, LICENSOR desires to grant to LICENSEE and LICENSEE desires to obtain from LICENSOR a
nonexclusive license to use the Software and related Documentation solely in accordance with the
terms and on the conditions set forth in this Agreement.
NOW, THEREFORE, in consideration of the promises and agreements set forth herein, the parties, each
intending to be legally bound hereby, do promise and agree as follows.
1. DEFINITIONS
Most agreements contain a “definitions” section to define any specialized words or phrases that may be used.
A. "Designated Equipment" shall mean the hardware products identified on Exhibit "A" with which the
Software is licensed for use.
B. "Documentation" shall mean all manuals, user documentation, and other related materials
pertaining to the Software which are furnished to LICENSEE by LICENSOR in connection with the
Software.
D. "Software" shall mean the computer programs in machine readable object code form listed in
Exhibit "A" attached hereto and any subsequent error corrections or updates supplied to LICENSEE by
LICENSOR pursuant to this Agreement. Exhibit "A" may be amended from time to time by the parties
in writing.
2. LICENSE GRANT
tribaleval.org 2
MODULE 1 DATA SYSTEM IMPROVEMENT TOOLKIT
3. DELIVERY
4. MODIFICATIONS
Modifications or customizations may be allowed to the software to fix any glitches or improve the system to work
better for the customer. Some software vendors allow changes to their applications that range from a minor
interface change to complete redesigns of the data structures and functions.
A modifications section details if such modifications are allowed and whether they will be performed by the
publisher or the customer.
It also describes who owns or has subsequent rights to any changes or customizations to the system. For
example, the “Title to Modifications” subsection below states that the publisher (licensor) retains any
modification rights, which means he/she owns and is able to modify, reproduce, and/or sell any changes that
were made to the system.
A. Error Corrections and Updates. LICENSOR will provide LICENSEE with error corrections, bug fixes,
patches, or other updates to the Software licensed hereunder in object code form to the extent
available in accordance with LICENSOR's release schedule for a period of [number] year(s) from the
date of shipment.
B. Other Modifications. LICENSEE may, from time to time, request that LICENSOR incorporate certain
features, enhancements, or modifications into the Software. LICENSOR may, in its sole discretion,
undertake to incorporate such changes and distribute the Software so modified to all or any of
LICENSOR's licensees.
C. Title to Modifications. All such error corrections, bug fixes, patches, updates or other modifications
shall be the sole property of LICENSOR.
5. COPIES
This section states that neither
A. Printed Matter. Except as specifically set forth herein, no Soft-
printed nor electronic material
ware or Documentation which is provided by LICENSOR pursuant to can be copied (except as a
this Agreement in human readable form, such as written or printed backup) without the publisher’s
documents, shall be copied in whole or in part by LICENSEE without written permission. Most
LICENSOR's prior written agreement. Additional copies of printed software agreements have a
copyright policy.
tribaleval.org 3
MODULE 1 DATA SYSTEM IMPROVEMENT TOOLKIT
B. Machine Readable Matter. Except as specifically set forth herein, any Software provided in machine
readable form may not be copied by LICENSEE in whole or in part, except for LICENSEE's backup or
archive purposes. LICENSEE agrees to maintain appropriate records of the number and location of all
copies of the Software and make such records available upon LICENSOR's request. LICENSEE further
agrees to reproduce all copyright and other proprietary notices on all copies of the Software in the
same form and manner that such copyright and other proprietary notices are originally included on the
Software.
B. Taxes and Other Charges. LICENSEE shall be responsible for paying all (i) sales, use, excise, value-
added, or other tax or governmental charges imposed on the licensing or use of the Software or
Documentation hereunder; (ii) freight, insurance, and installation charges; and (iii) import or export
duties or like charges.
7. PROTECTION OF SOFTWARE
A “Protection of Software” section is often seen in license agreements; sometimes it is called “Copyright” or
“Ownership.” The example below explains that the publisher (licensor) owns all copyrights/trademarks, and the
user will not do anything to remove or hide them from view.
A. Proprietary Notices. LICENSEE agrees to respect and not to remove, obliterate, or cancel from view
any copyright; trademark; confidentiality; or other proprietary notice, mark, or legend appearing on any
of the Software or output generated by the Software, and to reproduce and include same on each copy
of the Software.
tribaleval.org 4
MODULE 1 DATA SYSTEM IMPROVEMENT TOOLKIT
8. CONFIDENTIALITY
Confidentiality sections have language to prevent disclosure of information for both the customer (licensee)
and/or the publisher (licensor). It is important to make sure there is language in the agreement that describes
how the publisher (licensor) ensures any data stored in the system is kept secure and confidential. This language
is in the “Confidentiality” section or in a separate “Privacy” section.
If the data being housed are medical or educational records, agreements have separate sections to cover
specialized privacy areas such as HIPAA or FERPA regulations.
