Commercial Net Banking

User Guide
April 29, 2019
Table of contents
Table of contents ........................................................................................................................................... 1
Introduction.................................................................................................................................................... 3
Welcome .................................................................................................................................................... 3
Site address ............................................................................................................................................... 3
System requirements ................................................................................................................................. 3
Service and support ................................................................................................................................... 3
Internal controls ......................................................................................................................................... 3
Encryption technology ............................................................................................................................... 4
Firewalls..................................................................................................................................................... 4
Monitoring systems.................................................................................................................................... 4
Password protection................................................................................................................................... 4
Getting started ............................................................................................................................................... 4
System user log on .................................................................................................................................... 4
Account balances .......................................................................................................................................... 5
Transfers ....................................................................................................................................................... 6
One-time transfer ....................................................................................................................................... 6
Recurring transfers .................................................................................................................................... 6
Cross-currency transfer ............................................................................................................................. 7
Cancel, edit or view transfers ..................................................................................................................... 8
Account history .............................................................................................................................................. 8
Cheque imaging ............................................................................................................................................ 9
Bill payments ............................................................................................................................................... 10
One-time bill payment .............................................................................................................................. 10
Recurring bill payments............................................................................................................................ 10
Cancel, edit or view bill payments ............................................................................................................ 11
.................................................................................................................................................................... 12
.................................................................................................................................................................... 12
Interac® e-Transfer ..................................................................................................................................... 12
e-Transfer limits ....................................................................................................................................... 12
Send an e-Transfer.................................................................................................................................. 13
Receive an e-Transfer ............................................................................................................................. 13
Autodeposit .............................................................................................................................................. 14

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 Set up Autodeposit............................................................................................................................... 14
Send to someone with Autodeposit ..................................................................................................... 15
Request Money ....................................................................................................................................... 16
Fulfilling a request for money ............................................................................................................... 17
Cancelling an e-Transfer ......................................................................................................................... 18
View statements .......................................................................................................................................... 19
Downloads................................................................................................................................................... 20
BAI2 download ............................................................................................................................................ 21
Cheque matching ........................................................................................................................................ 21
Positive Pay ............................................................................................................................................. 22
Adding issued cheques ........................................................................................................................ 22
View ..................................................................................................................................................... 22
Edit/delete ............................................................................................................................................ 23
Upload .................................................................................................................................................. 23
Upload validation errors ....................................................................................................................... 24
Manage issued cheques ...................................................................................................................... 24
Decisioning cheques – Positive Pay .................................................................................................... 26
Decision warning.................................................................................................................................. 28
Decisioning Cheques – Negative Pay ................................................................................................. 29
Stop payments ............................................................................................................................................. 30
Cheque stops ........................................................................................................................................... 30
AFT stops ................................................................................................................................................ 31
Cancelling a stop payment ...................................................................................................................... 32
Message centre ........................................................................................................................................... 33
Cash management ...................................................................................................................................... 34
Daily position ............................................................................................................................................ 34
Sorting search results ........................................................................................................................... 37
Account preferences ................................................................................................................................... 38
Drop down order ...................................................................................................................................... 38
Account groups ........................................................................................................................................ 39
Auditing a user ............................................................................................................................................ 40
Change password ........................................................................................................................................ 40

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Introduction

Welcome
At Servus Credit Union flexibility is the focus of our business banking partnerships. We understand that
managing your cash flow is essential to the success of your business. With this in mind, we are pleased to
welcome you to Commercial Net Banking - a powerful new service designed to give you more financial
control.
Now you can do more in less time. With Commercial Net Banking you can access multiple memberships
and banking plans with one simple login.
We also took into consideration your need to have more than one employee with the ability to process
transactions. Therefore, Commercial Net Banking has two distinct functions – one for Administrators and
one for Users. Your company chooses up to two Administrators, who can assign, manage and audit
Users. There is no need to contact Servus Credit Union each time a change in Users is required – your
company administrators have complete control. Users are able to perform financial transactions such as
check balances, transfer funds, pay bills – even view cheque and statement images.
You can also initiate stop payments within the Commercial Net Banking system– a service previously only
available by visiting your branch. Other features include a built-in transaction approval system and the
ability to view and sort up to 240 historical transactions at a time.
With Commercial Net Banking, access to your company’s account information is available 24 hours a day,
7 days a week, giving you the flexibility and control you need.

