Sector HUMAN HEALTH/HEALTH CARE SECTOR

Qualification
MASSAGE THERAPY NC11
Title

Unit of
PERFORM CLIENT CONSULTATION
Competency

Module Title PERFORMING CLIENT CONSULTATION

Technical Education and Skills Development Authority

Provincial Training Center- Samboan
Poblacion, Samboan Cebu
 Welcome to the module in “Performing client
Consultation”. This module contains training
materials and activities for you to complete. You
are required to go through a series of learning in
order to complete each learning outcomes of this
module. In each learning outcomes are
Information Sheets, Self-Checks, operation sheets
and job Sheets. Follow these activities on your
own. If you have questions, please don’t hesitate
to ask your trainer for assistance. The goal of this
course is the development of practical skills. To
gain these skills, you must learn basic concepts and
terminology. For most part, you’ll get this
information from the information sheets and
TESDA website, [Link]. This module
was prepared to help you achieve the required
competency in “Client Consultation’’. This will be
the source of information for you to acquire
knowledge and skills in this particular competency
independently and at your own pace, with
minimum supervision or help from your trainer.
 MASSAGE THERAPY NC11
List of Competencies
BASIC COMPETENCIES

No Unit of Competency Module Title Unit Code

1. Participate in workplace Participating in workplace 500311105

communication communication

2. Work in a team environment Working in a team environment 500311106

3. Practice career professionalism Practicing career professionalism 500311107

4. Practice occupational health and Practicing occupational health and 500311108

safety procedure safety procedure

COMMON COMPETENCIES

1) Maintain effective relationship with Maintaining effective relationship HHC323201

client with client

2) Implement and monitor infection Implementing and monitor HCS323202

control policies and procedures infection control policies and
procedures

3) Respond effectively to Responding effectively to HCS323203

difficult/challenging behavior difficult/challenging behavior

4) Apply basic first aid Applying basic first aid HCS323204

5) Maintain high standard of client Maintaining high standard of client HCS323205

services services

CORE COMPETENCIES

1. Develop massage practice Developing massage practice HHC322301

2. Perform client consultation Performing client consultation HHC322302

3. Perform body massage Performing body massage HHC322303

4. Maintain and organize tools, Maintaining and organize tools, HHC322304

equipment, supplies and work area equipment, supplies and work area
 Module Content
UNIT OF COMPETENCY : Perform Client Consultation

MODULE TITLE : Performing Client Consultation

MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to gather
information and make an accurate assessment to determine the appropriate application of massage for
the client.

SUMMARY OF LEARNING OUTCOMES

2.1 Obtain client information

2.2 Perform client assessment

2.3 Conduct client analysis

2.4 Discuss assessment results with client analysis

Assessment Criteria:
1. Compliance to legal standards is ensured based on applicable laws and government regulations.

2. Client consultation is derived from recommended massage therapy manuals, health journals and
references is discussed.

3. Client assessment is reviewed guided by legal and ethical norms.

4. Competency may be assessed in actual workplace or at designated TESDA Accredited Assessment

Center.

5. Client received cordially

 Learning Outcome Summary 2.1.1
LEARNING OUTCOME Obtain client information
2.2

CONTENTS:

1. Code of Ethics for Massage Therapists

[Link] non-verbal communication and client feelings

3. Maintaining a clean and conducive receiving and interview area

ASSESSMENT CRITERIA

1. Code of Ethics for Massage Therapists must be practiced all the time.

2. Understanding non-verbal communication and client feelings must be considered and

prioritized.
3. Maintaining a clean and conducive receiving and interview area must properly stated based on
health journal.

CONDITION:

Trainees must be provided with the following;

 Workplace location
 CBLM
 Handouts
 Ballpen
 Paper
 Alcohol
 Towels/facemask
 Thermometer
 Digital sphygmomanometer

ASSESSMENT METHOD:

Demonstration

Written test
 SELF CHECK 2.1.1
I. Multiple choice: Write the correct answer on the space provided.

1. _______ The core of every interaction in the therapeutic setting.

2. _______ Recognizing and valuing the uniqueness of every client is
essential.
3. ______Clients often share personal health information and intimate details
during massage sessions.
4. ______Provide a clean, comfortable, and safe environment for sessions.

II. ESSAY. Why you need to have professional action while performing client consultation?
 ANSWER KEY TO SELF CHECK 2.1.1

[Link]

[Link]

[Link]

4. INFORMED CONSENT

II. ESSAY

Answer may varied.

