VipSeries Training Study Guide

TracPhone V-IP Series Study Guide
TracPhone V-IP Series Technical Training Study Guide

This study guide is a supplement to the eLearning course. It is not a substitute for that course,
nor does it supersede the information in the manuals.
KVH’s mini-VSAT Broadband service is a robust, high-capacity, global broadband satellite

network for maritime applications. The service is integrated with KVH’s TracPhone system to
equip vessels with optimized voice and data connections at download speeds reaching up to 4
Mbps.
1
Geosynchronous Orbit
All mini-VSAT Broadband satellites loop around the Earth in a geosynchronous (GEO) orbit
22,300 miles above the Earth’s equator. Unlike satellites in other orbits, satellites in a GEO orbit
revolve around the Earth at the same speed as the Earth’s rate of rotation and maintain their
position relative to the Earth’s surface. Each GEO satellite appears as a fixed point in the sky at
a certain longitude.
2
Linear Polarization
All mini-VSAT Broadband satellites transmit linearly polarized signals that consist of vertical and
horizontal electromagnetic waves, offset 90° from each other (aka “transverse” waves). These
waves are digitally modulated to carry information.
3
Transponders
All mini-VSAT Broadband satellites use transponders to receive, amplify, and re-transmit signals
to/from the Earth. These transponders have the following bandwidths (frequency ranges):
Ku-band
Forward link (shore-to-ship download): 11.7-12.75 GHz
Return link (ship-to-shore upload): 14.0-14.5 GHz
C-band
Forward link (shore-to-ship download): 3.625-4.2 GHz
Return link (ship-to-shore upload): 5.85-6.425 GHz
Note: Only the TracPhone V11/V11-IP antenna can communicate with C-band satellites.
4
Coverage Area
Each satellite transponder covers a specific area of the Earth. These “footprints” vary in size
and shape.
To communicate via the mini-VSAT Broadband service, the TracPhone antenna must be
located within the footprint of one of the satellites in the network.
While all TracPhone V-series antennas track satellites in the extensive Ku-band regions, only
the TracPhone V11/V11-IP can track C-band satellites as well for fully global coverage.
Important: The latest mini-VSAT Broadband global coverage footprint is available at

www.kvh.com/minivsatmap. This footprint is an amalgamation of all the individual satellites’
coverage areas in both Ku-band and C-band.
5
Antenna Positioning
To communicate with the satellite, the antenna must be positioned as follows:
• It must be pointed at the satellite's location in the sky.
• Its RF feed assembly must match the orientation of the satellite's linearly polarized
waves (this is called the "skew").
When the vessel moves, the relative direction to the satellite and the orientation of the waves
changes. However, the TracPhone antenna automatically adjusts its position and skew to stay
locked on the satellite at all times.
6
Line of Sight
To communicate with the satellite, the antenna must have an unobstructed view of the sky.
Anything that stands between the antenna and the satellite can block signals.
Common causes of blockage include the following:
• Buildings, bridges, or trees
• Other vessels docked alongside the customer’s vessel
• Onboard masts, antennas, or other structures
• Inclement weather conditions
7
Network Organization
Each satellite in the mini-VSAT Broadband network is linked to one of the network’s land-based
hubs. Each hub is installed at a teleport (aka “Land Earth Station”) that provides the following
services:
• Establishes the gateway between the satellite network and the Internet
• Protects the network from outside intrusion
All hubs are controlled by a single Network Operations Center (NOC) that provides the following
services:
• Manages and optimizes the network
• Monitors the status of the network (24/7) and resolves any issues
Note: Although the teleport’s antenna is far less susceptible to blockage than mobile antennas,
it still requires a line of sight to the satellite. Therefore, severe weather at the hub’s location can
potentially cause a temporary service outage.
8
Seamless Roaming
The high-traffic regions of the mini-VSAT Broadband global footprint is covered by more than
one satellite. The TracPhone system's integrated modem maintains a prioritized list of all
satellites in the network and selects the highest priority satellite that provides coverage at the
vessel's current GPS location. If the antenna is unable to track the chosen satellite for any
reason (due to a blockage condition, for example), the modem selects the next available
satellite on the list and the antenna automatically switches to that satellite.
In addition, as the vessel passes from one satellite’s coverage area to another, the antenna will
automatically switch to the highest priority satellite in the adjoining region to maintain the service
connection.
Note: The user will experience a brief interruption in service while the antenna switches
satellites.
9
CRMA Spread-Spectrum Technology

CRMA = Code Reuse Multiple Access
The mini-VSAT Broadband network uses this protocol. It has the following characteristics:
• Multiple vessels can transmit simultaneously.
• Vessels transmit data immediately in bursts, minimizing contention issues, transmission

delays, and network slowdowns.
• Return link transmissions are spread across a much wider frequency spectrum.
• Low power transmissions do not interfere with neighboring satellites, allowing a wider
beam and making a small dish size possible.
10
PCMA Technology
PCMA = Paired Carrier Multiple Access
In addition to CRMA, the mini-VSAT Broadband network uses PCMA technology, which allows
the same satellite spectrum to be used for both the forward link and the return link, saving
bandwidth and cost.
11
TracPhone V-IP Series

TracPhone V-IP-series antenna systems provide the satellite link between the vessel and the
mini-VSAT Broadband service. The system consists of two main components:
• Antenna: Using its integrated GPS, advanced reflector technology, and gyro
stabilization, the antenna automatically locates and tracks the mini-VSAT Broadband
satellite, even in rough seas.
• Integrated CommBox Modem (ICM): The transceiver and "brain" of the system, the
ICM processes and routes all incoming and outgoing data traffic between the onboard
network and the satellite.
Note: Complete details about the TracPhone antenna are provided in the e-learning course for
each antenna model.
12
Installation
Mounting the ICM
Installation Guidelines
Before you start to install the ICM, you need to select a suitable mounting location. Consider the
following guidelines:
• Select a dry and well ventilated area away from any heat sources or salt spray.
• Ensure the front panel will be easily accessible to the user.
• Leave plenty of room at the rear panel to accommodate the cables with adequate
service loops.
• Select a location within 100 ft (30 m) of the antenna if you want to use the supplied data
cable. Order a longer length cable from KVH if a longer cable run is necessary.
• Ensure the location will provide adequate WiFi reception. Do not install the device in an
area surrounded by metal or near any electrical devices that emit RF noise.
Note: Establishing a wireless connection onboard a steel vessel might require a special WAP
and advanced networking expertise.
13
Mounting Options
There are two options for mounting the ICM:
• Equipment rack: The ICM is sized to fit a standard 19" (48.26 cm) equipment rack,
occupying 2U of space.
• Horizontal surface: "L" brackets are supplied in the kitpack for mounting to a horizontal
surface.
14
Strain-relief Bracket
Be sure to attach the strain-relief bracket to the back of the ICM. Once you have connected all
of the cables, secure them to the bracket using tie-wraps.
15
Wiring the ICM

Rear Panel Connections
AC PWR: 100-240 VAC power input
RxRF (J1) and TxRF (J2): Connect RX and TX RF cables from the antenna
Maintenance: Not used; reserved for KVH diagnostics
Terminal Strip Connectors: To Antenna: 16 terminals, connect antenna data cable
NMEA: 2 terminals, connect NMEA talker for heading input
J4: Not used
Voice Lines: Connect vessel phones (Line 2 only available with V7-IP and V11-IP)
User Ethernet Ports: Connect vessel network devices/computers
USB Ports: Not used
16
Connecting Jumper Cables

