Job Description

The health and safety of our employees and candidates is very important to us. Due to the
current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital
capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your
application progresses, you may be asked to use one of our digital tools to help you through
your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-
interviewing technology will be used throughout the recruitment process and will be on hand to
answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.
Whether you want a career that could take you to the top, or simply take you in an exciting new
direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with
operations in 64 countries and territories. We aim to be where the growth is, enabling businesses
to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and
realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior
Business Analyst

In this role, you will:

 Global Transformation Senior Business Analysts are at the center of how Global
Transformation shapes, delivers and embeds change working with the business and our
delivery partners. They are typically responsible for Requirements Management, Design,
Change Management and Implementation Management.
 Senior Business Analysts work collaboratively with delivery partners and subject matter
experts in gathering, translating and clarifying requirements and defining design options.
In systems related projects and programmes, the role holder will support Software
Delivery and IT Operations with the translation of business requirements and designs into
more detailed functional requirements and designs, often representing the voice of the
customer and business in these discussions.
 The Change Management activities span from early change planning and audience
analysis; through to designing and delivering change interventions (e.g. communications,
training, support, organization alignment); and tracking and taking actions on change
readiness, adoption, and feedback.
 Senior Business Analysts are also responsible for Implementation Management, including
planning, controlling and reporting on implementation of the change ‘product’, focusing
on accelerating benefits and minimizing risk during deployment. Implementation
activities will also include managing implementation readiness and managing the early
stages of implementation (e.g. pilot).
 In reengineering projects, they work closely with the Process Consultants in analyzing and
re-engineering excellent business processes.
 Senior Business Analysts will often lead design work streams or teams, managing other
GTC Analysts, SMEs and resources from our delivery partners.
Senior Business Analyst will closely work with other SMEs and delivery partners

Key Responsblity :

The job is a major point of contact with the business and IT. The Senior Business Analyst will work
independently and should have a high level of flexibility to consult with the business at all levels.
They will need to have the ability to work closely with and build good relationships with all
delivery partners and with Global Functions. The Senior Business Analyst is expected to
successfully engage in multiple initiatives simultaneously, taking a lead analyst role in larger
projects, directing all analyst activity.

Value Creation:

 Employs an improvement mindset to identify and define issues or problems that are less
obvious; participates actively and constructively in brainstorming meetings where
problems are discussed and/or resolved.
 Brings structure and order to undefined problems and/or large scale problems, making
them easier to address and solve.
 Uses systemic thinking and creativity in devising solution options.
 Evaluates relative costs, benefits and obstacles of potential solutions before
implementing.
 Articulates or translates complex information in clear, meaningful and structured way to
suit the target audience
 Understands the Group’s priorities, business drivers, competitors and competitive
strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
 Questions small-scale business decisions that do not demonstrate alignment to the
Group’s commercial strategy.
 Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen
roadblocks swiftly and effectively
 Thinks ahead to identify potential risks to service or performance and deals with them
proactively; effectively manages review processes to identify quality issues early.

Operational Performance:

 Defines requirements management, designs solutions and structures based on business

requirements
 Suggest/Identifies areas of impact on the target operating model and designs activities to
mitigate impact
 Challenges business intent in a constructive manner
 Manages the change audience with effective communications, training and development
 Supports the programme management with impact assessment for change requests

Capability and People Development:

 Promotes pace and energy within the team, understands differences between people as
an opportunity to learn from varied viewpoints
  Supports others design efforts where they have relevant experience and operates in a
collaborative manner
 Builds professional relationships and networks with people in or outside the team as part
of day-to-day work

To be successful in this role, you should meet the following requirements:

 Possess strong business analysis, requirements gathering and design techniques skills
 Change management and implementation management techniques and approaches
 Basic Business reengineering knowledge
 Strong understanding of Agile ways of working.
 Understand/ Challenges AS-IS process and suggest TO-BE process.
 Knowledge of MS Office and business analysis tools.

Requirements

Experience :

 Relevant experience in business analysis role on complex projects across countries or

regions
 Overall financial services industry knowledge with specific functional expertise
 Hands-on experience in retail banking domain
 Experience in business analysis, solution design, change & implementation or consulting
activities
 Analytical and problem solving skills
 Ability to work independently and proactively
 Experience with running meetings over video or teleconference
 Knowledge of MS Office and business analysis tools
 Worked in Agile environment with cross functional teams.
 Experience in change adaption processes, plan and implement change intervention to
enable smooth transition and Embed changes and transitioned to Business as usual, from
requirements gathering, communications till training final user.
 Effective communication, inter-personal and negotiating skills
 Proven ability to work across regions and senior stakeholders and business sponsors

Capabilities:

 Impactful communication
 Agile Mindset
 Change and Implementation Management
 Stakeholder Management
 Process Re-engineering
 Consultancy
 Design Thinking
What additional skills will be good to have?

 Certified Business Analysis Professional (CBAP) – Expected to work towards qualification

 Agile Certifications
 Design Thinking

You’ll achieve more when you join HSBC. - www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions
count. We take pride in providing a workplace that fosters continuous professional development,
flexible working and opportunities to grow within an inclusive and diverse environment. Personal
data held by the Bank relating to employment applications will be used in accordance with our
Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India