EXPLORATORY

TLE
Front Office Services
Module 1: MELC LO 1.
Identify FOS Tools, Equipment, and Paraphernalia
Applicable to a Specific Job
Week 1: Day 1-3

Department of Education - MIMAROPA Region

TLE – Grade 7/8 Front Office Services
Alternative Delivery Mode
Module 1: LO1. Identify FOS Tools, Equipment, and Paraphernalia Applicable to a
Specific Job
First Edition, 2020

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Published by the Department of Education-MIMAROPA Region

Regional Director: Benjamin D. Paragas
Assistant Regional Director: Suzette T. Gannaban-Medina
CLMD Chief: Mariflor B. Musa

Development Team of the Module

Writer: Rica D. Madulid
Editors: Maricar M. Sales, Reylen S. Bating
John Christopher DG Romero, Julie Ann B. Cueto
Reviewers: Consolacion B. Salvio
Illustrator: Rona Mae P. Estepa, Louie J. Cortez
Layout Artist: Flaude Mae A. Primero
Management Team: Benjamin D. Paragas, CESO V, Regional Director
Suzette T. Gannaban-Medina, Asst. Regional Director
Roger F. Capa, Schools Division Superintendent
Arnaldo G. Ventura, Asst. Schools Division Superintendent
Mariflor B. Musa, CLMD Chief
Aurora L. Caguia, Regional EPS In-charge of EPP/TLE/TVL
Freddie Rey R. Ramirez, Regional EPS In-charge of LRMS
Raquel P. Girao, CID Chief
Consolacion B. Salvio, SDO EPS In-charge of EPP/TLE/TVL
Elizabeth T. Delas Alas, SDO EPS In-charge of LRMS
Wilberto M. Villadares, Principal III

Printed in the Philippines by ________________________

Department of Education – MIMAROPA Region

Office Address: Meralco Avenue, cor. St. Paul Road, Pasig City, Philippines 1600
E-mail Address: mimaropa.region@deped.gov.ph
 EXPLORATORY

TLE
Front Office Services
Module 1: MELC LO1.
Identify FOS Tools, Equipment,
and Paraphernalia Application
to a Specific Job
Introductory Message
For the facilitator:

Welcome to the Technology and Livelihood Education-Grade 7/8 Alternative Delivery

Mode (ADM) Module on Identifying FOS Tools, Equipment, and Paraphernalia
Applicable to a Specific Job!

This module was collaboratively designed, developed, and reviewed by educators

both from public and private institutions to assist you, the teacher, or facilitator in
helping the learners meet the standards set by the K to 12 Curriculum while
overcoming their personal, social, and economic constraints in schooling.

This learning resource hopes to engage the learners in guided and independent
learning activities at their own pace and time. Furthermore, this also aims to help
learners acquire the needed 21st-century skills while taking into consideration their
needs and circumstances.

In Addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher

This contains helpful tips or strategies that will help you in
guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to manage
their learning. Furthermore, you are expected to encourage and assist the learners
as they do the tasks included in the module.

For the learner:

Welcome to the Technology and Livelihood Education-Grade 7/8 Alternative Delivery

Mode (ADM) Module on Identifying FOS Tools, Equipment, and Paraphernalia
Applicable to a Specific Job!

This module was designed to provide you with fun and meaningful opportunities for
guided and independent learning at your own pace and time. You will be enabled to
process the contents of the learning resource while being an active learner.
This module has the following parts and corresponding icons:

This will give you an idea of the skills or

What I Need to Know competencies you are expected to learn in the
module.
This part includes an activity that aims to
check what you already know about the
What I Know lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
This is a brief drill or review to help you link
What’s In
the current lesson with the previous one.

In this portion, the new lesson will be

What’s New introduced to you in various ways; a story, a
song, a poem, a problem opener, an activity,
or a situation.
This section provides a brief discussion of the
What is It lesson. This aims to help you discover and
understand new concepts and skills.
This comprises activities for independent
practice to solidify your understanding and
What’s More skills of the topic. You may check the answers
to the exercises using the Answer Key at the
end of the module.

What I Have This includes questions or blank

Learned sentences/paragraphs to be filled in to
process what you learned from the lesson.
This section provides an activity that will help
you transfer your new knowledge or skill in
What I Can Do
real-life situations or concerns.

