Comfortstar Plus

1 Introduction and Features

Model Remarks

208 V 230V
CHH018CD-13 R410A
Models & specifications

Model CHH18CD-13
Function Cooling & Heating
Working Temp. Range (Indoor) 60.8o F-86oF
Operation Condition Range (Outdoor)(cooling/heating) 60.8~129/32~75.2
19
o
F
Power supply 208-230V/1Phase/60Hz
Rated current (A)(Cooling/Heating) 6.14/8.18
LRA of compressor (A) 27
Fuse or Breaker (A) 220
Refrigerant and Charge* (Oz) R410a,61.73
Size of power supply wire AWG12
Size of connecting wire between condenser and evaporator AWG18
Piping connection (Gas/Liquid) (inch) (5/8 / 3/8)
Maximum line run (ft) 82
Maximum elevation between condenser and evaporator (ft) 39
Climate type T1
Waterproof level IP×4
Net weight (indoor/outdoor) (lb) 28.7/130
Dimension (inch) Indoor unit 40.15×12.2×8.94Outdoor unit 37.4×13.39×26.93
* The pre-charged refrigerant is good for 26 feet line set. For the system required longer line set than 26 feet, please add
additional 0.27 Oz /ft refrigerant into the system.
*The working pressure of suction line:145PSI(Cooling)/435PSI(Heating)
 Comfortstar Plus

2 Specifications and Technical Parameters

Model CHH018CD-13
Function COOLING HEATING
Rated Voltage 208 V̚230V
Frequency(Hz) (High/Standard ) 60HZ
Total Capacity (W) (High/Standard ) 5300 5800
Total Capacity (Btu/h) (High/ Standard) 18000 20000
Nominal Power (W) 1350 1800
Max Input (W) 2440 2440
Rated Current (A) 6.14 8.18
Air Flow Volume (m 3/h) (H/M/L) 800
Dehumidifying Volume (l/h) 1.2
SEER / HSPF 13.2 7.7

Model of Indoor Unit CHH018CD-13(I)

Fan Motor Speed (r/min) (H/M/L) 1350/1250/1150
Output of Fan Motor (w) 20
Input Power of Heater (w) /
Fan Motor Capacitor (uF) 1
Fan Motor RLA(A) 0.09
Fan Type-Piece Cross flow fan – 1
Diameter-Length (in) φ3.78 X 31.38
Evaporator Aluminum fin-copper tube
Pipe Diameter (in) Φ0.2756
Indoor Row-Fin Gap(in) 2-0.063
unit Coil length (l) x height (H) x coil
30.8X13.4X10
width (L)
Swing Motor Model MP24GA
Output of Swing Motor (W) 2
Fuse (A) PCB 3.15A Transformer 0.2A
Sound Pressure Level dB (A)
50/47/44
(H/M/L)
Dimension (W/D/H)( in) 40.15X8.94X12.2

Dimension of Package (W/D/H)( 42.44X12.8X15.35

(in)
Net Weight /Gross Weight (lb) 28.7/37.5
 Model of Outdoor Unit CHH018CD-13
Com pressor HITACHI
Manufacturer/tradem
Com pressor Model ark EU1013DD
Com pressor Type Scroll
L.R.A. (A) 27
Com pressor RLA(A) 6.54
Com pressor Power Input(W) 1266
Overload Protector 4CYC11233
Throttling Method Capillary throttling
Starting Method Transducer starting
Working Tem p Range (ć) -10 ćİTİ45 ć
Condenser Alum inum fin-copper tube
Pipe Diam eter (in) 0.375
Rows-Fin Gap(i n ) 2-0.06
Coil length (l) x height (H) x coil
28.8X26X1.73
width (L)(in)
High ˖780±20 r/m in Low ˖620±35
Fan Motor Speed (rpm) (H/M/L)
r/m in
Outdoor Output of Fan Motor (W) 60
unit Fan Motor RLA(A) 0.3
Fan Motor Capacitor (uF) 3
Air Flow Volum e of Outdoor Unit /
Fan Type-Piece Axial fan –1
Fan Diam eter (i n ) 18.11
Defrosting Method Auto defrost
Clim ate Type T1
Isolation I
Moisture Protection IP24
Perm issible Excessive Operating
3.8MPa
Pressure for the Discharge(
Perm issible Excessive Operating 1.2MPa
Sound Pressure Level dB (A)
(H/M/L) ˇ57