Site address
Commercial Net Banking is available through our website (servus.ca) by clicking on the green "Sign In"
button, and selecting "Commercial" from the drop-down menu.

System requirements
 Internet access

 Internet Explorer 11 or the latest Chrome browser

Service and support

Your company administrator will be able to assist you with set up or answer any questions. Alternatively,
you may call 1.877.378.8728 to speak with a Servus Credit Union representative.

Internal controls
Our first concern is always to protect the security, integrity and confidentiality of your financial
information. Servus Credit Union strives to provide a safe and secure Commercial Net Banking
environment using the latest in security technology. The following are some of the key ways in which
Servus Credit Union protects your business:
 Encryption (128-bit)

 Firewalls

 Monitoring systems

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Encryption technology
Servus Credit Union uses 128-bit encryption technology that scrambles information transmitted over the
Internet. In order to use Commercial Net Banking your computer must use a browser that supports 128-bit
encryption.

Firewalls
Servus Credit Union uses firewalls to screen all in-bound and out-bound messages to ensure that only
legitimate banking commands are able to pass through to the Commercial Net Banking system. Any
messages that do not meet strict requirements are rejected and the session is terminated. This
technology stops hackers from gaining access to our site and to your personal data.

Monitoring systems
Servus Credit Union constantly monitors its computer systems to ensure that there has been no security
attack or unauthorized access.

Password protection
As a User of the Internet and Commercial Net Banking you also play an important role in protecting your
information.
You should create a password that has both uppercase and lowercase characters and numbers; this
should be changed on a regular basis. When selecting an access code or password do not use personal
information that may be determined or accessible by others, such as names, birthdates, or addresses, or
that are similar in whole or in part to other existing passwords, personal identification numbers or security
codes. Avoid keeping written records of access codes or passwords.
Your access code or password should never be revealed or disclosed to anyone. If you become
suspicious that another party has learned your access code or password you should change it
immediately.

Getting started

System user log on

Commercial Net Banking is available through our website (servus.ca) by clicking on the green "Sign In"
button, and selecting "Commercial" from the drop-down menu.
To sign in: complete the required fields with the Business ID, User ID, and Password provided by your
company’s Commercial Net Banking Administrator. First time Users will be required to update their
password.

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Passwords must be a minimum of 6 to a maximum of 16 alphanumeric characters. Do not use special
characters such as &, %, $, ?, >. For extra security of your data, you should create a password that has a
mix of uppercase and lowercase characters plus numbers.
Passwords are case sensitive. For example, if you enter your password as SAmplE12 it must be entered
as SAmplE12 not sample12 or you will receive a password error.

Account balances
The Account Balances page provides an at-a-glance summary of your account balances and bill
payments. Select “account balances” located on the menu bar along the top of the screen. The list will
include all deposits, term deposits, loans, and bill payments.
You may view an account history by selecting the orange account description for a desired account. You
can also view the details of your holds by clicking on the hold dollar amount.

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Note: The help button will provide detailed information on the procedures specific to each page.

Transfers
The transfers function enables you to transfer funds between your associated accounts immediately or in
the future. Select “transfers” on the menu bar along the top of the screen to initiate a transfer.

One-time transfer
Select “one time” option if not already selected. Fill in the required
fields: From: Select account the transfer is to be debited from.

To: Select account the transfer is to be credited to

Amount: Enter amount to be transferred.

Once you select the “submit” button a confirmation screen will display, select the “ok” button to
process the transfer.

Recurring transfers
Select “recurring transfer”. Fill in the required fields:
From: Select account the recurring transfer is to be debited from.
To: Select account the recurring transfer is to be credited to.
Amount: Enter amount to be transferred.
Next: Enter current date or future date of the next transfer.

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 Frequency: Enter frequency of transfer. This can be any number up to 99 and the period can
be “days”, “semimonthly”, “monthly”, or “years”. For example, if you want the
transfer to occur daily, the frequency would show as “1 - Days” And consequently
“1 - Month” would indicate a monthly transfer.
Expire: Enter expiry date of transfer.

Once you select the “submit” button a confirmation screen will display, select the “ok” button to add the transfer.