This is a task which aims to evaluate your

Assessment level of mastery in achieving the learning
competency.
In this portion, another activity will be given
Additional Activities to you to enrich your knowledge or skill of the
lesson learned.
 This contains answers to all activities in the
Answer Key module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.

We hope that through this material, you will experience meaningful learning and
gain a deep understanding of the relevant competencies. You can do it!
 What I Need to Know

This module provides an overview of the context in the safe use of tools,

equipment, and paraphernalia in Front Office Services that can help you enhance your

knowledge, skills, and interests needed to develop your attitude in interpersonal

relationships. The purpose of this module is to assist you in identifying the

appropriate tools, equipment, and paraphernalia suited for your job. Through this

module, it is expected that you can cope with the diverse knowledge in front office

services. The lessons are arranged to follow the standard sequence directed to the

achievement of two or more learning objectives as shown below:

Content Standard: The learner demonstrates an understanding of the use of tools,

equipment, and paraphernalia in FOS

Performance Standard: The learner independently uses tools, equipment, and

paraphernalia in FOS

Module 1: LO 1. Identify FOS Tools, Equipment, and Paraphernalia Application to a

Specific Job (TLE_HEFS7/8UT-0ab-2)

After going through this module, you are expected to:

• 1.1 Classify equipment, tools, and paraphernalia according to types

and functions

• 1.2 Describe equipment, tools, and paraphernalia based on the specific

task
 Use Tools, Equipment,
and Paraphernalia in FOS

What I Know

What’s up! Do you want to travel? How about working in a luxurious hotel? If

yes, then good for you because the demand for hospitality-related services is growing

worldwide. If you have communication skills and good in interpersonal services then

you can build a good career.

But wait, before we go further let’s see first if you know something about the

tools, equipment, and paraphernalia needed in this job for you to become a

successful career-oriented person. Come, help me in unleashing the important

things you need to know in front of office services. This activity will help you to

discover if you know something.

Activity 1.1: Give Me a Name

Directions: Identify each tool, equipment, and paraphernalia and give it a name by

supplying the missing letter in the puzzle. Write your answer in your

activity notebook.

1. h e

2.
x m e
 3. y a d

4.
e p d s

5. c t a c e

6.
m s e s

7.
s e y o s x

Are you having fun answering the worksheet? Congratulations!

This day you learned and experienced entering a five-star hotel and able to

name some of the tools, equipment, and paraphernalia in the hotel’s concierge. Do

you want more? Then come on, let's enjoy your journey as we go further in this

lesson.
 What’s In

Activity 1.2: I’m in Trouble, Can you Fix Me?

Let’s have another activity this time. I’m sure you will enjoy doing this. Are

you ready? Here we go.

Instruction: Using Figure 1, paste the pieces of a puzzle and assemble the jumbled

parts from Figure 2.

Figure 1

Answer the following questions and write your answers on your activity notebook.

1. What can you see in the pictures that you assembled?

2. What are the tools, equipment, and paraphernalia you noticed in the picture?

Congratulations! You have accomplished your task in this activity. Pause for a
minute, breathe in… breathe out… Be ready for the next activity.
Now, turn this page to know what is waiting for you.
Instruction: Cut the pieces of a puzzle and assemble the jumbled parts in Figure 1.

Figure 2.
 What’s New

FIRST TOUCH, YOUR FINAL ANSWER?

What’s up, young buddy! Is your vision 20/20? If yes, then you are lucky

because you have the advantage in this activity. This time, you are going to look for

the pictures of tools, equipment, and paraphernalia that you think are the devices

used by a receptionist in the hotel. Encircle the pictures and classify the tools,

equipment, and paraphernalia in the table below.

Rules:

No erasures.

The paper must neat and clean.

Use only RED color for encircling the tools, GREEN for the equipment, and
BLUE for the paraphernalia.

Tools (Red) Equipment (GREEN) Paraphernalia(BLUE)

1. 1 1.
2 2. 2.
3. 3. 3.
4. 4. 4.
5 5.
6 6.
7.
8.
 What is It

FRONT OFFICE SERVICES TOOLS, EQUIPMENT, AND PARAPHERNALIA

Do you want to be a successful receptionist? You must be familiar with the

front office services tools, equipment and paraphernalia. You may now turn to the

page that will help you in accomplishing your job? Let’s see what you’ve got.

Tools

It is any instrument or simple piece of equipment that you hold in your hands

and use to do a particular kind of work.