Dim ension (W/D/H)( i n ) 37.4X13.39X26.93

Dim ension of Package (W/D/H)(
43.3X17.7X29.7
in)
Net Weight /Gross Weight (lb) 130/141.1
Refrigerant Charge (oz) R410A / 61.73
Length (f t ) 26.25
Gas additional charge(oz/ft) 0.27
Connecti Liquid Pipe (m m ) Φ9.52(5/8”)
Outer Diam eter
on Pipe Gas Pipe (m m ) Φ16(3/8”)
Height (f t ) 39
Max Distance
Length (f t ) 82

The above data is subject to change without notice. Please refer to the nameplate of the unit.
 Comfortstar Plus

3 Component Name

Bjs!Jomfu

Indoor unit

Sfdfjwjoh!xjoepx
Xsbqqjoh!Ubqf
GspouQbofm
Hvjef!mpvwfs Bjs!Pvumfu MFE!Cpbse

Xbmm!Qjqf

Xjsfmftt!sfnpuf!dpouspm

Outdoor Unit
Ajs!jomfu

Esbjobhf!iptf
Dpoofdujpo!qjqf
boe! dpoofdujpo! xjsf

Bjs!Pvumfu
 Air inlet
Indoor unit

Sfdfjwjoh!xjoepx
GspouQbofm Xsbqqjoh!Ubqf
Hvjef!mpvwfs MFE!Cpbse
Air Outlet
Xbmm!Qjqf

Xjsfmftt!sfnpuf!dpouspm

Outdoor Unit
Ajs!jomfu

Esbjobhf!iptf
Dpoofdujpo!qjqf
boe! dpoofdujpo! xjsf

!
Bjs!Pvumfu
 Comfortstar Plus

4 Overall and Installing Dimension

Overall and Installing Dimension of Indoor Unit

For: CHH018CD-13

Air inlet grill

Left Tube-exit hole Top View Right Tube-exit hole

Unit: mm
Rear View

rear panel
 Comforstar Plus

Overall and Installing Dimension of Outdoor Unit

Unit: mm

Bolt
Nut

Wrench
5 Electrical Diagram
In case of any chang in the electrical diagram shown above,please follow the drawing on
INCASE
the cabinet

diagram of condensate pump

Diagram of Low Ambient control
 Comfortstar Plus

6 Function manual and operation method of remote controller

Function manual of remote controller
This function manual only for D C Inverter air conditioner CHH018CD-13. The indoor and outdoor
units of D C Inverter air conditioner have their own main PCB, control diffrent objects and communicate
with each other to complete all kinds of the functions.

Main functions for indoor unit Main functions for outdoor unit

Mode
COOL HEAT DRY FAN AUTO
Wave filter and protection
Detecting indoor room temp. for power supply
Indoor room temp. sensor (15K ), Detecting outdoor ambient temp.
dispart voltage resistance( 15K )
Outdoor ambient temp. sensor (15K ),
Indoor pipe temp. sensor (20K ),
dispart voltage resistance( 20K ) dispart voltage resistance( 15K )
Temp. control Outdoor pipe temp. sensor (20K ),
Making indoor room temp. reach the preset dispart voltage resistance( 20K )
temp. rapidly and keep at preset temp. Exhaust temp. sensor (50K ),
dispart voltage resistance( 15K )
Remote control signal and manual Outdoor fan
key signal manage high; low
Indoor fan
high; med; low Invertible compressor
Swing 4-way valve
step motor
Indicator
Indicator
Electric heating belt of compressor
Buzzer
Power module protective detection
Timer
Power supply current detection
Sleep
Communicate with indoor unit