Cross-currency transfer
Select “one time” option (if not already selected). Fill in the required fields:
From: Select account the transfer is to be debited from (CAD or USD).
To: Select account the transfer is to be credited to (CAD or USD)
Amount: Enter amount to be transferred.
Currency: Select the currency to convert CAD or USD
Exchange Rate: Will display the conversion rate for the transfer
Once you select the “submit” button a confirmation screen will display, select the “ok” button to
process the transfer.

Note: CAD/USD transfers are available in online banking with the following restrictions:

 Transfers can only be done Mon-Fri, 8-5pm MT

 There are rate tiers based on the amount

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  Daily limit of 50K CDN equivalent

Cancel, edit or view transfers

You also have the ability to cancel, edit or view future-dated or recurring transfers.
Select “transfers” on the menu bar along the top of the screen and then select “cancel”, “edit”, or “view”
from the scheduled transactions menu on the left. All pending transfers, bill payments, government
payments and stop payments will be listed.
If you select “cancel” or “edit” from the menu on the left then you will be able to further select
“cancel” or “edit” (orange link) from the last column on the right for a specific transaction.

Note: Current day pending transfers or scheduled loan payments cannot be edited or cancelled with
Commercial Net Banking.

Account history
The history function is designed to provide you with a searchable history of transactions on a specific
account (up to 240 transactions per page). Select “history” on the menu bar along the top of the screen.
Fill in the required fields:
Account: Select account from the drop down box.
Search Type: Select from all transactions, chargebacks, all cheques, range of cheques, single
cheque, debits or credits.
From Date: Enter date from which to start the transaction list.
To Date: Enter date up to which transactions will be included.

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 Lower Limit: Enter lower end of the range of transaction amounts to be included.
Upper Limit: Enter upper end of the range of transaction amounts to be included.

If you select “range of cheques” or “single cheque” from the Search Type menu you will need
to provide the following information:

From Cheque #: Enter lower end of the range of cheques to be included.

To Cheque #: Enter upper end of the range of cheques to be included.
Cheque #: Enter the number of the cheque you want to search for.
Note: A minimum 12-month history of transactions will always be available through the history function.

Cheque imaging

When viewing your account history, if a transaction is a cheque the description text will be in an orange
colour.
Select the cheque description text to view an image of the front and back of the cheque.

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Click on the ‘return to history results’ to go back to the transaction history results page.

Bill payments
One-time bill payment
The bill payments function allows you to pay up to five bills at one time.
Select “bill payments” on the menu bar along the top of the screen. Fill in the required fields:
From: Select the account the bill is to be paid from.
To: Select bill payee (must choose the payee from those listed in the drop down box).
Amount: Enter amount of bill payment in dollars and cents.
Next: Enter current date or future date of the payment.

Recurring bill payments

The recurring bill payments function allows you to schedule bill payments that will occur more than once,
based on the parameters you have entered. For example, if you were going on a six month vacation and
needed to make monthly payments on your credit card while you are away.
Select “add recurring” on the menu bar to the left of the screen. Fill in the required fields:
From: Select the account the recurring bill is to be paid from.
To: Bill payee (must choose the payee from those listed in the drop down box).
Amount: Enter amount of the recurring bill payment.
Next: Enter date of the next bill payment.
Frequency: Enter frequency of bill payment. This can be any number up to 99 and the period
can be “days”, “semimonthly”, “monthly”, or “years”. For example, if you want the
bill payment to occur monthly, the frequency would show as “1 - Month”.
Expire: Enter expiry date of bill payment.

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Note: You can only make a bill payment from the account that the bill is set up on. For example, listed in
the “from” drop down box you may have several accounts, the account number that you select must
correspond to the account number listed in the “to” drop down box, as shown above.

Cancel, edit or view bill payments

You also have the ability to cancel, edit or view future-dated or recurring bill payments.
Select “bill payments” on the menu bar along the top of the screen and then select “cancel”, “edit”, or
“view” from the scheduled transactions menu on the left. All pending bill payments, government
payments, transfers and stop payments will be listed.
If you select “cancel” or “edit” from the menu on the left then you will be able to further select the orange
“cancel” or “edit” button from the last column on the right for a specific transaction.

Note: Current day pending bill payments or scheduled loan payments cannot be edited or cancelled with
Commercial Net Banking.