 References/Further Readings

[Link]
[Link]
%2FEliteCME_WebSite_2013%2Ff%2Fpdf%[Link]%3Ffbclid%3DIwAR3--
yGGN1t-LFGnKZRx2XQLfdiP2r-
p8Jl95UNxU3F4wP7Spq2Up58Zqmg&h=AT2qvxD70PG1tv1FUc0x-
tpVFxjazubiUY7Gqx6ri1KVxo5iF11jnz6cVTaj2ZNjpiR_zC5gokm9aPsBJQRawhfNFkOXqMh1uyz
IEbCiPeTKPPaq9Ep8LHvTaJ7BZPQzSIA

[Link]

AMTA | American Massage Therapy Association ([Link])

[Link]
 SELF-CHECK 2.1.2

Multiple Choice. Encircle the correct answer.

1. Incorporate greenery to create a tranquil atmosphere. Plants

not only add aesthetic appeal but also contribute to a sense of
calm.
a. Subtle Scents b. Keep it tidy c. relaxing ambiance
2. Ensure clear pathways for clients to move around without
confusion. This also helps maintain productivity.
a. Friendly Receptionists b. Clear Traffic Flow c.
refreshments
3. Whether you’re discussing individual tasks, sharing project
updates, or giving feedback, aim for clarity.
a. Clarity Matters b. Maintain Eye Contact c. Collaborate
Effectively
4. It involves not only speaking but also active listening.
Encourage dialogue and feedback from team members.
a. Two-Way Communication b. Clarity Matters C. Set Clear
Goals
5. These are culture-specific gestures which you can use instead
of words. Examples include nodding to indicate agreement or
disagreement, or waving to greet someone or bid them goodbye.
A. Indexical B. Motor C. Iconic
ANSWER KEY 2.1.2
1. A
2. B
3. A
4. A
5. A
SELF-CHECK 2.2.1

Direction: Fill in the blanks with the correct answer.

1. The ____________ is a crucial part of a massage

session in a spa. It serves as the foundation for
understanding the client’s needs, expectations, and
overall well-being.
2. _____________ Based on the interview, create a
treatment plan tailored to the client’s needs.
Consider repeat sessions to achieve long-term goals.
Keep notes to track progress and show clients their
improvement over time.
3. _______________-include the name, age, address
and contact number of the client.
4. The information gathered from the health record
helps the therapist develop a ________________.
5. The health record also serves as
a ________________________ over time.
ANSWER KEY 2.2.1
[Link] client interview is a crucial part of a massage
session in a spa. It serves as the foundation for
understanding the client’s needs, expectations, and
overall well-being.
[Link] Planning: Based on the interview,
create a treatment plan tailored to the client’s
needs. Consider repeat sessions to achieve long-
term goals. Keep notes to track progress and show
clients their improvement over time.
[Link] Information-include the name, age,
address and contact number of the client.
[Link] information gathered from the health record
helps the therapist develop a personalized
treatment plan.
[Link] health record also serves as a record of the
client’s progress over time.
 SELF-CHECK 2.2.2
Identify the correct answer. Write your answer on the
space provided.
_____1. It also known as bladder, is used to compress the arm to block the
artery.

_____2. It is designed to hold the bladder around the arm during the
measurement.

_____3. It is used to measure the air pressure in mmHg. The manometer measures
the air pressure applied to the cuff with a watch-like movement. The gauge uses a
sequence of copper or beryllium to expand the diaphragm, and gears convert the
linear movement of the diaphragm into mm Hg measurements.
_____4. An instrument for measuring and indicating temperature, typically one
consisting of a narrow, hermetically sealed glass tube marked with graduations and
having at one end a bulb containing mercury or alcohol that expands and contracts
in the tube with heating and cooling.

____5. It is used to control the cuff and plays a vital role in getting an accurate
measurement

II. Essay
1. What is the uses of assessment form in your own word?

ANSWER KEY 2.2.2

I.
1. inflatable bag
[Link]
[Link]
[Link]
5. deflation valve
II. ESSAY:
ANSWER MAY VARIED
Self-check 2.3.1
1. Enumerate the common contradictions.
2. Explain what is contradiction?
3. Why do client need a medical referral from the
doctor?
ANSWER KEY 2.3.1
1. Varicose veins, Lumps or bumps that are undiagnosed,
or haven't been cleared by a medical profession, Bruises ,
Local surgery, sunburn
2. Answer may vary
3. Answer may vary