Examples:

Illustration Tool Use

--A place in a company or building

Reception
Desk where a receptionist works. It is located
at the front entrance of a building. In
this area, you can ask how to have
access to the various parts of the
building.

-- A piece of article of
furniture typically accustomed to store
Filing Cabinet
paper documents in file folders.
-- Within the simplest context, it's an
associate enclosure for drawers within
which things area unit keep.
 Keep and store keys for monitoring and
Key Rack
controlling.

-- A separately secured container—

Safety Deposit
usually a metal box—that stays within
Box
the safe or vault of a federally insured
bank or banking concern.
--Used to stay valuables, vital
documents and nostalgic keepsakes
protected.

Equipment

Tangible properties (other than land or buildings) that are utilized in the

operations of a business. A number of these instrumentation square

measure devices, machines, and vehicles.

Examples:

Illustration Equipment Use

-A programmable electronic device

Computer
that processes encoded
information and operates based
on instructions given by a
software or hardware program.

-A collection of information or
Software
computer commands that notify
the computer how to work. This is
opposite to physical hardware,
from where the system is built and
performs the work.
 -A computer network produces a
variety of information and
Internet
communication means,
containing interconnected
networks that make use of
systematized communication
protocols.

-It is an output device that

Printer
transfers text to paper documents.
This contains text documents,
images, or a combination of both.

-A system used for transmitting

Telephone
sounds over a distance by making
use of wire or radio, by
transfiguring acoustic vibrations
to electrical signals.

-A device used for transmitting

Fax Machine
and receiving printed pages or
images over telephone lines by
digitizing the material with the use
of an internal optical scanner.

-A money drawer that indicates

Cash Register
the amounts of individual sales,
records, and totals receipts, and
may automatically calculate the
change due.
 Credit Card
-A payment card accustomed to
Machine
complete checkout
to obtain products and services.

Paraphernalia:

Equipment, apparatus, or furnishing utilized in or necessary for a

selected activity.

Examples:

Illustration Paraphernalia Use

Reservation
Form -Used by the reservation
department to reserve booking
details over the phone.

-The complete details, name, and

Message Slip contact details of the visitor/caller
should be noted so that the guest
can be informed of the same. The
message noted should be repeated
and confirmed to ensure that the
message noted is correct and
complete

Calculator A device used for

creating mathematical
calculations.
 Cash receipt Proof of purchase made by a
corporation or
individual anytime it
receives cash for sales
transactions.

-- Known as a Guest Account Card

Guest Folio
which is used as a ledger that
contains the master bill in the
hotel.
--It contains all transactions of
both cash and credit occurred by
each resident guest.

--It is a book in records important

Log Book
events relating to the operation,
for example, a journey or period of
their life, or a vehicle.

--A electronic plastic card used

Key card
instead of a key to open the door.

Pen --A common writing instrument

used for writing or drawing with
ink.

Advantages of tools, equipment, and paraphernalia in front desk operations

Front desk tools, equipment, and paraphernalia give hotel owners an avenue to

use most effectively in serving guests and increase revenue.

 Benefits include:

➢ Improved customer service

➢ Efficient internal operations

➢ Control over financial data

➢ More powerful and more useful computers

➢ New and improved interfaces

➢ Easy and fastest solving new problems

➢ Better handling of information

➢ Relieves information overload

➢ Conversion of information into knowledge

Disadvantages of defective tools, equipment, and paraphernalia in hotel

operations

➢ Increased cost

➢ Difficulty with software development (slow and expensive)

➢ Operations are slow

➢ More in customer complain

➢ Costumers and staffs are prone to accidents.

➢ Cause of unsatisfied customer

Additional Safety Equipment in Hotel Industry

The safety, convenience, and satisfaction of guests are the number one

priorities of any hotels. This safety and security may increase workload and unseen

safety hazards that can lead to a serious workplace injury or accidents working staff

and their guests. Safety is of utmost importance in hotel regulations.

 Let’s concentrate on the safety and security requirements of the hotel industry

and let’s see what measures thus hotel management can do to prevent accidents and

contain damages if one occurs.

Smoke detectors

A device that automatically detects and makes

a loud noise when there's smoke present to tell people that

there is a fire.

Fire extinguishers

A device containing appellant gas to control small fires,

often in emergencies.

Sprinkler systems

A set of pipes associate degreed devices that carry

water for shielding a building against hearth by means that of

overhead pipes that convey an extinction fluid to make

sure safety against the hearth.