Memory

Heat turn on in heating mode

( cold air prevention )
Antifreeze Protection in cooling mode

Communicate with outdoor unit

 Basic Functions
Cooling Mode
When Tamb.•Tset+0.5 ć, the unit will run under cooling mode, in which case the compressor and outdoor fan will
start to run, the indoor fan will run at preset speed.
According to the change of ambience temp. the outdoor microcomputer will adjust the conpressor frequency and
outdoor fan speed automatically to make the indoor room temp. reach the preset temp. rapidly.
When cooling capaacity meet the demand, the compressor and outdoor fan will stop.
Under this mode, the indoor fan will keep running.
Under this mode, the 4-way valve will be de-energized.
The temperature can be set within a range from 16 to 30 ć
Protection
Antifreeze Protection under cooling mode
When it is detected that the system is under antifreeze protection,the compressor and outdoor fan will be stopped,
the indoor fan will keep running.
When it is detected that the pipe temp. of indoor unit resume normal, and the compressor has been stopped for
3mins the antifreeze protection will be released , the unit will resume its original operating status.
During Antifreeze Protection, there is display on the outdoor unit ,for detail you can see "The state and
meaning of outdoor indicator" below.
Dehumidifying Mode
Under this mode,the indoor fan will run at low speed and other operation and protection are the same as under
cooling mode.
Heating Mode
When Tamb. -3 Tpreset - 0.5 ,the unit will run under heating mode,in which case the 4-way valve will be energized
the compressor and outdoor fan will start running.
The outdoor microcomputer will adjust the compressor frequency and outdoor fan speed automatically according to
the demand of heating capacity to make the indoor temperature reach the preset temp. rapidly.
When the heating capcity meet the demand, the compressor and outdoor fan will be stopped.
Under this mode, the indoor fan:
Once the compressor is started, the indoor fan will run under cold air prevention condition (the indoor fan will
run 2 minutes(max) delay after the compressor is started, and start with low speed or preset speed).
Once the compressor is stopped, the indoor fan will blow the residual heat for 60s and then will stop.
During deforsting, the indoor fan is stop.
The 4-way valve is energized (when the unit is stopped under any protection, the 4-way valve will be de-energized after
2 mins delay).
The temperature can be set within a range from 16 to 30 .
Defrosting under Heating Mode
Defrosting: first the compressor will turn to low frequency and run for 20s, the 4-way valve will be reversal , the indoor
and outdoor fans will stop, then the compressor will turn to high frequency and defrost.
The time for defrosting will not exceed 8 mins.
Get in and get out defrosting is depended on outdoor ambient temp., outdoor tube temp. and the defrosting time,etc.
The display on outdoor unit during defrosting : for detail you can see "The state and meaning of outdoor indicator"
below.
Fan Mode
Under this mode, only the indoor fan and swing motor run at preset status.
The temperature can be set within a range from 16 to 30 .
Auto Mode
Under this mode, it will automatically select the run mode (cooling, heating and fan mode) according to the change of
ambient temperature.
Protection function is the same as under cooling and heating mode.
The temperature can be set within a range from 16 to 30 .
 Comfortstar Plus

Sleep Function
¾ Under cooling or dehumidifying mode, the preset temperature will automatically rise by 1ć one hour after setting of
sleep function from remote controller and rise by another 1ć after 2 hours. It totally rise 2 in 2 hours, and then will
keep running at this temperature.
preset temperature Tpreset

Tpreset

Tpreset

set sleep function

¾ Under heating mode, the preset temperature will automatically decrease by 1ć one hour after setting of sleep
function from remote controller and decrease by another 1ć after 2 hours. It totally decrease 2 in 2 hours, and then
will keep running at this temperature.
set sleep function

Tpreset

Tpreset
preset temperature Tpreset
There is no sleep function under Fan and Auto mode.

Timer Function
The unit will automatically be turned on or off according to the timer set by the remote controller.
Memory Function
Contents of memory: Mode , Set fan speed, Set temperature, Swing.
If the system is de-energized under timer or sleep function, when re-energized ,the preset timer or sleep function will be
cancelled. you must reset it.
Indoor fan control
Indoor fan can be set to run at high, middle, low speed by remote controller, also can be set to AUTO FAN, in which
case, the indoor fan will select High, Middle and Low fan speed automatically according to the change of ambient
temperature
There may be about 3.5min delay for changing among the wind speeds.
Swing control
You can set the swing function by pressing the swing key on the remote controller only when the indoor fan is running.
After power on, the guide louver will be closed as shown in below fig. : 0 is close position, D is the min. position and L
is the max. positon.
If set swing function after turn on the unit, the guide louver will swing between D and L.
AUTO key ( emergency key)
At on status, the unit will be stopped when press this key; at off status, the unit will run at Auto mode when press this key
and the swing motor will be started.If there is remote control signal, the unit will run according to the remote control signal.
Buzzer
When the unit is energized,receives signal from press key or receives remote control signal, the buzzer will give out a beep.