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Interac® e-Transfer
Interac e-Transfer allows you to send money to anyone with an account at a Canadian financial institution
and an email address or mobile phone number. It’s a simple and secure way to send money to someone
without having to share any personal or financial information.

With the Interac e-transfer service you can:

 Send and cancel an e-Transfer
 Receive an e-Transfer
o Autodeposit
 Re-credit (refunding) an e-Transfer
 Request Money

e-Transfer limits
Limits in the chart below are:
 Set at the membership level, e.g. each of your memberships will have their own limits.
 Shared by all Users of the business who have been granted the e-Transfer privilege. For
example:
o If User 1 creates an Interac e-Transfer for $500, there will be $2500 within the daily
limit, $9500 within the weekly limit, and $19,500 within the monthly limit remaining for
all users to share.
o If User 2 then creates an Interac e-Transfer for $1000 (on the same day), there will be
$1500 within the daily limit, $8500 within the weekly limit, and $18,500 within the
monthly limit remaining.
 Calculated from the date and time of the most recent transactions and calculated back for 24
hours, 7 days, and 30 days.
o Sending and receiving limits are tracked separately.

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Send an e-Transfer
To send an Interac e-Transfer:
1) Select “Interac e-Transfer” on the left-hand navigation to launch e-Transfer. You will only have
access to e-Transfers based on your permissions. You will receive an error if permission has not
been granted.

2) Choose the membership you would like to transact on.

3) Select 'Launch Interac e-Transfer'.
4) Select 'Send Interac e-Transfer' and follow the required steps.
5) Select 'Logout' to leave the Interac e-Transfer site and return to the current CNB online session.
6) Funds and service fees are immediately transferred.

Receive an e-Transfer
To receive an Interac e-Transfer:
1) Click on the link contained in the email or text message notification.

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 2) Follow the required steps.
3) Funds are transferred into the selected account immediately.

Autodeposit

Set up Autodeposit
To set up Autodeposit, select “Interac e-Transfer” on the left-hand navigation to launch e-Transfer and fill
out the Autodeposit registration form.

Note: For each of your accounts up to five different email addresses can be registered for Autodeposit.
However, the same email address cannot be used for more than one account.

Watch for a confirmation email and follow the instructions to complete the registration.

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Note: Never complete a registration that you didn't initiate as it may be a phishing attempt. Do not decline
the registration or click any link in the email as that could put your information at risk. Contact a Servus
Representative at 1.877.378.8728 for more details.

Send to someone with Autodeposit

The only difference when sending an Interac e-Transfer to someone that uses Autodeposit is an
acknowledgement on the "Send Money" page that the person you're sending to won't need to answer a
security question to deposit the funds. Other than that the process is the same.

Note: The person receiving the money will get a notification letting them know that the money was
deposited to their account. The sender will also receive a notification that the funds were successfully
delivered.

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Request Money

You can use the Interac e-Transfer system to ask for money owed. When a Request is fulfilled, the
money is deposited directly into your account.

To get started select “Interac e-Transfer” on the left-hand navigation to launch e-Transfer and fill out the
Request Money form.

1) There is space to include an invoice number, invoice due date and message. This information will
help the recipient know why you are sending the request.

Note: Money requests can be sent to anyone with an account at a Canadian financial institution and
an email address or Canadian mobile phone number.

2) Review the request and, if it's correct, click Confirm.

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 3) You will receive a fulfillment notification when the request is accepted.

Fulfilling a request for money

Before fulfilling a request, make sure you know the person/business requesting the funds and why they
are asking you for money. If you're at all unsure about the request, decline it.

If you can verify that the request is authentic, go ahead and fulfill it:

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 1) Follow the prompts in the Request Money notification email.

Note: Never fulfill a request that you don't recognize or weren't expecting as it may be a phishing
attempt. Do not decline the request or click any link in the email as that could put your information
at risk.

2) Complete the fulfill request form, making sure to acknowledge that you know the person/business
requesting the funds, and submit.

Cancelling an e-Transfer
You have the ability to cancel an e-Transfer after it's been sent.
To get started select “Interac e-Transfer” on the left-hand navigation to launch e-Transfer and then:

1) Select "View/Resend/Cancel Pending Transfers".

2) Click on "Cancel". (If the notification has not been sent the e-Transfer cannot be cancelled).
3) Select "Logout" to leave the Interac e-Transfer site and return to your CNB session.

