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    Unit 1 - Lifestyle - Writing

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    dorcasdakouri7
    The document provides instructions for writing a formal letter of complaint in English. It includes: 1) An example letter of complaint about frequent power cuts from a student in Douala, Cameroon. 2) The layout of a formal letter of complaint, which should include the receiver's address, writer's address, date, opening formula, body detailing the issue and its consequences, suggested solutions, and a closing. 3) A writing strategy advising the letter be concise, include appropriate details, and use polite language to encourage a positive response. 4) A communication activity prompting students to write to the British embassy complaining about environmental pollution caused by a British mining company in their village.

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    Unit 1 - Lifestyle - Writing

    Uploaded by

    dorcasdakouri7
    6 views4 pages
    The document provides instructions for writing a formal letter of complaint in English. It includes: 1) An example letter of complaint about frequent power cuts from a student in Douala, Cameroon. 2) The layout of a formal letter of complaint, which should include the receiver's address, writer's address, date, opening formula, body detailing the issue and its consequences, suggested solutions, and a closing. 3) A writing strategy advising the letter be concise, include appropriate details, and use polite language to encourage a positive response. 4) A communication activity prompting students to write to the British embassy complaining about environmental pollution caused by a British mining company in their village.

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    Unit 1_Lifestyle_ Writing

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    The document provides instructions for writing a formal letter of complaint in English. It includes: 1) An example letter of complaint about frequent power cuts from a student in Douala, Cameroon. 2) The layout of a formal letter of complaint, which should include the receiver's address, writer's address, date, opening formula, body detailing the issue and its consequences, suggested solutions, and a closing. 3) A writing strategy advising the letter be concise, include appropriate details, and use polite language to encourage a positive response. 4) A communication activity prompting students to write to the British embassy complaining about environmental pollution caused by a British mining company in their village.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    6 views4 pages

    Unit 1 - Lifestyle - Writing

    Uploaded by

    dorcasdakouri7
    The document provides instructions for writing a formal letter of complaint in English. It includes: 1) An example letter of complaint about frequent power cuts from a student in Douala, Cameroon. 2) The layout of a formal letter of complaint, which should include the receiver's address, writer's address, date, opening formula, body detailing the issue and its consequences, suggested solutions, and a closing. 3) A writing strategy advising the letter be concise, include appropriate details, and use polite language to encourage a positive response. 4) A communication activity prompting students to write to the British embassy complaining about environmental pollution caused by a British mining company in their village.

    Copyright:

    © All Rights Reserved
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    of 4

    TERMINALE

    CÔTE D’IVOIRE – ÉCOLE NUMÉRIQUE


    ANGLAIS

    UNIT 1 : LIFESTYLE – MOVING WITH THE TIMES


    SKILL: WRITING
    LESSON 3 : A FORMAL LETTER OF COMPLAINT
    SOURCE : FAR AHEAD TERMINALE page 16

    Language function Expressions / structures Vocabulary


    I want to complain about…. condemn ; accuse, charge,
    Expressing complaint I’m angry about…. protest, grievance, objection,
    There is a probem about…. trouble, criticism, etc.

    Learning context
    During their English class, the Terminale D students of Lycée Manicipal Maféré are writing to the
    Ghanaian embassy to complain about the polluting activities of a gold exploitation company of
    their country at the border with Cote d’Ivoire in order to contribute to the preservation of the
    environment.

    Study of a model letter

    Read the following text and answer the questions relating to it.

    Binta Ndale
    P O Box 47 Douala

    13 April 2015

    The Manager of the National


    Electricity Board
    P O Box 3360 Douala

    Dear Sir or Madam,

    I live in Douala Fifth district and I go to the Bonamoussadi High School. I wish to make a
    complaint about the frequent power cuts that we have in my neighbourhood.These sometimes last
    for several weeks at a time. The most recent power cut lasted from 25th March to 5th April. Other
    cuts have lasted even longer.

    Power cuts make it very difficult to study. When there is no electricity, we cannot use
    computers, and we do not have access to the Internet. Furthermore, we cannot listen to CDs in our
    English lessons. In the evenings, we have no electricity and therefore no lighting at home. In these
    conditions, it is impossible to do homework or prepare for exams. People depend on mobile
    phones for employment and business, but without electricity they cannot be charged. This has a
    negative impact on people’s lives and businesses.
    I realise that technical problems are inevitable, but a reliable power system is essential. We
    pay forour electricity and therefore I feel that we should receive a good service. I hope the supply
    can be improved for the benefit of everyone.

    Yours faithfully,
    Binta Ndale

    Questions
    1. What type of text is this ?
    2. Identify the main parts of the text ?
    3. Is the writer happy or not ? Find out the details that express her mood.

    II. LAYOUT OF A LETTER OF COMPLAINT

    (1) RECEIVER’S ADDRESS (2) WRITER’S ADDRESS


    Name, position and address PO BOX………..

    (3)DATE DD/MM/YY

    (4) OPENING FORMULA


    Dear Sir/Madam or Mr. /Mrs. followed by the receiver’s name

    (5)BODY
    -Point of the letter
    Mention the reason for writing the letter

    -Details about the point of the letter


    Explain the point of the letter providing details including facts and examples
    -State the consequences.
    List some consequences of the situation that led to the complaint.

    -Suggest some solutions and express your hopes.


    Suggest solutions to the receiver and invite him / her to take actions.

    (6) CLOSING OF THE LETTER


    Yours faithfully/yours sincerely
    (7) SIGNATURE
    Name in CAPITAL LETTERS and signature
    Writing strategy
    A good letter of complaint should:
    * be concise and precise
    *include appropriate details
    * be written using polite words to encourage the receiver to respond positively
    COMMUNICATION ACTIVITY

    A British mining company is polluting the environment in your village. Write to the British
    embassy to complain about this situation. In your letter
    - say where your village is located
    - indicate the type of pollution the British company is generating and specify how it is affecting
    the environment and the people.
    - invite the British representative to take actions to solve the problem.

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