Common protection function

Overload pretection
When Ttube is detected too high, the compressor will run in limited or dropped frequency.When Ttube goes on rising over the stated value,
the compressor will stop. When the compressor has stopped for 3 mins and it is detected that Ttube has resumed normal, the compressor
will resume running.
(Ttube: at cooling,it detects the temp. of outdoor heat exchanger,at heating,it detects the temp. of indoor heat exchanger. )
Delay pretection for compressor
Once be stopped, the compressor can not be restarted within 3mins. ( except de-energized )
Exhaust Temperature Pretection
If it is detected by the outdoor controller that the exhaust temperature is too high, the compressor will run in limited or dropped frequency.
If the exhaust temperature goes on rising over the stated value, the compressor will stop. When the compressor has stopped for 3 mins
and it is detected that the exhaust temperature has resumed normal, the compressor will resume running.
If it is detected that the exhaust temperature protection occurs 6 times continuously within 1 hour,the compressor can not resume running,
in which case, you need to press ON/OFF to resume.
Communication malfunction
There is communication malfunction if it can not receiving correct signal for 3 minutes continuously, in which case, the outdoor
unit will stop.
Power Module protection
When module is in protection, the compressor will be stopped as the indoor room temperature meet the preset value, after the
compressor has stopped for 3 minutes, it will resume its original operating status automatically.
Overload protection for compressor
Overload protection: If total current is detected over the stated value, the unit will be stopped as the indoor room temperature
meet the preset value, after the compressor has stopped for 3 minutes, it will resume its original operating status automatically.
If it is detected that the overload protection occurs over 6 times continuously , the system will be turned off and it can not resume
operating status automatically.
Current dropped frequency or limited frequency control:
The controller will drop the compressor frequency or prohibit the compressor frequency rising according to the change of
total current.

Compressor data

Compressor model : EU1013DD

DC motor (No-brush)
The wire-wound resistance between U-V; U-X; V-X are 0.578 ( in 20 )
 Comfortstar Plus

Display and Meaning of Outdoor Indicator

LED1 Meaning LED2 Meaning LED3 Meaning

blink 1 time compressor starts to run blink 1 time cooling overload protection stop blink 1 time quick cooling / heating
blink2times exhaust protection stop blink2times heating overload protection stop blink2times defrosting
blink3times SIPM module protection stop blink3times Communicate
malfunction
with indoor unit blink3times oil return
blink4times overcurrent protection stop blink4times Communicate with SIPM malfunction blink4times nominal cooling / heating
blink5times overload protection stop blink5times Communicate with computer malfunction blink5times max. cooling / heating
outdoor environmental sensor
blink6times Cooling antifreezing stop blink6times malfunction blink6times middle cooling / heating
blink7times Sensor malfunction stop blink7times outdoor tube sensor malfunction blink7times min. cooling / heating
Communication malfunction stop
blink8times (including blink8times outdoor exhaust sensor malfunction blink8times switch off
indoor unit and SIPM)
blink9times High-pressure protection stop of compressor blink9times Communication malfunction signal
sent by indoor unit blink9times low pressure can not resume
blink10times Low-pressure protection stop of compressor
blink11times ( for other model )

LED4 Meaning LED5 Meaning LED6 Meaning

blink 1 time exhaust protectiondropped frequency blink 1 timeexhaust
frequency
protection limited blink ( for company enactment)
blink2times overcurrent protectiondropped frequency blink2times overcurrent
frequency
protection limited
cooling overload protection dropped cooling overload protection limited
blink3times frequency blink3times frequency
heating overload protection dropped
blink4times frequency blink4times heating overload protection limited
frequency
blink5times antifreezing dropped frequency blink5times current at 7A frequency keep
up 3 mins
frequency is dropped to the lowest current at 9A frequency keep
blink6times value stop blink6times up 3 mins

LED7 Meaning(SIPM information) LED8 Meaning

blink 1 time Reset stopping bright Receiving or sending indoor data
blink2times Surge current is too high or 17V voltage
is too low black Indoor data received or sent
blink3times Abnormal low speed
blink4times Switch failure
blink5times Overload stop
blink6times OH over heat
blink7times OH or FIN sensor malfunction
blink8times Poor speed up
blink9times Poor communication
blink10times Volts D.C. too low
blink11times FIN temperature too high
blink12times Abnormal high speed
blink13times EEPROM data exception
blink14times Volts D.C. too high
 7 Disassembly procedures
Disassembly procedures for indoor unit