Note: Only CNB Users can cancel an e-Transfer. A Servus employee cannot cancel it.

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View statements

The view statements function allows you to view an image of your original statement after three business
days of the production date. Images of cleared cheques for the statement period are also included on the
last few pages of your statement.
Select “view statements” on the menu bar along the top of the screen and fill in the required fields:
Member: Select account number of the membership you wish to view.`
Available Statements: Select date you wish to view.
View Page: Select page number you wish to view (page numbers will be provided).

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Downloads

Using the "downloads" function you have the ability to download a complete list of transactions for the
month within a specific account. Only 31 days of transactions can be downloaded at one time.
Select “downloads” on the menu bar along the top of the screen. Fill in the required fields:
Account: Select account from the drop down box.
From Date: Enter date from which to start the transaction list.
To Date: Enter date up to which transactions will be included.
Accounting Software: Select from Quickbooks, Simply Accounting and Comma Delimited.

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BAI2 download

The BAI2 Download feature allows the Commercial Net Banking users to download their transactions in
BAI2 format - Bank Administration Institute. Downloadable transactions should will be limited to chequing
and savings accounts.
Access the BAI2 format guide on servus.ca.

Cheque matching
Cheque fraud is an ongoing problem. To help protect your business, Administrators may enroll in one of
our cheque matching services: Positive Pay or Negative Pay.

 With Positive Pay, designated Users will add information about the business's issued cheques
into Commercial Net Banking on a daily basis (Mon-Fri). As cheques clear the account they are
compared to the list of issued cheque and any discrepancies are shown in Commercial Net
Banking. Users can then decide whether to pay or return the mismatched cheques.
 With Negative Pay, designated Users will be shown a list in Commercial Net Banking of all
cheques that have cleared the business's account. Users will then manually compare this list to
the business's record of issued cheques on a daily basis (Mon-Fri). If Users find a mismatch they
can decide to either pay or return the mismatched cheque.

Cheque matching will feature the following services:

 Positive Pay- add issued cheques (manually, or through a file upload)

 Negative Pay – view cleared cheques
 View, pay or return mismatched cheques
 Audit cheque matching decisions

Caution!

For the cheque matching service to work properly we're relying on Users to perform their duties each
business day (Mon-Fri).

 With Positive Pay Users must upload their issued cheques each business day and submit their
decision on any mismatched item by the 11am cutoff.
 With Negative Pay Users must compare the cleared cheques to the cheques they have issued
and submit their decision on any mismatched items by the 11:00am MT cutoff.

Note: Neglecting these duties can result in legitimate cheques being returned. It is therefore
recommended multiple Users be trained in cheque matching in the event a Use is away from work.

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Positive Pay
Adding issued cheques
To begin cheque matching you need to add your issued cheques click by clicking on "add issued
cheques" on the left-hand side navigation under cheque matching.
You will enter your issued cheque information so when your cheques clear they can be matched against
the list of issued cheques you provided.
Cheque number: Enter cheque number.
Account: Select account from the drop down box.
Issued Date: Enter date from which to start the transaction list.

View

Once you have added your cheques click "submit" to continue.

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Edit/delete

If you have added cheques and need to edit or delete any items click on "edit/delete" under actions.

Edit: If there is a submission error associated with the row being edited, the associated cheque
error details will be displayed

Delete: Clicking Delete will immediately remove that particular issued cheque entry from the list

Upload

You have the ability to upload your issued cheque data to reduce data entry errors.

To start click on "upload issed cheques" on the left-hand side navigation. To import a file click on "choose
file" and select your file.

To finish click "upload" to import your file. If any errors are recongized you will be prompted ot correct
before being allowed to continue.

Note: The file format must be in csv. or .txt and the data needs to be labelled. Check for blank filename or
empty (blank) file, max filename 50 characters, file size should not exceed 50MB and ensure there are no
illegal character in the filename.

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Upload validation errors
Once you have uploaded your file and any validation errors occur, you will be prompted to correct them in
order to continue. You have the option to correct or delete each item.

Manage issued cheques

You also have the ability to edit, delete and stop your issued cheques.
Note: You must action your issued cheques before the cheque goes through the clearing process.
Select "managed issued cheques” on the left-hand side navigation. Select the account you issued the
cheque from, enter a range date from and to and also the range for cheque number to and from. Click on
"apply filters" to continue.

