Job Title: Associate System Admin

Job Location: Vadodara, Gujarat

Job Timings: Monday to Friday; 6 pm to 4 am IST
Website: www.collabera.com
Facebook Page: www.bit.ly/2OJgXfP

Roles and Responsibilities:

Desktop Support
 Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007
 And any other authorized desktop applications.
 Install, upgrade, support and troubleshoot for printers, computer hardware and any Other
authorized peripheral equipment.
 Performs general preventative maintenance tasks on computers, laptops, printers And any other
authorized peripheral equipment.
 Performs work in compliance within specified warranty requirements.
 Identify requirements of equipment’s and parts to support faulty Desktop, Laptop, and Server &
UPS.
 Responsible for monitoring, operating, managing, troubleshooting and restoring to service any
terminal service client, personal computers (PC) or notebooks that has authorized access to the
network
 When the restoration is beyond the scope of the computers, laptops, printers and any other
authorized peripheral equipment the Desktop Support Administrator will escalate the
issue/problem to proper tier 2 / 3 support team member
 Develop trends by monitoring and analyzing incoming calls, problems and support requests

System/Application/Network Support / Vendor co-ordination

 Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server
2000/2003/2008
 Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft
Terminal Services.
 Install, upgrade, support and troubleshoot Web application / Server – Client related problems
running in organization like job portal, Collabera App, Hire craft etc..
 Interact with numerous computer platforms in a multi-layered client server Environment.
 Ensure desktop computers interconnect seamlessly with diverse systems including associated
validation systems, file servers, email servers, application servers, and Administrative systems.
 Diagnose and quickly resolve a wide range of Windows applications and networking
 Problems to help minimize downtime.
 Troubleshooting network connectivity in a LAN/WAN environment.
 Ticketing logging and coordinating for vendor support.
 When the restoration is beyond the scope of the Desktop Support Administrator the
 Desktop Support Administrator will escalate the issue/problem to proper tier 3
 support team member
 Develop trends by monitoring and analyzing incoming calls, problems and support Requests.
 In case of Vendor support requires resolving any issue; he has to log a call and inform the team
with ticket no., that same need to update on MIS portal and close / resolved with service
impact / business impact time slot.

Education and Work Experience

 College diploma or university degree in the field of computer science and/or 2 years
equivalent work experience.
 Certification in Microsoft, VMware and\or Citrix virtualization technologies are a plus.
 Experience administering servers, backup operations, and systems monitoring;
 Experience with desktop and server operating systems, including Microsoft Windows XP,
Windows 7, and Windows 2003-2012.
 Professional image and grooming
  Self-confidence and interpersonal skills
 Analytical and problem solving skills
 Good communication (both verbal and written) skills.
 Ability to manage 500 systems with Network / Server Room.
 Follow ITIL Procedures and practices.
 Excellent analytical and problem solving skills
 Understanding of complex information and requirements
 Good prioritization skills and be flexible enough to adapt plans
 Ability to explain complex systems in simple terms while on remote support.
 An ability to work to tight deadlines and within constraints
 Asset Management Skills.
 Self-Discipline
 Ready to support 24x7x365.

Technical Skills
 Microsoft Certified if any
 Experience of Service Desk Ticketing Tools
 Cisco Network Devices installation like Router, Switches, Firewall.
 Knowledge of Network topology.
 Group Policy Troubleshooting
 Windows Profile Management
 Office365 & Office 2007 Outlook Client Configuration and Troubleshooting.
 System Level Troubleshooting
 Local Area Network Troubleshooting
 Familiar with any Remote Support Tools or Applications.
 Installation of Cisco Phone and Troubleshooting (If any)
 Data Center and Network Room Management
 Ability to manage Real Time Monitoring
 Basic Hardware Troubleshooting.
 OS Windows 7, Windows 8 Installation and deployment.

About Collabera (www.collabera.com)

Collabera is ranked among the top 10 Information Technology (IT) and professional staffing firms in the U.S.,
with more than $600 million in sales revenue and a global presence that represents approximately 15,000+
professionals across North America, Asia Pacific and Europe. We support our clients with a strong recruitment
model and a sincere commitment to their success, which is why more than 90% of our enterprise clients rank
us amongst their top three staffing suppliers by performance.

We are committed to exceeding our clients’ needs, while maintaining a high level of employee satisfaction.
Our employees are the cornerstone of our success and we want to see them grow. We've created an
opportunity-rich environment and promote lifelong learning for our employees. As a result of these efforts,
we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” – seven
consecutive years since 2012. Collabera provides services such as staff augmentation, managed services and
professional search services to Fortune 500 corporations across the globe.

Visit www.collabera.com to learn more about our latest job openings.

Awards and Recognitions

--Staffing Industry Analysts: Best Staffing Firm to Work For (2018, 2017, 2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority-Owned IT Staffing Firm in the U.S.