Operation procedures/pictures

8.1.1 Disassembling the front panel and

electric box cover
Unloose the clasps on both sides and lift the panel
upward. Unplug the two connecting terminals of the
display and slide out the rear clasp from the groove to
take off the front panel.(you can use panel support bar
to support the panel) Screw off the fixing screws of
the electric box cover and open the electric box top cover to take it off.
Panel panel sup- Screw Electric box
As shown in Fig.7-1 port bar top cover

Fig.7-1

Filter
Push the filter up to unloose the clasp to pull out the
two filters.
8.1.2
As shown in Fig.7-2
Filters

Fig.7-2

Disassembling the guide louver

Bend the guide louver with strength and let out the
rotating shaft from the groove to take off the guide
louver. As shown in Fig.7-3
Guide louver

Fig.7-3
 Comfortstar Plus

Operation procedures/pictures

Disassembling the front panel body

Unclench the 3 screw covers and screw off the 3 pieces
of screws that fix the panel body. Unloose the front and
rear clasps to take off the panel body.
As shown in Fig.7-4

screw screw covers Fig.7-4

Disassembling the electric box cover

Unloose the 3 clasps to take off the electric box cover.
As shown in Fig.7-5
clasps

cl
Fig.7-5

Disassembling the water-tray assy

Unloose the clasp on the left side and unplug the
connecting terminal of the stepping motor. Carefully
to remove the water-tray assy because the drainage pipe clasp
is placed here. As shown in Fig7-6, 7-7 water-tray assy

Fig.7-6
cc

Fig.7-7
connecting terminal
Operation procedures/pictures

Disassembling the electric box Tube sensor

Screw off the two pieces of screws that fix the electric Screws
box and unloose the clasp. Pull out the tube sensor,
unloose the grounding nut and unplug the motor
connecting terminal take out the electric box. Grounding nut

As shown in Fig 7-8

Fig 7-8

Disassembling the evaporator assy

Screw off the screws that fix the evaporator, one piece
on the left and two pieces on the right. As shown in Fig
7-9, 7-10
Lift the left end of the evaporator slightly upward with Screw
your hand and push it backward to let out the side clasps
of the evaporator from the groove. Take out the Fig 7-9
evaporator carefully and pay attention to protecting the
connecting pipe.

Screw

Fig 7-10
Disassembling the motor
Screw off the 3 pieces of screws that fix the motor
clamp to take off the motor clamp. As shown in Fig.7-
11 Screw

Screw off the fixing nut that fixes the cross flow fan to
Right motor clamp
pull out the motor from the cross flow fan. As shown in
Fig.7-12

Fig 7-11

screws
Disassembling the cross flow fan
Refer to the above steps to take out the cross flow fan
from the base plate after taking out the motor.
motor

cross flow fan

Fig 7-12
s
 Comfortstar Plus

Disassembly Procedures for Outdoor Unit(Tetrad-Split)

Operating Procedures / Photos

Disassemble Front Side Plate

unscrew the four screws at the front side plate, front side plate
and remove the front side plate.

(refer to Figure7-13)
Screw

Fig.7-13
Disassemble Top Cover

Unscrew the tapping screws fixing the top cover

then pull upward and remove the top cover.

(refer to Figure 7-14)

Screw

top cover

Disassemble Rear Grill Fig.7-14

Unscrew the four screws around the rear

grill , and remove the rear grill.
(refer to Figure 7-15)
Screws

Rear Grill

Fig.7-15
Operating Procedures / Photos

Disassemble Cabinet

Unscrew the screws around the cabinet

Screw
to remove it.

(refer to Figure 7-16) Cabinet

Fig.7-16

Disassemble Electric Box

Use screwdriver to screw off the two screws

fixing the electric box, and pull upward to
remove the electric box . Screw Electric Box cover
˄refer to Figure 7-17;7-18˅ Fig.7-17

Fig.7-14
Disassemble Right Side Plate

Use screwdriver to screw off the 7 screws at Screw Fig.7-18

the right side plate, condenser side plate and
valve suport, and then pull the right side plate
sub-assy upward to remove it.
˄refer to Figure 7-19˅
Screw