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View mode
After you completed your search you can complete the following actions on your issued cheques: 1) Edit
2) Delete 3) Stop and 4) Update.

Edit mode
For each item you want to edit, complete the necessary fields and click "update" under actions.
Cheque number: Enter cheque number.
Account: Select account from the drop down box.
Issued Date: Enter date from which to start the transaction list.
Action: Select edit, delete or stop

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Decisioning cheques – Positive Pay

To start decisioning cheques click on "decisioning cheques" on the left-hand side navigation.

Select the account you want to decision the cheque and set the Status to "All".

After applying the filters you will be returned a list of items to decision. You will see the cheque number (if
cheque image is available it will show as a link), amount, issue date, processed date, status and decision.

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Choose one of the following under the decision column to apply to each item:

 Pay
 Return – Counterfeit
 Return - Material Alteration
 Return - Post Dated
 Return - Stale Dated
 Return - Signature Irregular
 Return - Refer to Maker
 Return - Words and Figures Differ
 Return - Duplicate Payment
 Return - Item Incorrectly Amount Encoded

More information on the definitions of each decision can be found on page 5:

https://www.payments.ca/sites/default/files/21-Aug-17/a4eng.pdf

Once you have completed your decisions click "submit" to continue.

Note: All exception decisions must be submitted by 11:00am MT each business day. If you do not make
your decision before 11:00am MT, your default decision will be applied.

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Decision warning
Pay attention to any decision warnings and update your selection accordingly.

Confirmation Message: Unfiltered Results

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Confirmation Message: Filtered Results

Decisioning Cheques – Negative Pay

Any items that have the status negative pay will be presented. Use the decision column to make your
updates and click "submit" to continue.

If you do not make your decision before 11AM MT, your default decision will be applied.

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Stop payments

With the stop payments function you have the ability to stop a cheque or an automatic funds transfer from
clearing your account.
Click on “stop payment” on the menu bar to the left of the screen. From here you can stop payment on a
cheque or an automated fund transfer (AFT).

Cheque stops
Select “cheque stops” and fill in the required fields:
Choose Account: Select account the cheque is payable from.
Choose Reason: Select stop reason from drop down box.
Payee: Enter cheque payee.
From Cheque Number: Enter cheque number or beginning of the range of cheques that should
be stopped.
To Cheque Number: Enter cheque number at the end of the range of cheques that should be
stopped (if there is only one cheque, leave this blank).
Amount: Enter amount of cheque.
Tolerance: Enter range +/- of dollar limit of the stop payment (will default to $1.00 if
field is left blank).
Cheque Date: Enter date the cheque was written.

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Note: Once you select the “submit” button a confirmation screen will display, select the “ok” button to add
the stop payment.

AFT stops
Select “automatic funds transfer (AFT)” and fill in the required fields:
Choose Account: Select account the AFT is payable from.
Choose Reason: Select stop reason from drop down box.
Payee: Enter AFT payee.
From Date: Enter exact date or beginning date for a range of dates that should be
stopped (*if you know the exact date then enter the same date in the
“from date” and “to date” fields. If you do not know, then enter the range
of dates that you expect the AFT to occur).
To Date: Enter exact date or end date for a range of dates that should be stopped.
Amount: Enter amount of the AFT.
Tolerance: Enter range +/- of dollar limit of the stop payment (will default to $1.00 if
field is left blank).

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Note: Once you select the “submit” button a confirmation screen will display, select the “ok” button to add
the stop payment.

Cancelling a stop payment

You can cancel any stop payment entered on a selected account if the reason for the stop payment is no
longer valid.
Select “cancel stop” on the menu bar to the left of the screen. Fill in the required fields:
Choose Account: Select account stop payment was entered on.
Choose Stop: Select stop that user would like to cancel.

Note: A receipt page will display indicating a reference number for the cancelled stop payment; you may
print this summary for your records.

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Message centre
Servus Credit Union may send "Account Reminder" or "Product and Offer" messages to you via
Commercial Net Banking. This delivery method is more secure than email because the message cannot
be intercepted.
If your company’s Commercial Net Banking Administrator has granted you privileges to "View Mail", you
can access the message centre using the button near the top of every page or from the left hand menu on
the account balances page.
To read messages sent from Servus Credit Union select “messages” from the menu. To send a message
to Servus Credit Union select “contact us” from the menu.