A. Acknowledgement. LICENSEE hereby acknowledges and agrees the Software and Documentation
constitute and contain valuable proprietary products and trade secrets of LICENSOR and/or its
suppliers, embodying substantial creative efforts and confidential information, ideas, and expressions.
Accordingly, LICENSEE agrees to treat (and take precautions to ensure that its employees treat) the
Software and Documentation as confidential in accordance with the confidentiality requirements and
conditions set forth below.
C. Injunctive Relief. LICENSEE acknowledges that the unauthorized use, transfer, or disclosure of the
Software and Documentation or copies thereof will (1) substantially diminish the value to LICENSOR
tribaleval.org 5
MODULE 1 DATA SYSTEM IMPROVEMENT TOOLKIT
of the trade secrets and other proprietary interests that are the subject of this Agreement; (2) render
LICENSOR's remedy at law for such unauthorized use, disclosure, or transfer inadequate; and (3)
cause irreparable injury in a short period of time. If LICENSEE breaches any of its obligations with
respect to the use or confidentiality of the Software or Documentation, LICENSOR shall be entitled to
equitable relief to protect its interests therein, including, but not limited to, preliminary and permanent
injunctive relief.
D. Survival. LICENSEE's obligations under this Section will survive the termination of this Agreement
or of any license granted under this Agreement for whatever reason.
Survival clauses appear in many software license agreements. A survival clause states the customer (or licensee)
agrees to abide by a specific portion of the agreement even if the remainder of the agreement is no longer active.
For example, a customer agrees to maintain confidentiality even if he/she is no longer using the software.
Warranty statements are very common in software license agreements, but they can vary widely in their specific
terms. Some common items listed in a warranty statement include—
• General terms, such as the length of time for which the software warranty is in place
• Exclusions from warranty – listing issues or items that may not be covered
• Warranty procedures – steps to follow to receive support assistance
A. Ownership. Except for any rights as set forth herein, LICENSOR represents its belief that it is the
owner of the entire right, title, and interest in and to Software, and that it has the sole right to grant
licenses there under, and that it has not knowingly granted licenses there under to any other entity
that would restrict rights granted hereunder except as stated herein.
B. Government Rights. LICENSEE understands that the Software may have been developed under a
funding agreement with the Government of the United States of America and, if so, that the
Government may have certain rights relative thereto. This Agreement is explicitly made subject to the
Government rights under any such agreement and any applicable law or regulation, if any. To the
extent that there is a conflict between any such agreement, applicable law or regulation and this
Agreement, the terms of such Government agreement, applicable law or regulation shall prevail.
Distribution of the Software to any government agency by LICENSEE shall not be subject to the
payments set forth above.
C. Limited Warranty. LICENSOR represents and warrants to LICENSEE that the Software, when
properly installed by LICENSEE and used with the Designated Equipment, will perform substantially as
described in LICENSOR's then current Documentation for such Software for a period of ninety (90)
days from the date of shipment.
tribaleval.org 6
MODULE 1 DATA SYSTEM IMPROVEMENT TOOLKIT
D. Limitations. Notwithstanding warranty provisions set forth herein, all of LICENSOR's obligations with
respect to such warranties shall be contingent on LICENSEE's use of the Software in accordance with
this Agreement and in accordance with LICENSOR's instructions as provided by LICENSOR in the
Documentation, as such instructions may be amended, supplemented, or modified by LICENSOR from
time to time. LICENSOR shall have no warranty obligations with respect to any failures of the Software
which are the result of accident, abuse, misapplication, extreme power surge, or extreme
electromagnetic field.
E. LICENSEE's Sole Remedy. LICENSOR's entire liability and LICENSEE's exclusive remedy shall be, at
LICENSOR's option, either (1) return of the price paid; or (2) repair or replacement of the Software
upon its return to LICENSOR; provided LICENSOR receives written notice from LICENSEE during the
warranty period of a breach of warranty. Any replacement Software will be warranted for the remainder
of the original warranty period or thirty (30) days, whichever is longer.
F. Disclaimer of Warranties. LICENSOR DOES NOT REPRESENT OR WARRANT THAT ALL ERRORS IN
THE SOFTWARE AND DOCUMENTATION WILL BE CORRECTED. THE WARRANTIES STATED IN THIS
SECTION ARE THE SOLE AND THE EXCLUSIVE WARRANTIES OFFERED BY LICENSOR. THERE ARE NO
OTHER WARRANTIES RESPECTING THE SOFTWARE AND DOCUMENTATION OR SERVICES PROVIDED
HEREUNDER, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF
DESIGN, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, EVEN IF LICENSOR HAS BEEN
INFORMED OF SUCH PURPOSE. NO AGENT OF LICENSOR IS AUTHORIZED TO ALTER OR EXCEED THE
WARRANTY OBLIGATIONS OF LICENSOR AS SET FORTH HEREIN.