Right Side Plate

Fig.7-19
 Comfortstar Plus

Operating Procedures / Photos

Disassemble Axial Flow Fan

Use spanner to remove the nut at the fan to nut

remove the axial flow fan.
˄refer to Figure 7-20˅
Axial Flow Fan

Figure 7-20

Disassemble Outdoor Motor

Motor
Screw off the four tapping screws fixing the
motor, pull out the motor lead-out cable plug, and Screw Fixing
the Motor
remove the motor. Screw off the two tapping
screws fixing the motor support, and pull the
Motor Cable
motor support upward to remove it.
˄refer to Figure 7-21˅ Motor Support

Fixing Screw

Figure 7-21
Disassemble 4-Way Valve
(cooling only unit has not 4-way valve)

Screw off the holding nut of the 4-way valve coil

and remove the coil. Use wet cotton cloth to wrap
the 4-way valve, unsold the four soldering points
4-Way Valve
connecting the 4-way valve, and remove the Soldering
4-way valve. Be quick during the unsoldering Point
process, pay attention to keep the wrapping cloth
wet and do not allow the soldering flame to burn
the compressor lead-out cable.
Figure 7-22
˄refer to Figure 7-22˅
Operating Procedures / Photos

Disassemble Capillary

Unsold the soldering points at the capillary, the

valve and the condenser to remove the capillary.
Capillary
Pay attention not to allow the soldering slag to
block the capillary.

˄refer to Figure 7-23˅

Figure 7-23

Disassemble Valves
Screw out the 2 bolts that fixing big valve,
unsolder the soldered dot connecting big valve with
gas return pipe to take off big valve.
(Note: When soldering the soldered dot, wrap big
valve completely by moist cloth to prevent valve
from damaging by high temperature.)
Screw out the 2 bolts that fixing small valve,
unsolder the soldered dot that connected small
small valve bolts big valve
valve and Y-shape pipe to take off small valve.
˄refer to Figure 7-24˅ Figure 7-24

Disassemble Compressor

Unsolder the pipeline that connected with compres-

sor first,then take off the 3 nuts on feet of compres-
sor to take offcompressor.
Compressor
˄refer to Figure 7-25˅

Foot Nut

Figure 7-25
 Comfortstar Plus

9 Troubleshooting

Common section
Analysis in this section is used for D.C. Inverter Series. Before analysis, you can diagnose according
to the indicator display on outdoor unit. (Refer to 9.2 Malfunction display section).

Notice
When repairing, before the voltage between module PN is measured below 50V, do not touch any terminal
to avoid electric shock.

Measure the insulating resistance

When the breaker is set ON, it will for grounding to confirm whether
trip at once there is electrical leakage or short
circuit in the unit
Breaker tripped
or fuse burnt out Insulation malfunction of line or componen
in the air conditioner. Insulation breakdow
When the unit is turned on, the occurs after radiation, which causes shor
breaker will trip in a few minutes circuit or electricity leakage. Measure
insulating resistance or use one-by-on
elimination method;
Malfunction of fuse. Replace it.

No power supply Check power supply circuit

Air conditioner The power plug is not or poorly Check and plug well plug, make
does not response connected
after powered on. loosen contact firm
Air (The buzzer does
conditi not sound after the
plug is connected Controller fuse is burnt out Change control fuse
oner and the unit does
cannot not response after
start up the remote Secure the wire connection: measure
controller is used Loose or poor contact of transformer the output voltage of the transformer
to turn it on) connection, or transformer malfunction and replace it if the value is wrong

The controller is broken Replace the controller

Batteries of remote controller are low Change battery

Remote
controller does
not receive signal
(When powered Malfunction of remote controller First press the "AUTO" button of the
on, the buzzer manual switch. If there is no response,
will send out a check according to the above method;
sound, unless it is Loose or poor connection of receiving if it is normal after the button is
broken) head pressed, check if the installation
location and wire connection of the
receiving head are correct. If correct,
Receiving head is broken replace the receiving head, or the
remote controller.
 Improper setting of temperature Adjust the set temperature

Whether cooling (heating) load Check the estimated load of cooling (heating)
is proper

Vacuumize after leakage detection

Leakage or shortage of refrigerant and leakage repair. Charge refrigerant
according to specification.