Jumper cables (supplied in the kitpack) are necessary to link the internal modem with the
antenna control unit inside the ICM.
V3-IP or V7-IP
Connect the following jumper cables:
1. Serial data cable from A1 to A2
2. Ethernet cable from B1 to B2
3. BUC power cable from C1 to C2
V11-IP
Connect the following jumper cables:
1. Serial data cable from A1 to A2
2. Ethernet cable from B1 to B2
17
Connecting the Antenna

Three cables from the TracPhone antenna connect to the back of the ICM.
Note: Complete details about installing the TracPhone antenna are provided in the e-learning
course for each antenna model.
18
Connecting a NMEA Talker

Connect any NMEA 0183 talker to the 2-position terminal strip connector, as shown here. Then
plug the terminal strip connector into the back of the ICM.
Make sure the NMEA talker is configured to transmit any one (and just one) of the following
heading messages at 4800 baud:
• $--HDG
• $--HDM
• $--HDT
• $--OSD
• $--THS
• $--VHW
Also make sure the message includes the checksum, identifiable by a *xx field at the end of the
data sentence (for example, $HEHDT,123.4,T*1F). Do not exceed a 10 Hz input rate.
Important: The ICM cannot accept heading messages that conform to the NMEA 2000
standard.
19
Optional Position Input

If desired, you can also provide a vessel position input to serve as a backup to the antenna's internal
GPS. The ICM can accept a $--RMC message from a NMEA 0183 talker.
To supply both heading and position to the ICM, you can either connect a NMEA 0183 talker that
transmits both messages, or connect two devices using a NMEA data multiplexer.
20
Connecting Power
Power Supply
The ICM is powered from the vessel's AC power supply. Generally, there are three options for
connecting AC power.
Single Phase AC Power

The ICM is designed to run on 3-wire single-phase AC power. Voltage between hot-neutral and
hot-ground should each measure between 100-240 VAC.
Two Phase Power with Leakage Current

The ICM will function normally, but a small amount of current will leak onto ship's ground.
Important: Get permission from the owner or ship's electrician before running the system on
two-phase power.
21
Two Phase Power with Isolation Transformer

If the vessel is limited to two-phase power, and leakage current is unacceptable, install an
isolation transformer.
22
Grounding
Warning: Failure to ground the ICM properly to ship's ground will cause an unsafe floating
ground condition, risking damage to the system and electric shock, potentially resulting in
DEATH!
Note: Complete details about connecting power and grounding the TracPhone antenna are
provided in the e-learning course for each antenna model.
Perform the following steps to properly ground the ICM.
1. Run a ground wire from the ICM rear panel to ship's ground.
2. Once all TracPhone system wiring is complete, plug the ICM power cable into vessel AC
power.
3. Before you turn on the system, measure the difference in potential between the ICM
chassis and ship's ground. Make sure it does not exceed 2 VAC and 2 VDC.
23
System Startup
Turning On the System
Perform the following steps to turn on the system:
1. Make sure the antenna has a clear, unobstructed view of the sky.
2. Apply vessel power to all system components.
3. Press the power button on the front of the ICM.
4. Wait five minutes for the system to initialize.
5. Turn on the network device(s).
Important: Before you turn on the system, make sure everyone above decks stays the
minimum safe distance away from the antenna to avoid RF radiation exposure.
24
Startup Sequence
During startup, the system runs a self test routine then takes the following steps to connect to
the mini-VSAT Broadband service:
GPS Acquisition: During initialization, the antenna acquires a GPS fix and sends the vessel's
position to the ICM.
Satellite Selection: The ICM’s built-in modem identifies which service satellite the antenna
should track at the current location.
25
Satellite Search: The antenna searches the sky for the selected satellite.
Satellite Tracking: When the antenna finds the satellite, it begins tracking it, even while the
vessel is in motion.
26
Service Connection: The ICM’s modem connects to the hub via the satellite link and logs into
the mini-VSAT Broadband service. The system is now ready for use!
27
Connecting Your Computer

The ICM offers a local web interface, which you can use to check system status, update
software, and configure all aspects of the system. To access this web interface, first you need to
connect your computer to the ICM.
The ICM's wireless access point is disabled by default. Therefore, if the system was just
installed, you will need to connect your computer to the "User Ethernet 1" port on the back of
the ICM using a standard straight-through Ethernet cable.
28
Accessing the Web Interface

To access the ICM's web interface, open a web browser on your computer and enter the
following address:
http://minivsat.kvh
Note: If the web interface does not appear, enter the ICM's IP address instead. You can find
this address on the ICM's front panel LCD. Go to Settings > Network Settings > IP Assignments.
The default IP address is 192.168.5.1.
29
Interface Customization
Following system installation, the web interface should be customized to the customer's
preferences. Set the following items on the Settings tab of the web interface. Click each item to
learn more.
Administrator Password
The default password is "password". Change this password to something unique. The password
must be between 4 and 20 characters in length, with at least one letter and one number, case-
sensitive.
The administrator password is required to make any changes to the system's configuration.
Vessel Name
Enter the name of the vessel. The vessel name is displayed on the home page and in all
support communications.
30
Phone Line Name(s)

Assign a name (i.e., location) to each active phone line. The phone line names are displayed on
the home page and in all support communications. If the TracPhone system only supports a
single phone line, just one line will be shown.
31
No-Transmit Zones
The TracPhone antenna transmits radio frequency (RF) energy that is potentially harmful.
Therefore, the antenna should be mounted well above any areas accessible to passengers or
crew.
If mounting the antenna near an accessible area is unavoidable, you can configure up to two
no-transmit zones to prevent transmissions in hazardous directions. Whenever the antenna
points within a configured no-transmit zone, its transmitter will be inhibited.
Important: The RF radiation hazard area varies among antenna models, since each TracPhone
antenna has its own elevation range and transmitter power level. Complete details are provided
in the e-learning course for each antenna model
32
Determining the Zone Ranges

To program a no-transmit zone in the system, you first need to determine the necessary
range(s) in degrees.
Azimuth Range
• Azimuths are relative to the antenna's Forward arrow, pointing toward the bow.
• Set the azimuths in clockwise order.
• Range must span at least 5 degrees.
33
Elevation Range
• Only applies to TracPhone V7-IP and V11-IP. TracPhone V3-IP no-transmit zones are
limited to azimuth range only.
• Set the elevations in ascending order.
• Range must span at least 5 degrees.
34
Setting the Zones

Perform the following steps to configure no-transmit zones.
1. At the web interface, click the Settings tab. Then click No-Transmit Zones.
2. Click Edit.
3. If the Login window appears, log in with the administrator password.
4. Make sure Enforce Zones is selected.
5. Enter the ranges for Zone 1 and Zone 2.
6. Click Save Settings.
7. At the confirmation message, click Save.
35
Tracking Avoidance Zones