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Cash management

Using the cash management function you can easily monitor the credits/debits to/from your company’s
cash management account and the resulting balance.
To access the cash management function, select “cash management” from the left-hand side navigation.

Note: The cash management function is a separate, secure site associated with Commercial Net
Banking. To return to Commercial Net Banking from the cash management site select “return to net
banking” at the top of the page.

Daily position

The first page after entering the cash management site is the daily position page. This page shows the
current daily position of the cash management account and all associated accounts. This information is
updated daily, the last available reporting date being one day previous to the current date.

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Search
To access the search function, select “search” from the menu bar along the top of the screen. You will
have two different search options:
Cash Flow: Provides information on daily net cash flows (total credits less total
debits) for a specified date range on either a consolidated basis or for each
selected associated account.
End-of-Month Aggregates: Displays available end-of-month aggregates for a specified date range on
a consolidated (the entire cash management account) basis for each
selected associated account.

The following instructions apply to both search types.

1) Select the search type and click “submit”.

2) Refine the search criteria by selecting a "View Type":

Consolidated: To view consolidated cash flow totals for each day in the selected date
range
Associated Accounts: To view the net daily cash flow for one or more associated accounts for
each day in the selected date range.
If “Associated Accounts” is selected, you will also need to select the account or accounts to be included
in the search.

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 3) Set the date range for the search:
From Date: Enter start date for cash flow search.
From Date: Enter start date for cash flow search.

4) Click “submit”.

Note: The default settings for the date fields indicate the last available reporting date for the cash flow
search.

Up to 240 items will be displayed on each search results page. To scroll between pages use the “next”
and “previous” buttons just above the table

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Sorting search results
Consolidated search results can be sorted by clicking on the orange column heading by which you want
to sort.
Associated account search results feature an advanced sort which enables you to apply a multiple-
column sort to the results. Use the drop down menus to customize the sort order and sort direction of
each column in the results grid, then select “apply custom sort.”

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Account preferences

The preferences function provides two options that give you the ability to personalize the Commercial Net
Banking drop down lists. Select “preferences” on the menu bar to the left of the screen. This will display
two options: drop down order and account groups.

Drop down order

The drop down order function gives you the ability to choose the order in which your accounts will display
in the drop down listings within Commercial Net Banking.

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 1) Select the first account you want listed by placing a 1 in the box beside the account. Each
account has to be updated individually; this is achieved by selecting the orange update button.

2) Select the second account you want listed by placing a 2 in the box and select “update”.

3) Continue with this method until all accounts have a determined order.

Account groups
The account groups function will allow you to create smaller groupings of accounts within the company
structure. This would be used to create a more manageable listing of accounts within the drop down
listings. For example, you may wish to group accounts that have frequent transfers back and forth, or you
may wish to group all products within the member number (accounts can belong to more than one
account group).
The following functions are available:
Set Active Group: Select which group displays in the viewing drop down boxes.
Add Group: Create a new group and which accounts are included in that new group.
Delete Group: Allows a previously named group to be deleted.
Add To Group: Add a new account to a group that already exists.
Delete From Group: Delete an account from a previously created group.
List Groups: Provides a listing of all groups that have been created

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Note: If an active group has been set, only those accounts included in that group will show in the drop-
down box. Should you wish to work with other accessible accounts, the User will need to set the group
they want to use as the active group. Select “none” to have all accounts in the company structure display.

Auditing a user
The audit function allows you to view activity performed by an individual User, or by all Users, depending
on the permissions granted to the User.
To access the audit function, select “audit” from the menu bar on the left of the screen. Fill in the required
fields:
User ID: Select the User you want to audit from the drop down menu.
From: Enter date from which to start the transaction list.
To: Enter date up to which transactions will be included.

Change password
To change your password, select the “password change” button on the menu bar to the left of the screen.

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Fill in the required fields:
Current Password: Enter current password you would like to change.
New Password: Enter new password.
Confirm New Password: Re-enter new password.
Select the “update” button to activate the new password.

Note: Passwords must be between a minimum of 6 to a maximum of 16 alphanumeric characters and are
case sensitive. Do not use special characters such as &, %, $, “, >.

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