Leakage occurs between high and Replace the compressor

low pressure inside compressor
Malfunction of
refrigerant flow Malfunction of four-way valve Replace the four-way valve

Partial blockage of capillary Replace the capillary

Use the method of observing condensation

on the evaporator and pressure value of
Blockage of cooling system high pressure manometer to see whether
the system is blocked and carry out
corresponding handling on the system
(heating) effect
Poor cooling

Ensure that both thick pipe and thin pipe are insulated
Poor thermal insulation of connecting well. The exposed part of the connector and copper pipe
pipe of indoor and outdoor unit must be insulated as well.

Heat exchanger of outdoor unit Clean the dust accumulated on the

is blocked surface of the heat exchanger

Air filters are blocked Clean the filter

Fan speed is set too slow Set the fan speed to high or medium
Air circulation speed
is insufficient
Damage of Replace the
capacitor capacitor
Fan speed turns low damaged
Damage of Replace the motor
motor

Improper installation location Outdoor unit should be installed in a

for outdoor unit place with well ventilation

Outdoor temperature is too high Flashing or awning can be installed appropriately. If the
max. cooling capacity cannot be satisfied, replacement of
the air conditioner is recommended.

Indoor sealability is inadequate; too many Maintain a certain degree of indoor sealability. Try not to
people go in and out frequently; there is use appliance with high amount of heat.
heating unit in the room.
 Comfortstar Plus

Abnormal power supply of outdoor unit Check the circuit according to circuit diagram

When unit is Damage of outdoor main control board

cooling or Replace the main control board
heating, both
compressor and
outdoor fan don't Breakage of outdoor power module Replace the power module
run

Improper setting of temperature Adjust the set temperature

Breakage of outdoor fan motor Replace the fan motor

When unit is
cooling or
heating, the Wrong wire connection Wire according to the circuit diagram
compressor runs
but outdoor fan
doesn't run Breakage of outdoor main control board Replace the main control board

Breakage of outdoor fan capacitor Replace the fan capacitor

Malfunction of compressor Replace the compressor

When cooling or Poor contact of connection between the Re-fasten the connection
heating, outdoor main control board and module
fan runs, but
compressor Abnormal input of power module Check if input is 320V. If not, replace the
doesn't run. rectifier

Abnormal output of power module Replace the power module

Compressor temperature is too high Cool the compressor for 30 min before running
When cooling or
heating, outdoor
fan runs, but Wrong wiring Wire according to the circuit diagram
compressor
doesn't run.
Damage of outdoor main control board Replace the outdoor main control board

Burn-out or broken wire of indoor fan Repair or change the fan motor
motor

Fan doesn't run Wire according to the circuit diagram

when FAN mode Wrong wiring
is set
Circuit break or damage of fan motor Replace the indoor main control board
capacitor
 Blockage or breakage of drainage hose Replace the drainage hose
Water leakage
Wrap of refrigerant pipe connector is
Re-wrap and make it tight
not tight enough

Avoid to mount the indoor unit on the steel

window directly .

Indoor unit is mounted in the thin wall To mount the indoor unit in the strong and
cause syntonic sound and thick wall

Adopt some steps to damp vibration

Fan of indoor unit contacts other parts Adjust fan location

There is foreign substance in indoor unit Take out the foreign substance
Abnormal sound and shake

Adjust support washer of the compressor and

Compressor shakes too much
tighten loose bolts

Touch of pipeline of outdoor unit Separate the touched pipeline

Tighten connecting screws

Touch of inner plates

Stick shock-absorbing clay between plates

Touch of outdoor unit fan blade with Adjust fan position

outer case

Abnormal electromagnetic sound inside Short circuit inside electromagnetic valve.

four-way valve when heating Replace the electromagnetic valve

Abnormal sound inside compressor Replace compressor

Compressor reverse;abnormal sound

like metal crash Turn the connection of the two of U; V; W
 Comfortstar Plus

Compressor too hot, the stop often occur

Compressor too hot, Check whether the outdoor unit is not mounted yes
just start and stop at properly such as outlet blockage; bad ventilation Change the mounting position
once, or the stop or directly under sunlight
often occur
no

yes
Ambient temperature is too high For safe use

no

yes
Check if the filter or the outdoor condenser dirty Clean them

no

Check if the indoor and outdoor fans do not run Check if the power supply circuit for
yes
or run too slowly and whether the outlet airflow motor on the controller is normal or
is normal replace the motor
no

Check if the cooling system blockage, the frost yes Replace blockage component
on the capillary don't melt

no

yes
The power is abnormal Add voltahe regulator,etc.