You can also configure up to five tracking avoidance zones for areas where there may be partial
blockage or RF interference. Whenever the antenna is tracking a satellite in the direction of a
tracking avoidance zone, it will switch to a different satellite if one is available.
Perform the following steps to configure a tracking avoidance zone.
1. At the web interface, click the Settings tab. Then click Tracking Avoidance Zones.
2. Click Edit.
4. Enter the azimuth and elevation range for the zone. Then select Enabled.
5. In the Time in Zone box, enter the maximum number of minutes during which the
antenna will be allowed to track within the zone. This precludes switching in cases when
the antenna is simply passing through a zone while the vessel is turning.
36
Additional Configuration Steps

In addition to setting the interface preferences and no-transmit zones, you will need to perform
these additional configuration steps at the web interface following system installation:
• Update the system software, if necessary.
• Update the modem's satellite configuration files, if necessary.
• Configure the local area network and wireless access point.
Note: Complete details for each of these configuration steps will be covered in future e-learning
lessons.
37
Testing the System

Following system installation, perform the following steps to test the system for proper
operation:
1. Enter the following address in your web browser: http://test.minivsat.net
2. Verify that the Welcome page appears. This indicates good communications between
the TracPhone system and the land-based hub.
3. Turn on all other electronic equipment above deck within the proximity of the antenna.
Verify that the system continues to operate without any degradation in performance.
Important: If the test fails, perform troubleshooting procedures. Complete troubleshooting

details are provided in the Service and Support lesson.
38
Activating the System

Before the customer can use the system, it must be activated for the mini-VSAT Broadband
service. Activation details are provided on the KVH website at www.kvh.com/mvbservice.
In addition to the activation form(s), KVH must receive a completed Installation Checklist.
Following installation, be sure to fill out this form and send it to KVH to certify the quality of your
installation. You can find this form in the system's welcome kit. It is also available on the KVH
Partner Portal, under Service and Support Forms.
39
Educating the Customer

Following installation and testing, give the Welcome Kit to the customer and make sure they
know the following:
• Basic system operation
• Minimum safe distance from the antenna to avoid RF radiation exposure
• Location of no-transmit zones, if configured
• Factors that affect satellite communications (blockage, grit on radome, severe weather)
• Service coverage area (map available at www.kvh.com/minivsatmap)
• End User Agreement (available at www.kvh.com/mvbcustomercenter)
• Address of the ICM's web interface
• Administrator password
• Location of the product's Help (Support page of the web interface)
• Tools available at the myKVH mini-VSAT Manager (www.mykvh.com)
40
Voice Service Overview

How the Voice Service Works
Calls from the ship are routed as follows:
Step 1: The phone sends the phone number to the ICM as an analog signal.
Step 2: The ICM converts the signal into digital voice-over-IP (VoIP) data.
Step 3: The TracPhone antenna transmits the data over the mini-VSAT Broadband network to
an Internet-based SIP (session initiation protocol) server.
Step 4: The digital VoIP data is converted back into analog.
Step 5: The analog signal is routed via a proxy server to the appropriate public switched
telephone network (PSTN).
Step 6: The telephone network's carrier completes the call to ring the desired shore phone line.
41
Connecting Phones
Connect the vessel's analog phone(s) or PABX to the"Voice Line" phone jacks on the ICM.
Customers may choose the country code and area code of the vessel phone number(s) during
activation. Line 1 is the main number.
Important: Only the TracPhone V7-IP and V11-IP offer the option of a second line (for an
additional monthly fee). The TracPhone V3-IP supports just a single line.
42
Ship to Shore Calls

Placing a Call from the Vessel
Perform the following steps to place a call from the vessel:
1. Make sure the TracPhone system is online.
2. Pick up the handset on any phone connected to the ICM. You should hear a dial tone. If
you don't, check the phone line status on the web interface's Home tab.
3. Dial the phone number you wish to call.
Note: Remember, when you place a call, your voice travels to a satellite in space then back to
Earth. This transit will cause a delay (approximately 1/2 second) in your conversation.
Note: For information on call charges, refer to the rate sheets available at
www.kvh.com/mvbservice.
43
Dialing Sequences
The dialing sequence you use to place a call depends on the vessel’s Line 1 phone number.
To call a number outside the country assigned to Line 1, dial:

<international prefix> +
<country code> +
<area code> +
<local phone number>
To call a number within the country assigned to Line 1, dial:

<area code> +
To call a number within the country and area code assigned to Line 1, dial:
44
Shore to Ship Calls

Calls to the Vessel's Phone Number
People on shore who call the vessel are billed international and long-distance charges based on
the vessel’s phone number, and not on the location of the vessel. Therefore, when setting up
phone numbers during service activation, it is advisable for customers to select the same
country code and area/city code that they use at home (an additional fee will apply). This will
allow family, friends, and business associates in that region to call the vessel as an in-country
call.
In the example shown here, people in L.A. who call the vessel's U.S.-based phone number will
not be charged international fees.
45
Calls to Virtual Numbers

For an additional fee, KVH offers customers the ability to assign up to five virtual phone
numbers to each vessel phone line. Each of these numbers can be set up with a different
country code and area/city code, allowing people within those regions to avoid international or
long-distance charges when they call the vessel.
In the example shown here, the customer's company has offices in Tokyo and Melbourne.
Therefore, they set up Japanese and Australian virtual numbers so that their employees can call
the vessel without running up an international phone bill.
To set up virtual numbers, customers need to call KVH’s Airtime Services Department.
46
Voice Account Access

Accessing a Voice Account
Customers can manage all aspects of their voice account online at KVH’s Enhanced VoIP
Service Account Center.
Perform the following steps to log in to the website:
1. Enter http://kvh.myaccountcenter.net in the address bar of your web browser.
2. At the login page, enter the customer’s primary phone number and PIN (provided during
service activation) and then click the Login button.
Note: Customers can access the Enhanced VoIP Service Account Center through the "Your
Account" section of KVH's website (www.kvh.com).
47
Voice Account Self Service

While logged into the Enhanced VoIP Service Account Center, customers can do the following:
• Check account information
• View call history
• Listen to voicemail messages
• Manage calling features (such as Call Forwarding and Call Blocking)
Customers can easily access all of these features from the main "My Information" page.
48
Optional VoIP Accessories

Additional MTA(s)
If the vessel requires more than two phone lines, you may install one or two multimedia terminal
adapters (MTAs) to enable up to four additional lines. This allows the system to sustain three or
more simultaneous calls.
An additional monthly fee applies to each additional line. In addition, the customer's service plan
must accommodate the minimum data rate required (bidirectional) to support these additional
lines:
• 1 or 2 phone lines - 128 kbps
Note: Only lines 1 and 2 are prioritized over general data traffic.
Important: Only the TracPhone V7-IP and V11-IP support multiple phone lines. Additional
MTAs cannot be used with a TracPhone V3-IP.
49
Crew Calling
KVH's crew calling service allows crew and charter passengers to place ship-to-shore calls
using prepaid calling cards. KVH tracks crew usage separately from the ship's standard phone
service. There are two options:
• Install the Crew Calling Gateway - Connect the Gateway to one of the ICM's User
Ethernet ports.
• Enable crew calling service on an existing voice line - Contact KVH Network Services
(networkservices@kvh.com) for details.
Important: Crew calling service is only available for TracPhone V7-IP and V11-IP systems.
50
UCH-250 Fax Server

