Scribd
Upload
7 views6 pages

House of Quality Notes

Operations Management House of Quality Template and Notes

Uploaded by

sharmainerosemmillares
Copyright
© © All Rights Reserved
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
Download as xlsx, pdf, or txt
7 views6 pages

House of Quality Notes

Operations Management House of Quality Template and Notes

Uploaded by

sharmainerosemmillares
Copyright
© © All Rights Reserved
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
Download as xlsx, pdf, or txt
Download as xlsx, pdf, or txt
You are on page 1/ 6

Minimize or Maximize

House Of Quality

Customer Requirements (What) Importance


1 Stylish 2
2 Lightweight 3
3 4
4 2
5 3
6 5
7 4
8 3
9 2
10 3
Target
Importance

T
e
c
h
Guidelines for using thenHouse of Quality also known as QFD (Quality Function Deploymen
i
c
1. Identify Customer Requirements (What)
a
2. Rate the importance ofleach requirement, 1 = least important and 5 = most important

3. Identify how the product will satisfy the customer (i.e list Technical Specifications)
A
s
4. Identify relationship between technical descriptors and customer need (Strong=9, Medium=3, a
s
5. Evaluate which directione the Technical Specifications should go to make the customer happy (m
s
s Specifications at the bottom
6. Set up targets for Technical
m
e
7. Evaluate competing products or services. The question to be answered here is: How well do co
products meet customer wants?
n This activity is completely based on research. (1 = worst and 5 =
t
8. Determine the desirable technical attributes. In this step, our performance and the competitor’s
performance are determined and compared
Show Correlations here

Technical Specifications (How)


Stylish Jury

Weight

Competitive Assessment

1 2 3 4 5 6 7 8 9 10 1 2 3 4

6
9
12
6
9
15
12
9
6
9
5-8 People

1.81Kg
93 0 0 0 0 0 0 0 0 0

unction Deployment)

t important

ong=9, Medium=3, and low=1)

e customer happy (max or min)

Correlationship
re is: How well do competing
h. (1 = worst and 5 = best)

and the competitor’s


Technical Specifications

Customer Requirements Correlation Matrix Competitive Assessment

Target

Technical Evaluation
Correlations:
++ Strong Positive
+ Positive
- - Strong Negative
- Negative

Relationships:
Strong= 9 ○
Medium= 3
Weak= 1
etitive Assessment

You might also like