E3C User Manual

Version: 1.2

Date: 06.01.2021
 Table of Contents

Table of Contents ....................................................................................................................... 1

Overview..................................................................................................................................... 2
Installation .................................................................................................................................. 3
Main window .............................................................................................................................. 4
Control and configuration descriptions ................................................................................. 4
Connecting to the actuator ........................................................................................................ 6
Troubleshooting ......................................................................................................................... 8
Manually Finding the COM port of the Eltorque Configuration Cable .................................. 9

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 Overview
E3C is the configuration tool for Eltorque actuators. Eltorque actuators store all settings in
internal nonvolatile memory and are configured with this dedicated software tool.

The following actuators and firmware versions are known to be supported:

• QT250/QT800 1.0
o CANopen, version 1.1.7 and 1.1.8
o Analog, version 1.1.3
o Digital, version 1.1.3
o Modbus, version 1.1.3
• QT250/QT800 2.5 and failsafe
o CANopen/Digital/Analog, version 1.0.4-1.0.11
• MT50
o CANopen, version 1.0.6
o Digital, version 1.0.4
• MT150
o CANopen, version 1.0.6
o Digital, version 1.0.5
• QT250/QT800 EX embib 2.2/2.3
o CANopen, version 1.1.11
• QT2500/QT4000
o CANopen, version 1.0.3 and 1.0.10
o Digital, version 1.0.4
o Modbus, version 1.0.6
o Analog, version 1.0.4
• QT50
o CANopen/Digital, version 1.3.1-1.3.6

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 Installation
• Prior to installation of E3C, it is recommended to uninstall all versions of Eltorque
Manager.
• Download the newest version of E3C at https://www.eltorque.com/downloads/.
• Run the installation file and follow the steps of the Windows installer.

Figure 1 Welcome screen of E3C Setup

E3C requires an USB driver to work with the interface cable. Windows will install this driver
automatically when the cable is connected and the PC is connected to internet.

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 Main window

Figure 2 Main window

1. Show the position, temperature, status and errors of the actuator.

2. Control buttons for running and stopping the actuator.
3. Service commands for setting Closed/Open, rebooting the actuator and turning off
torque temporarily.
4. Buttons and configuration for E3C’s connection to the actuator.
5. Basic information and configuration for the actuator.
6. General connection status and error messages.

Control and configuration descriptions

When selecting configuration values, E3C will automatically write these values to the
actuator. Verify correct values in the column next to the configuration options.
Close – Run the valve to Closed position.
Stop – Halt the actuator at current position.
Open – Run the valve to Open position.
Go to – Run the actuator to a percent position (0-100%).
Run % of span – Run the actuator in either direction for a percent of the full angle (0-100%).
Set Closed – Set the current position as Closed position.
Set Open – Set the current position as Open position.
Set Closed and Open - Set the current position as Closed position and calculates the Open
position 90 degrees CCW (suitable for butterfly valves).
Reboot – Reboots the firmware of the actuator.

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Motor torque on/off – Turns off torque temporarily. Only applicable for QT250/QT800 1.0.
Configuration interface – Choose connection between E3C and the actuator. Available
options are COM port (using the Eltorque Configuration Cable) or CAN using an IXXAT USB-
to-CAN adapter. For details on how to connect using CAN, contact Eltorque service.
COM port – Select USB COM port for Eltorque Configuration Cable. Normally this is set to
“AUTO” and E3C will automatically detect the COM port.
Search for ports – This will initiate the search for new COM ports if the USB cable has been
connected/disconnected.
Connect/Disconnect – Connect or disconnect E3C from the actuator. It is important to press
“Disconnect” before removing the cable from the actuator.
Torque, normal region – Sets the normal region operating torque.
Torque, near closed – Sets the torque in the near closed region. This regions is standard set
to 15%.
Node ID – Sets the node ID of the CANopen or Modbus communication.

Figure 3 Illustration of regions

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 Connecting to the actuator
Connection to the actuator can be established with Eltorque Configuration Cable (P/N:
900.001) with USB interface. Please contact your local Eltorque supplier for purchase.

There is a switch on the side of the interface cable. This must be set to 0 as shown in Figure
4. The cable is then connected to the port on the actuator. An example for QT250/QT800 1.0
is shown in Figure 5. For your specific actuator pick, the plug may be located elsewhere.

Figure 4 Eltorque Configuration Cable and switch

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Figure 5 Eltorque Configuration Cable connected to port

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 Troubleshooting
Symptoms Problem Solution
E3C has trouble There are multiple USB serial You may either:
connecting to the ports connected to the PC and • Disconnect the other USB devices or
actuator. E3C is not able to automatically • Choose the COM port manually in
detect which one is the Eltorque E3C (see “Manually Finding the COM
Configuration Cable. port of the Eltorque Configuration
Cable”).
The USB device is not 1. The driver must be installed the
recognized by Windows following way:
because: a. Connect the PC to internet.
1. The USB driver is not b. Disconnect the cable.
installed. c. Reconnect the cable.
2. The USB port of the PC d. Windows should now install
is damaged. the driver automatically.
3. The Eltorque 2. Connect the cable to a different USB
Configuration Cable is port or use another PC.
damaged. 3. The following steps must be
performed:
a. First verify that the cable is
detected by E3C by trying to
find it manually (see
“Manually Finding the COM
port of the Eltorque
Configuration Cable”).
b. Verify that no Windows
error messages pops up
when connecting the cable.
c. If the COM port of the cable
cannot be found or error
messages pops up indicating
a damaged cable, a new
cable may be purchased. See
“Connecting to the
actuator”.
For QT250/QT800 EX embib Make sure the temperature cables are
2.2/2.3, problems may occur if properly connected to the actuator. The
the temperature cables have actuator will not boot up otherwise.
not been properly installed.
E3C reports that This may happen for two 1. Download and install the latest
firmware version is reasons: version of E3C at
not compatible with 1. The version of E3C is http://www.eltorque.com
this version of the too old. 2. See the list of supported versions in
configuration 2. The version of the “Overview”. Please contact Eltorque
software. firmware is too old and Service if support of older versions is
is not supported by E3C. needed.

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 Manually Finding the COM port of the Eltorque Configuration
Cable
Note: E3C will normally find the COM port automatically by selecting “AUTO” in
“Connection” → “COM port”. This section is only provided for reference and
troubleshooting.

The correct COM port of Eltorque Configuration Cable may be found by using the following
method.
• Disconnect the cable from the PC.
• Click “Connection” → “Search for ports”.
• Look at the list of ports in “Connection” → “COM port”. Write down all COM port
numbers that have “USB Serial Port” in the name.
• Re-connect the cable to an USB port.
• Click “Connection” → “Search for ports”.
The COM port for the cable should now have popped up under “Connection” → “COM port”.

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