Faxing over VoIP can be unreliable (normally an 80% success rate). Glitches like latency,
packet loss, and jitter, common with any VoIP connection, can interrupt the synchronization
necessary for fax communications. The optional UCH-250 Fax Server overcomes these
limitations and offers the following benefits:
• Dedicated fax line
• Reliability of a fully managed, store–and–forward system
• Compatibility with any G3 fax machine
Note: An additional monthly service fee applies.
51
Standard DHCP Configuration

How Data Is Routed
When an onboard computer is connected to the mini-VSAT Broadband service, it transfers data
packets to and from the Internet whenever you access a web page, send an e-mail, or transfer a
file. Let's take a look at how all of this data is routed over the mini-VSAT Broadband network.
Step 1: When you turn on the TracPhone system, the ICM acts like a router and automatically
assigns IP addresses to all connected computers and other devices. This assignment of IP
addresses is referred to as DHCP addressing.
Step 2: The ICM also assigns a default gateway and a DNS server to each device on its
network. The gateway is simply the IP address of the ICM, through which all network devices
will connect to the Internet. You will learn more about the DNS server a little later.
Step 3: The ICM connects all devices on the LAN to the mini-VSAT Broadband service using
the ICM’s satellite IP address. The hub on shore connects all currently online subscribers to the
Internet using the hub’s public IP address.
Step 4: When you enter a URL into the web browser of any network device onboard, the
request is sent to the ICM as a data packet. The TracPhone antenna then transmits this data
over the satellite link to the hub. The hub then routes this data to the assigned DNS server on
the Internet.
Step 5: The DNS server translates the requested URL's domain name to its corresponding IP
address and sends this IP address back to the onboard computer.
Step 6: The onboard computer now sends its website request directly to the IP address that the
DNS server provided.
Step 7: Finally, the web server at the destination IP address delivers the requested web page to
the onboard computer via the proper IP addresses.
52
53
Network Terminology
LAN: A Local Area Network (LAN) is a small group of computers and devices linked together
within close proximity to each other (for example, on a vessel). LAN is the opposite of WAN
(Wide Area Network), which is a group of computers, devices, and possibly LANs, linked
together over a large geographic area.
MAC Address: A Media Access Control (MAC) address is a unique, non-changeable hardware
identifier assigned to every device that can connect to a network (stored on the device’s network
interface card (NIC)). MAC addresses do not provide any hierarchy information. This means
that, unlike an IP address, there is no way to determine from a MAC address what network the
device belongs to.
IP Address: An IP address is a unique identifier assigned to a single computer or device on a

network. It consists of four eight-bit binary numbers, represented in decimal form (0-255). Every
device accessible on the Internet is identified by its IP address.
Firewall: A firewall is hardware and/or software that protects a network from unauthorized
access or hacking.
DHCP Server: A Dynamic Host Configuration Protocol (DHCP) server automatically assigns
local IP addresses to computers and devices that are connected to its network. The server
maintains a database of MAC addresses and their assigned IP addresses. IP addresses are
"leased" – they are reissued whenever the server-host connection is reset.
Domain Name: The domain name is part of a Uniform Resource Locator (URL), which is the
address of a web page or file on the Internet.
A URL consists of three parts:
Protocol
(e.g., http://www.kvh.com/mvbservice)
IP address or domain name

Name of the web page or file to be retrieved from that address

DNS Server: A Domain Name Service (DNS) server translates domain names (for example,
www.kvh.com) into their corresponding IP addresses (for example, 69.25.69.23).
Web Server: A web server delivers web pages that are accessible over the Internet via a public
IP address. The web server delivers its index.html page to host computers that send a request
to its domain name.
Gateway: A gateway is the IP address of the router that links networked devices to the Internet.
54
Configuring a Device for DHCP

Each network device or computer needs to be configured for DHCP addressing in order to
receive an IP address from the ICM.
The location of this configuration setting on a computer varies slightly by operating system. On a
Windows PC, make sure its IP properties are set to obtain both an IP address and a DNS server
address automatically. On a Mac, make sure its network properties are set to use DHCP.
55
Wired DHCP Connections

In a standard configuration, you can connect the vessel's network devices to any of the four
"User Ethernet" ports on the rear panel of the ICM.
To ensure proper performance, use a straight-through, CAT5 (or better), Ethernet cable with
RJ45 connectors to connect each device to the ICM. These cable properties are described
below:
• Straight-through: The pins at one end of the cable match the pins at the other end; not
to be confused with crossover cables.
• CAT5 (Category 5): Standard that supports a maximum data rate of 1,000 Mbps (higher
categories support faster data rates).
• RJ45 connectors: Comprised of eight wires; similar in appearance to a standard RJ11

telephone connector.
Note: When you connect an Ethernet cable, the port's link light will illuminate to indicate good
communications.
56
LAN Settings on the ICM

By default, the ICM has a gateway address of 192.168.5.1 and assigns IP addresses in the
192.168.5.100-200 range. If this configuration conflicts with another onboard network, follow the
steps below to change these settings.
1. At the web interface, click the Settings tab. Then click Network Settings.
2. In LAN Settings, click Edit.
4. Modify the IP address, subnet mask, and DHCP mode settings as necessary.
Note: If an optional CommBox bundle is enabled, or the ICM is configured for Dual Dome-
Secondary or Legacy mode, the Network Settings page will not contain any configurable fields.
57
ICM Built-in Wi-Fi

You can also connect the vessel's network devices to the ICM via its built-in wireless access
point (WAP).
Important: The range of the ICM's WAP will depend on the layout and structure of the vessel.
For example, wireless signals degrade when passing through bulkheads and near metal
masses. If you're installing the system on a steel vessel, you might need a special external WAP
and advanced networking expertise.
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Wireless Settings on the ICM

The ICM ships from the factory with its WAP disabled. Perform the following steps to enable and
configure the wireless connection.
2. In Wireless Settings, click Edit.
4. Select On.
5. Set the customer's preferences for SSID (network name), protocol, security,
password/passphrase, and channel.
6. Click Save.
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Connecting an External WAP

If you need to provide wireless access to the ICM, but in another compartment outside the
range of the ICM's built-in WAP, you can connect a third-party WAP (or Wi-Fi router configured
for bridge mode) to the ICM's LAN.
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Static IP Configuration
Benefits of Static IP Service
In a standard DHCP configuration, onboard network devices are not visible to the Internet
because they do not have their own public IP addresses. Therefore, they cannot be accessed
remotely from shore.
In a static IP configuration, a vessel network device has a public IP address that can be
accessed directly from the Internet. This setup has the following key advantages for commercial
ships:
• Enables remote monitoring and IT management from shore
• Allows a vessel computer to access a secure VPN (virtual private network)
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How Static IP Works

When you configure a network device for static IP, it does not receive a dynamic IP address
from the ICM. Instead, it retains an IP address that never changes. And the ICM maintains a
separate local network and gateway to route data to and from the device.
The hub links the device's static IP address to a preset public IP address on the Internet. This is
referred to as network address translation (NAT).
Data can be transferred in both directions between the vessel and shore across this static IP
channel.
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Configuring a Device for Static IP

Customers request static IP service by filling out the online form available at
www.kvh.com/staticip. (An additional monthly fee will apply.) The TracPhone system must be
activated for mini-VSAT Broadband service and it must remain online throughout the 24-hour
setup period.
When the customer receives an e-mail from KVH confirming that the static IP address has been
set up, the desired network device can be configured with the static IP data provided in the e-
mail.
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Static IP Connections
Only the "User Ethernet 4" port on the ICM can be used to connect static IP devices. Ports 1, 2,
and 3 remain configured for DHCP addressing.
Important: Static IP provides an open, unprotected connection to the Internet. Therefore, you
should only assign a static IP address to a secure device, such as a firewall router.
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Configuring the ICM for Static IP