G. Limitation of Liability. LICENSEE ACKNOWLEDGES AND AGREES THAT THE CONSIDERATION WHICH
LICENSOR IS CHARGING HEREUNDER DOES NOT INCLUDE ANY CONSIDERATION FOR ASSUMPTION
BY LICENSOR OF THE RISK OF LICENSEE'S CONSEQUENTIAL OR INCIDENTAL DAMAGES WHICH MAY
ARISE IN CONNECTION WITH LICENSEE'S USE OF THE SOFTWARE AND DOCUMENTATION.
ACCORDINGLY, LICENSEE AGREES THAT LICENSOR SHALL NOT BE RESPONSIBLE TO LICENSEE FOR
ANY LOSS-OF-PROFIT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT
OF THE LICENSING OR USE OF THE SOFTWARE OR DOCUMENTATION. Any provision herein to the
contrary notwithstanding, the maximum liability of LICENSOR to any person, firm, or corporation
whatsoever arising out of or in the connection with any license, use or other employment of any
Software delivered to LICENSEE hereunder, whether such liability arises from any claim based on
breach or repudiation of contract, warranty, tort or otherwise, shall in no case exceed the actual price
paid to LICENSOR by LICENSEE for the Software whose license, use, or other employment gives rise to
the liability. The essential purpose of this provision is to limit the potential liability of LICENSOR arising
out of this Agreement. The parties acknowledge that the limitations set forth in this Section are integral
to the amount of consideration levied in connection with the license of the Software and
Documentation and any services rendered hereunder and that, were LICENSOR to assume any further
liability other than as set forth herein, such consideration would of necessity be set substantially
higher.
10. INDEMNIFICATION
A. LICENSOR shall indemnify, hold harmless and defend LICENSEE against any action brought against
LICENSEE to the extent that such action is based on a claim that the unmodified Software, when used
tribaleval.org 7
MODULE 1 DATA SYSTEM IMPROVEMENT TOOLKIT
tribaleval.org 8
MODULE 1 DATA SYSTEM IMPROVEMENT TOOLKIT
12. TERMINATION
Either party may terminate this Agreement on thirty (30) days written
notice to the other party in the event of a breach of any provision of This states the agreement can
this Agreement by the other party, provided that, during the thirty be stopped with 30 days written
(30) days period, the breaching party fails to cure such breach. notice.
A. Not less than thirty (30) days prior to the expiration of this Agreement or immediately upon
termination thereof, LICENSEE shall provide LICENSOR with a complete schedule of all inventory of
Licensed Product then on-hand (the "Inventory").
C. Upon the expiration or termination of this Agreement, all rights granted to LICENSEE under this
Agreement shall forthwith terminate and immediately revert to LICENSOR, and LICENSEE shall
discontinue all use of the Property and the like.
D. Upon expiration or termination of this Agreement, LICENSOR may require that the LICENSEE
transmit to LICENSOR, at no cost, all material relating to the Property including all artwork, color
separations, prototypes, molds, tooling and the like, and any market studies or other tests conducted
by LICENSEE with respect to the Property.
13. INFRINGEMENTS
tribaleval.org 9
MODULE 1 DATA SYSTEM IMPROVEMENT TOOLKIT
C. The parties agree to fully cooperate with the other party in the prosecution of any such suit. The
party bringing suit shall reimburse the other party for the expenses incurred as a result of such
cooperation.
14. INDEMNITY
15. INSURANCE
tribaleval.org 10
MODULE 1 DATA SYSTEM IMPROVEMENT TOOLKIT
Neither party shall be liable for any loss or delay resulting from any
force majeure event, including acts of God, fire, natural disaster,
Force majeure refers to
terrorism, labor stoppage, war or military hostilities, nor inability of unforeseen and unpreventable
carriers to make scheduled deliveries, and any payment or delivery events. Neither the customer
date shall be extended to the extent of any delay resulting from any nor publisher can be held
force majeure event. responsible for these.
17. NOTICES
This Agreement shall be binding upon and shall inure to the benefit
of the parties hereto, their heirs, administrators, successors, and This states the agreement
assigns. remains in effect even in the
event of changes in ownership,
death, etc.
20. WAIVER
No waiver by either party of any default shall be deemed as a waiver of any prior or subsequent default
of the same or other provisions of this Agreement.
tribaleval.org 11
MODULE 1 DATA SYSTEM IMPROVEMENT TOOLKIT
21. SEVERABILITY
IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first written
above.
LICENSOR LICENSEE
Privacy. Most current software agreements, particularly when involving cloud storage, will have a privacy
statement to explain how customer data will be secured and kept confidential. Systems handling data for
records such as medical or educational typically have an additional statement covering regulations such as
HIPAA and FERPA.
Geographic Restrictions. Some software may only be licensed for use in specific regions.
Export Restrictions. Some technologies such as high-level encryption may not be exported, and license
agreements may reflect the limitation.
tribaleval.org 12