no

Check if the system operating pressure is normal

to confirm whether the refrigerant is leakage or mix yes
with air (normal: 0.4-0.6MPa for cooling system, Recharge refrigerant
1.6-2.4 MPa for heating system)

no

Check the breadboards of indoor and outdoor units yes

and the power supply circuit assembly Change the assembly or main PCB

no

Check the U ;V; W output of the outdoor power

module for detail, see "Power Module protection" yes
Change the power module

no

Check if the compressor is jammed or the

yes
wire-wound resistance is open or short circuit Change the compressor
 Malfunction display section

When malfunction or protection occurs in the air conditioner, the indicators on outdoor main PCB will
blink ( for detail, see "Display and Meaning of Outdoor Indicator". When protection or malfunction is
eliminated, display will be back to normal

Sensor Malfunction

Handling method:
Check if the corresponding resistance of sensors( thermal resistor ) is normal ; plug well; the lead wire is not damage,
otherwise it is the sensor circuit or controller malfunction.
You can judge whether the sensor resistance is normal by measure the resistance or voltage and compare it with the
corresponding sensor resistance or voltage table

Overcurrent Protection

Possible reasons: the input voltage descend suddenly or the system overload.

Communicate Malfunction

Handling method:
Check if the communicate signal wire( indoor and outdoor connecting wire) is connected correctly and reliably.

System Abnormal

i.e. overload protection. When tube temperature (Check the temperature of outdoor heat exchanger when cooling and
check the temperature of indoor heat exchanger when heating) is too high,protection will be activated.

Possible reasons: the outdoor ambient temperature is too high when cooling, insufficient outdoor air circulation; and the
refrigerant flow malfunction.

Compressor Overload Protection

Possible reasons: the refrigerant is not enough or is too much; the capillary is blocked and the temperature rises; the
compressor does not run smoothly(seized or jammed); exhaust valve is breakage; the protector itself has malfunction.
(for detail, see " Compressor too hot, the stop often occur")

Handling method: adjust refrigerant amount; replace the capillary; replace the compressor; use the multimeter to check
whether the contactor of the compressor is fine when it is not overheated, if not, then replace the protector.

Exhaust Protection

Possible reasons: 1. exhaust sensor does not connect well; 2.exhaust sensor resistance is abnormal; 3.sensor circuit
malfunction;4.cooling system malfunction: shortage of refrigerant; blockage of air filter; poor ventilation or air flow short
pass for condenser; the system has noncondensing gas (such as air, water etc.); blockage of capillary assy (including
filter); leakage inside four-way valve causes incorrect operation; malfunction of compressor; malfunction of protection
relay; malfunction of discharge sensor; outdoor temperature too high.

Handling method:1.re-plugging the exhaust sensor; 2.replace the exhaust sensor ; 3. replace the circuit board; 4.repair
system .
 Comfortstar Plus

Module protection
Handling method:

Check if the voltage between power module P and N is too low and
if the current is too high. In normal condition, voltage between P and
N should be about 320V.

Abnormal

Normal Check power supply circuit of outdoor unit (if PTCresistance

rectifying bridge, reactor, capacitance etc. is ok).

Check if radiating paste is spread Reinstall power module and

Temperature of power module is too high, evenly or radiating sticker is stuck re-spread radiating paste or
which causes overheating protection well; if screws of power module stick radiating sticker on the
is tightened radiator of power module.
Protection is still displayed

Poor radiation, heat exchanger

is dirty Remove obstructions
Confirm the setting status of outdoor unit (cooling)
and clean

Normal

Confirm if outdoor fan motor is running; unplug the

three connecting wires between U, V, W of compressor Outdoor fan runs Confirm if there is voltage output and balance of
and power module. Turn on the unit to see if outdoor voltage between any two phases of U, V and W.
fan runs normally (about 1 minute)

Outdoor fan stops No

Yes

Measure the voltage of outdoor Whether module type

fan connector is correct Replace the power module

Abnormal Normal
No voltage Normal voltage
Replace the module Measure the three-phase
Replace the mainboard Replace the fan with correct type resistance of compressor
of outdoor unit motor

Normal Abnormal

Whether cylinder of Replace the

compressor is stuck compressor

If the unit runs normally after connected

with the new compressor for trial run, the
cylinder of original compressor is stuck