The ICM's Ethernet ports must be configured to support a static IP connection. Perform the
following steps:
2. In Network Configuration, click Edit.
4. Select Static IP from the Configuration drop-down menu.
5. Click Save.
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Crew Configurations
Controlling User Access
Crew configurations are available to allow the customer to control user access to the system's
Internet connection. Users who connect via an Ethernet port (or Wi-Fi) designated as the Crew
LAN will be required to enter their user name and password to access the Internet.
The other ports, designated the Ops LAN, will continue to provide direct Internet access without
a login.
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Configuring the ICM for Crew Access

There are four crew configurations to choose from out of the box.
Crew-1
Ethernet Ports Internet Access
1, 2, and 3 Unrestricted (Ops LAN)
4 and Wi-Fi User login required (Crew LAN)
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Crew-2
1 and 2 Unrestricted (Ops LAN)
3, 4, and Wi-Fi User login required (Crew LAN)
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Crew-3
1, 2, 3, 4, and Wi-Fi User login required (Crew LAN)
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Crew-4
1 and 2 Unrestricted (Ops LAN)
3 and Wi-Fi User login required (Crew LAN)
4 Static IP (WAN)
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Crew Data Allocations

The customer can set up all of the crew names and passwords, as well as daily, weekly, or
monthly data allocations for each user, at the myKVH mini-VSAT Manager (www.mykvh.com).
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Dual Dome Configuration

Configuring the ICM for Dual Dome
You can install a second TracPhone system as a backup. In this dual dome configuration,
whenever the primary system loses its connection to the mini-VSAT Broadband service (for
example, when its view of the satellite becomes blocked), all voice and data traffic automatically
gets routed to the secondary system.
The Ethernet ports of each ICM must be configured to support a dual dome installation. At the
primary ICM's web interface, select the Dual Dome-Primary configuration. At the secondary
ICM's web interface, select Dual Dome-Secondary.
Important: Contact KVH Technical Support before you configure the secondary ICM. KVH will
need to modify a setting over the air.
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Dual Dome Connections

Connect the vessel's phones and network devices to the primary system. The "User Ethernet 1,
2, and 3" ports on the primary system's ICM remain configured for the LAN.
Connect the "User Ethernet 4" port on the primary system's ICM to any of the "User Ethernet"
ports on the secondary system's ICM.
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CommBox Services
CommBox Service Bundles
The ICM has a built-in CommBox Ship/Shore Network Manager, allowing customers to add
advanced CommBox networking functionality with a subscription to one of the following service
bundles:
Standard Bundle
QuickBasic: least cost routing, onboard firewall
QuickWeb: web caching, web image compression and ad removal, URL and content filtering
Enterprise Bundle
QuickBasic and QuickWeb
QuickFile: automated file transfers, differential synchronization
QuickMail: mail server, web mail client, anti-spam and anti-virus filters
QuickCrew: roaming crew accounts, prepaid Internet and e-mail services
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CommBox Hub
The Enterprise Bundle requires the integration of a CommBox hub (not to be confused with the
mini-VSAT Broadband hub). There are two options:
• KVH-hosted hub
• Private hub
A private CommBox hub, installed at the customer's premises, is a secure VPN communications
point that interfaces fleet vessels with the customer's corporate network. With this hub in place,
the customer has direct access to any vessel's LAN without the need for a static IP address.
From the CommBox hub, the customer can also run detailed network traffic reports on individual
vessels or the entire fleet. The hub also logs all e-mail and file transfers.
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Overview of CommBox Services
QuickBasic
• Least cost routing allows prioritized switching among multiple communication systems.
• Different rules may be applied to different services.
• Firewall protects the vessel's network.
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QuickWeb
• Removes about 85-90% of data from web pages (http protocol only).
• Allows customers on metered rate plans to surf the web at 1/10 the cost.
• Compressed images indicated by a red dot in the upper left corner - click it to download
the full image.
• Includes ad removal service.
• Whitelist/blacklist functions allow customer to filter web content and block certain sites.
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QuickFile
• Seamlessly transfers files to and from the customer's vessels as if they were part of the
corporate network.
• Entire folders or specific files can be synchronized between ship and shore. Only the
changes between files are transferred, minimizing bandwidth usage.
• Compresses files by more than 90%.
• Customers may schedule automatic file transfers to the entire fleet from a single source
and schedule transfers of vessel logs to the corporate network or file server.
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QuickMail
• Customers can integrate vessels with their existing corporate mail server or use the
standalone application.
• Supports standard e-mail protocols: POP3, SMTP, IMAP, and MAPI.
• Built-in Webmail client provides easy e-mail access.
• E-mails are compressed to minimize bandwidth usage.
• Provides anti-spam and anti-virus filters.
• All vessel e-mail transactions are archived at the hub.
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QuickCrew
• Offers prepaid private e-mail and web surfing for the crew, improving welfare and
morale.
• Roaming crew accounts allow crew members to keep one Internet/e-mail account for
use on any vessel in the fleet.
• Upon opening a web browser, crew member logs in with an account number and PIN.
• Customer may elect to offer the crew free e-mail access.
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Least Cost Routing

A good example of the least cost routing feature is KVH's TracPhone/Iridium Bundle. In this
configuration, an Iridium Pilot system is connected to the TracPhone system's ICM. Whenever
the mini-VSAT Broadband service is unavailable, the CommBox controller automatically
switches to the Iridium service.
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Setup of CommBox Services

Designed primarily for commercial/fleet applications, CommBox services are highly
configurable, and their setup is often very complex. Therefore, all CommBox services must be
configured by KVH as a professional service.
Customers interested in a CommBox solution should contact KVH at networkservices@kvh.com

for a consultation. KVH will coordinate directly with the customer to select, install, and configure
the appropriate CommBox bundle to meet their needs. In most cases, setup can be done over
the air via the vessel's mini-VSAT Broadband connection.
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CommBox Web Interface

When a CommBox bundle is enabled, the ICM's web interface permits access to the CommBox
Control web interface. Perform the following steps to access the CommBox Control web
interface.
1. At the ICM web interface, click the CommBox tab.
2. Click Log in to CommBox Control.
3. Enter the CommBox user name and password. (KVH provides this login information to
the customer during setup.)
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CommBox Status Information

You can view the status of all connected communications systems on the dashboard of the
CommBox Control web interface. Color indicators at the top of the dashboard show the general
status of each connection:
Blue System currently in use
Green Ready for use
Yellow No service connection
Red System is turned off or miswired
The dashboard also includes a connection log and a system usage graph which shows the
amount of data transferred over each communication system.
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Minimizing Data Usage

Avoiding Background Traffic
The configurations of operating systems, web browsers, and applications generally assume an
unlimited, always-on broadband connection. As such, they will often try to connect to the
Internet on their own to download updates and transfer files. They will also operate without any
regard to the amount of traffic they generate to perform routine tasks.
To eliminate unnecessary background activity and minimize the amount of data consumed,
customers should follow the guidelines provided in Tips for Minimizing Data Usage, one of the
topics available in the ICM's Help (see topic under Data Connections at
www.kvh.com/v7ipicmhelp).
Important: The customer is responsible for all data transferred to/from the vessel, including
inadvertent downloads by applications running in the background.
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Local Web Caching