CCTV cameras

Known as video police work that enables you to stay a watch on

property. A video camera transmits an indication to a

particular place, on a restricted set of monitors.

 Carbon monoxide

It is the foremost risky gas generated in any

combustion. It’s typically a by-product of

a haywire warmer, warmer, coal boiler, or the other rock oil unit.

Danger and safety instruction signs

According to OSHA, there square measure 3 kinds of accident hindrance

signs. Danger signs indicate all danger areas like restricted areas, areas ablaze,

emergency exits, and also the like.

What’s More

Activity 1.3: Draw Me, Name Me

Directions: Identify the tools, equipment, and paraphernalia that a front desk officer

needs to accommodate his/her costumer/s. Cut or draw a picture and

name the tools, equipment, or paraphernalia used by the guest or by the

front desk officer. Paste or draw it in your work notebook.

1. A guest wants to enter his hotel room. She/he

needs a_______ to open the door. Picture/

Drawing
 ___________

2. It is ringing. The front desk officer needs to

Picture/
answer it. Drawing

3. It is placed in public and company buildings

where a receptionist presides, typically

located in the front entrance of a building Picture/

Drawing
just inside the door.

4. A guest wants to keep his valuable belonging

where can he keep it?

Picture/
Drawing

5. If you were a front desk officer what will you

give to a guest after paying his accommodation Picture/

Drawing
or reservation?

6. After five days of stay in a Hilton hotel, Juan

wants to check out and she gives her card for her Picture/
Drawing
payment. As a receptionist where can you swipe

the card to complete the payment.

7. The hotel manager wants to look at an old file where

can he look for it?

Picture/
Drawing

8. An output device that prints paper documents

used by the Front desk officer in doing transaction Picture/

Drawing
with a guest.

9. Manila branch of Hilton hotel sends and receives

printed pages of the guest list from Hilton hotel US. Picture/
Drawing
What machine does the front office need to do this

transaction.

10. A small electronic device that you use for making

mathematical calculations.
Picture/
Drawing
 What I Have Learned

Activity 1.4: KNOW WONDER you LEARNED

Hey! Are you still there? Don’t worry we are almost done. But before going to

the finish line, let’s make sure if it is true that there is NO WONDER, you LEARN.

Try this out before going on.

Directions: Fill-up the blank space in a Know, Wonder, and Learn column. Write

your answer in your activity notebook.

Know Wonder Learned

I want to know What I need to know What I learned

1.A _________is associate Example: Example:

output device that prints I would like to I learned regarding the
paper documents. understand however various uses of some
2. A______created to these tools, equipment, tools, equipment,
manage and and equipment will and equipment like the
extinguish tiny fires. facilitate create the work fax machine, printer,
3.A______________ makes of and record.
guest feel safer knowing receptionists straightforw 1.
that a large area unit put ard and exciting.
in within the property. 1.
2.
4.Carbon monoxide is the
_________gas generated in 2.
3.
any combustion.
4.
5. An __________ could be 3.
a tangible property (other
5.
than land or 4.
buildings) that's employed
in the operations of a 5.
business.

Good Job young fellow! You made it! Still, want more? Ok, here it goes…
 What I Can Do

Activity 1. 5: MEET ME……………AT A PHONE

Directions: Make a call on your receptionist friend, auntie, uncle, brother, or

sister and ask her/his a short interview about the following

questions:

1. As a receptionist what usually is your task?

2. What are the roles and responsibilities of receptionist in a hotel?

3. As a receptionist, what are the tools you usually use?

4. What is the basic office equipment you used?

5. Are you familiar with the tools, equipment, and paraphernalia used in front

office services? If yes, why is it important?

 Assessment

Activity 1.6: Where Do I Belong?

Directions: Copy the table below in your answer notebook. Classify the terms in

the box whether they are tools, equipment, and paraphernalia, and

write it in the table you drawn:

Reservation Form Computer Software Internet

Message Slip Cash Register Calculator Printer
Cash receipt Telephone Guest Folio Key card
Credit Card Machine Key Rack Fax Machine Pen
Reception Desk Filing Cabinet Safety Deposit Box
Log Book Key card

Tools Equipment Paraphernalia

1. 1. 1.

2. 2. 2

3. 3.
3.
4. 4.
4.
5. 5.

6. 6.

7. 7.