A web cache resides on the ICM that temporarily stores the content of web pages the user
visits, so they will load faster on subsequent visits.
The local web cache should stay enabled to save bandwidth and ensure the best possible web
browsing experience. However, if you suspect it is preventing a website from loading properly,
you may disable it:
2. In Cache Settings, click Edit.
4. Select Disabled.
5. Click Save.
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Data Usage Alerts

At the myKVH mini-VSAT Manager (www.mykvh.com), the customer can set up automatic email
and/or SMS text message alerts to notify when the vessel's data usage reaches certain
thresholds. Alerts can be sent when the vessel has consumed a certain percentage of its
monthly allowance and/or when usage exceeds that allowance by a certain amount.
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LED Status Lights

ICM Status Lights
Status lights on the front of the ICM indicate the current status of the system.
CONTROL UNIT
Off ICM is powered off or no power input
Green Good input power; ICM is operational
Green, Flashing ICM is initializing
Orange Check front panel or web interface for warning message
Red Check front panel or web interface for error message
MODEM
Off The ICM's built-in modem is powered off or initializing
Green Online; logged into the mini-VSAT Broadband service
Green, Flashing Modem is communicating with the antenna, but it is not yet online
Orange Modem has logged out of the mini-VSAT Broadband service
Red ICM lost communications with its built-in modem; check the wiring
Red, Flashing Modem is not communicating with the ICM, but wiring is OK
ANTENNA
Off No power to the antenna
Green Tracking the satellite
Searching for the satellite, or the ICM's built-in modem is initializing, or

Green, Flashing
processing a software update
Orange Check front panel or web interface for warning message
Red Check front panel or web interface for error message
88
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LCD Status Messages

Modem and Network Status
Perform the following steps to view modem/network status information on the ICM's front panel
LCD:
1. Press MENUS.
2. At "STATUS," press ACCEPT.
3. At "MODEM/NETWORK STATUS," press ACCEPT.
4. Press MENUS to scroll through the status messages.
5. When you are done, press EXIT.
Modem Satellite IP
External IP address of the ICM’s built-in modem
Identity of the modem on the mini-VSAT Broadband network (10.61.xxx.xxx)
Modem State
General status of the ICM's built-in modem
“Online” indicates the modem is connected to the mini-VSAT Broadband service
LAN Port Status

Status of the Ethernet local area network (LAN)
“Link Up” indicates a good connection
Es/No
Quality of the received satellite signal
Es/No = Energy per symbol/noise power per Hertz
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Satellite
Satellite currently selected for mini-VSAT Broadband service
Beam
Beam of the satellite currently selected for mini-VSAT Broadband service
Downlink Frequency
Frequency of the satellite downlink
Skew to Satellite
Skew angle of the antenna’s RF feed assembly that is required to receive signals from the
current satellite
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Antenna and ACU Status

Perform the following steps to view status information for the antenna and antenna control unit
(ICM):
1. Press MENUS.
3. At "MODEM/NETWORK STATUS," press MENUS until the display shows

"ANTENNA/ACU STATUS." Then press ACCEPT.
Antenna State
General status of the antenna
Must be “Tracking” to connect to mini-VSAT Broadband
Antenna DC Input
DC voltage measured at the antenna’s circuit board
V3-IP & V7-IP: Should be 38-44 VDC
V11-IP: Should be 44-52 VDC
BUC Power Status

Status of the antenna’s BUC (transmit) power
Should be 22-26 VDC
Current AZ/EL
Azimuth and elevation at which the antenna is currently pointing
Azimuth is relative to vessel heading if heading data is available (V7-IP and V11-IP only), or the
antenna’s “Forward” arrow (bow) if heading data is not available
Current Skew
Current skew angle of the antenna’s RF feed assembly
IPACU DC Input
DC voltage measured at the ICM’s power input
Should be 23-25 VDC
IPACU ENet Modem Port State

Status of the ICM’s Ethernet connection to its built-in modem
“Link” indicates the jumper cable is connected between B1 and B2 on the ICM’s rear panel
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MTA and RSM Status

Perform the following steps to view status information for the MTA (VoIP) and RSM (remote
service & support module) connections:
1. Press MENUS.

"MTA/RSM(GPRS) STATUS." Then press ACCEPT.
MTA Status
Status of the ICM’s built-in MTA
“Registered” indicates the MTA is connected to the voice service
RSM (GPRS) Status

Status of the antenna’s built-in remote service and support module
“Registered” indicates a good GPRS cellular connection
This message does not apply to the TracPhone V3-IP
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GPS and Heading Status

Perform the following steps to view status information for the GPS and NMEA heading inputs:
1. Press MENUS.

"GPS/HEADING STATUS." Then press ACCEPT.
Current GPS Source

Source of the GPS data used by the system
System GPS Status

Status of the antenna’s GPS
Displays vessel latitude/longitude if GPS has a valid fix
NMEA True Heading

True heading reported by the vessel’s NMEA 0183 talker
“No Compass Input” indicates the system is not receiving a compatible heading message from a
NMEA 0183 talker
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Web Interface Status Info

Home Page
The Home page of the ICM's web interface provides basic status information at a glance. To
access the web interface, open a web browser on a network computer and enter the following
address:
http://minivsat.kvh
Note: If the web interface does not appear, enter the ICM's IP address instead. You can find
this address on the ICM's front panel LCD. Go to Settings > Network Settings > IP Assignments.
The default IP address is 192.168.5.1.
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General Status Information

The My VSAT Status bar at the top of the Home page shows the general status of the mini-
VSAT Broadband connection.
Connection Status
General status of the ICM's built-in modem
Online = System is connected to the mini-VSAT Broadband Service
Updating = Modem is downloading new software or satellite configuration files
Es/No = Quality of the received satellite signal
Antenna State
General status of the antenna
Possible states: Tracking, Initializing, Searching, Cable Unwrap, Waiting for Modem, Idle, and
Error
Beam
Beam of the satellite currently selected for tracking
If the antenna is a TracPhone V11-IP, this field also indicates whether the beam is Ku-band or
C-band
Satellite
Satellite that the ICM's built-in modem has currently selected for tracking
No-Transmit Zones
Status of the no-transmit zones (if set up):
Green Antenna is not pointing within a no-transmit zone
Orange Antenna is pointing within a no-transmit zone, and zones are being enforced
No-transmit zones are being ignored; the antenna can transmit in any
Red
direction without restriction
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Voice Service Status

The My Phone section of the Home page shows the following:
• General status of the system's connection to the enhanced voice service - "Online &
Ready" indicates a good connection; "Unable to Connect" indicates an account or
activation error (also displayed during startup)
• General status of the phone line(s)
Note: If the system is a TracPhone V3-IP, only Line 1 is shown. Only the V7-IP and V11-IP
support multiple phone lines.
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Real-time Display
The Real-time Vessel & VSAT Satellite Display on the Home page shows the following:
• Graphical representation of the antenna's pointing direction relative to the bow of the
vessel
• Vessel's GPS position
• True heading
Important: If true heading is not displayed, the system does not have a valid connection to a
NMEA 0183 talker. The TracPhone V7-IP and V11-IP require a NMEA 0183 heading input to
track satellites above 80° in elevation.
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Support Page
The Support page provides a treasure trove of information for the technician. The My VSAT
Status section from the Home page is repeated, with the addition of antenna pointing
information (azimuth, elevation, and skew). More detailed status information is provided in the
bottom left corner of the page.
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Detailed Status Information
Modem IP
The ICM’s external satellite IP address, its identity on the mini-VSAT Broadband network
Format: 10.61.xxx.xxx
KVH Support IP
The IP address assigned to the system for remote diagnostics by KVH Tech Support
Applies only to V7-IP and V11-IP
Latitude
Vessel latitude reported by the GPS
Longitude
Vessel longitude reported by the GPS
Login State
Status of mini-VSAT Broadband network login
Online = Logged into network
Sucessful Logins
Number of times the ICM has logged into the network since the last restart
BB Messages RX
Number of bulletin board messages received from the hub since the last restart
Should continuously increment while logged in
Last Login
Date/time of the last successful login to the network
Attempted Logins
Number of times the ICM has attempted to log into the network since the last restart
100
101
Detailed Status Information, Continued
FL State
State of the forward link
Should be “Locked” while the ICM is logged into the mini-VSAT Broadband network
FLR Packets RX
Number of data packets received
Should continuously increment while logged in
Dropped (CRC)
Dropped data packets due to errors
Should not increment in large numbers
Attenuation
Set by the land-based hub
The lower the number, the higher the antenna’s transmission power
Typically between 5-31 dB
Data Rate
Rate at which the ICM is capable of transmitting data
Does not indicate the actual data rate supported by the customer's service plan
IP Packets TX
Number of data packets transmitted by the ICM
TX State
Should be “Enabled” while tracking the satellite, “Disabled” when pointing within a configured
no-transmit zone
Antenna State
Status of the antenna:
OFFLINE, TxInhibit active – Antenna is not communicating with the ICM’s built-in modem
SIGNAL ACQUISITION, TxInhibit active – Antenna is searching for the satellite
ONLINE, TxInhibit active – Antenna is tracking the satellite, but inhibited from transmitting due
to either a no-transmit zone or location in a restricted area
ONLINE, TxInhibit inactive – Antenna is tracking the satellite and allowed to transmit; note that
this does not necessarily indicate that the system is connected to the mini-VSAT Broadband
service
102
103
Diagnostic Logs
The Support page offers two diagnostic logs to capture historical system status information:
Operational Log
Records all messages generated by the antenna
Allows you to save the log as a text file, which you can e-mail to KVH Technical Support for
analysis
Event Log
A subset of the Operational Log
Records all state and error messages generated by the antenna
The most recent entries are shown on the Support page
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Viewing Status Information on an iPhone

If the ICM's wireless access point is enabled, you can also view status information on an
iPhone® or iPod touch® using the mini-VSAT app. You can download this app for free from the
Apple iTunes® App Store.
The mini-VSAT app allows you to view the same general status information that is provided on
the web interface. It also allows you to download diagnostic logs and update the system
software.
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Troubleshooting
All KVH-certified technicians need to know how to quickly resolve problems that might arise in
the field. In addition, every service visit should include a check of the system's software to
ensure it is running the latest version.
Initial Steps for Troubleshooting Any Problem

Perform the following initial steps to troubleshoot any type of system problem:
1. Check the status information on the web interface or ICM front panel for any error
messages or abnormal conditions.
2. If the antenna cannot find the satellite, check for blockage around the antenna and
ensure the vessel is located within the mini-VSAT Broadband coverage area (refer to
www.kvh.com/minivsatmap).
3. Try to connect to the KVH test page (test.minivsat.net). If you can, but you can’t access
the Internet, contact KVH Technical Support. The account might not be activated.
4. Ensure all system components are powered up and wired properly.
5. Restart the system.
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Restarting the Hardware

You can restart the following components from the Support page of the ICM's web interface:
• Antenna
• MTA (built-in VoIP device)
• All (entire system except the ICM’s built-in modem)
If you need to restart the built-in modem, turn off the ICM at the front panel then turn it back on.
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Troubleshooting a Voice Problem

Perform the following steps if you can access the Internet but cannot make a voice call:
1. Check the basics - perform the initial steps for any problem.
2. Check the phone number. Make sure you’re dialing the appropriate international prefix
and country code, if necessary (see the Voice Connections lesson for details).
3. Check the My Phone status on the web interface. If it shows “Unable to Register Voice
Service,” contact KVH Technical Support. There might be an account issue.
4. Restart the MTA.
5. Dial ***1 on the phone. You should hear the MTA’s IP address. If you hear "0.0.0.0," the
MTA has not received an IP address. Contact KVH Technical Support.
6. Check the phone’s connection to the ICM.
7. Replace the phone.
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Troubleshooting a Data Problem

Perform the following steps if you cannot access the Internet:
1. Check the basics - perform the initial steps for any problem.
2. Ensure that the computer's TCP/IP properties are configured properly (DHCP or static).
3. Connect your computer directly to the “User Ethernet 1” port on the back of the ICM and
restart the computer. If you can then access the Internet, there is a problem with the
vessel’s local area network.
4. Check the network connections using the Ping command, as described on the next
page.
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Using the Ping Command

The Ping command allows you to check an onboard computer’s connection to the ICM, as well
as to the Internet. Enter ping commands at your PC's command prompt. (To get to the
command prompt, press Windows Logo key + R, then enter "cmd".)
To check the ICM connection, enter ping <IP Address>. You can find the ICM's IP address in
the LCD menu (Settings > Network Settings > IP Assignments). Make sure no packets are lost.
Normal response time is < 10 ms.
To check the Internet connection, enter ping 4.2.2.1. Make sure no packets are lost. Normal
response time is < 900 ms.
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KVH Support Resources

KVH Partner Portal
Before you service a TracPhone system, it is good practice to first make sure you have all of the
latest technical information that is available for the product. KVH makes it easy to find
everything you need – just log on to the KVH Partner Portal at www.kvh.com/partners.
The portal contains all of the following resources (and more!):
• Technical bulletins: Read about any new technical issues or recommended updates.
• Manuals: Download the latest documentation for the system, accessories, and repair
parts.
• Software upgrades: Download the latest system software and configuration files.
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Contacting KVH Technical Support

If you need help troubleshooting a system problem, or you need to order a replacement part,
please contact KVH Technical Support (24/7) at:
Continental U.S.A.:
Phone: 1 866-701-7103
E-mail: mvbsupport@kvh.com
North/South America, Australia:

Phone: +1 401-851-3806
Europe, Middle East, Asia, Africa:

Phone: +45 45 160 180
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System Serial Numbers

When you contact KVH Technical Support, please have the system's serial numbers and
software versions handy. You can find this information on the Support page of the ICM's web
interface.
Serial number format: YYMM#####
• First four digits = Date unit was built
• Remaining digits = Next sequential number; resets at start of each month
113
Remote Support
A Remote Support Module is built into the TracPhone V7-IP and V11-IP antennas. This device
is a GPRS cellular modem that allows KVH Technical Support remote access to the system's
diagnostic tools.
The Support page of the ICM's web interface will indicate when a KVH technician is accessing
the system.
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ICM Internal Components