8. 8.
 Additional Activities

Activity 1.7: Make It Correct

Directions: On the third column fill a happy emoji if the statement in column A
matches with column B and if not write the correct word or words that
best describe the statement. Do the activity in your notebook, by writing
your answer in the designated number.

A B C

A collection of information or computer

commands that notify the computer how to
1
work. This is opposite to physical hardware,
Internet
from where the system is built and
performs the work.
A common writing instrument is used for
writing or drawing with ink. Logbook
A business machine that indicates to
customers the amounts of individual
sales, includes a cash drawer from that to
Credit card 3
create the amendment, records and totals
machine
receipts, and will mechanically calculate
the amendment due.
Is a piece of article of
furniture sometimes wont to store paper
documents in file folders? Filing cabinet 4

A money drawer that indicates the amounts

of individual sales, records, and totals
receipts, and may automatically calculate Cash Register 5
the change due.
A programmable electronic device that
processes encoded information and
6
operates based on instructions given by a Computer
software or hardware program.
It is made to control and extinguish small
7
fires. Smoke detector
It is the most hazardous gas generated in
any combustion. It is usually a by-product
of a malfunctioning water heater, kerosene Carbon
8
heater, coal boiler, or any other petroleum Monoxide
unit.
 Answer Key

Assessment
8.

7. Fire Extinguisher Tools Equipment Paraphernalia

6. Fax Machine **Reception **Computer **Reservation
5. Credit Card Machine Desk **Software Form
4. **Filing **Internet *8Message Slip
Cabinet **Printer **Pen
**Key Rack **Telephone **Calculator
3. Cash Register
2. Pen Safety **Fax Machine **Cash receipt
1. Software **Deposit **Cash **Guest Folio
Box Register **Log Book
**Credit Card **Key card
Additional Activities
Machine

10.Calculator
9. Fax Machine 7. Safety deposit box
8. Printer 6. Message slip
Equipment 5. 7. Filing Cabinet machine
Most Hazardous 4. Machine 5. Credit card
CCTV cameras 3. 6. Credit Card 4. Reception desk
fire extinguisher 2. 5. Cash Receipt 3. Key card
printer 1. Box 2. Fax machine
4. Safety Deposit 1. Telephone
Know 3. Reception Desk
2. Telephone What I Know
What's I have learned 1. Key Card

What’s More

What’s In

What’s New

RED GREEN BLUE

**Reception desk **computer

**Key rack ** Telephone **Reservation form
**Filing cabinet ** Credit Card **Calculator
** Safety deposit box Machine ** log book
**Fax machine ** Key card
**printer ** Pen
**Cash register **message slip
** Log book
**cash receipt
References

Wiktionary (The Free Dictionary. “Reception Desk 2 January 2020, at

13:44. https://en.wiktionary.org/wiki/reception_desk

Institute of Hotel Management Bhubaneswar. “Front Office Equipment

(Non-Automated, Semi-Automated And Automated” May 2017
https://www.ihmbbs.org/upload/6)%20Hotel%20Entrance,Lobby%20and
%20Front%20Office.pdf

Wikipedia (The Free Encyclipedia). “Cash register” 15 July 2020, at

17:43 (UTC) https://en.wikipedia.org/wiki/Cash_register

Wikipedia (The Free Encyclipedia). “Computer 26 August 2020, at 04:55

(UTC). “https://en.wikipedia.org/wiki/Computer

Fax Authority. “ What is a Fax Machine” Apr 17, 2019,

https://faxauthority.com/glossary/fax-machine/

Wikipedia (The Free Encyclopedia ). “Software” 28 June 2020, at

12:43 (UTC). https://en.wikipedia.org/wiki/Software

Techopedia. “Internet” August 17, 2020,

https://www.techopedia.com/definition/2419/internet

Setupmyhotel. “Reservation Enquiry form for writing down booking

details” Since 2012 https://setupmyhotel.com/formats/fo/116-
reservation-form-for-hotels

Insights. “A Guide To Safety Equipment Used In The Hotel

Industry” March 31.2016,
https://insights.ehotelier.com/insights/2016/03/31/guide-safety-
equipment-used-hotel-industry/
For inquiries or feedback, please write or call:

Department of Education – MIMAROPA Region

Meralco Avenue, corner St. Paul Road,

Pasig City, Philippines 1600

Telephone No: (02) 6314070

Email Address: mimaropa.region@deped.gov.ph