Overview of ICM Components
ACU Personality Board

Supplies operating power to V3-IP and V7-IP antennas; enables power to the V11-IP antenna
Communicates with and controls the antenna
Routes all data between the vessel LAN (User Ethernet) and the modem
Routes all VoIP traffic between the voice line(s) and the MTA board
CPU Module (SBC)

Runs the ICM’s web server
Executes all CommBox software functions
Wireless Access Point (WAP)

Provides wireless access to the ICM’s network
CompactFlash (CF) Card

Stores all of the application software
MTA Board
Voice over IP (VoIP) device
Converts analog voice signals to digital data, and vice-versa
MTA = Multimedia Terminal Adapter
Modem
Consists of two boards connected to a backplane
Spread spectrum broadband VSAT modem
Processes all incoming and outgoing data
Stores the tracking parameters for all satellites in the mini-VSAT Broadband network
Located underneath the Personality Board
Power Supply
Converts 100-240 VAC input to DC operating voltages (12 VDC, 24 VDC, and 43 VDC)
Located underneath the Personality Board
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ICM Field Replaceable Units

The following parts inside the ICM may be replaced in the field:
• CompactFlash (CF) Card
• MTA Board
Before you replace a part, please contact KVH Technical Support.
Be sure to follow the detailed steps in the CF Card Replacement Instructions or MTA Board
Replacement Instructions.
Note: Complete details about replacing parts inside the TracPhone antenna are provided in the
e-learning course for each antenna model.
Important: Wear an ESD wrist strap tied to ground before you remove the ICM's cover and
handle circuit boards. The circuit boards are static-sensitive.
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Software Updates
Web Interface Updates Page
Whenever you install or service a TracPhone system, you should update its software to the
latest version. You can download the latest version from the KVH Partner Portal.
Compare the latest version from the portal to the ICM/Antenna software version listed on the
Updates tab of the ICM's web interface.
Note: Software updates for the built-in modem are downloaded automatically via the satellite
link.
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Updating System Software

There are four methods to choose from to update the ICM/Antenna software.
Over the Air

If the TracPhone system is online, you can download the latest software from KVH's web server
via the mini-VSAT Broadband connection (airtime charges will apply).
At the Updates tab of the ICM's web interface, click Check Now. If an update is available, click
Download and Install to apply the update.
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Using a Laptop
If you have the latest update file saved on your laptop, connect your laptop to the ICM's network
and upload the file at the Updates tab of the ICM's web interface.
Using an iPhone or iPod touch

If you have an iPhone or iPod touch, and if the ICM is enabled for wireless access, you can
download and install the update file using the free mini-VSAT app.
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Using a USB Flash Drive

If you have the latest update file saved on a USB flash drive, insert it into the USB port on the
ICM's front panel. Then follow the instructions on the LCD.
Before you begin, make sure the LCD shows "Tracking" or "Searching." Also make sure the
update file is saved in the root (top-level) directory of the USB flash drive with no other .kvh files.
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Satellite Config File Updates

Satellite Configuration Files
The SSCF and SED configuration files stored in the ICM's built-in modem contain all of the
satellite parameters the TracPhone system needs to find and track satellites for mini-VSAT
Broadband service. These files need to be updated whenever changes are made to the satellite
network.
In most cases, the modem will download the latest files automatically via the satellite link.
However, if a TracPhone system does not operate within the mini-VSAT Broadband coverage
area during the download period, its modem will miss the update. (For example, the system
might have been boxed up in stock, or the system might have been shut down for the off-
season.) In such cases, the modem needs to be updated manually, as explained on the next
page.
You can download the latest SSCF and SED files from the KVH Partner Portal.
Important: Check with KVH Technical Support before you update a customer’s modem with the
standard configuration files. Many customers have unique coverage needs that require custom
files.
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Manually Uploading New Configuration Files

To manually upload new SSCF and SED files from your PC to the ICM's built-in modem,
perform the following steps:
On the Support page of the ICM's web interface, click Click here for more details to access
the built-in modem's web interface.
Upload the files through the modem's Satellite Configuration page. (You will need to log in with
User: admin and Password: arclight.)
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VipSeries Training Study Guide

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VipSeries Training Study Guide

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TracPhone V-IP Series Study Guide

TracPhone V-IP Series Technical Training Study Guide

KVH’s mini-VSAT Broadband service is a robust, high-capacity, global broadband satellite

Return link (ship-to-shore upload): 14.0-14.5 GHz

Return link (ship-to-shore upload): 5.85-6.425 GHz

Important: The latest mini-VSAT Broadband global coverage footprint is available at

• It must be pointed at the satellite's location in the sky.

Common causes of blockage include the following:

• Buildings, bridges, or trees

• Other vessels docked alongside the customer’s vessel

• Onboard masts, antennas, or other structures

• Inclement weather conditions

• Protects the network from outside intrusion

• Manages and optimizes the network

CRMA Spread-Spectrum Technology

• Multiple vessels can transmit simultaneously.

• Vessels transmit data immediately in bursts, minimizing contention issues, transmission

TracPhone V-IP Series

• Ensure the front panel will be easily accessible to the user.

Wiring the ICM

Maintenance: Not used; reserved for KVH diagnostics

Terminal Strip Connectors: To Antenna: 16 terminals, connect antenna data cable

NMEA: 2 terminals, connect NMEA talker for heading input

J4: Not used

User Ethernet Ports: Connect vessel network devices/computers

USB Ports: Not used

Connecting Jumper Cables

1. Serial data cable from A1 to A2

2. Ethernet cable from B1 to B2

3. BUC power cable from C1 to C2

1. Serial data cable from A1 to A2

2. Ethernet cable from B1 to B2

Connecting the Antenna

Connecting a NMEA Talker

Optional Position Input

Single Phase AC Power

Two Phase Power with Leakage Current

Two Phase Power with Isolation Transformer

Perform the following steps to properly ground the ICM.

2. Apply vessel power to all system components.

3. Press the power button on the front of the ICM.

4. Wait five minutes for the system to initialize.

5. Turn on the network device(s).

Connecting Your Computer

Accessing the Web Interface

Phone Line Name(s)

Determining the Zone Ranges

• Set the azimuths in clockwise order.

• Range must span at least 5 degrees.

• Set the elevations in ascending order.

• Range must span at least 5 degrees.

Setting the Zones

3. If the Login window appears, log in with the administrator password.

4. Make sure Enforce Zones is selected.

5. Enter the ranges for Zone 1 and Zone 2.

6. Click Save Settings.

7. At the confirmation message, click Save.

Tracking Avoidance Zones

Perform the following steps to configure a tracking avoidance zone.

3. If the Login window appears, log in with the administrator password.

6. Click Save Settings.

7. At the confirmation message, click Save.

Additional Configuration Steps

• Update the system software, if necessary.

• Update the modem's satellite configuration files, if necessary.

• Configure the local area network and wireless access point.

Testing the System

1. Enter the following address in your web browser: http://test.minivsat.net

Important: If the test fails, perform troubleshooting procedures. Complete troubleshooting

Activating the System

Educating the Customer

• Basic system operation

• Minimum safe distance from the antenna to avoid RF radiation exposure

• Location of no-transmit zones, if configured

• Service coverage area (map available at www.kvh.com/minivsatmap)

• End User Agreement (available at www.kvh.com/mvbcustomercenter)